docs: add ngrok vs Cloudflare Tunnel comparison for Twilio tunneling

- Add remainingBenefit and thirdPartyInsurance columns to Patient; extract both
  from the MassHealth accumulator/member-detail pages during the eligibility
  check and surface them in the eligibility table
- Add an updated-date display and a toggle to suppress the post-check PDF
  viewer popup (default off) on the insurance eligibility page
- Rename CMSP-prefixed PDF filenames and UI copy to MH, since CMSP and MH now
  share the same worker
- Fold CMSP into MassHealth/MH across patient/claim insurance-type dropdowns
  and the chatbot's eligibility routing, since they're the same insurance
- Remove auto-download of saved eligibility PDFs; downloading is now manual

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

.turbo/preferences/tui.json

@@ -1,4 +1,4 @@
 {
   "is_task_list_visible": true,
-  "active_task": "backend#dev"
+  "active_task": "frontend#dev"
 }

README.md

@@ -40,14 +40,102 @@ sudo systemctl stop sshd && sudo systemctl disable sshd
 
 Follow these steps in order after cloning the repository.
 
-### Step 1 — Clone the repository
+### Step 1 — Enable auto-login (LXQt / SDDM)
+
+This office PC uses Debian with the LXQt desktop and the SDDM login manager. Set it to log straight into the desktop on boot, no password prompt.
+
+Create a drop-in config (replace `jj` with the actual Linux username if different):
+
+```sh
+sudo mkdir -p /etc/sddm.conf.d
+sudo tee /etc/sddm.conf.d/autologin.conf > /dev/null <<'EOF'
+[Autologin]
+User=jj
+Session=lxqt.desktop
+EOF
+```
+
+Verify it was written:
+
+```sh
+cat /etc/sddm.conf.d/autologin.conf
+```
+
+Reboot to apply — the PC should boot straight to the desktop with no login screen.
+
+> If a different session is installed, list available sessions with `ls /usr/share/xsessions/` and use that filename instead of `lxqt.desktop`.
+
+### Step 1a — Remove gnome-keyring (fixes "Authentication required" popup)
+
+With autologin enabled, no password is ever typed at login, so `gnome-keyring` (the "Login" keyring) never gets unlocked automatically. This shows up as a recurring **"Authentication required — The login keyring did not get unlocked when you logged into your computer"** popup whenever an app (Chrome, NetworkManager, etc.) tries to read a stored password.
+
+Since this PC doesn't need the keyring (no GNOME apps depending on it), remove it:
+
+```sh
+sudo apt-get purge -y gnome-keyring gnome-keyring-pkcs11 libpam-gnome-keyring
+sudo apt-get autoremove -y
+sudo sed -i '/pam_gnome_keyring\.so/d' /etc/pam.d/sddm /etc/pam.d/common-password
+```
+
+Reboot to confirm the popup no longer appears.
+
+> Trade-off: Chrome saved passwords/cookie encryption falls back to its weaker "Basic" store, and NetworkManager Wi-Fi passwords may need to be re-entered once. If a future setup needs the keyring kept, unlock it silently instead by opening **Passwords and Keys** (`seahorse`) → right-click **Login** → **Change Password** → set both new-password fields blank.
+
+#### If the popup (or a "choose a new password for keyring" prompt) still appears after a reboot
+
+The `apt purge` above removes the package, but if something reinstalls `gnome-keyring`/`libpam-gnome-keyring` as a dependency later (e.g. installing another desktop app), it comes back. Deleting just the keyring files under `~/.local/share/keyrings/` doesn't fix it either — a new keyring gets created on the next login/app request and prompts for a password again.
+
+Do this instead, which disables it at every level (PAM login hook, session autostart, and D-Bus on-demand activation) without needing to uninstall the package:
+
+```sh
+# 1. Disable PAM hooks (login + password-sync)
+sudo sed -i \
+  -e 's/^-auth   optional        pam_gnome_keyring.so/#-auth   optional        pam_gnome_keyring.so/' \
+  -e 's/^-session optional       pam_gnome_keyring.so auto_start/#-session optional       pam_gnome_keyring.so auto_start/' \
+  /etc/pam.d/sddm
+sudo sed -i 's/^password\toptional\tpam_gnome_keyring.so/#&/' /etc/pam.d/common-password
+
+# 2. Stop the keyring daemon components from autostarting in the session
+mkdir -p ~/.config/autostart
+for f in gnome-keyring-pkcs11 gnome-keyring-secrets gnome-keyring-ssh; do
+  cp /etc/xdg/autostart/$f.desktop ~/.config/autostart/$f.desktop 2>/dev/null
+  echo "Hidden=true" >> ~/.config/autostart/$f.desktop
+done
+
+# 3. Mask D-Bus service activation (the part that keeps bringing it back —
+#    any app calling the Secret Service API, e.g. Chrome, spawns the daemon
+#    on demand even with PAM and autostart disabled)
+sudo mkdir -p /usr/share/dbus-1/services-disabled
+sudo mv /usr/share/dbus-1/services/org.freedesktop.secrets.service \
+        /usr/share/dbus-1/services/org.gnome.keyring.service \
+        /usr/share/dbus-1/services/org.freedesktop.impl.portal.Secret.service \
+        /usr/share/dbus-1/services-disabled/ 2>/dev/null
+
+# 4. Kill the running daemon and clear existing keyring files
+pkill -f gnome-keyring-daemon
+rm -f ~/.local/share/keyrings/*
+```
+
+Reboot to confirm. Same trade-off as above: Chrome falls back to storing saved passwords unencrypted rather than via the Secret Service.
+
+### Step 2 — Install Git
+
+```sh
+sudo apt update
+sudo apt install -y git
+
+# Verify
+git --version
+```
+
+### Step 3 — Clone the repository
 
 ```sh
 git clone <your-repo-url>
 cd DentalManagementMHAprilgg
 ```
 
-### Step 2 — Install Node.js
+### Step 4 — Install Node.js
 
 Required to run the Backend and Frontend.
 
@@ -60,7 +148,7 @@ node -v   # should print v20.x.x
 npm -v
 ```
 
-### Step 3 — Install Python
+### Step 5 — Install Python
 
 Required to run the Selenium and OCR services.
 
@@ -71,23 +159,23 @@ sudo apt-get install -y python3 python3-pip python3-venv
 python3 --version   # should print 3.10 or higher
 ```
 
-### Step 4 — Install Chrome
+### Step 6 — Install Chrome
 
 Required for the Selenium service to control a browser.
 
 ```sh
-wget -q -O - https://dl.google.com/linux/linux_signing_key.pub | sudo apt-key add -
+wget -q https://dl.google.com/linux/direct/google-chrome-stable_current_amd64.deb -O /tmp/google-chrome-stable.deb
-echo "deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main" | sudo tee /etc/apt/sources.list.d/google-chrome.list
+sudo apt install -y /tmp/google-chrome-stable.deb
-sudo apt-get update
-sudo apt-get install -y google-chrome-stable
 
 # Verify
 google-chrome --version
 ```
 
+> `apt-key` is removed on modern Debian (13+), so the old signing-key + repo method no longer works. `apt install` on the downloaded `.deb` pulls in dependencies automatically.
+
 > The `webdriver-manager` package (included in `requirements.txt`) automatically downloads the matching ChromeDriver — no manual driver setup needed.
 
-### Step 5 — Install PostgreSQL
+### Step 7 — Install PostgreSQL
 
 Primary database for the application.
 
@@ -125,7 +213,7 @@ psql -U postgres -d dentalapp -h 127.0.0.1 -W
 > DATABASE_URL="postgresql://postgres:mypassword@localhost:5432/dentalapp"
 > ```
 
-### Step 6 — Install Redis
+### Step 8 — Install Redis
 
 Used as the job queue for Selenium and OCR background tasks.
 
@@ -138,7 +226,7 @@ sudo systemctl start redis-server
 redis-cli ping   # should print: PONG
 ```
 
-### Step 7 — Install rclone
+### Step 9 — Install rclone
 
 Required for cloud backup destinations (Google Drive, Dropbox, etc.).
 
@@ -153,19 +241,25 @@ To verify it installed correctly, open a terminal and run:
 rclone version
 ```
 
-### Step 8 — Install Node.js dependencies
+### Step 10 — Install Node.js dependencies
 
 ```sh
 npm install
 ```
 
-### Step 9 — Install Python dependencies
+### Step 11 — Install Python dependencies
 
-Python dependencies are installed automatically by `npm install` (Step 8) via each service's `postinstall` script. Each service creates its own `.venv` virtual environment — no manual pip commands needed.
+```sh
+npm run setup:python
+```
 
-> This approach is required on Debian 13+ where system-wide pip installs are blocked (PEP 668).
+This creates a `.venv` virtual environment inside each Python service (`PatientDataExtractorService`, `PaymentOCRService`, `SeleniumService`) and installs its `requirements.txt` into it — no manual pip commands needed.
 
-### Step 10 — Set up environment variables
+> This venv approach is required on Debian 13+ where system-wide pip installs are blocked (PEP 668).
+
+This is a separate, explicit step rather than an `npm install` `postinstall` hook on purpose: if Python/pip setup fails on a given machine (missing system Python, no network access, a pip resolution error), it won't also abort or corrupt the Node.js dependency install for the other apps. Re-run `npm run setup:python` any time you need to rebuild these virtual envs (e.g. after moving/renaming the project folder, since venvs bake in absolute paths).
+
+### Step 12 — Set up environment variables
 
 Copy the `.env.example` files and fill in the required values.
 
@@ -173,9 +267,9 @@ Copy the `.env.example` files and fill in the required values.
 npm run setup:env
 ```
 
-### Step 10a — Set the Cloudflare subdomain for this office
+### Step 12a — Set the Cloudflare subdomain for this office
 
-After running `npm run setup:env` (Step 10), open the two `.env` files and fill in this office's Cloudflare subdomain.
+After running `npm run setup:env` (Step 12), open the two `.env` files and fill in this office's Cloudflare subdomain.
 
 **`apps/Frontend/.env`**
 ```env
@@ -192,7 +286,7 @@ Replace `yoursubdomain` with this office's actual subdomain (e.g. `summitdentalc
 
 > If you skip this step, Cloudflare tunnel access will not work. LAN access still works without it.
 
-### Step 11 — Set up the database
+### Step 13 — Set up the database
 
 ```sh
 # Run migrations
@@ -205,7 +299,7 @@ npm run db:generate
 npm run db:seed
 ```
 
-### Step 12 — Configure nginx
+### Step 14 — Configure nginx
 
 Install nginx:
 
@@ -217,6 +311,12 @@ sudo apt install -y nginx
 nginx -v
 ```
 
+> If Apache is already installed, it will also be bound to port 80/443 and nginx will fail to
+> start. Disable it first:
+> ```sh
+> sudo systemctl disable --now apache2
+> ```
+
 The repo includes `nginx.conf` in the project root. Install it as the active site config:
 
 ```sh
@@ -228,7 +328,7 @@ sudo nginx -t && sudo systemctl reload nginx
 > **Important:** The `/api/` location block must include `proxy_set_header Authorization $http_authorization;`
 > Without it, nginx strips the Authorization header and the backend returns "Access denied. No token provided."
 
-### Step 13 — Run the app
+### Step 15 — Run the app
 
 Open two terminals:
 
@@ -245,7 +345,7 @@ cd apps/SeleniumService
 .venv/bin/python3 agent.py
 ```
 
-### Step 14 — Create desktop shortcuts (optional)
+### Step 16 — Create desktop shortcuts (optional)
 
 Instead of opening two terminals manually every time, you can create desktop shortcuts that start and stop all services with a single double-click.
 
@@ -264,6 +364,67 @@ Two shortcuts will appear on your desktop:
 
 > No username or path editing needed — the script automatically detects the current user's home folder.
 
+### Step 17 — Install RustDesk for remote support (optional)
+
+Lets you remotely access this PC for troubleshooting/support without needing SSH.
+
+```sh
+wget -q https://github.com/rustdesk/rustdesk/releases/latest/download/rustdesk-1.4.9-x86_64.deb -O /tmp/rustdesk.deb
+sudo apt install -y /tmp/rustdesk.deb
+```
+
+> Check [github.com/rustdesk/rustdesk/releases](https://github.com/rustdesk/rustdesk/releases) for the latest version number if the link above has moved on.
+
+Get this machine's RustDesk ID:
+
+```sh
+rustdesk --get-id
+```
+
+Set a permanent password for unattended access (skip this to require manual approval on each connection instead):
+
+```sh
+rustdesk --password YOUR_STRONG_PASSWORD
+```
+
+On the connecting device, install RustDesk and enter this machine's ID and password to connect.
+
+### Step 18 — Auto-start Chrome and RustDesk on login (optional)
+
+Pairs well with [Step 1's auto-login](#step-1--enable-auto-login-lxqt--sddm) — the PC boots straight to the desktop with Chrome open and the RustDesk window visible, no manual clicks needed.
+
+> The RustDesk **core service** (`rustdesk.service`) is already enabled at install time and runs at boot as root — remote access works even before anyone logs in, and it auto-spawns its own tray icon for the logged-in session on its own. This step additionally opens the full RustDesk **window** (showing the ID/password) on login, which the service alone does not do.
+
+LXQt reads autostart entries from `~/.config/autostart/`. Create one `.desktop` file per app:
+
+```sh
+mkdir -p ~/.config/autostart
+
+cat > ~/.config/autostart/google-chrome.desktop <<'EOF'
+[Desktop Entry]
+Type=Application
+Name=Google Chrome
+Exec=/usr/bin/google-chrome-stable
+Icon=google-chrome
+Terminal=false
+X-GNOME-Autostart-enabled=true
+EOF
+
+cat > ~/.config/autostart/rustdesk-tray.desktop <<'EOF'
+[Desktop Entry]
+Type=Application
+Name=RustDesk Tray
+Exec=/usr/bin/rustdesk
+Icon=rustdesk
+Terminal=false
+X-GNOME-Autostart-enabled=true
+EOF
+```
+
+Log out and back in (or reboot) to verify — Chrome and the RustDesk window should both open on their own.
+
+> Set a permanent password (Step 17) instead of relying on the default one-time password — a permanent password avoids the OTP-refresh confusion on autostart, where the window can appear to briefly show one password and then update to another as RustDesk finishes contacting the ID server.
+
 ---
 
 ## 📖 Developer Documentation
@@ -496,6 +657,44 @@ sudo systemctl start cloudflared
 
 ---
 
+### Variant — Tunnel scoped to Twilio webhooks only
+
+The example above tunnels the whole app (`service: http://localhost:3000`) to the public
+subdomain. If the only reason you need public access is Twilio's webhooks (inbound SMS/voice —
+see [Twilio In-Browser Calling Setup](#twilio-in-browser-calling-setup-dial-pad) below), point
+the tunnel at nginx's port-80 block instead, which only forwards `/api/twilio/*` and returns
+`403` for everything else (see [nginx.conf](nginx.conf)) — the rest of the app stays unreachable
+from the internet even though the tunnel is live.
+
+Example actually used for Summit Dental Care's Twilio integration — paste this into
+`/etc/cloudflared/config.yml` (`sudo nano /etc/cloudflared/config.yml`, this is a YAML file, not
+the certbot `.ini` credentials file from the LAN HTTPS section above):
+
+```yaml
+tunnel: fc423bdb-eaae-4af5-bd6d-961a60b1e624
+credentials-file: /home/gg/.cloudflared/fc423bdb-eaae-4af5-bd6d-961a60b1e624.json
+
+ingress:
+  - hostname: summit.mydentalofficemanagement.com
+    service: http://localhost:80
+  - service: http_status:404
+```
+
+Then route DNS and install the service same as Steps 6–7 above:
+
+```bash
+cloudflared tunnel route dns summit-dental-twilio summit.mydentalofficemanagement.com
+sudo cloudflared service install
+sudo systemctl enable cloudflared
+sudo systemctl start cloudflared
+```
+
+Skip Steps 8–9 (Vite `allowedHosts` / backend CORS) for this variant — the public hostname never
+reaches the frontend or triggers a login/API CORS check, only the unauthenticated Twilio webhook
+routes.
+
+---
+
 ### Multi-office overview
 
 Each office runs its own `cloudflared` tunnel on its own PC. Ports never conflict because each PC is a separate machine.
@@ -508,6 +707,240 @@ Each office runs its own `cloudflared` tunnel on its own PC. Ports never conflic
 
 ---
 
+## LAN HTTPS Setup (Trusted Certificate for Local Access)
+
+Some browser features — notably the Screen Capture API used by the Copy Agent's screenshot
+tool — only work in a "secure context" (`https://`, or the literal hostname `localhost`). Plain
+`http://<LAN-ip>:3000` doesn't qualify, so staff would see the feature report itself as
+unsupported.
+
+The fix used here: a real, publicly-trusted certificate (Let's Encrypt) for a subdomain whose
+DNS record points at this office's private LAN IP. Since the cert is issued via a DNS-01
+challenge (not a live connection to the server), staff PCs need zero configuration — no local CA
+to install, unlike a self-signed/mkcert certificate.
+
+**How it works:**
+- DNS: `local-<office>.mydentalofficemanagement.com` → `A` record → this PC's LAN IP, **unproxied**
+  ("DNS only" in Cloudflare — proxying doesn't work for private IPs)
+- nginx terminates TLS using the Let's Encrypt cert and only accepts connections from the office
+  subnet (`allow <subnet>; deny all;`)
+- Staff browse to `https://local-<office>.mydentalofficemanagement.com` instead of the raw IP
+
+This is separate from the Cloudflare Tunnel above — the tunnel is for public access (e.g. Twilio
+webhooks), this is for trusted HTTPS on the local network only.
+
+---
+
+### Step 1 — Create the DNS record (in Cloudflare, not the registrar)
+
+In the Cloudflare dashboard for `mydentalofficemanagement.com` → DNS → Add record:
+- Type: `A`, Name: `local-<office>` (e.g. `local-summit`), Content: this PC's LAN IP
+- **Proxy status: DNS only** (grey cloud) — required, Cloudflare can't proxy a private IP
+
+### Step 2 — Install nginx (if not already done in Step 14 above)
+
+```sh
+sudo apt update
+sudo apt install -y nginx
+```
+
+> If another web server (e.g. Apache) is already bound to port 80/443, nginx will fail to start.
+> Check with `sudo ss -tlnp | grep -E ':80|:443'` and disable the conflicting service first:
+> ```sh
+> sudo systemctl disable --now apache2
+> ```
+
+### Step 3 — Install certbot with the Cloudflare DNS plugin
+
+```sh
+sudo apt update
+sudo apt install -y certbot python3-certbot-dns-cloudflare
+```
+
+### Step 4 — Create a scoped Cloudflare API token
+
+Cloudflare dashboard → profile icon → **My Profile** → **API Tokens** → **Create Token** → use the
+**"Edit zone DNS"** template, restricted to **Specific zone → mydentalofficemanagement.com**.
+
+Save it in a credentials file, root-only:
+
+```sh
+sudo mkdir -p /etc/letsencrypt
+sudo nano /etc/letsencrypt/cloudflare.ini
+```
+
+```ini
+dns_cloudflare_api_token = <paste token here>
+```
+
+```sh
+sudo chmod 600 /etc/letsencrypt/cloudflare.ini
+```
+
+> The same token can be reused across offices (Cloudflare tokens are scoped to the whole zone,
+> not a single subdomain) — but issuing one token per server makes it easy to revoke just one if
+> a machine is ever decommissioned.
+
+### Step 5 — Issue the certificate
+
+```sh
+sudo certbot certonly --dns-cloudflare \
+  --dns-cloudflare-credentials /etc/letsencrypt/cloudflare.ini \
+  -d local-<office>.mydentalofficemanagement.com
+```
+
+Certbot adds a temporary DNS TXT record via the API to prove domain ownership, then removes it.
+The cert lands at `/etc/letsencrypt/live/local-<office>.mydentalofficemanagement.com/` and
+auto-renews via a systemd timer — no manual renewal steps.
+
+### Step 6 — Point nginx at the new cert
+
+Update the LAN server block in `nginx.conf` (`server_name`, `ssl_certificate`,
+`ssl_certificate_key`, and the `allow <subnet>;` line) for this office, then reinstall and reload:
+
+```sh
+sudo cp nginx.conf /etc/nginx/sites-available/dental-app
+sudo nginx -t && sudo systemctl reload nginx
+```
+
+> **If `nginx -t` fails with `could not build server_names_hash, you should increase
+> server_names_hash_bucket_size: 64`:** the `local-<office>.mydentalofficemanagement.com`
+> hostname is too long for nginx's default hash bucket size. Fix it in the main config (not this
+> repo's `nginx.conf`) — `/etc/nginx/nginx.conf` already has a commented-out line for this inside
+> the `http { }` block:
+> ```sh
+> sudo sed -i 's/# server_names_hash_bucket_size 64;/server_names_hash_bucket_size 128;/' /etc/nginx/nginx.conf
+> sudo nginx -t && sudo systemctl reload nginx
+> ```
+
+### Step 7 — Allow the new hostname in Vite and backend CORS
+
+- `apps/Frontend/vite.config.ts` → add the hostname to `server.allowedHosts`
+- `apps/Backend/.env` → add `https://local-<office>.mydentalofficemanagement.com` to
+  `FRONTEND_URLS`
+
+Staff can now use `https://local-<office>.mydentalofficemanagement.com` with a trusted padlock —
+no certificate warnings, no CA install on any PC.
+
+### Troubleshooting — router blocks the hostname (DNS rebinding protection)
+
+Some routers (this has been confirmed on Verizon Fios gateways, e.g. the G3100) refuse to resolve
+`local-<office>.mydentalofficemanagement.com` even though the DNS record is correct and public
+resolvers (`1.1.1.1`, `8.8.8.8`) answer it fine. Symptoms: `ping`/`dig` against the hostname fails
+or returns no answer when using the router as the DNS server, while `dig @1.1.1.1 <hostname>`
+returns the right LAN IP.
+
+Cause: the router's **DNS rebinding protection** blocks any public hostname that resolves to a
+private IP (`192.168.x.x`) — a heuristic meant to stop DNS rebinding attacks, which happens to
+match this setup's pattern (public domain → private LAN IP) exactly.
+
+Preferred fix: on the router's admin page (e.g. `https://192.168.1.1` for Fios), look under
+**Advanced → Network Settings → DNS Server** for a **DNS Rebind Protection** exception list, and
+add `local-<office>.mydentalofficemanagement.com`. If no exception list exists, disabling DNS
+Rebind Protection entirely also works, at the cost of that protection network-wide.
+
+If you don't have router access, override DNS resolution per machine with a hosts-file entry
+instead — this works because every OS checks its local hosts file before asking the router's DNS,
+so the query never reaches the router:
+
+**Debian/Linux server itself:**
+```sh
+sudo nano /etc/hosts
+```
+Add a line at the bottom (replace with this office's actual LAN IP and hostname):
+```
+192.168.1.229    local-<office>.mydentalofficemanagement.com
+```
+Save and exit — no service restart needed, `/etc/hosts` is checked before DNS automatically.
+
+**Windows staff PCs (PowerShell):**
+```powershell
+# 1. Open PowerShell as Administrator, then confirm it's actually elevated
+([Security.Principal.WindowsPrincipal][Security.Principal.WindowsIdentity]::GetCurrent()).IsInRole([Security.Principal.WindowsBuiltInRole]::Administrator)
+# must print True — if False, close this window and reopen via right-click "Run as administrator"
+
+# 2. Append the entry
+Add-Content -Path C:\Windows\System32\drivers\etc\hosts -Value "192.168.1.229    local-<office>.mydentalofficemanagement.com"
+
+# 3. Verify it saved
+Get-Content C:\Windows\System32\drivers\etc\hosts -Tail 3
+
+# 4. Flush the DNS cache and test
+ipconfig /flushdns
+ping local-<office>.mydentalofficemanagement.com
+```
+
+> **If `Add-Content` fails with "the process cannot access the file... being used by another
+> process,"** antivirus software (Malwarebytes, Avast/AVG "Hosts File Guard", McAfee, and some VPN
+> clients are known to do this) is locking the hosts file to prevent tampering. Temporarily
+> disable real-time protection, redo step 2, verify with step 3, then **re-enable antivirus** —
+> the hosts file entry itself doesn't need protection disabled to keep working, only to make the
+> edit.
+
+Editing Notepad directly instead of PowerShell is not recommended: saving
+`C:\Windows\System32\drivers\etc\hosts` without true elevation fails silently in some cases (the
+file appears saved but `LastWriteTime` never changes) — PowerShell's `Add-Content` surfaces a
+clear permission error instead, which is easier to diagnose.
+
+The real Let's Encrypt certificate from Step 5 keeps working normally regardless of how each
+client resolves the hostname — it was validated via DNS-01 against Cloudflare at issuance time,
+not by a live connection to the server, so staff still get a trusted padlock with no warnings.
+
+This is a per-machine workaround; the router-level exception above is preferred when possible
+since it fixes every device on the network in one place instead of requiring a hosts-file edit
+(and possibly an antivirus fight) on every PC.
+
+---
+
+## Payment OCR Service Setup (Google Cloud Vision)
+
+The Payment OCR Service (`apps/PaymentOCRService`, port 5003) uses Google Cloud Vision to read
+payment/EOB documents and to locate exact text positions for the Windows Type Agent. It needs a
+Google Cloud service-account key that is **not** included in the repo (it's a live secret and is
+gitignored on purpose) — each PC needs its own copy placed locally.
+
+### Step 1 — Enable the Cloud Vision API
+
+1. Go to `console.cloud.google.com` and select (or create) the project this service should use
+2. **APIs & Services → Library** → search for **"Cloud Vision API"** → click **Enable**
+   (skip if already enabled)
+
+### Step 2 — Create a service account key
+
+1. **IAM & Admin → Service Accounts** → either pick an existing service account for this app,
+   or **Create Service Account** (any name, e.g. `ocr-service`; no special roles needed beyond
+   default — Vision API access comes from the API being enabled on the project, not a role grant)
+2. Open that service account → **Keys** tab → **Add Key → Create new key → JSON**
+
+This immediately downloads a `.json` file to your browser's Downloads folder — **this is the
+only time the private key content is shown**, so keep the file safe (a password manager or
+secure backup, not just Downloads).
+
+### Step 3 — Install the key on this PC
+
+Move the downloaded file into `apps/PaymentOCRService/` and rename it to exactly
+`google_credentials.json` — this is the filename `apps/PaymentOCRService/.env` already expects:
+
+```sh
+mv ~/Downloads/<your-downloaded-file>.json apps/PaymentOCRService/google_credentials.json
+```
+
+> `google_credentials.json` is gitignored on purpose — **never commit it**. If a key is ever
+> accidentally exposed (committed, pasted, screenshotted), go back to the Keys tab in Step 2 and
+> delete it, then generate a new one.
+
+### Step 4 — Verify
+
+With the service running (Step 15 above starts it as part of `npm run dev`, or run it directly —
+see `apps/PaymentOCRService/README.md`):
+
+```sh
+curl localhost:5003/health
+# should report "GOOGLE_APPLICATION_CREDENTIALS set: True"
+```
+
+---
+
 ## Twilio In-Browser Calling Setup (Dial Pad)
 
 The dial pad on the Patient Connection page lets staff make real phone calls directly through the browser (mic + speaker) using Twilio Voice SDK. One-time setup is required in the Twilio Console.
@@ -668,4 +1101,26 @@ mkdir -p /home/ff/.claude/projects/-home-ff-Desktop-DentalManagementMH06/memory/
 cp -r /media/usb/claude-memory-backup/* /home/ff/.claude/projects/-home-ff-Desktop-DentalManagementMH06/memory/
 ```
 
+---
+
+## ngrok vs. Cloudflare Tunnel (for exposing Twilio webhooks/streams)
+
+Twilio just needs a public HTTPS/WSS endpoint to reach — either tunnel provider works, and neither
+is required by name. Trade-offs when choosing between them for the public tunnel (`CLOUDFLARE_HOST`
+today; the code doesn't actually validate it's a Cloudflare domain, it's just named that way):
+
+| | Cloudflare Tunnel (current setup) | ngrok |
+|---|---|---|
+| **Fixed hostname** | Yes — same subdomain forever, survives reboots | Only on a paid static domain; **free tier assigns a new random subdomain every time the `ngrok` process restarts** (machine reboot, crash, manual relaunch) |
+| **Auto-start on boot** | Already set up via `systemctl enable cloudflared` | Possible (systemd service), but only fixes the tunnel coming back up — it does **not** stop the free-tier URL from changing on each restart |
+| **After a URL change** | N/A — doesn't happen | Must update `CLOUDFLARE_HOST` in `.env`, restart the backend, and update the URL(s) configured in the Twilio Console |
+| **Setup cost** | One-time per office (already documented above) | Quick to spin up for local dev/testing |
+| **Latency to Twilio** | No reliable general winner — depends on actual network path (nearest PoP, peering) for this specific office, not the provider's name. Cloudflare's edge network is larger/more distributed in general, but the only way to know for a given office is to measure real round-trip time, not assume | |
+| **Best for** | Production / long-running office deployments | Local dev/testing, or short-lived debugging sessions |
+
+**Bottom line:** ngrok is fine for local development, but for an office's live Twilio integration
+(webhooks and any Media Stream WebSocket), the Cloudflare Tunnel setup above is preferred because
+its hostname doesn't change across reboots — avoiding the reconfigure-`.env`-and-Twilio-Console
+cycle that free-tier ngrok requires every time the tunnel restarts.
+
 The memory is plain markdown files and can also be copied manually via a USB drive or file manager. Enable "show hidden files" (Ctrl+H) in the file manager to see the `.claude` folder.

apps/Backend/.env

@@ -4,6 +4,7 @@ PORT=5000
 CLOUDFLARE_HOST=
 FRONTEND_URLS=http://localhost:3000,https://local-summit.mydentalofficemanagement.com
 SELENIUM_AGENT_BASE_URL=http://localhost:5002
+WINDOWS_AGENT_TOKEN=dev-windows-agent-token
 JWT_SECRET = 'dentalsecret'
 LICENSE_SECRET=3aa4ab937e46c6863b9e3c2b591a595b31ea3af1060bf5e7961ad722a8b54f92
 DB_HOST=localhost

apps/Backend/.env.example

@@ -4,6 +4,7 @@ PORT=5000
 CLOUDFLARE_HOST=
 FRONTEND_URLS=http://localhost:3000
 SELENIUM_AGENT_BASE_URL=http://localhost:5002
+WINDOWS_AGENT_TOKEN=
 JWT_SECRET = 'dentalsecret'
 DB_HOST=localhost
 DB_USER=postgres

apps/Backend/package.json

@@ -33,6 +33,7 @@
     "passport": "^0.7.0",
     "passport-local": "^1.0.0",
     "pdfkit": "^0.17.2",
+    "sharp": "^0.35.3",
     "socket.io": "^4.8.1",
     "twilio": "^6.0.0",
     "ws": "^8.18.0",

apps/Backend/scripts/fake-windows-agent.js

@@ -0,0 +1,73 @@
+// Simulates DentalAgent.exe connecting to the backend's /agent socket.io namespace,
+// so the Type Agent page's "Windows Agent: Connected" status can be tested end-to-end
+// before the real pyautogui-based Windows client exists.
+//
+// Usage: node scripts/fake-windows-agent.js [serverUrl]
+// Requires WINDOWS_AGENT_TOKEN to match the backend's .env value.
+// The server identifies agents by connection IP address, not anything sent here.
+
+const { io } = require("socket.io-client");
+
+const serverUrl = process.argv[2] || "http://localhost:5000";
+const token = process.env.WINDOWS_AGENT_TOKEN || "dev-windows-agent-token";
+
+const socket = io(`${serverUrl}/agent`, {
+  auth: { token },
+  reconnectionAttempts: 5,
+});
+
+socket.on("connect", () => {
+  console.log(`✅ Connected as fake Windows Agent, socket id: ${socket.id}`);
+});
+
+// 1x1 transparent PNG, base64 — stands in for a real screen capture.
+const FAKE_SCREENSHOT =
+  "iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNk+A8AAQUBAScY42YAAAAASUVORK5CYII=";
+
+socket.on("cmd:screenshot", (_payload, ack) => {
+  console.log("📸 screenshot requested");
+  ack({ image: FAKE_SCREENSHOT });
+});
+
+socket.on("cmd:move", ({ x, y }, ack) => {
+  console.log(`🖱️  move to (${x}, ${y}) (no click)`);
+  ack({ ok: true });
+});
+
+socket.on("cmd:click", ({ x, y }, ack) => {
+  console.log(`🖱️  click at (${x}, ${y})`);
+  ack({ ok: true });
+});
+
+socket.on("cmd:double_click", ({ x, y }, ack) => {
+  console.log(`🖱️  double-click at (${x}, ${y})`);
+  ack({ ok: true });
+});
+
+socket.on("cmd:double_click_current", (_payload, ack) => {
+  console.log("🖱️  double-click at current cursor position");
+  ack({ ok: true });
+});
+
+socket.on("cmd:type", ({ text }, ack) => {
+  console.log(`⌨️  type "${text}"`);
+  ack({ ok: true });
+});
+
+socket.on("cmd:key", ({ key }, ack) => {
+  console.log(`⌨️  press key "${key}"`);
+  ack({ ok: true });
+});
+
+socket.on("connect_error", (err) => {
+  console.error("❌ Connection failed:", err.message);
+});
+
+socket.on("disconnect", (reason) => {
+  console.log("🔌 Disconnected:", reason);
+});
+
+process.on("SIGINT", () => {
+  socket.close();
+  process.exit(0);
+});

apps/Backend/src/ai/aiHandoffStore.ts

@@ -3,6 +3,9 @@ import { prisma as db } from "@repo/db/client";
 export type ConversationStage =
   | "initial"
   | "reminder_initial"
+  | "recall_initial"
+  | "recall_asked_datetime"
+  | "recall_asked_time_for_date"
   | "greeted"
   | "done"
   | "new_patient_greeted"
@@ -81,6 +84,12 @@ export async function startRescheduleConversation(userId: number, patientId: num
   await setStage(userId, patientId, "asked_reschedule_confirm");
 }
 
+// Recall: office proactively calls/texts an existing patient to offer a
+// routine exam & cleaning (typically covered at no cost by insurance).
+export async function startRecallConversation(userId: number, patientId: number): Promise<void> {
+  await setStage(userId, patientId, "recall_initial");
+}
+
 // ── Pending reschedule (in-memory — seconds-lived within a single exchange) ───
 
 interface PendingReschedule {

apps/Backend/src/ai/cdt-lookup.ts

@@ -125,6 +125,7 @@ const ALIAS_MAP: Record<string, string> = {
   "simple extraction":     "extraction erupted",
   "surgical extraction":   "extraction bone",
   "surgical ext":          "extraction bone",
+  "surg ext":              "extraction bone",
   "baby tooth ext":        "extraction primary",
   "baby tooth extraction": "extraction primary",
   "primary tooth ext":     "extraction primary",
@@ -211,6 +212,7 @@ const DIRECT_CODE_MAP: Record<string, string> = {
   "primary tooth ext":      "D7111",
   "surgical extraction":    "D7210",
   "surgical ext":           "D7210",
+  "surg ext":               "D7210",
   "soft tissue impaction":  "D7220",
   "partial bony":           "D7230",
   "complete bony":          "D7240",
@@ -384,6 +386,48 @@ function parseRctCode(input: string): CdtMatch | null {
   return { code, description: row?.Description ?? code, input, toothNumber: String(toothNum) };
 }
 
+/**
+ * Levenshtein edit distance between two strings.
+ */
+function editDistance(a: string, b: string): number {
+  const dp: number[][] = Array.from({ length: a.length + 1 }, () => new Array(b.length + 1).fill(0));
+  for (let i = 0; i <= a.length; i++) dp[i]![0] = i;
+  for (let j = 0; j <= b.length; j++) dp[0]![j] = j;
+  for (let i = 1; i <= a.length; i++) {
+    for (let j = 1; j <= b.length; j++) {
+      dp[i]![j] = a[i - 1] === b[j - 1]
+        ? dp[i - 1]![j - 1]!
+        : 1 + Math.min(dp[i - 1]![j]!, dp[i]![j - 1]!, dp[i - 1]![j - 1]!);
+    }
+  }
+  return dp[a.length]![b.length]!;
+}
+
+/**
+ * True if two words are the same or a plausible typo of each other
+ * (one edit, only for words long enough that a 1-char slip is unambiguous).
+ */
+function wordsMatch(a: string, b: string): boolean {
+  if (a === b) return true;
+  if (a.length < 5 || b.length < 5) return false;
+  return editDistance(a, b) <= 1;
+}
+
+/**
+ * Fuzzy lookup into ALIAS_MAP: tolerates a single typo per word
+ * (e.g. "comprehensiv exam" → "comprehensive exam").
+ */
+function fuzzyAliasLookup(cleaned: string): string | undefined {
+  if (ALIAS_MAP[cleaned]) return ALIAS_MAP[cleaned];
+  const queryWords = cleaned.split(/\s+/).filter(Boolean);
+  for (const key of Object.keys(ALIAS_MAP)) {
+    const keyWords = key.split(/\s+/).filter(Boolean);
+    if (keyWords.length !== queryWords.length) continue;
+    if (keyWords.every((w, i) => wordsMatch(w, queryWords[i]!))) return ALIAS_MAP[key];
+  }
+  return undefined;
+}
+
 /**
  * Score how well a set of query tokens matches a code's description tokens.
  * Each matched token contributes 1 point; shorter descriptions get a bonus
@@ -392,7 +436,14 @@ function parseRctCode(input: string): CdtMatch | null {
 function score(queryTokens: string[], entry: { tokens: Set<string>; description: string }): number {
   let hits = 0;
   for (const t of queryTokens) {
-    if (entry.tokens.has(t)) hits++;
+    if (entry.tokens.has(t)) {
+      hits++;
+    } else if (t.length >= 5) {
+      // Tolerate a single typo (e.g. "comprehensiv" → "comprehensive")
+      for (const dt of entry.tokens) {
+        if (wordsMatch(t, dt)) { hits++; break; }
+      }
+    }
   }
   if (hits === 0) return 0;
   // Tie-break: prefer shorter descriptions (more specific match)
@@ -423,8 +474,8 @@ function matchOne(input: string): CdtMatch | null {
     return { code, description: row?.Description ?? code, input };
   }
 
-  // Apply alias before tokenizing
+  // Apply alias before tokenizing (fuzzy-tolerant of single-letter typos)
-  const normalized = ALIAS_MAP[cleaned] ?? cleaned;
+  const normalized = fuzzyAliasLookup(cleaned) ?? cleaned;
   const queryTokens = normalized
     .replace(/[^a-z0-9\s]/g, " ")
     .split(/\s+/)

apps/Backend/src/ai/confirmationSms.ts

@@ -0,0 +1,48 @@
+import twilio from "twilio";
+import { prisma as db } from "@repo/db/client";
+import { storage } from "../storage";
+
+const CONFIRMATION_FALLBACKS: Record<string, (dateLabel: string, time: string) => string> = {
+  English:          (d, t) => `Confirmed! Your appointment is on ${d} at ${t}. We look forward to seeing you.`,
+  Spanish:          (d, t) => `¡Confirmado! Su cita es el ${d} a las ${t}. Le esperamos.`,
+  Portuguese:       (d, t) => `Confirmado! Sua consulta é em ${d} às ${t}. Aguardamos sua visita.`,
+  Mandarin:         (d, t) => `已确认！您的预约在 ${d} ${t}。期待您的光临。`,
+  Cantonese:        (d, t) => `已確認！您的預約喺 ${d} ${t}。期待見到您。`,
+  Arabic:           (d, t) => `تم التأكيد! موعدك في ${d} الساعة ${t}. نتطلع لرؤيتك.`,
+  "Haitian Creole": (d, t) => `Konfime! Randevou ou se ${d} a ${t}. N'ap tann ou.`,
+};
+
+/**
+ * Sends a standalone appointment-confirmation text, independent of whichever
+ * channel (SMS chat or AI phone call) the booking conversation happened on —
+ * a voice-booked appointment would otherwise leave the patient with nothing
+ * to refer back to once the call ends. Swallows all errors so a notification
+ * failure never breaks the booking flow that already succeeded.
+ */
+export async function sendAppointmentConfirmationSms(
+  userId: number,
+  patientId: number,
+  dateLabel: string,
+  time: string,
+  lang: string,
+): Promise<void> {
+  try {
+    const [twilioSettings, patient] = await Promise.all([
+      storage.getTwilioSettings(userId),
+      db.patient.findUnique({ where: { id: patientId }, select: { phone: true } }),
+    ]);
+    if (!twilioSettings || !patient?.phone) return;
+
+    const build = CONFIRMATION_FALLBACKS[lang] ?? CONFIRMATION_FALLBACKS["English"]!;
+    const body  = build(dateLabel, time);
+
+    const client = twilio(twilioSettings.accountSid, twilioSettings.authToken);
+    await client.messages.create({ body, from: twilioSettings.phoneNumber, to: patient.phone });
+
+    await storage.createCommunication({
+      patientId, userId, channel: "sms", direction: "outbound", status: "sent", body,
+    });
+  } catch {
+    // Silent — don't crash the booking flow over a notification failure
+  }
+}

apps/Backend/src/ai/internal-chat-graph.ts

@@ -79,6 +79,9 @@ Intents:
                           Insurance abbreviations are: mh, masshealth, bcbs, cca, dentaquest — anything else is a patient name
 - eligibility_by_id     : user provides a SINGLE member ID and date of birth (no patient name)
                           e.g. "check masshealth for 100xxxx, 10/10/1988"
+                          e.g. "100xxxx 10/10/1988" or "100xxxx, 10/10/1988" — a bare member ID + DOB with
+                            NO verb and NO insurance keyword is STILL eligibility_by_id (default to MassHealth,
+                            omit insuranceHint). Do NOT classify this as "general".
                           ALSO use this when user wants to check eligibility AND schedule/add an appointment on a date
                           e.g. "check mh for 100xxxx, 10/10/1988 and schedule on 4/10/2026"
                           e.g. "check mh for 100xxxx, 10/10/1988 and make appointment on 5/1/2026"
@@ -219,6 +222,20 @@ Rules:
 
 // ─── Classifier ───────────────────────────────────────────────────────────────
 
+// Deterministic fast-path for a bare "memberId DOB" (or "DOB memberId") message with
+// nothing else in it — e.g. "100232102531 4/27/1999" or "100232102531, 4/27/1999".
+// Bypasses the LLM entirely so this always resolves to eligibility_by_id, since some
+// providers hedge/refuse structured output on a bare digit string that looks like an SSN.
+function parseBareIdDob(message: string): { memberId: string; dob: string } | null {
+  const text = message.trim();
+  const dobPattern = /(\d{1,2}[\/\-]\d{1,2}[\/\-]\d{4})/;
+  const idThenDob = text.match(new RegExp(`^([A-Za-z0-9]{3,})[\\s,]+${dobPattern.source}$`));
+  if (idThenDob) return { memberId: idThenDob[1]!, dob: idThenDob[2]!.replace(/-/g, "/") };
+  const dobThenId = text.match(new RegExp(`^${dobPattern.source}[\\s,]+([A-Za-z0-9]{3,})$`));
+  if (dobThenId) return { memberId: dobThenId[2]!, dob: dobThenId[1]!.replace(/-/g, "/") };
+  return null;
+}
+
 export async function classifyInternalChat(
   message: string,
   apiKey: string,
@@ -234,6 +251,16 @@ export async function classifyInternalChat(
       "I can search for a patient, check eligibility, run check & claim, schedule appointments, or navigate to claims or appointments.",
   };
 
+  const bare = parseBareIdDob(message);
+  if (bare) {
+    return {
+      intent: "eligibility_by_id",
+      memberId: bare.memberId,
+      dob: bare.dob,
+      fallbackReply: `Checking eligibility for Member ID ${bare.memberId}...`,
+    };
+  }
+
   if (!apiKey) return fallback;
 
   // Prefer the client's local date (avoids UTC midnight rollover for US timezones)

apps/Backend/src/ai/internal-chat-workflow.ts

@@ -113,6 +113,7 @@ interface StorageLike {
   }): Promise<any[] | null>;
   getPatientByInsuranceId(id: string): Promise<any | null>;
   getPatientByInsuranceIdAndDob(id: string, dob: Date): Promise<any | null>;
+  getPatientByInsuranceIdNoDob(id: string): Promise<any | null>;
   createAppointment(appointment: any): Promise<any>;
   getAppointmentsByDateForUser(dateStr: string, userId: number): Promise<any[]>;
   getOfficeHours(userId: number): Promise<any | null>;
@@ -172,7 +173,11 @@ async function findPatientByMemberId(
   if (dobDate && !isNaN(dobDate.getTime())) {
     const byCombo = await storage.getPatientByInsuranceIdAndDob(memberId, dobDate);
     if (byCombo) return byCombo;
-    // DOB provided but no record with that combo → this is a new family member not yet in DB
+    // No exact DOB match — check for an existing patient with this memberId but no DOB on
+    // file (e.g. imported from a PDF extraction that didn't capture birthdates) before
+    // concluding this is a brand-new family member not yet in DB.
+    const byIdNoDob = await storage.getPatientByInsuranceIdNoDob(memberId);
+    if (byIdNoDob) return byIdNoDob;
     return null;
   }
   return storage.getPatientByInsuranceId(memberId);
@@ -428,28 +433,12 @@ async function handleEligibilityById(
     };
   }
 
-  // Determine siteKey
+  // Determine siteKey (defaults to MassHealth when no payer is specified)
   const siteKey = resolveSiteKey(
     patient?.insuranceProvider ?? null,
     c.insuranceHint ?? null
   );
 
-  if (!siteKey) {
-    const name = patient
-      ? `${patient.firstName ?? ""} ${patient.lastName ?? ""}`.trim()
-      : `Member ID ${memberId}`;
-    return {
-      reply: `Found ${name} but couldn't determine the insurance type. Which insurance should I use?`,
-      action: "need_insurance_clarification",
-      actionData: {
-        memberId,
-        dob: resolvedDob,
-        patient,
-        options: ["MassHealth", "BCBS MA", "CCA", "Tufts SCO", "Delta Dental MA", "United SCO / Dental Hub"],
-      },
-    };
-  }
-
   const label = patient
     ? `${patient.firstName ?? ""} ${patient.lastName ?? ""}`.trim()
     : `Member ID ${memberId}`;
@@ -985,29 +974,12 @@ async function handleCheckAndClaim(
     };
   }
 
-  // 2. Determine siteKey
+  // 2. Determine siteKey (defaults to MassHealth when no payer is specified)
   const siteKey = resolveSiteKey(
     patient?.insuranceProvider ?? null,
     c.insuranceHint ?? null
   );
 
-  if (!siteKey) {
-    const label = patient
-      ? `${patient.firstName ?? ""} ${patient.lastName ?? ""}`.trim()
-      : `Member ID ${memberId}`;
-    return {
-      reply: `Found ${label} but couldn't determine the insurance type. Which insurance should I use?`,
-      action: "need_insurance_clarification",
-      actionData: {
-        memberId,
-        dob,
-        patient,
-        procedureNames: c.procedureNames ?? [],
-        options: ["MassHealth", "BCBS MA", "CCA", "Tufts SCO", "Delta Dental MA", "United SCO / Dental Hub"],
-      },
-    };
-  }
-
   // 3. Map procedure names → CDT codes (custom aliases take priority)
   const procedureNames = stripAttachmentRefs(c.procedureNames ?? []);
   const cdtResults: CdtResult[] = procedureNames.length > 0
@@ -1456,13 +1428,13 @@ export async function createAppointmentToday(
  * Determine siteKey from:
  *  1. Patient's stored insuranceProvider (most authoritative)
  *  2. Insurance hint from the chat message
- *  3. null → caller must ask for clarification
+ *  3. No payer specified → default to MassHealth ("MH")
  */
 function resolveSiteKey(
   storedProvider: string | null,
   hint: string | null
-): string | null {
+): string {
   if (storedProvider) return deriveSiteKey(storedProvider);
   if (hint) return deriveSiteKey(hint);
-  return null;
+  return "MH";
 }

apps/Backend/src/ai/patient-conversation-router.ts

@@ -0,0 +1,689 @@
+import twilio from "twilio";
+import { prisma as db } from "@repo/db/client";
+import { storage } from "../storage";
+import { runReminderGraph } from "./reminder-graph";
+import { runRecallGraph, runRecallBookingStep, hasDateOrTimeSignal } from "./recall-graph";
+import { runNewPatientStep } from "./new-patient-graph";
+import {
+  runRescheduleStep,
+  parseDateOnlyFromMessage,
+  parseTime,
+  isOfficeDayOpen,
+  isWithinOfficeHours,
+  getOfficeHoursDisplay,
+  timeLabel,
+} from "./reschedule-graph";
+import { getLlm, type AiProvider } from "./llm-factory";
+import { runEligibilityProcessor } from "../queue/processors/eligibilityProcessor";
+import { sendAppointmentConfirmationSms } from "./confirmationSms";
+import {
+  getPendingReschedule, setPendingReschedule, clearPendingReschedule,
+  setStage, type ConversationStage,
+} from "./aiHandoffStore";
+
+// Shared, channel-agnostic implementation of the patient conversation rules
+// (reminder / reschedule / new-patient graphs, plus the inline MassHealth and
+// appointment-booking stages) used by both the SMS webhook and the AI voice
+// call webhook, so a patient gets identical guardrails and outcomes
+// regardless of channel.
+
+export interface RoutedPatient {
+  id: number;
+  userId: number;
+  phone: string | null;
+  preferredLanguage: string | null;
+}
+
+export interface RouteTurnResult {
+  segments: string[];
+  nextStage: ConversationStage;
+}
+
+/** Get the patient's next scheduled appointment as a human-readable string. */
+export async function getAppointmentDatetime(patientId: number): Promise<string> {
+  const today = new Date();
+  today.setHours(0, 0, 0, 0);
+  const appt = await db.appointment.findFirst({
+    where: { patientId, status: "scheduled", date: { gte: today } },
+    orderBy: { date: "asc" },
+  });
+  if (!appt) return "";
+  const months = ["January","February","March","April","May","June",
+                  "July","August","September","October","November","December"];
+  const d = new Date(appt.date);
+  return `${months[d.getUTCMonth()]} ${d.getUTCDate()}, ${d.getUTCFullYear()} at ${appt.startTime}`;
+}
+
+/** Substitute {officeName} in a template string. */
+export function applyOfficeName(template: string, name: string): string {
+  return template.replace(/\{officeName\}/g, name || "our dental office");
+}
+
+/** Save an outbound SMS message (always sms channel — used for async follow-ups). */
+async function saveOutboundSms(patientId: number, body: string): Promise<void> {
+  await storage.createCommunication({
+    patientId, channel: "sms", direction: "outbound", status: "sent", body,
+  });
+}
+
+/** Normalize a DOB string to zero-padded MM/DD/YYYY required by MassHealth. */
+function normalizeDob(raw: string): string {
+  const parts = raw.split(/[\/\-\.]/);
+  if (parts.length !== 3) return raw;
+  const [m, d, y] = parts;
+  const mm   = String(parseInt(m!,  10)).padStart(2, "0");
+  const dd   = String(parseInt(d!,  10)).padStart(2, "0");
+  const yyyy = y!.length === 2 ? `20${y}` : y!;
+  return `${mm}/${dd}/${yyyy}`;
+}
+
+/**
+ * Extract MassHealth Member ID and date of birth from free text.
+ * Tries regex first, falls back to LLM extraction.
+ */
+async function parseMassHealthInfo(
+  message: string,
+  apiKey: string,
+  provider: AiProvider = "google",
+  model?: string
+): Promise<{ memberId: string | null; dob: string | null }> {
+  const idMatch  = message.match(/\b(\d{8,12})\b/);
+  const dobMatch = message.match(/\b(\d{1,2})[\/\-\.](\d{1,2})[\/\-\.](\d{2,4})\b/);
+
+  if (idMatch && dobMatch) {
+    const [, m, d, y] = dobMatch;
+    const year = y!.length === 2 ? `20${y}` : y;
+    return { memberId: idMatch[1]!, dob: normalizeDob(`${m}/${d}/${year}`) };
+  }
+
+  try {
+    const llm = getLlm(provider, apiKey, model);
+    const res = await llm.invoke([
+      {
+        role: "system",
+        content:
+          'Extract the insurance member ID and date of birth from the patient message. ' +
+          'Return ONLY valid JSON: {"memberId":"...","dob":"MM/DD/YYYY"}. Use null for missing fields.',
+      },
+      { role: "user", content: message },
+    ]);
+    const raw  = String(res.content).replace(/```json|```/g, "").trim();
+    const json = JSON.parse(raw);
+    const dob  = json.dob ? normalizeDob(String(json.dob)) : null;
+    return { memberId: json.memberId ?? null, dob };
+  } catch {
+    return { memberId: null, dob: null };
+  }
+}
+
+/**
+ * Run MassHealth eligibility check in the background (after replying to the
+ * patient) and send the result as a follow-up SMS, regardless of which
+ * channel (SMS or voice call) triggered the check.
+ */
+async function runMassHealthCheckAndNotify(
+  patient: RoutedPatient,
+  memberId: string,
+  dob: string,
+  apiKey: string,
+  isExistingPatient = false
+): Promise<void> {
+  try {
+    const credentials = await storage.getInsuranceCredentialByUserAndSiteKey(patient.userId, "MH");
+    if (!credentials) return;
+
+    const twilioSettings = await storage.getTwilioSettings(patient.userId);
+    if (!twilioSettings || !patient.phone) return;
+
+    await runEligibilityProcessor({
+      userId: patient.userId,
+      insuranceId: memberId,
+      formDob: dob,
+      enrichedPayload: {
+        memberId,
+        dateOfBirth: dob,
+        insuranceSiteKey: "MH",
+        massdhpUsername: credentials.username,
+        massdhpPassword: credentials.password,
+      },
+    });
+
+    const updated = await db.patient.findUnique({
+      where: { id: patient.id },
+      select: { status: true, firstName: true },
+    });
+
+    const lang   = patient.preferredLanguage || "English";
+    const active = updated?.status === "ACTIVE";
+
+    const activeMessages: Record<string, string> = {
+      English:          "Great news! Your MassHealth coverage is active. We can schedule an appointment for you! What date and time would you prefer?",
+      Spanish:          "¡Buenas noticias! Su cobertura de MassHealth está activa. ¡Podemos programar una cita para usted! ¿Qué fecha y hora prefiere?",
+      Portuguese:       "Ótimas notícias! Sua cobertura MassHealth está ativa. Podemos agendar uma consulta para você! Qual data e horário prefere?",
+      Mandarin:         "好消息！您的MassHealth保险有效。我们可以为您安排预约！您希望什么日期和时间？",
+      Cantonese:        "好消息！您的MassHealth保險有效。我們可以為您安排預約！您希望什麼日期和時間？",
+      Arabic:           "أخبار رائعة! تغطيتك من MassHealth نشطة. يمكننا تحديد موعد لك! ما التاريخ والوقت المفضل لديك؟",
+      "Haitian Creole": "Bon nouvèl! Asirans MassHealth ou aktif. Nou ka planifye yon randevou pou ou! Ki dat ak lè ou prefere?",
+    };
+
+    const inactiveMessagesNew: Record<string, string> = {
+      English:          "Unfortunately, your MassHealth coverage appears to be inactive. Do you have any other insurance?",
+      Spanish:          "Lamentablemente, su cobertura de MassHealth parece estar inactiva. ¿Tiene algún otro seguro?",
+      Portuguese:       "Infelizmente, sua cobertura MassHealth parece estar inativa. Você tem algum outro plano de saúde?",
+      Mandarin:         "很遗憾，您的MassHealth保险似乎无效。您还有其他保险吗？",
+      Cantonese:        "很遺憾，您的MassHealth保險似乎無效。您還有其他保險嗎？",
+      Arabic:           "للأسف، تغطيتك من MassHealth تبدو غير نشطة. هل لديك أي تأمين آخر؟",
+      "Haitian Creole": "Malerezman, kouvèti MassHealth ou parèt inaktif. Èske ou gen yon lòt asirans?",
+    };
+
+    const inactiveMessagesExisting: Record<string, string> = {
+      English:          "We checked your MassHealth coverage. Unfortunately the plan appears inactive or could not be verified. Would you still like to schedule an examination appointment as a self-pay patient?",
+      Spanish:          "Verificamos su cobertura de MassHealth. Lamentablemente el plan aparece inactivo o no pudo ser verificado. ¿Le gustaría programar una cita de examen como paciente de pago particular?",
+      Portuguese:       "Verificamos sua cobertura MassHealth. Infelizmente o plano parece inativo ou não pôde ser verificado. Gostaria de agendar uma consulta de exame como paciente particular?",
+      Mandarin:         "我们查看了您的MassHealth保险。遗憾的是，保险似乎无效或无法验证。您仍然希望以自费方式预约检查吗？",
+      Cantonese:        "我們查看了您的MassHealth保險。遺憾地，保險似乎無效或無法核實。您仍然希望以自費方式預約檢查嗎？",
+      Arabic:           "تحققنا من تغطيتك من MassHealth. للأسف يبدو أن الخطة غير نشطة أو لا يمكن التحقق منها. هل تودّ تحديد موعد فحص كمريض يدفع من حسابه الخاص؟",
+      "Haitian Creole": "Nou te verifye kouvèti MassHealth ou. Malerezman plan an sanble inaktif oswa pa ka verifye. Èske ou ta renmen pran yon randevou egzamen kòm pasyan ki peye poukont li?",
+    };
+
+    const resultText = active
+      ? (activeMessages[lang] ?? activeMessages["English"]!)
+      : isExistingPatient
+        ? (inactiveMessagesExisting[lang] ?? inactiveMessagesExisting["English"]!)
+        : (inactiveMessagesNew[lang]      ?? inactiveMessagesNew["English"]!);
+
+    const nextStage: ConversationStage = active
+      ? "asked_appointment_time"
+      : isExistingPatient
+        ? "asked_self_pay"
+        : "asked_other_insurance_after_inactive";
+
+    const client = twilio(twilioSettings.accountSid, twilioSettings.authToken);
+    await client.messages.create({
+      body:  resultText,
+      from:  twilioSettings.phoneNumber,
+      to:    patient.phone,
+    });
+
+    await saveOutboundSms(patient.id, resultText);
+    await setStage(patient.userId, patient.id, nextStage);
+
+  } catch {
+    // Silent — don't crash the caller
+  }
+}
+
+async function finish(
+  userId: number, patientId: number,
+  segments: string[], nextStage: ConversationStage
+): Promise<RouteTurnResult> {
+  await setStage(userId, patientId, nextStage);
+  return { segments, nextStage };
+}
+
+/**
+ * Process one patient message (SMS body or a transcribed spoken turn) against
+ * the current ConversationStage and return what to say next plus the stage
+ * to advance to. Persists the resulting stage itself. Does NOT log the
+ * Communication row for the reply — callers do that per-channel.
+ */
+export async function routePatientTurn(params: {
+  patient: RoutedPatient;
+  stage: ConversationStage;
+  message: string;
+  activeAi: { provider: AiProvider; key: string; model: string };
+  chatTemplates: Record<string, string>;
+  officeName: string;
+}): Promise<RouteTurnResult> {
+  const { patient, stage, message, activeAi, chatTemplates, officeName } = params;
+  const language = patient.preferredLanguage || "English";
+
+  // ── Stage: reminder_initial → self-intro + classify yes/no/other ────────
+  if (stage === "reminder_initial") {
+    const rawGreeting = chatTemplates.reminderGreeting ||
+      `Hi! My name is Lisa, the dedicated AI assistant at {officeName}. I can confirm or reschedule your appointment and answer general questions 24/7.`;
+    const introText = applyOfficeName(rawGreeting, officeName);
+
+    const apptDatetime = await getAppointmentDatetime(patient.id);
+    const { reply: intentReply, intent } = await runReminderGraph(
+      message, activeAi.key, language, apptDatetime,
+      chatTemplates.rescheduleGreeting, chatTemplates.generalFallback, activeAi.provider, activeAi.model
+    );
+
+    if (intentReply) {
+      let nextStage: ConversationStage;
+      if (intent === "no")                     nextStage = "asked_reschedule_datetime";
+      else if (intent === "wants_appointment")  nextStage = "asked_new_or_existing";
+      else                                      nextStage = "done";
+
+      if (intent === "no") {
+        const hasDateInMessage =
+          /\b\d{1,2}[\/\-]\d{1,2}\b/.test(message) ||
+          /\b(monday|tuesday|wednesday|thursday|friday|saturday|sunday|tomorrow|next week)\b/i.test(message);
+        if (hasDateInMessage) {
+          const { reply: rescheduleReply, nextStage: rescheduleNextStage } = await runRescheduleStep(
+            message, "asked_reschedule_datetime", language, patient.id, activeAi.key, patient.userId, activeAi.provider, activeAi.model
+          );
+          return finish(patient.userId, patient.id, [introText, rescheduleReply], rescheduleNextStage);
+        }
+      }
+
+      return finish(patient.userId, patient.id, [introText, intentReply], nextStage);
+    }
+
+    // No clear intent detected — send only the intro and wait for next reply
+    return finish(patient.userId, patient.id, [introText], "greeted");
+  }
+
+  // ── Stage: recall_initial → office proactively offered an existing patient
+  // a routine exam & cleaning (usually covered at no cost by insurance); the
+  // pitch itself was already spoken/sent as the opening greeting, so this
+  // just classifies the patient's yes/no. On yes, it books directly onto the
+  // schedule (Column A, 30-minute slots) via runRecallBookingStep — unlike
+  // reschedule, a recall patient has no existing appointment to move, so this
+  // is a real create-appointment path, not a shortcut into the reschedule flow.
+  if (stage === "recall_initial") {
+    const { reply: intentReply, intent } = await runRecallGraph(
+      message, activeAi.key, language, chatTemplates.generalFallback, activeAi.provider, activeAi.model
+    );
+
+    if (intentReply) {
+      if (intent === "yes") {
+        // Patient may have already given a date (or date + time) in this same
+        // reply ("Tuesday 1pm") — try to book right away instead of asking again.
+        // A bare "yes"/"ok" has nothing to parse, so skip straight to asking for
+        // day + time instead of wasting a parse call that used to come back
+        // empty and send a mismatched "Sorry, I didn't catch a day" reply.
+        if (hasDateOrTimeSignal(message)) {
+          const { reply: bookingReply, nextStage: bookingNextStage } = await runRecallBookingStep(
+            message, "recall_asked_datetime", language, patient.id, patient.userId, activeAi.key, activeAi.provider, activeAi.model
+          );
+          return finish(patient.userId, patient.id, [bookingReply], bookingNextStage);
+        }
+        return finish(patient.userId, patient.id, [intentReply], "recall_asked_datetime");
+      }
+      if (intent === "no") {
+        return finish(patient.userId, patient.id, [intentReply], "done");
+      }
+      return finish(patient.userId, patient.id, [intentReply], "recall_initial");
+    }
+
+    return finish(patient.userId, patient.id, [chatTemplates.generalFallback || "Thank you for your message!"], "recall_initial");
+  }
+
+  // ── Recall booking flow — collecting/confirming the day & time, then
+  // creating the appointment (see recall-graph.ts: runRecallBookingStep) ──
+  const recallBookingStages: ConversationStage[] = ["recall_asked_datetime", "recall_asked_time_for_date"];
+  if (recallBookingStages.includes(stage)) {
+    const { reply: aiReply, nextStage } = await runRecallBookingStep(
+      message, stage, language, patient.id, patient.userId, activeAi.key, activeAi.provider, activeAi.model
+    );
+    return finish(patient.userId, patient.id, [aiReply], nextStage);
+  }
+
+  // ── Stage: greeted → classify yes/no for appointment reminder ──────────
+  if (stage === "greeted") {
+    const apptDatetime = await getAppointmentDatetime(patient.id);
+    const { reply: aiReply, intent } = await runReminderGraph(
+      message, activeAi.key, language, apptDatetime,
+      chatTemplates.rescheduleGreeting, chatTemplates.generalFallback, activeAi.provider, activeAi.model
+    );
+    if (aiReply) {
+      let nextStage: ConversationStage;
+      if (intent === "no")                     nextStage = "asked_reschedule_datetime";
+      else if (intent === "wants_appointment")  nextStage = "asked_new_or_existing";
+      else                                      nextStage = "done";
+
+      if (intent === "no") {
+        const hasDateInMessage =
+          /\b\d{1,2}[\/\-]\d{1,2}\b/.test(message) ||
+          /\b(monday|tuesday|wednesday|thursday|friday|saturday|sunday|tomorrow|next week)\b/i.test(message);
+        if (hasDateInMessage) {
+          const { reply: rescheduleReply, nextStage: rescheduleNextStage } = await runRescheduleStep(
+            message, "asked_reschedule_datetime", language, patient.id, activeAi.key, patient.userId, activeAi.provider, activeAi.model
+          );
+          return finish(patient.userId, patient.id, [rescheduleReply], rescheduleNextStage);
+        }
+      }
+
+      return finish(patient.userId, patient.id, [aiReply], nextStage);
+    }
+  }
+
+  // ── Rescheduling flow stages ────────────────────────────────────────────
+  const rescheduleStages: ConversationStage[] = [
+    "asked_reschedule_confirm",          "asked_reschedule_preference",
+    "asked_reschedule_asap",             "asked_reschedule_next_week",
+    "asked_reschedule_time",             "asked_reschedule_datetime",
+    "asked_reschedule_time_for_date",    "asked_reschedule_confirm_datetime",
+  ];
+  if (rescheduleStages.includes(stage)) {
+    const { reply: aiReply, nextStage } = await runRescheduleStep(
+      message, stage, language, patient.id, activeAi.key, patient.userId, activeAi.provider, activeAi.model
+    );
+    return finish(patient.userId, patient.id, [aiReply], nextStage);
+  }
+
+  // ── Stage: awaiting MassHealth member ID + DOB ─────────────────────────
+  if (stage === "awaiting_masshealth_info") {
+    const { memberId, dob } = await parseMassHealthInfo(message, activeAi.key, activeAi.provider, activeAi.model);
+
+    if (!memberId || !dob) {
+      const retryMessages: Record<string, string> = {
+        English:          "I couldn't read your Member ID and date of birth. Please reply in this format: Member ID: 12345678  DOB: 01/01/1990",
+        Spanish:          "No pude leer su número de miembro y fecha de nacimiento. Por favor responda así: ID: 12345678  Fecha: 01/01/1990",
+        Portuguese:       "Não consegui ler seu número de membro e data de nascimento. Por favor responda assim: ID: 12345678  Data: 01/01/1990",
+        Mandarin:         "我无法读取您的会员ID和出生日期。请按以下格式回复：ID: 12345678  生日: 01/01/1990",
+        Cantonese:        "我無法讀取您的會員ID和出生日期。請按以下格式回覆：ID: 12345678  生日: 01/01/1990",
+        Arabic:           "لم أتمكن من قراءة رقم العضوية وتاريخ الميلاد. يرجى الرد بالصيغة التالية: ID: 12345678  DOB: 01/01/1990",
+        "Haitian Creole": "Mwen pa t ka li ID manm ou ak dat nesans. Tanpri reponn konsa: ID: 12345678  DOB: 01/01/1990",
+      };
+      return finish(patient.userId, patient.id, [retryMessages[language] ?? retryMessages["English"]!], "awaiting_masshealth_info");
+    }
+
+    const checkingMessages: Record<string, string> = {
+      English:          "Thank you! I'm checking your MassHealth eligibility now. I'll send you the result in a moment.",
+      Spanish:          "¡Gracias! Estoy verificando su elegibilidad de MassHealth ahora. Le enviaré el resultado en un momento.",
+      Portuguese:       "Obrigado! Estou verificando sua elegibilidade MassHealth agora. Enviarei o resultado em instantes.",
+      Mandarin:         "谢谢！我正在查询您的MassHealth资格。稍后我会发送结果给您。",
+      Cantonese:        "多謝！我正在查詢您的MassHealth資格。稍後我會發送結果給您。",
+      Arabic:           "شكراً! أقوم بالتحقق من أهليتك في MassHealth الآن. سأرسل لك النتيجة قريباً.",
+      "Haitian Creole": "Mèsi! Mwen ap verifye kalifikasyon MassHealth ou kounye a. M ap voye rezilta a nan yon ti moman.",
+    };
+    const checkingMsg = checkingMessages[language] ?? checkingMessages["English"]!;
+
+    runMassHealthCheckAndNotify(patient, memberId, dob, activeAi.key).catch(() => {});
+    return finish(patient.userId, patient.id, [checkingMsg], "done");
+  }
+
+  // ── Stage: existing patient said YES to same insurance ──────────────────
+  if (stage === "asked_existing_insurance") {
+    const saysYes = /yes|same|still have|haven't changed|no change|yep|yeah|sí|si|sim|好的|نعم|wi/i.test(message);
+
+    if (saysYes) {
+      const patientRecord = await db.patient.findUnique({
+        where: { id: patient.id },
+        select: { insuranceProvider: true, insuranceId: true, dateOfBirth: true },
+      });
+
+      const isMassHealth = /masshealth|mass health|masscare|medicaid/i.test(
+        patientRecord?.insuranceProvider ?? ""
+      );
+
+      if (isMassHealth && patientRecord?.insuranceId) {
+        let dobStr = "";
+        if (patientRecord.dateOfBirth) {
+          const d = new Date(patientRecord.dateOfBirth);
+          const mm = String(d.getUTCMonth() + 1).padStart(2, "0");
+          const dd = String(d.getUTCDate()).padStart(2, "0");
+          const yy = d.getUTCFullYear();
+          dobStr = `${mm}/${dd}/${yy}`;
+        }
+
+        const checkingMessages: Record<string, string> = {
+          English:          "Please wait about 30-60 seconds! I'm double-checking your MassHealth coverage right now.",
+          Spanish:          "¡Por favor espere unos 30-60 segundos! Estoy verificando su cobertura de MassHealth ahora mismo.",
+          Portuguese:       "Por favor aguarde cerca de 30-60 segundos! Estou verificando sua cobertura MassHealth agora.",
+          Mandarin:         "请等待约30-60秒！我现在正在为您核查MassHealth保险。",
+          Cantonese:        "請等待約30-60秒！我現在正在為您核查MassHealth保險。",
+          Arabic:           "يرجى الانتظار حوالي 30-60 ثانية! أقوم الآن بالتحقق من تغطيتك في MassHealth.",
+          "Haitian Creole": "Tanpri tann anviwon 30-60 segonn! Mwen ap verifye kouvèti MassHealth ou kounye a.",
+        };
+        const checkingMsg = checkingMessages[language] ?? checkingMessages["English"]!;
+
+        runMassHealthCheckAndNotify(patient, patientRecord.insuranceId, dobStr, activeAi.key, true).catch(() => {});
+        return finish(patient.userId, patient.id, [checkingMsg], "done");
+      }
+    }
+    // Not MassHealth or said NO — fall through to normal graph handling
+  }
+
+  // ── Stage: asked_new_or_reschedule ───────────────────────────────────────
+  if (stage === "asked_new_or_reschedule") {
+    const isReschedule = /reschedule|rescheduler|change|modify|move|different|reprogramar|reagendar|cambiar|mudar|\b2\b/i.test(message);
+    const isNew = /new.*appoint|make.*appoint|book.*appoint|new patient|first.*time|nueva cita|nova consulta|\b1\b/i.test(message);
+
+    if (isReschedule) {
+      const apptDatetime = await getAppointmentDatetime(patient.id);
+      if (apptDatetime) {
+        const foundMsgs: Record<string, string> = {
+          English:          `Ok. Just to confirm, your current appointment is on ${apptDatetime}. When would you like to reschedule?`,
+          Spanish:          `De acuerdo. Solo para confirmar, su cita actual es el ${apptDatetime}. ¿Cuándo le gustaría reprogramarla?`,
+          Portuguese:       `Ok. Só para confirmar, sua consulta atual é em ${apptDatetime}. Quando você gostaria de reagendar?`,
+          Mandarin:         `好的。请确认一下，您当前的预约是 ${apptDatetime}。您想重新安排到什么时候？`,
+          Cantonese:        `好的。請確認一下，您目前的預約是 ${apptDatetime}。您想重新安排到什麼時候？`,
+          Arabic:           `حسناً. فقط للتأكيد، موعدك الحالي في ${apptDatetime}. متى تريد إعادة الجدولة؟`,
+          "Haitian Creole": `Oke. Jis pou konfime, randevou aktyèl ou a se ${apptDatetime}. Ki lè ou ta renmen reprogramè?`,
+        };
+        return finish(patient.userId, patient.id, [foundMsgs[language] ?? foundMsgs["English"]!], "asked_reschedule_datetime");
+      } else {
+        const notFoundMsgs: Record<string, string> = {
+          English:          "Ok. I could not find your current appointment. Please tell me when you'd like to reschedule and our receptionist will contact you as soon as possible.",
+          Spanish:          "De acuerdo. No pude encontrar su cita actual. Por favor díganos cuándo le gustaría reprogramar y nuestra recepcionista le contactará lo antes posible.",
+          Portuguese:       "Ok. Não consegui encontrar sua consulta atual. Por favor diga-nos quando você gostaria de reagendar e nossa recepcionista entrará em contato o mais breve possível.",
+          Mandarin:         "好的。我找不到您当前的预约。请告诉我您希望重新安排的时间，我们的前台将尽快与您联系。",
+          Cantonese:        "好的。我找不到您目前的預約。請告訴我您希望重新安排的時間，我們的接待員將盡快與您聯絡。",
+          Arabic:           "حسناً. لم أجد موعدك الحالي. يرجى إخبارنا بالوقت الذي تريد إعادة الجدولة إليه وسيتصل بك موظف الاستقبال في أقرب وقت ممكن.",
+          "Haitian Creole": "Oke. Mwen pa t jwenn randevou aktyèl ou. Tanpri di nou ki lè ou ta renmen reprogramè epi resepsyonis nou an pral kontakte ou pi vit posib.",
+        };
+        return finish(patient.userId, patient.id, [notFoundMsgs[language] ?? notFoundMsgs["English"]!], "done");
+      }
+    }
+
+    void isNew; // ambiguous or explicit "new" both fall through to the same prompt
+    const newApptMsgs: Record<string, string> = {
+      English:          "No problem! To get started, are you an existing patient or a new patient?",
+      Spanish:          "¡Sin problema! Para comenzar, ¿es usted un paciente existente o un paciente nuevo?",
+      Portuguese:       "Sem problema! Para começar, você é um paciente existente ou um novo paciente?",
+      Mandarin:         "没问题！请问您是现有患者还是新患者？",
+      Cantonese:        "沒問題！請問您是現有病人還是新病人？",
+      Arabic:           "لا مشكلة! للبدء، هل أنت مريض حالي أم مريض جديد؟",
+      "Haitian Creole": "Pa gen pwoblèm! Pou kòmanse, èske ou se yon pasyan egzistan oswa yon nouvo pasyan?",
+    };
+    return finish(patient.userId, patient.id, [newApptMsgs[language] ?? newApptMsgs["English"]!], "asked_new_or_existing");
+  }
+
+  // ── Stage: asked_appointment_time → parse date, check office hours ─────
+  if (stage === "asked_appointment_time") {
+    const parsedDate = await parseDateOnlyFromMessage(message, activeAi.key, activeAi.provider, activeAi.model);
+    if (!parsedDate) {
+      const msgs: Record<string, string> = {
+        English:          "I didn't catch that. What day would you prefer? For example: 'May 28', 'next Monday', or '5/28'.",
+        Spanish:          "No entendí. ¿Qué día prefiere? Por ejemplo: '28 de mayo', 'próximo lunes' o '28/5'.",
+        Portuguese:       "Não entendi. Que dia você prefere? Por exemplo: '28 de maio', 'próxima segunda' ou '28/5'.",
+        Mandarin:         "我没听清。您希望哪天？例如：'5月28日'、'下周一'或'5/28'。",
+        Cantonese:        "我沒聽清。您希望哪天？例如：'5月28日'、'下週一'或'5/28'。",
+        Arabic:           "لم أفهم. ما اليوم الذي تفضله؟ مثلاً: '28 مايو' أو '5/28'.",
+        "Haitian Creole": "Mwen pa konprann. Ki jou ou prefere? Pa egzanp: '28 me', 'Lendi pwochèn', oswa '5/28'.",
+      };
+      return finish(patient.userId, patient.id, [msgs[language] ?? msgs["English"]!], "asked_appointment_time");
+    }
+    const { date, dateLabel } = parsedDate;
+    const dayCheck = await isOfficeDayOpen(date, patient.userId);
+    if (!dayCheck.open) {
+      const msgs: Record<string, string> = {
+        English:          `Our office is closed on ${dateLabel} (${dayCheck.displayDay}). Can you please choose another day?`,
+        Spanish:          `Nuestra oficina está cerrada el ${dateLabel} (${dayCheck.displayDay}). ¿Puede elegir otro día?`,
+        Portuguese:       `Nosso consultório está fechado em ${dateLabel} (${dayCheck.displayDay}). Pode escolher outro dia?`,
+        Mandarin:         `我们诊所在 ${dateLabel}（${dayCheck.displayDay}）不开放。请您选择另一天好吗？`,
+        Cantonese:        `我們診所在 ${dateLabel}（${dayCheck.displayDay}）不開放。請您選擇另一天好嗎？`,
+        Arabic:           `مكتبنا مغلق في ${dateLabel} (${dayCheck.displayDay}). هل يمكنك اختيار يوم آخر؟`,
+        "Haitian Creole": `Biwo nou fèmen nan ${dateLabel} (${dayCheck.displayDay}). Tanpri chwazi yon lòt jou?`,
+      };
+      return finish(patient.userId, patient.id, [msgs[language] ?? msgs["English"]!], "asked_appointment_time");
+    }
+    setPendingReschedule(patient.userId, patient.id, { newDate: date, dayLabel: dateLabel });
+    const askTimeMsgs: Record<string, string> = {
+      English:          `What time do you prefer on ${dateLabel}?`,
+      Spanish:          `¿A qué hora prefiere el ${dateLabel}?`,
+      Portuguese:       `Que horário você prefere em ${dateLabel}?`,
+      Mandarin:         `您希望在 ${dateLabel} 几点？`,
+      Cantonese:        `您希望在 ${dateLabel} 幾點？`,
+      Arabic:           `ما الوقت الذي تفضله في ${dateLabel}؟`,
+      "Haitian Creole": `Ki lè ou prefere nan ${dateLabel}?`,
+    };
+    return finish(patient.userId, patient.id, [askTimeMsgs[language] ?? askTimeMsgs["English"]!], "asked_new_appt_time_for_date");
+  }
+
+  // ── Stage: asked_new_appt_time_for_date → parse time, check hours ──────
+  if (stage === "asked_new_appt_time_for_date") {
+    const pending = getPendingReschedule(patient.userId, patient.id);
+    if (!pending) {
+      return finish(patient.userId, patient.id, ["I lost track of the date. What day would you prefer?"], "asked_appointment_time");
+    }
+    const startTime = await parseTime(message, activeAi.key, activeAi.provider, activeAi.model);
+    if (!startTime) {
+      const msgs: Record<string, string> = {
+        English:          `I didn't catch the time. What time do you prefer on ${pending.dayLabel}? For example: '10am' or '2pm'.`,
+        Spanish:          `No entendí la hora. ¿Qué hora prefiere el ${pending.dayLabel}? Por ejemplo: '10am' o '2pm'.`,
+        Portuguese:       `Não entendi o horário. Que hora você prefere em ${pending.dayLabel}? Por exemplo: '10h' ou '14h'.`,
+        Mandarin:         `我没听清时间。您在 ${pending.dayLabel} 几点？例如：上午10点或下午2点。`,
+        Cantonese:        `我沒聽清時間。您在 ${pending.dayLabel} 幾點？例如：上午10點或下午2點。`,
+        Arabic:           `لم أفهم الوقت. ما الوقت الذي تفضله في ${pending.dayLabel}؟ مثلاً: 10 صباحاً أو 2 مساءً.`,
+        "Haitian Creole": `Mwen pa konprann lè a. Ki lè ou prefere nan ${pending.dayLabel}? Pa egzanp: 10am oswa 2pm.`,
+      };
+      return finish(patient.userId, patient.id, [msgs[language] ?? msgs["English"]!], "asked_new_appt_time_for_date");
+    }
+    const withinHours = await isWithinOfficeHours(pending.newDate, startTime, patient.userId);
+    if (!withinHours) {
+      const hoursDisplay = await getOfficeHoursDisplay(pending.newDate, patient.userId);
+      const timeLbl = timeLabel(startTime);
+      const msgs: Record<string, string> = {
+        English: hoursDisplay
+          ? `Our office is not available at ${timeLbl} on ${pending.dayLabel}. Our hours are ${hoursDisplay}. What other time do you prefer?`
+          : `Our office is not available at ${timeLbl} on ${pending.dayLabel}. What other time do you prefer?`,
+        Spanish: hoursDisplay
+          ? `Nuestra oficina no está disponible a las ${timeLbl} el ${pending.dayLabel}. Nuestro horario es ${hoursDisplay}. ¿Qué otro horario prefiere?`
+          : `Nuestra oficina no está disponible a las ${timeLbl} el ${pending.dayLabel}. ¿Qué otro horario prefiere?`,
+        Portuguese: hoursDisplay
+          ? `Nosso consultório não está disponível às ${timeLbl} em ${pending.dayLabel}. Nosso horário é ${hoursDisplay}. Que outro horário você prefere?`
+          : `Nosso consultório não está disponível às ${timeLbl} em ${pending.dayLabel}. Que outro horário você prefere?`,
+        Mandarin: hoursDisplay
+          ? `我们诊所在 ${pending.dayLabel} ${timeLbl} 不开放。工作时间是 ${hoursDisplay}。您希望改什么时间？`
+          : `我们诊所在 ${pending.dayLabel} ${timeLbl} 不开放。您希望改什么时间？`,
+        Cantonese: hoursDisplay
+          ? `我們診所在 ${pending.dayLabel} ${timeLbl} 不開放。工作時間是 ${hoursDisplay}。您希望改什麼時間？`
+          : `我們診所在 ${pending.dayLabel} ${timeLbl} 不開放。您希望改什麼時間？`,
+        Arabic: hoursDisplay
+          ? `مكتبنا غير متاح في ${timeLbl} يوم ${pending.dayLabel}. ساعات العمل: ${hoursDisplay}. ما وقت آخر تفضله؟`
+          : `مكتبنا غير متاح في ${timeLbl} يوم ${pending.dayLabel}. ما وقت آخر تفضله؟`,
+        "Haitian Creole": hoursDisplay
+          ? `Biwo nou pa disponib a ${timeLbl} nan ${pending.dayLabel}. Orè nou se ${hoursDisplay}. Ki lòt lè ou prefere?`
+          : `Biwo nou pa disponib a ${timeLbl} nan ${pending.dayLabel}. Ki lòt lè ou prefere?`,
+      };
+      return finish(patient.userId, patient.id, [msgs[language] ?? msgs["English"]!], "asked_new_appt_time_for_date");
+    }
+    clearPendingReschedule(patient.userId, patient.id);
+    const apptLabel = `${pending.dayLabel} at ${timeLabel(startTime)}`;
+
+    const [nh, nm] = startTime.split(":").map(Number);
+    const endTotal  = nh! * 60 + nm! + 60;
+    const endTime   = `${String(Math.floor(endTotal / 60)).padStart(2, "0")}:${String(endTotal % 60).padStart(2, "0")}`;
+
+    const [patientRecord, firstStaff] = await Promise.all([
+      db.patient.findUnique({
+        where:  { id: patient.id },
+        select: { firstName: true, lastName: true },
+      }),
+      db.staff.findFirst({
+        where:   { userId: patient.userId },
+        orderBy: { id: "asc" },
+      }),
+    ]);
+
+    if (firstStaff) {
+      try {
+        await storage.createAppointment({
+          patientId:  patient.id,
+          userId:     patient.userId,
+          staffId:    firstStaff.id,
+          title:      `AI Scheduled - ${(patientRecord?.firstName ?? "") + " " + (patientRecord?.lastName ?? "")}`.trim(),
+          date:       pending.newDate,
+          startTime,
+          endTime,
+          type:       "checkup",
+          status:     "scheduled",
+          movedByAi:  true,
+        } as any);
+        await sendAppointmentConfirmationSms(patient.userId, patient.id, pending.dayLabel, timeLabel(startTime), language);
+      } catch { /* silent — message still sent, staff can create manually */ }
+    }
+
+    const confirmMsgs: Record<string, string> = {
+      English:          `Thank you! Your preferred appointment at ${apptLabel} was scheduled. Our receptionist will confirm it with you shortly.`,
+      Spanish:          `¡Gracias! Su cita preferida el ${apptLabel} fue programada. Nuestra recepcionista lo confirmará con usted en breve.`,
+      Portuguese:       `Obrigado! Sua consulta preferida em ${apptLabel} foi agendada. Nossa recepcionista confirmará com você em breve.`,
+      Mandarin:         `谢谢！您在 ${apptLabel} 的预约已安排。我们的前台将很快与您确认。`,
+      Cantonese:        `多謝！您在 ${apptLabel} 的預約已安排。我們的接待員將很快與您確認。`,
+      Arabic:           `شكراً! تم جدولة موعدك في ${apptLabel}. ستتواصل معك موظفة الاستقبال قريباً لتأكيده.`,
+      "Haitian Creole": `Mèsi! Randevou ou a nan ${apptLabel} pwograme. Resepsyonis nou an pral konfime li ak ou byento.`,
+    };
+    return finish(patient.userId, patient.id, [confirmMsgs[language] ?? confirmMsgs["English"]!], "done");
+  }
+
+  // ── Stage: new_patient_greeted + multi-step new patient stages ──────────
+  const newPatientStages: ConversationStage[] = [
+    "new_patient_greeted", "asked_new_or_existing",
+    "asked_new_patient_insurance", "asked_insurance_type",
+    "asked_masshealth_check_consent", "asked_existing_insurance",
+    "asked_appointment_preference",
+    "asked_self_pay", "asked_other_insurance_after_inactive",
+    "collecting_contact_info",
+  ];
+  if (newPatientStages.includes(stage)) {
+    const { reply: aiReply, nextStage } = await runNewPatientStep(
+      message, stage, language, activeAi.key, chatTemplates.generalFallback, activeAi.provider, activeAi.model
+    );
+    return finish(patient.userId, patient.id, [aiReply], nextStage);
+  }
+
+  // ── Stage: done → closing thank-you reply ────────────────────────────────
+  if (stage === "done") {
+    const isThanks = /\b(thank|thanks|thank you|ty|ok|okay|great|perfect|sounds good|got it|understood|alright|appreciate|wonderful|excellent|awesome|cool|nice|good)\b/i.test(message);
+    if (isThanks) {
+      const apptDatetime = await getAppointmentDatetime(patient.id);
+      const CLOSING: Record<string, string> = {
+        English:          apptDatetime
+          ? `Thank you for choosing our office! We look forward to seeing you on ${apptDatetime}.`
+          : `Thank you for choosing our office! We look forward to seeing you soon.`,
+        Spanish:          apptDatetime
+          ? `¡Gracias por elegirnos! Le esperamos el ${apptDatetime}.`
+          : `¡Gracias por elegirnos! Le esperamos pronto.`,
+        Portuguese:       apptDatetime
+          ? `Obrigado por nos escolher! Aguardamos sua visita em ${apptDatetime}.`
+          : `Obrigado por nos escolher! Aguardamos sua visita em breve.`,
+        Mandarin:         apptDatetime
+          ? `感谢您选择我们！期待在 ${apptDatetime} 见到您。`
+          : `感谢您选择我们！期待很快见到您。`,
+        Cantonese:        apptDatetime
+          ? `感謝您選擇我們！期待在 ${apptDatetime} 見到您。`
+          : `感謝您選擇我們！期待很快見到您。`,
+        Arabic:           apptDatetime
+          ? `شكراً لاختيارك عيادتنا! نتطلع إلى رؤيتك في ${apptDatetime}.`
+          : `شكراً لاختيارك عيادتنا! نتطلع إلى رؤيتك قريباً.`,
+        "Haitian Creole": apptDatetime
+          ? `Mèsi dèske ou chwazi nou! N'ap tann ou ${apptDatetime}.`
+          : `Mèsi dèske ou chwazi nou! N'ap tann ou byento.`,
+      };
+      const fallback = CLOSING[language] ?? CLOSING["English"]!;
+      if (apptDatetime) {
+        try {
+          const llm = getLlm(activeAi.provider, activeAi.key, activeAi.model);
+          const res = await llm.invoke([
+            {
+              role: "system",
+              content: `You are a friendly dental office AI assistant. The patient just said "${message}" after completing a conversation. Reply warmly in ${language}, thanking them for choosing the office and reminding them of their upcoming appointment on ${apptDatetime}. 1-2 sentences, no formatting.`,
+            },
+            { role: "user", content: message },
+          ]);
+          const aiMsg = String(res.content).trim();
+          if (aiMsg) return finish(patient.userId, patient.id, [aiMsg], "done");
+        } catch { /* fall through to fallback */ }
+      }
+      return finish(patient.userId, patient.id, [fallback], "done");
+    }
+  }
+
+  // No matching stage/branch — hold stage steady with no reply.
+  return { segments: [], nextStage: stage };
+}

apps/Backend/src/ai/recall-graph.ts

@@ -0,0 +1,486 @@
+import { StateGraph, END, START, Annotation } from "@langchain/langgraph";
+import { getLlm, type AiProvider } from "./llm-factory";
+import { prisma as db } from "@repo/db/client";
+import { storage } from "../storage";
+import {
+  type ConversationStage,
+  setPendingReschedule, getPendingReschedule, clearPendingReschedule,
+} from "./aiHandoffStore";
+import {
+  parseDateOnlyFromMessage, parseTime, isOfficeDayOpen, isWithinOfficeHours,
+  getOfficeHoursDisplay, timeLabel,
+} from "./reschedule-graph";
+import { sendAppointmentConfirmationSms } from "./confirmationSms";
+
+const GraphState = Annotation.Root({
+  message:          Annotation<string>(),
+  intent:           Annotation<string>(),
+  reply:            Annotation<string>(),
+  language:         Annotation<string>(),
+  generalFallback:  Annotation<string>(),
+});
+
+type GraphStateType = typeof GraphState.State;
+
+// ── Intent classifier — multilingual yes/no keywords (shared shape with reminder-graph) ──
+
+/** True if `text` mentions a concrete day/date/time (e.g. "Tuesday", "3/10", "2pm").
+ *  Shared by classifyNode (a bare "yes" vs. "yes, Tuesday at 1pm" both count as
+ *  intent "yes") and by the caller in patient-conversation-router.ts, which uses
+ *  it to decide whether to attempt an immediate booking parse or just ask for a
+ *  day/time first. */
+export function hasDateOrTimeSignal(text: string): boolean {
+  return (
+    /\b(monday|tuesday|wednesday|thursday|friday|saturday|sunday|today|tomorrow|next week)\b/i.test(text) ||
+    /\b\d{1,2}[\/\-]\d{1,2}\b/.test(text) ||
+    /\b\d{1,2}(:\d{2})?\s*(am|pm|a\.m\.|p\.m\.)\b/i.test(text)
+  );
+}
+
+function classifyNode(state: GraphStateType) {
+  const text = state.message.toLowerCase().trim();
+
+  const yesPatterns = /\b(yes|yeah|yep|yup|sure|ok|okay|sounds good|i'?d like (that|to)|let'?s do it|book it|schedule it|i want (an? )?appointment|i want to (come in|schedule|book)|great|perfect|absolutely|definitely|sí|si|claro|por supuesto|de acuerdo|seguro|sim|com certeza|好的|可以|好|明白|نعم|حسنا|موافق|wi|dakò|oke)\b/;
+  const noPatterns  = /\b(no|nope|not interested|not right now|no thanks|can't|cannot|won't|not now|not available|busy|sorry|unable|no puedo|no gracias|ahora no|não posso|agora não|não|占线|无法|不用了|不需要|لا|لا أستطيع|pa kapab|pa ka)\b/;
+
+  // A specific day/date/time, or an appointment-request phrase, is itself a
+  // strong signal the patient wants to book — real replies rarely say a bare
+  // "yes", they jump straight to "Tuesday at 1pm" or "I want an appointment".
+  const mentionsDateOrTime = hasDateOrTimeSignal(text);
+  const mentionsAppointment = /\b(appointment|schedule|book|come in|check.?up|cleaning)\b/i.test(text);
+
+  if (noPatterns.test(text) && !mentionsDateOrTime) return { intent: "no" };
+  if (yesPatterns.test(text) || mentionsDateOrTime || mentionsAppointment) return { intent: "yes" };
+  return { intent: "other" };
+}
+
+function routeByIntent(state: GraphStateType): string {
+  if (state.intent === "yes") return "wantsBooking";
+  if (state.intent === "no")  return "declines";
+  return "other";
+}
+
+// ── Fallbacks ──────────────────────────────────────────────────────────────
+
+const WANTS_BOOKING_FALLBACKS: Record<string, string> = {
+  English:          "Great! What day and time work best for you?",
+  Spanish:          "¡Genial! ¿Qué día y hora le vienen mejor?",
+  Portuguese:       "Ótimo! Qual dia e horário são melhores para você?",
+  Mandarin:         "太好了！您哪天、几点方便？",
+  Cantonese:        "太好喇！您邊日、幾點方便？",
+  Arabic:           "رائع! ما هو اليوم والوقت الأنسب لك؟",
+  "Haitian Creole": "Bon! Ki jou ak ki lè ki pi bon pou ou?",
+};
+
+const DECLINES_FALLBACKS: Record<string, string> = {
+  English:          "No problem at all! Feel free to reach out whenever you're ready. Have a great day!",
+  Spanish:          "¡No hay problema! No dude en contactarnos cuando esté listo. ¡Que tenga un buen día!",
+  Portuguese:       "Sem problemas! Entre em contato sempre que estiver pronto. Tenha um ótimo dia!",
+  Mandarin:         "没问题！您准备好了随时联系我们。祝您愉快！",
+  Cantonese:        "冇問題！您準備好隨時聯絡我們。祝您愉快！",
+  Arabic:           "لا مشكلة على الإطلاق! لا تتردد في التواصل معنا عندما تكون مستعداً. أتمنى لك يوماً سعيداً!",
+  "Haitian Creole": "Pa gen pwoblèm! Ou ka kontakte nou nenpòt lè ou pare. Pase yon bon jounen!",
+};
+
+const GENERAL_FALLBACKS: Record<string, string> = {
+  English:          "Thank you for your message! Our office staff will be happy to assist you shortly.",
+  Spanish:          "¡Gracias por su mensaje! El personal de nuestra oficina estará encantado de ayudarle en breve.",
+  Portuguese:       "Obrigado pela sua mensagem! Nossa equipe terá prazer em ajudá-lo em breve.",
+  Mandarin:         "感谢您的留言！我们的办公室工作人员将很快为您提供帮助。",
+  Cantonese:        "感謝您的留言！我們的辦公室工作人員將很快為您提供幫助。",
+  Arabic:           "شكراً على رسالتك! سيسعد فريق مكتبنا بمساعدتك قريباً.",
+  "Haitian Creole": "Mèsi pou mesaj ou! Ekip biwo nou an pral kontan ede ou byento.",
+};
+
+// ── LangGraph nodes ───────────────────────────────────────────────────────────
+
+async function wantsBookingNode(state: GraphStateType, config: any) {
+  const apiKey: string | undefined = config?.configurable?.apiKey;
+  const lang = state.language || "English";
+  const fallback = WANTS_BOOKING_FALLBACKS[lang] ?? WANTS_BOOKING_FALLBACKS["English"]!;
+
+  if (!apiKey) return { reply: fallback };
+
+  try {
+    const provider: AiProvider = config?.configurable?.provider ?? "google";
+    const model: string | undefined = config?.configurable?.model;
+    const llm = getLlm(provider, apiKey, model);
+    const response = await llm.invoke([
+      {
+        role: "system",
+        content:
+          `You are a friendly dental office assistant. The patient agreed to come in for a routine exam and cleaning. Write a short, warm reply (1-2 sentences max) and ask what day AND time work best for them. Do NOT introduce yourself or say your name — the introduction has already been sent in a separate message. You MUST reply in ${lang}. No formatting, no extra text.`,
+      },
+      { role: "user", content: `Patient replied: "${state.message}"` },
+    ]);
+    return { reply: String(response.content) || fallback };
+  } catch {
+    return { reply: fallback };
+  }
+}
+
+async function declinesNode(state: GraphStateType, config: any) {
+  const apiKey: string | undefined = config?.configurable?.apiKey;
+  const lang = state.language || "English";
+  const fallback = DECLINES_FALLBACKS[lang] ?? DECLINES_FALLBACKS["English"]!;
+
+  if (!apiKey) return { reply: fallback };
+
+  try {
+    const provider: AiProvider = config?.configurable?.provider ?? "google";
+    const model: string | undefined = config?.configurable?.model;
+    const llm = getLlm(provider, apiKey, model);
+    const response = await llm.invoke([
+      {
+        role: "system",
+        content:
+          `You are a friendly dental office assistant. The patient does not want to schedule a checkup right now. Write a short, polite reply (1-2 sentences max) letting them know that's no problem and they can reach out whenever they're ready. Do NOT introduce yourself or say your name. You MUST reply in ${lang}. No formatting, no extra text.`,
+      },
+      { role: "user", content: `Patient replied: "${state.message}"` },
+    ]);
+    return { reply: String(response.content) || fallback };
+  } catch {
+    return { reply: fallback };
+  }
+}
+
+async function otherNode(state: GraphStateType, config: any) {
+  const apiKey: string | undefined = config?.configurable?.apiKey;
+  const lang = state.language || "English";
+  const fallback = state.generalFallback || (GENERAL_FALLBACKS[lang] ?? GENERAL_FALLBACKS["English"]!);
+
+  if (!apiKey) return { reply: fallback };
+  try {
+    const provider: AiProvider = config?.configurable?.provider ?? "google";
+    const model: string | undefined = config?.configurable?.model;
+    const llm = getLlm(provider, apiKey, model);
+    const response = await llm.invoke([
+      {
+        role: "system",
+        content: `You are a friendly dental office AI assistant. Respond helpfully to the patient's message in ${lang}. Keep it to 1-2 sentences, no formatting. For non-dental questions, let them know our office staff can assist.`,
+      },
+      { role: "user", content: `Patient said: "${state.message}"` },
+    ]);
+    return { reply: String(response.content) || fallback };
+  } catch {
+    return { reply: fallback };
+  }
+}
+
+// ── Graph ─────────────────────────────────────────────────────────────────────
+
+const graph = new StateGraph(GraphState)
+  .addNode("classify",     classifyNode)
+  .addNode("wantsBooking", wantsBookingNode)
+  .addNode("declines",     declinesNode)
+  .addNode("other",        otherNode)
+  .addEdge(START, "classify")
+  .addConditionalEdges("classify", routeByIntent, {
+    wantsBooking: "wantsBooking",
+    declines:     "declines",
+    other:        "other",
+  })
+  .addEdge("wantsBooking", END)
+  .addEdge("declines",     END)
+  .addEdge("other",        END)
+  .compile();
+
+export async function runRecallGraph(
+  patientMessage:     string,
+  apiKey:              string,
+  language            = "English",
+  generalFallback     = "",
+  provider: AiProvider = "google",
+  model?: string
+): Promise<{ reply: string | null; intent: string | null }> {
+  const result = await graph.invoke(
+    { message: patientMessage, intent: "", reply: "", language, generalFallback },
+    { configurable: { apiKey, provider, model } }
+  );
+  return {
+    reply:  result.reply  || null,
+    intent: result.intent || null,
+  };
+}
+
+// ── Recall booking — actually reserves a slot, unlike the reschedule flow  ──
+// (which only MOVES an existing appointment). A recall patient has none, so
+// this creates a new one directly on "Column A" (the office's first staff
+// column, matching the convention already used in internal-chat-workflow.ts),
+// in fixed 30-minute slots.
+
+const RECALL_SLOT_MINUTES = 30;
+
+function toMinutes(t: string): number {
+  const [h, m] = t.split(":").map(Number);
+  return (h ?? 0) * 60 + (m ?? 0);
+}
+function fromMinutes(m: number): string {
+  return `${String(Math.floor(m / 60)).padStart(2, "0")}:${String(m % 60).padStart(2, "0")}`;
+}
+
+/** "Column A" = the office's first staff record by id, per the same convention
+ *  used for AI-booked appointments elsewhere (see internal-chat-workflow.ts). */
+async function getColumnAStaffId(userId: number): Promise<number | null> {
+  const staff = await db.staff.findFirst({ where: { userId }, orderBy: { id: "asc" } });
+  return staff?.id ?? null;
+}
+
+/**
+ * Finds a free RECALL_SLOT_MINUTES slot for `staffId` on `date`. Prefers
+ * `requestedStartTime` if it's free; otherwise falls back to the earliest
+ * open slot that day. Returns null if the whole day is fully booked.
+ */
+async function findRecallSlot(
+  userId: number, staffId: number, date: Date, requestedStartTime?: string | null,
+): Promise<{ time: string; matchedRequest: boolean } | null> {
+  const officeHours = await storage.getOfficeHours(userId);
+  const data = (officeHours as any)?.data;
+  const dayNames = ["sunday","monday","tuesday","wednesday","thursday","friday","saturday"];
+  const dayName = dayNames[date.getUTCDay()]!;
+
+  // Union of doctors' + hygienists' windows that day — matches the "open if
+  // within either group's hours" tolerance isWithinOfficeHours() already uses.
+  const windows: [number, number][] = [];
+  for (const group of [data?.doctors, data?.hygienists]) {
+    const slot = group?.[dayName];
+    if (slot?.enabled) {
+      windows.push([toMinutes(slot.amStart), toMinutes(slot.amEnd)]);
+      windows.push([toMinutes(slot.pmStart), toMinutes(slot.pmEnd)]);
+    }
+  }
+  if (windows.length === 0) {
+    windows.push([toMinutes("09:00"), toMinutes("12:00")], [toMinutes("13:00"), toMinutes("17:00")]);
+  }
+
+  const allSlots = new Set<number>();
+  for (const [start, end] of windows) {
+    for (let t = start; t + RECALL_SLOT_MINUTES <= end; t += RECALL_SLOT_MINUTES) allSlots.add(t);
+  }
+
+  const dateStr = date.toISOString().split("T")[0]!;
+  const existing = await storage.getAppointmentsByDateForUser(dateStr, userId);
+  const booked = existing
+    .filter((a: any) => a.staffId === staffId && a.status !== "cancelled")
+    .map((a: any) => ({ start: toMinutes(a.startTime), end: toMinutes(a.endTime) }));
+
+  const isFree = (slotStart: number) => {
+    const slotEnd = slotStart + RECALL_SLOT_MINUTES;
+    return !booked.some((b) => slotStart < b.end && slotEnd > b.start);
+  };
+
+  if (requestedStartTime) {
+    const reqStart = toMinutes(requestedStartTime);
+    if (allSlots.has(reqStart) && isFree(reqStart)) return { time: requestedStartTime, matchedRequest: true };
+  }
+
+  const sorted = Array.from(allSlots).sort((a, b) => a - b);
+  const fallback = sorted.find(isFree);
+  return fallback === undefined ? null : { time: fromMinutes(fallback), matchedRequest: false };
+}
+
+const DAY_FULL_FALLBACKS: Record<string, (dateLabel: string) => string> = {
+  English:          (d) => `I'm sorry, ${d} is fully booked. Could you please choose another day?`,
+  Spanish:          (d) => `Lo sentimos, el ${d} ya está completo. ¿Podría elegir otro día?`,
+  Portuguese:       (d) => `Sinto muito, ${d} está totalmente reservado. Poderia escolher outro dia?`,
+  Mandarin:         (d) => `很抱歉，${d} 的预约已满。您能选择其他日期吗？`,
+  Cantonese:        (d) => `好抱歉，${d} 已經約滿。您可以選擇其他日子嗎？`,
+  Arabic:           (d) => `عذراً، ${d} محجوز بالكامل. هل يمكنك اختيار يوم آخر؟`,
+  "Haitian Creole": (d) => `Padon, ${d} konplè. Èske ou ka chwazi yon lòt jou?`,
+};
+
+const NO_STAFF_FALLBACK: Record<string, string> = {
+  English:          "Thanks! Our office staff will reach out shortly to confirm a time that works.",
+  Spanish:          "¡Gracias! Nuestro personal se pondrá en contacto en breve para confirmar un horario.",
+  Portuguese:       "Obrigado! Nossa equipe entrará em contato em breve para confirmar um horário.",
+  Mandarin:         "谢谢！我们的工作人员将很快与您联系以确认时间。",
+  Cantonese:        "多謝！我們的職員好快會聯絡您確認時間。",
+  Arabic:           "شكراً! سيتواصل معك فريقنا قريباً لتأكيد الموعد.",
+  "Haitian Creole": "Mèsi! Ekip biwo nou an pral kontakte ou byento pou konfime yon lè.",
+};
+
+const BOOKED_EXACT_FALLBACKS: Record<string, (dateLabel: string, time: string) => string> = {
+  English:          (d, t) => `You're all set for ${d} at ${t}! We look forward to seeing you.`,
+  Spanish:          (d, t) => `¡Todo listo para el ${d} a las ${t}! Le esperamos.`,
+  Portuguese:       (d, t) => `Tudo pronto para ${d} às ${t}! Aguardamos sua visita.`,
+  Mandarin:         (d, t) => `已为您安排在 ${d} ${t}！期待您的光临。`,
+  Cantonese:        (d, t) => `已幫您安排喺 ${d} ${t}！期待見到您。`,
+  Arabic:           (d, t) => `تم الحجز في ${d} الساعة ${t}! نتطلع لرؤيتك.`,
+  "Haitian Creole": (d, t) => `Ou pare pou ${d} a ${t}! N'ap tann ou.`,
+};
+
+const BOOKED_ALT_FALLBACKS: Record<string, (dateLabel: string, time: string) => string> = {
+  English:          (d, t) => `That exact time was just taken, so I booked you for ${t} on ${d} instead. We look forward to seeing you!`,
+  Spanish:          (d, t) => `Esa hora ya no estaba disponible, así que le reservé a las ${t} el ${d}. ¡Le esperamos!`,
+  Portuguese:       (d, t) => `Esse horário exato já foi reservado, então marquei ${t} em ${d}. Aguardamos sua visita!`,
+  Mandarin:         (d, t) => `那个时间刚被预订了，我已为您安排在 ${d} ${t}。期待您的光临！`,
+  Cantonese:        (d, t) => `嗰個時間啱啱被人訂咗，我已經幫您安排喺 ${d} ${t}。期待見到您！`,
+  Arabic:           (d, t) => `تم حجز ذلك الوقت للتو، لذا حجزت لك موعداً في ${d} الساعة ${t}. نتطلع لرؤيتك!`,
+  "Haitian Creole": (d, t) => `Lè sa a fèk pran, kidonk mwen bwouke ou pou ${t} nan ${d}. N'ap tann ou!`,
+};
+
+const ASK_TIME_FALLBACKS: Record<string, (dateLabel: string) => string> = {
+  English:          (d) => `Great, what time on ${d} works for you?`,
+  Spanish:          (d) => `Genial, ¿qué hora le viene bien el ${d}?`,
+  Portuguese:       (d) => `Ótimo, que horário funciona para você em ${d}?`,
+  Mandarin:         (d) => `太好了，您 ${d} 哪个时间方便？`,
+  Cantonese:        (d) => `太好喇，您 ${d} 邊個時間方便？`,
+  Arabic:           (d) => `رائع، ما الوقت المناسب لك في ${d}؟`,
+  "Haitian Creole": (d) => `Bon, ki lè nan ${d} ki bon pou ou?`,
+};
+
+// Same follow-up question as ASK_TIME_FALLBACKS, without the leading "Great,"
+// greeting — used when it directly follows a rejection sentence, where the
+// greeting would read as redundant filler.
+const ASK_TIME_PLAIN_FALLBACKS: Record<string, (dateLabel: string) => string> = {
+  English:          (d) => `What time on ${d} works for you?`,
+  Spanish:          (d) => `¿Qué hora le viene bien el ${d}?`,
+  Portuguese:       (d) => `Que horário funciona para você em ${d}?`,
+  Mandarin:         (d) => `您 ${d} 哪个时间方便？`,
+  Cantonese:        (d) => `您 ${d} 邊個時間方便？`,
+  Arabic:           (d) => `ما الوقت المناسب لك في ${d}؟`,
+  "Haitian Creole": (d) => `Ki lè nan ${d} ki bon pou ou?`,
+};
+
+const OFFICE_HOURS_ARE_FALLBACKS: Record<string, string> = {
+  English:          "Our office hours are",
+  Spanish:          "Nuestro horario de atención es",
+  Portuguese:       "Nosso horário de atendimento é",
+  Mandarin:         "我们的营业时间是",
+  Cantonese:        "我們嘅營業時間係",
+  Arabic:           "ساعات عملنا هي",
+  "Haitian Creole": "Orè biwo nou se",
+};
+
+const CLOSED_DAY_FALLBACKS: Record<string, (day: string) => string> = {
+  English:          (day) => `We're closed on ${day}s. What other day works for you?`,
+  Spanish:          (day) => `Estamos cerrados los ${day}. ¿Qué otro día le viene bien?`,
+  Portuguese:       (day) => `Estamos fechados aos ${day}. Que outro dia funciona para você?`,
+  Mandarin:         (day) => `我们${day}休息。您方便其他哪天？`,
+  Cantonese:        (day) => `我們${day}休息。您方便其他邊日？`,
+  Arabic:           (day) => `نحن مغلقون أيام ${day}. ما يوم آخر يناسبك؟`,
+  "Haitian Creole": (day) => `Nou fèmen jou ${day}. Ki lòt jou ki bon pou ou?`,
+};
+
+const NO_DATE_FALLBACKS: Record<string, string> = {
+  English:          "Sorry, I didn't catch a day — what day would you like to come in?",
+  Spanish:          "Disculpe, no entendí el día — ¿qué día le gustaría venir?",
+  Portuguese:       "Desculpe, não entendi o dia — que dia você gostaria de vir?",
+  Mandarin:         "抱歉，我没听清日期——您想哪天过来？",
+  Cantonese:        "抱歉，我冇聽清楚日期——您想邊日嚟？",
+  Arabic:           "عذراً، لم أفهم اليوم — ما اليوم الذي تود الحضور فيه؟",
+  "Haitian Creole": "Padon, mwen pa konprann jou a — ki jou ou ta renmen vini?",
+};
+
+/** Books the recall appointment (or reports the day is full) and returns the reply + next stage. */
+async function bookRecallSlot(
+  patientId: number, userId: number, date: Date, dateLabel: string, requestedStartTime: string | null, lang: string,
+): Promise<{ reply: string; nextStage: ConversationStage }> {
+  const staffId = await getColumnAStaffId(userId);
+  if (staffId === null) {
+    return { reply: NO_STAFF_FALLBACK[lang] ?? NO_STAFF_FALLBACK["English"]!, nextStage: "done" };
+  }
+
+  const slot = await findRecallSlot(userId, staffId, date, requestedStartTime);
+  if (!slot) {
+    const build = DAY_FULL_FALLBACKS[lang] ?? DAY_FULL_FALLBACKS["English"]!;
+    return { reply: build(dateLabel), nextStage: "recall_asked_datetime" };
+  }
+
+  const endTime = fromMinutes(toMinutes(slot.time) + RECALL_SLOT_MINUTES);
+  await storage.createAppointment({
+    patientId, userId, staffId,
+    title:     "Routine Exam & Cleaning",
+    date, startTime: slot.time, endTime,
+    type:      "recall",
+    status:    "scheduled",
+    movedByAi: true,
+  } as any);
+
+  const timeLbl = timeLabel(slot.time);
+  const build = slot.matchedRequest
+    ? (BOOKED_EXACT_FALLBACKS[lang] ?? BOOKED_EXACT_FALLBACKS["English"]!)
+    : (BOOKED_ALT_FALLBACKS[lang]   ?? BOOKED_ALT_FALLBACKS["English"]!);
+  await sendAppointmentConfirmationSms(userId, patientId, dateLabel, timeLbl, lang);
+  return { reply: build(dateLabel, timeLbl), nextStage: "done" };
+}
+
+/**
+ * Drives the recall_asked_datetime / recall_asked_time_for_date stages:
+ * parses a date (and optionally a time) out of the patient's reply, checks
+ * office hours, then books via bookRecallSlot() once both pieces are known.
+ */
+export async function runRecallBookingStep(
+  message:   string,
+  stage:     ConversationStage,
+  language:  string,
+  patientId: number,
+  userId:    number,
+  apiKey:    string,
+  provider: AiProvider = "google",
+  model?: string
+): Promise<{ reply: string; nextStage: ConversationStage }> {
+  const lang = language || "English";
+
+  // ── Waiting on a time only (date was already captured last turn) ─────────
+  if (stage === "recall_asked_time_for_date") {
+    const pending = getPendingReschedule(userId, patientId);
+    if (!pending) {
+      return { reply: NO_DATE_FALLBACKS[lang] ?? NO_DATE_FALLBACKS["English"]!, nextStage: "recall_asked_datetime" };
+    }
+    const time = await parseTime(message, apiKey, provider, model);
+    if (!time) {
+      const build = ASK_TIME_FALLBACKS[lang] ?? ASK_TIME_FALLBACKS["English"]!;
+      return { reply: build(pending.dayLabel), nextStage: "recall_asked_time_for_date" };
+    }
+    return await resolveDateTime(patientId, userId, pending.newDate, pending.dayLabel, time, lang);
+  }
+
+  // ── recall_initial (yes, with a date already in the same message) or
+  // recall_asked_datetime — parse a date out of the message ────────────────
+  const parsedDate = await parseDateOnlyFromMessage(message, apiKey, provider, model);
+  if (!parsedDate) {
+    return { reply: NO_DATE_FALLBACKS[lang] ?? NO_DATE_FALLBACKS["English"]!, nextStage: "recall_asked_datetime" };
+  }
+
+  const dayCheck = await isOfficeDayOpen(parsedDate.date, userId);
+  if (!dayCheck.open) {
+    const build = CLOSED_DAY_FALLBACKS[lang] ?? CLOSED_DAY_FALLBACKS["English"]!;
+    return { reply: build(dayCheck.displayDay), nextStage: "recall_asked_datetime" };
+  }
+
+  const time = await parseTime(message, apiKey, provider, model);
+  if (!time) {
+    setPendingReschedule(userId, patientId, { newDate: parsedDate.date, dayLabel: parsedDate.dateLabel });
+    const build = ASK_TIME_FALLBACKS[lang] ?? ASK_TIME_FALLBACKS["English"]!;
+    return { reply: build(parsedDate.dateLabel), nextStage: "recall_asked_time_for_date" };
+  }
+
+  return await resolveDateTime(patientId, userId, parsedDate.date, parsedDate.dateLabel, time, lang);
+}
+
+async function resolveDateTime(
+  patientId: number, userId: number, date: Date, dateLabel: string, time: string, lang: string,
+): Promise<{ reply: string; nextStage: ConversationStage }> {
+  const withinHours = await isWithinOfficeHours(date, time, userId);
+  if (!withinHours) {
+    const hoursDisplay = await getOfficeHoursDisplay(date, userId);
+    setPendingReschedule(userId, patientId, { newDate: date, dayLabel: dateLabel });
+    const base: Record<string, string> = {
+      English:          `We're not available at that time on ${dateLabel}.`,
+      Spanish:          `No estamos disponibles a esa hora el ${dateLabel}.`,
+      Portuguese:       `Não estamos disponíveis nesse horário em ${dateLabel}.`,
+      Mandarin:         `我们在 ${dateLabel} 的那个时间不营业。`,
+      Cantonese:        `我們喺 ${dateLabel} 嗰個時間唔開放。`,
+      Arabic:           `نحن غير متاحين في ذلك الوقت يوم ${dateLabel}.`,
+      "Haitian Creole": `Nou pa disponib nan lè sa a nan ${dateLabel}.`,
+    };
+    const askTime = (ASK_TIME_PLAIN_FALLBACKS[lang] ?? ASK_TIME_PLAIN_FALLBACKS["English"]!)(dateLabel);
+    const officeHoursAre = OFFICE_HOURS_ARE_FALLBACKS[lang] ?? OFFICE_HOURS_ARE_FALLBACKS["English"]!;
+    const hours = hoursDisplay ? ` ${officeHoursAre} ${hoursDisplay}.` : "";
+    return { reply: `${base[lang] ?? base["English"]}${hours} ${askTime}`, nextStage: "recall_asked_time_for_date" };
+  }
+
+  clearPendingReschedule(userId, patientId);
+  return await bookRecallSlot(patientId, userId, date, dateLabel, time, lang);
+}

apps/Backend/src/ai/reschedule-graph.ts

@@ -7,6 +7,7 @@ import {
   getPendingReschedule,
   clearPendingReschedule,
 } from "./aiHandoffStore";
+import { sendAppointmentConfirmationSms } from "./confirmationSms";
 
 // ── Date helpers ──────────────────────────────────────────────────────────────
 
@@ -392,18 +393,35 @@ async function isSlotAvailable(
 // ── Time parsing (legacy) ─────────────────────────────────────────────────────
 
 export async function parseTime(message: string, apiKey: string, provider: AiProvider = "google", model?: string): Promise<string | null> {
-  const t = message.toLowerCase();
+  // Twilio speech-to-text usually renders "pm"/"am" with periods ("p.m."),
+  // and often drops the colon in a spoken time too ("1:00pm" -> "100 pm",
+  // "12:30pm" -> "1230 pm") — normalize both before matching.
+  const t = message.toLowerCase()
+    .replace(/\ba\.m\.?/g, "am")
+    .replace(/\bp\.m\.?/g, "pm");
   if (/\bmorning\b|mañana|manhã|上午|صباح|maten/i.test(t))   return "09:00";
   if (/\bafternoon\b|tarde|après-midi|下午|مساء|aprèmidi/i.test(t)) return "13:00";
-  const ampm  = t.match(/\b(\d{1,2})(?::(\d{2}))?\s*(am|pm)\b/);
+  const ampm  = t.match(/\b(\d{1,2}):([0-5]\d)\s*(am|pm)\b/);
+  const glued = !ampm ? t.match(/\b(\d{1,4})\s*(am|pm)\b/) : null;
   const clock = t.match(/\b([01]?\d|2[0-3]):([0-5]\d)\b/);
   if (ampm) {
     let h = parseInt(ampm[1]!);
-    const m = ampm[2] ? parseInt(ampm[2]) : 0;
+    const m = parseInt(ampm[2]!);
     if (ampm[3] === "pm" && h < 12) h += 12;
     if (ampm[3] === "am" && h === 12) h = 0;
     return `${String(h).padStart(2,"0")}:${String(m).padStart(2,"0")}`;
   }
+  if (glued) {
+    const digits = glued[1]!;
+    let h: number, m: number;
+    if (digits.length <= 2) { h = parseInt(digits); m = 0; }
+    else                    { h = parseInt(digits.slice(0, -2)); m = parseInt(digits.slice(-2)); }
+    if (h >= 1 && h <= 12 && m <= 59) {
+      if (glued[2] === "pm" && h < 12) h += 12;
+      if (glued[2] === "am" && h === 12) h = 0;
+      return `${String(h).padStart(2,"0")}:${String(m).padStart(2,"0")}`;
+    }
+  }
   if (clock) return clock[0]!;
   try {
     const llm = getLlm(provider, apiKey, model);
@@ -820,6 +838,8 @@ export async function runRescheduleStep(
       fallback,
       apiKey, provider, model
     );
+    const datePart = displayLabel.split(" at ")[0] ?? displayLabel;
+    await sendAppointmentConfirmationSms(userId, patientId, datePart, timeLabel(startTime), lang);
     return { reply, nextStage: "done" };
   }
 
@@ -1109,6 +1129,7 @@ export async function runRescheduleStep(
       `You are a friendly dental office assistant. The patient's appointment has been rescheduled to ${apptLabel}. Confirm in ${lang}: say the appointment is moved to ${apptLabel} and that our dental receptionist will confirm it with them tomorrow. 2 sentences, no formatting.`,
       `Appointment moved to ${apptLabel}.`, fallback, apiKey, provider, model
     );
+    await sendAppointmentConfirmationSms(userId, patientId, pending.dayLabel, timeLabel(startTime), lang);
     return { reply, nextStage: "done" };
   }
 

apps/Backend/src/ai/voice-assistant.ts

@@ -0,0 +1,6 @@
+const CLOSING_PATTERNS =
+  /\b(bye|goodbye|good bye|that'?s all|nothing else|no thanks|no thank you|i'?m good|that'?s it|hang up)\b/i;
+
+export function soundsLikeGoodbye(text: string): boolean {
+  return CLOSING_PATTERNS.test(text.trim());
+}

apps/Backend/src/queue/processors/ccaPreAuthProcessor.ts

@@ -102,7 +102,7 @@ export async function runCCAPreAuthProcessor(
   // Save authNumber into the claim record (preauth no column)
   if (claimId && authNumber) {
     try {
-      await storage.updateClaim(claimId, { claimNumber: authNumber, status: "APPROVED" } as any);
+      await storage.updateClaim(claimId, { claimNumber: authNumber, status: "PREAUTH" } as any);
       log("cca-preauth-processor", "authNumber saved to claim", { claimId, authNumber });
     } catch (e: any) {
       log("cca-preauth-processor", "failed to save authNumber to claim", { error: e?.message });
@@ -117,13 +117,15 @@ export async function runCCAPreAuthProcessor(
       const pdfBuffer = Buffer.from(pdfBase64, "base64");
       const patient = await storage.getPatient(patientId);
       const patientName = patient ? `${patient.firstName ?? ""} ${patient.lastName ?? ""}`.trim() : "";
+      const mimeType = pdfFilename.toLowerCase().endsWith(".png") ? "image/png" : "application/pdf";
       const cloudFile = await storage.savePdfToCloudStorage(
         userId,
         patientId,
         patientName || `Patient ${patientId}`,
         "PreAuth",
         pdfFilename,
-        pdfBuffer
+        pdfBuffer,
+        mimeType
       );
       pdfFileId = `cloud:${cloudFile.id}`;
       log("cca-preauth-processor", "PDF saved", { pdfFilename, pdfFileId, patientId });

apps/Backend/src/queue/processors/cmspEligibilityHistoryRemainingProcessor.ts

@@ -34,6 +34,8 @@ export interface CmspEligibilityHistoryRemainingProcessorResult {
   historyPdfFilename?: string | null;
   accumulatorPdfFileId?: number | string | null;
   accumulatorPdfFilename?: string | null;
+  remainingBenefit?: string | null;
+  thirdPartyInsurance?: string | null;
 }
 
 export async function runCmspEligibilityHistoryRemainingProcessor(
@@ -105,8 +107,21 @@ export async function runCmspEligibilityHistoryRemainingProcessor(
 
     const updates: any = { status: newStatus };
     if (seleniumInsurance) updates.insuranceProvider = seleniumInsurance;
+
+    const remainingBenefit = seleniumResult.remaining_amount?.trim() || null;
+    if (remainingBenefit) updates.remainingBenefit = remainingBenefit;
+
+    // third_party_insurance is present (even as null) whenever the Third Party
+    // Liability table was found — null means the member has no 2nd insurance,
+    // so we still write it to clear any stale value from a prior check.
+    if (Object.prototype.hasOwnProperty.call(seleniumResult, "third_party_insurance")) {
+      updates.thirdPartyInsurance = seleniumResult.third_party_insurance?.trim() || null;
+    }
+
     await storage.updatePatient(patient.id, updates);
     outputResult.patientUpdateStatus = `Patient status updated to ${newStatus}`;
+    outputResult.remainingBenefit = remainingBenefit;
+    outputResult.thirdPartyInsurance = updates.thirdPartyInsurance ?? null;
 
     // Helper: save a single PDF to the patient's Cloud Storage Eligibility folder
     const patientName = `${patient!.firstName ?? ""} ${patient!.lastName ?? ""}`.trim() || `Patient ${patient!.id}`;

apps/Backend/src/queue/processors/ddmaEligibilityProcessor.ts

@@ -138,8 +138,9 @@ async function processDdmaResult(
 
     // 4) Determine and update eligibility status + insurance provider name
     const eligStatus = (seleniumResult?.eligibility ?? "").toLowerCase();
-    const newStatus =
+    let newStatus = "UNKNOWN";
-      eligStatus === "active" || eligStatus === "y" ? "ACTIVE" : "INACTIVE";
+    if (eligStatus === "active" || eligStatus === "y") newStatus = "ACTIVE";
+    else if (eligStatus === "inactive" || eligStatus === "n" || eligStatus === "termed") newStatus = "INACTIVE";
     await storage.updatePatient(patient.id, {
       status: newStatus,
       insuranceProvider: "Delta Dental MA",

apps/Backend/src/queue/processors/eligibilityProcessor.ts

@@ -30,6 +30,7 @@ export interface EligibilityProcessorResult {
   patientUpdateStatus?: string;
   pdfUploadStatus?: string;
   pdfFileId?: number | string | null;
+  patientId?: number | null;
 }
 
 export async function runEligibilityProcessor(
@@ -109,6 +110,8 @@ export async function runEligibilityProcessor(
     throw new Error(`Failed to create/update patient: ${e.message}`);
   }
 
+  outputResult.patientId = patient?.id ?? null;
+
   // 5) Update patient status
   if (patient && patient.id !== undefined) {
     let newStatus = "UNKNOWN";
@@ -121,13 +124,24 @@ export async function runEligibilityProcessor(
     await storage.updatePatient(patient.id, updates);
     outputResult.patientUpdateStatus = `Patient status updated to ${newStatus}`;
 
+    // Rename the Copy Agent page's temp folder ("PID-<id>") to the real name now that we know
+    // it — only touches folders still using that placeholder pattern, never a normal patient's.
+    const patientName = `${patient.firstName ?? ""} ${patient.lastName ?? ""}`.trim() || `Patient ${patient.id}`;
+    try {
+      const existingFolder = await storage.getPatientFolder(patient.id);
+      if (existingFolder && /^PID-\d+$/.test(existingFolder.name) && patientName) {
+        await storage.updateFolder((existingFolder as any).id, { name: patientName });
+      }
+    } catch (e) {
+      console.error("[eligibilityProcessor] temp folder rename failed:", e);
+    }
+
     // 6) Save PDF
     let createdPdfFileId: number | string | null = null;
 
     if (seleniumResult.pdf_path?.endsWith(".pdf")) {
       try {
         const pdfBuffer = await fs.readFile(seleniumResult.pdf_path);
-        const patientName = `${patient.firstName ?? ""} ${patient.lastName ?? ""}`.trim() || `Patient ${patient.id}`;
 
         const cloudFile = await storage.savePdfToCloudStorage(
           userId,

apps/Backend/src/routes/ai-settings.ts

@@ -2,10 +2,15 @@ import express, { Request, Response } from "express";
 import fs from "fs";
 import os from "os";
 import path from "path";
+import multer from "multer";
 import { storage } from "../storage";
 import { classifyInternalChat } from "../ai/internal-chat-graph";
 import { runInternalChatWorkflow, createAppointmentToday } from "../ai/internal-chat-workflow";
-import { resolveAiProvider } from "../ai/llm-factory";
+import { resolveAiProvider, getLlm } from "../ai/llm-factory";
+import { backupScreenshots } from "../utils/screenshotBackup";
+
+const eligibilityImageUpload = multer({ storage: multer.memoryStorage() });
+const ELIGIBILITY_IMAGE_MIMES = new Set(["image/png", "image/jpeg", "image/jpg"]);
 
 const CHAT_HISTORY_DIR = path.join(__dirname, "..", "..", "chat-history");
 
@@ -218,6 +223,32 @@ router.put("/chat-templates", async (req: Request, res: Response): Promise<any>
   }
 });
 
+// GET /api/ai/call-templates
+router.get("/call-templates", async (req: Request, res: Response): Promise<any> => {
+  try {
+    const userId = req.user?.id;
+    if (!userId) return res.status(401).json({ message: "Unauthorized" });
+    const templates = await storage.getAiCallTemplates(userId);
+    return res.status(200).json(templates);
+  } catch (err) {
+    return res.status(500).json({ error: "Failed to fetch AI call templates", details: String(err) });
+  }
+});
+
+// PUT /api/ai/call-templates
+router.put("/call-templates", async (req: Request, res: Response): Promise<any> => {
+  try {
+    const userId = req.user?.id;
+    if (!userId) return res.status(401).json({ message: "Unauthorized" });
+    const { greeting, reminderGreeting, newPatientGreeting, generalFallback, recallGreeting } = req.body;
+    await storage.saveAiCallTemplates(userId, { greeting, reminderGreeting, newPatientGreeting, generalFallback, recallGreeting });
+    const updated = await storage.getAiCallTemplates(userId);
+    return res.status(200).json(updated);
+  } catch (err) {
+    return res.status(500).json({ error: "Failed to save AI call templates", details: String(err) });
+  }
+});
+
 // GET /api/ai/internal-chat-settings
 router.get("/internal-chat-settings", async (req: Request, res: Response): Promise<any> => {
   try {
@@ -336,6 +367,88 @@ router.post("/internal-chat", async (req: Request, res: Response): Promise<any>
   }
 });
 
+// POST /api/ai/detect-eligibility-info
+// Sends screenshot(s) to the configured vision-capable AI to extract a Member ID and DOB,
+// used by the Copy Agent page's "AI Detect & Check Eligibility" action.
+router.post(
+  "/detect-eligibility-info",
+  eligibilityImageUpload.array("files", 10),
+  async (req: Request, res: Response): Promise<any> => {
+    try {
+      const userId = req.user?.id;
+      if (!userId) return res.status(401).json({ message: "Unauthorized" });
+
+      const files = req.files as Express.Multer.File[] | undefined;
+      if (!files?.length) return res.status(400).json({ error: "No files uploaded" });
+
+      const badFile = files.find((f) => !ELIGIBILITY_IMAGE_MIMES.has(f.mimetype.toLowerCase()));
+      if (badFile) {
+        return res.status(400).json({ error: `Unsupported file type: ${badFile.mimetype}` });
+      }
+
+      backupScreenshots(files);
+
+      const aiSettings = await storage.getAiSettings(userId);
+      const activeAi = resolveAiProvider(aiSettings ?? {});
+      if (!activeAi) {
+        return res.status(200).json({ error: true, message: "AI is not configured. Please add an API key in AI Settings." });
+      }
+      if (activeAi.provider !== "claude") {
+        return res.status(200).json({ error: true, message: "Screenshot detection requires Claude to be the active AI provider." });
+      }
+
+      const llm = getLlm(activeAi.provider, activeAi.key, activeAi.model);
+
+      const content: Array<Record<string, unknown>> = [
+        {
+          type: "text",
+          text:
+            "Extract the Member ID and Date of Birth from this dental/insurance eligibility screenshot. " +
+            "Also read any visible insurance payer/plan name text (e.g. \"Sun Life\", \"DentaQuest\", \"MassHealth\") exactly as shown. " +
+            'Respond with strict JSON only, no prose, no markdown fences: {"memberId": string|null, "dob": "YYYY-MM-DD"|null, "insuranceProvider": string|null}',
+        },
+        ...files.map((f) => ({
+          type: "image_url",
+          image_url: { url: `data:${f.mimetype};base64,${f.buffer.toString("base64")}` },
+        })),
+      ];
+
+      const response = await llm.invoke([{ role: "user", content }] as any);
+
+      let memberId: string | null = null;
+      let dob: string | null = null;
+      let insuranceProvider: string | null = null;
+      try {
+        const raw = String(response.content).trim();
+        const jsonStr = raw.replace(/^```json\s*/i, "").replace(/```\s*$/, "").trim();
+        const parsed = JSON.parse(jsonStr) as { memberId?: string | null; dob?: string | null; insuranceProvider?: string | null };
+        // Sanitize once here so this is the single source of truth for the memberId
+        // used downstream (temp-patient creation, chatbot prefill, real eligibility check) —
+        // any mismatch in formatting would cause createOrUpdatePatientByInsuranceId to create
+        // a second patient instead of matching the temp one.
+        const cleanedMemberId = (parsed.memberId || "").replace(/[^A-Za-z0-9]/g, "");
+        memberId = cleanedMemberId || null;
+        dob = parsed.dob || null;
+        insuranceProvider = parsed.insuranceProvider || null;
+      } catch (parseErr) {
+        console.error("[detect-eligibility-info] failed to parse AI response", parseErr);
+      }
+
+      // Sun Life now brands the DentaQuest/Tufts SCO portal — screenshots showing both
+      // names together mean the Tufts SCO auto-check, not the MassHealth default.
+      const providerText = (insuranceProvider || "").toLowerCase();
+      const hasSunLife = /sun\s*life/.test(providerText);
+      const hasDentaQuest = /denta\s*quest/.test(providerText);
+      const autoCheck = hasSunLife && hasDentaQuest ? "tufts-sco" : "mh";
+
+      return res.status(200).json({ error: false, data: { memberId, dob, insuranceProvider, autoCheck } });
+    } catch (err) {
+      console.error("[detect-eligibility-info]", err);
+      return res.status(500).json({ error: true, message: "Failed to detect eligibility info", details: String(err) });
+    }
+  }
+);
+
 router.post("/create-appointment-today", async (req: Request, res: Response): Promise<any> => {
   try {
     const userId = req.user?.id;

apps/Backend/src/routes/appointments.ts

@@ -2,6 +2,7 @@ import { Router } from "express";
 import type { Request, Response } from "express";
 import { storage } from "../storage";
 import { z } from "zod";
+import multer from "multer";
 import {
   insertAppointmentSchema,
   updateAppointmentSchema,
@@ -9,6 +10,20 @@ import {
 
 const router = Router();
 
+// Reuses the same memory-storage + type/size limits as claims.ts's upload-to-cloud route
+const upload = multer({
+  storage: multer.memoryStorage(),
+  limits: { fileSize: 5 * 1024 * 1024 }, // 5MB limit per file
+  fileFilter: (req, file, cb) => {
+    const allowed = ["application/pdf", "image/jpeg", "image/png", "image/webp"];
+    if (allowed.includes(file.mimetype)) {
+      cb(null, true);
+    } else {
+      cb(new Error("Unsupported file type"));
+    }
+  },
+});
+
 // Mirrors the same logic in claims.ts and appointmentTypeUtils.ts
 function inferApptType(codes: string[]): string | null {
   const priority = ["endo","implant","crown","pedo","dentures","extraction","perio","filling","ortho","recall","consultation","emergency"];
@@ -413,6 +428,7 @@ router.put(
       if (rawTypeLocked !== undefined) updatePayload.typeLocked = Boolean(rawTypeLocked);
       if (appointmentData.status    !== undefined) updatePayload.status    = appointmentData.status;
       if (appointmentData.notes     !== undefined) updatePayload.notes     = appointmentData.notes;
+      if ("npiProviderId" in appointmentData) updatePayload.npiProviderId = appointmentData.npiProviderId ?? null;
       if (isDateChanged) updatePayload.eligibilityStatus = "UNKNOWN";
 
       // Update appointment
@@ -473,6 +489,116 @@ router.patch("/:id/confirm", async (req: Request, res: Response): Promise<any> =
   }
 });
 
+// List attachments for an appointment
+router.get(
+  "/:appointmentId/files",
+  async (req: Request, res: Response): Promise<any> => {
+    if (!req.user?.id) return res.status(401).json({ error: "Unauthorized" });
+
+    const appointmentId = parseInt(req.params.appointmentId || "", 10);
+    if (isNaN(appointmentId)) {
+      return res.status(400).json({ error: "Invalid appointment ID" });
+    }
+
+    try {
+      const files = await storage.getAppointmentFiles(appointmentId);
+      return res.json({ error: false, data: files });
+    } catch (err: any) {
+      console.error("[appointment-files]", err);
+      return res.status(500).json({ error: "Failed to load attachments", message: err?.message });
+    }
+  }
+);
+
+// Add a single attachment to an appointment (incremental insert, does not touch existing files)
+router.post(
+  "/:appointmentId/files",
+  upload.single("file"),
+  async (req: Request, res: Response): Promise<any> => {
+    if (!req.user?.id) return res.status(401).json({ error: "Unauthorized" });
+
+    const appointmentIdParam = req.params.appointmentId;
+    const appointmentId = parseInt(appointmentIdParam || "", 10);
+    if (isNaN(appointmentId)) {
+      return res.status(400).json({ error: "Invalid appointment ID" });
+    }
+
+    const file = req.file;
+    if (!file) return res.status(400).json({ error: "No file uploaded" });
+
+    try {
+      const appointment = await storage.getAppointment(appointmentId);
+      if (!appointment) {
+        return res.status(404).json({ error: "Appointment not found" });
+      }
+
+      const patient = await storage.getPatient(appointment.patientId);
+      if (!patient) {
+        return res.status(404).json({ error: "Patient not found" });
+      }
+      const patientName = `${patient.firstName ?? ""} ${patient.lastName ?? ""}`
+        .trim()
+        .replace(/[/\\?%*:|"<>]/g, "-") || "unknown";
+
+      const folder = await storage.getOrCreatePatientFolder(
+        req.user.id,
+        appointment.patientId,
+        patientName
+      );
+      const attachmentsFolder = await storage.getOrCreateSubfolder(
+        req.user.id,
+        (folder as any).id,
+        "Attachments"
+      );
+
+      const cloudFile = await storage.initializeFileUpload(
+        req.user.id,
+        file.originalname,
+        file.mimetype,
+        BigInt(file.size),
+        1,
+        (attachmentsFolder as any).id
+      );
+      await storage.appendFileChunk((cloudFile as any).id, 0, file.buffer);
+      const finalized = await storage.finalizeFileUpload((cloudFile as any).id);
+
+      const created = await storage.addAppointmentFile(appointmentId, {
+        filename: file.originalname,
+        mimeType: file.mimetype,
+        filePath: finalized.diskPath,
+      });
+
+      return res.json({ error: false, data: created });
+    } catch (err: any) {
+      console.error("[appointment-files]", err);
+      return res.status(500).json({ error: "Failed to upload file", message: err?.message });
+    }
+  }
+);
+
+// Delete a single attachment from an appointment
+router.delete(
+  "/:appointmentId/files/:fileId",
+  async (req: Request, res: Response): Promise<any> => {
+    if (!req.user?.id) return res.status(401).json({ error: "Unauthorized" });
+
+    const appointmentId = parseInt(req.params.appointmentId || "", 10);
+    const fileId = parseInt(req.params.fileId || "", 10);
+    if (isNaN(appointmentId) || isNaN(fileId)) {
+      return res.status(400).json({ error: "Invalid appointment or file ID" });
+    }
+
+    try {
+      const deleted = await storage.deleteAppointmentFile(appointmentId, fileId);
+      if (!deleted) return res.status(404).json({ error: "Attachment not found" });
+      return res.json({ error: false });
+    } catch (err: any) {
+      console.error("[appointment-files]", err);
+      return res.status(500).json({ error: "Failed to delete attachment", message: err?.message });
+    }
+  }
+);
+
 // Delete an appointment
 router.delete("/:id", async (req: Request, res: Response): Promise<any> => {
   try {

apps/Backend/src/routes/claims.ts

@@ -19,6 +19,7 @@ import {
 } from "@repo/db/types";
 import { forwardToSeleniumClaimPreAuthAgent } from "../services/seleniumInsuranceClaimPreAuthClient";
 import { formatDobForAgent } from "../utils/dateUtils";
+import { backupScreenshots } from "../utils/screenshotBackup";
 
 const router = Router();
 
@@ -106,13 +107,22 @@ router.post(
 
     const patientId = Number(req.body.patientId);
     const patientName = String(req.body.patientName || "unknown").replace(/[/\\?%*:|"<>]/g, "-").trim();
+    const pending = String(req.body.pending || "") === "true";
+    const isScreenshotUpload = String(req.body.screenshotBackup || "") === "true";
 
     if (!patientId || isNaN(patientId)) {
       return res.status(400).json({ error: "Invalid patientId" });
     }
 
+    if (isScreenshotUpload) backupScreenshots(files);
+
     try {
-      const folder = await storage.getOrCreatePatientFolder(req.user.id, patientId, patientName);
+      let folderName = patientName;
+      if (pending) {
+        const existingFolder = await storage.getPatientFolder(patientId);
+        if (!existingFolder) folderName = "Pending Review";
+      }
+      const folder = await storage.getOrCreatePatientFolder(req.user.id, patientId, folderName);
       const attachmentsFolder = await storage.getOrCreateSubfolder(
         req.user.id,
         (folder as any).id,
@@ -158,6 +168,76 @@ router.post(
   }
 );
 
+// PATCH /api/claims/patient-folder/:patientId/confirm-name
+// Renames a patient's Cloud Storage folder from its placeholder ("Pending Review") to the
+// real patient name once the user has confirmed the attachments belong to that patient.
+router.patch(
+  "/patient-folder/:patientId/confirm-name",
+  async (req: Request, res: Response): Promise<any> => {
+    if (!req.user?.id) return res.status(401).json({ error: "Unauthorized" });
+
+    const patientId = Number(req.params.patientId);
+    const patientName = String(req.body.patientName || "").replace(/[/\\?%*:|"<>]/g, "-").trim();
+    if (!patientId || isNaN(patientId) || !patientName) {
+      return res.status(400).json({ error: "Invalid patientId or patientName" });
+    }
+
+    try {
+      const folder = await storage.getPatientFolder(patientId);
+      if (!folder) return res.status(404).json({ error: "Patient folder not found" });
+
+      await storage.updateFolder((folder as any).id, { name: patientName });
+      return res.json({ error: false });
+    } catch (err: any) {
+      console.error("[confirm-name]", err);
+      return res.status(500).json({ error: "Failed to rename patient folder", message: err?.message });
+    }
+  }
+);
+
+// GET /api/claims/patient-attachments?patientId=123
+// Lists this patient's previously saved Cloud Storage "Attachments" (e.g. Copy Agent screenshots)
+// so they can be picked and re-attached to a claim/preauth without re-uploading from disk.
+router.get(
+  "/patient-attachments",
+  async (req: Request, res: Response): Promise<any> => {
+    if (!req.user?.id) return res.status(401).json({ error: "Unauthorized" });
+
+    const patientId = Number(req.query.patientId);
+    if (!patientId || isNaN(patientId)) {
+      return res.status(400).json({ error: "Invalid patientId" });
+    }
+
+    try {
+      const files = await storage.listPatientCategoryCloudFiles(patientId, "Attachments");
+      return res.json({ error: false, data: files });
+    } catch (err: any) {
+      console.error("[patient-attachments]", err);
+      return res.status(500).json({ error: "Failed to list attachments", message: err?.message });
+    }
+  }
+);
+
+// GET /api/claims/recent-attachments?limit=20
+// Lists recently saved Cloud Storage "Attachments" across all patients (e.g. Copy Agent
+// screenshots), for use in contexts (like the AI chatbot) that don't have a patient in scope yet.
+router.get(
+  "/recent-attachments",
+  async (req: Request, res: Response): Promise<any> => {
+    if (!req.user?.id) return res.status(401).json({ error: "Unauthorized" });
+
+    const limit = Number(req.query.limit) || 20;
+
+    try {
+      const files = await storage.listRecentAttachmentFiles(limit);
+      return res.json({ error: false, data: files });
+    } catch (err: any) {
+      console.error("[recent-attachments]", err);
+      return res.status(500).json({ error: "Failed to list attachments", message: err?.message });
+    }
+  }
+);
+
 router.post(
   "/mh-provider-login",
   async (req: Request, res: Response): Promise<any> => {
@@ -266,6 +346,26 @@ router.post(
         mimetype: f.mimetype,
       }));
 
+      // Include attachments already saved on the appointment (e.g. via "Select Procedures")
+      // that weren't re-uploaded in this request — read straight from disk by filePath.
+      // Skipped for chatbot-driven submissions, which already send every intended file and
+      // shouldn't have unrelated older appointment attachments silently tacked on.
+      if (claimData.appointmentId && !claimData.skipAppointmentAttachmentMerge) {
+        const seenNames = new Set(filesForQueue.map((f) => f.originalname));
+        const apptFiles = await storage.getAppointmentFiles(Number(claimData.appointmentId));
+        for (const f of apptFiles) {
+          if (!f.filePath || seenNames.has(f.filename)) continue;
+          const absPath = path.join(process.cwd(), f.filePath);
+          if (!fs.existsSync(absPath)) continue;
+          filesForQueue.push({
+            originalname: f.filename,
+            bufferBase64: fs.readFileSync(absPath).toString("base64"),
+            mimetype: f.mimeType ?? "application/octet-stream",
+          });
+          seenNames.add(f.filename);
+        }
+      }
+
       const job = await seleniumQueue.add("claim-submit", {
         jobType: "claim-submit",
         userId: req.user.id,
@@ -660,14 +760,13 @@ router.post(
           const npiProviders = await storage.getNpiProvidersByUser(req.user.id);
           const npiProvider = npiProviders[0] ?? null;
 
-          // procNpiProviderId = user's explicit choice saved via "Select Procedures" form
+          // procNpiProviderId = user's explicit choice saved via "Select Procedures" form (legacy manual flow)
-          // This ALWAYS wins over any previously stored claim npiProviderId
           const procNpiProviderId = (apptProcedures as any[]).find((p) => p.npiProviderId)?.npiProviderId ?? null;
 
-          // Priority: Select Procedures choice > existing claim > first provider
+          // Priority: appointment's Provider field (set in Edit Appointment) > Select Procedures choice > existing claim > first provider
-          const claimNpiProviderId = procNpiProviderId ?? activeClaim?.npiProviderId ?? npiProvider?.id ?? null;
+          const claimNpiProviderId = (apt as any).npiProviderId ?? procNpiProviderId ?? activeClaim?.npiProviderId ?? npiProvider?.id ?? null;
 
-          console.log(`[batch-column] apt=${apt.id} siteKey=${siteKey} procNpiId=${procNpiProviderId} claimNpiId=${activeClaim?.npiProviderId} resolved=${claimNpiProviderId}`);
+          console.log(`[batch-column] apt=${apt.id} siteKey=${siteKey} aptNpiId=${(apt as any).npiProviderId} procNpiId=${procNpiProviderId} claimNpiId=${activeClaim?.npiProviderId} resolved=${claimNpiProviderId}`);
 
           const patientName = `${patient.firstName ?? ""} ${patient.lastName ?? ""}`.trim();
 
@@ -675,8 +774,8 @@ router.post(
           let claimId: number;
           if (activeClaim?.id) {
             claimId = activeClaim.id;
-            if (procNpiProviderId && activeClaim.npiProviderId !== procNpiProviderId) {
+            if (claimNpiProviderId && activeClaim.npiProviderId !== claimNpiProviderId) {
-              await storage.updateClaim(claimId, { npiProviderId: procNpiProviderId });
+              await storage.updateClaim(claimId, { npiProviderId: claimNpiProviderId });
             }
           } else {
             // Validate required integer fields before sending to Prisma
@@ -763,7 +862,11 @@ router.post(
           // straight from disk via filePath (unlike MH/CCA, which get base64 buffers above).
           const diskClaimFiles = allFileMeta.filter((f) => {
             if (!f.filePath) return false;
-            return fs.existsSync(path.join(process.cwd(), f.filePath));
+            const exists = fs.existsSync(path.join(process.cwd(), f.filePath));
+            if (!exists) {
+              console.warn(`[batch-column] attachment not found on disk: ${path.join(process.cwd(), f.filePath)}`);
+            }
+            return exists;
           });
 
           // Base claim data shared across all insurance pathways
@@ -1300,15 +1403,32 @@ router.put("/:id", async (req: Request, res: Response): Promise<any> => {
       await syncAppointmentType(existingClaim.appointmentId, updatedCodes);
     }
 
-    // If new claimFiles are provided, append only ones not already attached to this claim
+    // If claimFiles are provided, sync ClaimFile rows to match the submitted list exactly:
-    if (Array.isArray(req.body.claimFiles) && req.body.claimFiles.length > 0) {
+    // delete rows no longer present (so removing an attachment in the UI actually persists)
+    // and add rows not yet attached. Any AppointmentFile still on the appointment gets
+    // re-linked right after by autoLinkAppointmentFiles, so current attachments aren't lost.
+    if (Array.isArray(req.body.claimFiles)) {
       const { prisma: db } = await import("@repo/db/client");
       const existingFiles = await db.claimFile.findMany({
         where: { claimId },
-        select: { filename: true, filePath: true },
+        select: { id: true, filename: true, filePath: true },
       });
+      const submittedKeys = new Set(
+        req.body.claimFiles.map(
+          (f: any) => `${String(f.filename || "")}::${String(f.filePath || "")}`
+        )
+      );
+      const staleIds = existingFiles
+        .filter((f: any) => !submittedKeys.has(`${f.filename}::${f.filePath ?? ""}`))
+        .map((f: any) => f.id);
+      if (staleIds.length > 0) {
+        await db.claimFile.deleteMany({ where: { id: { in: staleIds } } });
+      }
+
       const existingKeys = new Set(
-        existingFiles.map((f: any) => `${f.filename}::${f.filePath ?? ""}`)
+        existingFiles
+          .filter((f: any) => !staleIds.includes(f.id))
+          .map((f: any) => `${f.filename}::${f.filePath ?? ""}`)
       );
       const seenKeys = new Set<string>();
       const newFiles = req.body.claimFiles.filter((f: any) => {

apps/Backend/src/routes/index.ts

@@ -45,6 +45,7 @@ import licenseRoutes from "./license";
 import insuranceStatusBcbsMaRoutes from "./insuranceStatusBcbsMa";
 import labRxRoutes from "./lab-rx";
 import seleniumSettingsRoutes from "./selenium-settings";
+import typeAgentRoutes from "./type-agent";
 
 const router = Router();
 
@@ -82,6 +83,7 @@ router.use("/cloud-storage", cloudStorageRoutes);
 router.use("/payments-reports", paymentsReportsRoutes);
 router.use("/export-payments-reports", exportPaymentsReportsRoutes);
 router.use("/job-monitor", jobMonitorRoutes);
+router.use("/type-agent", typeAgentRoutes);
 router.use("/twilio", twilioRoutes);
 router.use("/ai", aiSettingsRoutes);
 router.use("/office-hours", officeHoursRoutes);

apps/Backend/src/routes/patients.ts

@@ -4,6 +4,7 @@ import { storage } from "../storage";
 import { z } from "zod";
 import { insertPatientSchema, updatePatientSchema } from "@repo/db/types";
 import { normalizeInsuranceId } from "../utils/helpers";
+import { createOrUpdatePatientByInsuranceId } from "../queue/processors/_shared";
 
 const router = Router();
 
@@ -190,6 +191,38 @@ router.get(
   }
 );
 
+// POST /api/patients/create-temp
+// Creates (or reuses) a lightweight placeholder patient — "PID-<id>" — from a Member ID/DOB
+// read off a screenshot by the Copy Agent page's AI Detect flow, before the real name is known.
+// Uses the same memberId+dob matching the actual eligibility check will later use, so that
+// check automatically rewrites this patient's real name once it runs (see eligibilityProcessor.ts).
+router.post("/create-temp", async (req: Request, res: Response): Promise<any> => {
+  try {
+    if (!req.user?.id) return res.status(401).json({ message: "Unauthorized" });
+
+    const memberId = String(req.body.memberId || "").trim();
+    const dob = req.body.dob;
+    if (!memberId || !dob) {
+      return res.status(400).json({ message: "memberId and dob are required" });
+    }
+
+    let patient = await createOrUpdatePatientByInsuranceId({
+      insuranceId: memberId,
+      dob,
+      userId: req.user.id,
+    });
+
+    if (patient && patient.id !== undefined && !patient.firstName) {
+      await storage.updatePatient(patient.id, { firstName: `PID-${patient.id}` });
+      patient = (await storage.getPatient(patient.id)) ?? patient;
+    }
+
+    return res.status(200).json({ error: false, data: patient });
+  } catch (error: any) {
+    return res.status(500).json({ message: "Failed to create temp patient", details: error?.message });
+  }
+});
+
 // Create a new patient
 router.post("/", async (req: Request, res: Response): Promise<any> => {
   try {

apps/Backend/src/routes/twilio.ts

@@ -3,6 +3,8 @@ import twilio from "twilio";
 import { storage } from "../storage";
 import { prisma as db } from "@repo/db/client";
 import { getHandoff, setHandoff, resetConversation, startNewPatientConversation, startRescheduleConversation, getAfterHoursHandoff, setAfterHoursHandoff } from "../ai/aiHandoffStore";
+import { resolveAiProvider } from "../ai/llm-factory";
+import { getTwilioPublicBaseUrl } from "../utils/publicUrl";
 
 const router = express.Router();
 
@@ -117,6 +119,53 @@ router.post("/send-sms", async (req: Request, res: Response): Promise<any> => {
   }
 });
 
+// POST /api/twilio/make-ai-call
+// Places an outbound call where Lisa (the AI assistant) conducts the whole
+// conversation live over the phone — see /webhook/ai-voice for the loop.
+router.post("/make-ai-call", async (req: Request, res: Response): Promise<any> => {
+  try {
+    const userId = req.user?.id;
+    if (!userId) return res.status(401).json({ message: "Unauthorized" });
+
+    const { to, patientId, purpose } = req.body;
+    if (!to || !patientId) return res.status(400).json({ message: "to and patientId are required" });
+
+    const settings = await storage.getTwilioSettings(userId);
+    if (!settings) {
+      return res.status(400).json({ message: "Twilio is not configured. Please add your Twilio credentials in Settings." });
+    }
+
+    const aiSettings = await storage.getAiSettings(userId);
+    if (!resolveAiProvider(aiSettings ?? {})) {
+      return res.status(400).json({ message: "AI is not configured. Please add an AI provider key in Settings before placing an AI call." });
+    }
+
+    const patient = await db.patient.findFirst({ where: { id: Number(patientId), userId } });
+    if (!patient) return res.status(404).json({ message: "Patient not found" });
+
+    let publicBaseUrl: string;
+    try {
+      publicBaseUrl = getTwilioPublicBaseUrl();
+    } catch (err: any) {
+      return res.status(500).json({ message: err.message });
+    }
+    const callPurpose = purpose === "recall" ? "recall" : "reminder";
+    const webhookUrl = `${publicBaseUrl}/api/twilio/webhook/ai-voice?patientId=${patient.id}&purpose=${callPurpose}`;
+
+    const client = getTwilioClient(settings.accountSid, settings.authToken);
+    const call = await client.calls.create({
+      url: webhookUrl,
+      method: "POST",
+      from: settings.phoneNumber,
+      to,
+    });
+
+    return res.status(200).json({ sid: call.sid, status: call.status });
+  } catch (err: any) {
+    return res.status(500).json({ error: err.message || "Failed to place AI call" });
+  }
+});
+
 // POST /api/twilio/send-reminders-batch
 router.post("/send-reminders-batch", async (req: Request, res: Response): Promise<any> => {
   try {

apps/Backend/src/routes/type-agent.ts

@@ -0,0 +1,110 @@
+import crypto from "crypto";
+import { Router, Request, Response } from "express";
+import { getAgentStatus, io } from "../socket";
+import { captureScreenshot, click, disconnectAgent, doubleClick, doubleClickCurrent, pressKey, typeText } from "../services/windowsAgentBridge";
+import { runExistingPatientOpenDental, runExistingPatientOpenDentalRatioTest } from "../services/typeAgentRunner";
+import { storage } from "../storage";
+
+const router = Router();
+
+// GET /api/type-agent/status
+// Current Windows Agent (DentalAgent.exe) connection status, for the initial page load —
+// live updates after that come over the "type-agent:status" socket.io event.
+router.get("/status", (_req: Request, res: Response) => {
+  res.json(getAgentStatus());
+});
+
+// POST /api/type-agent/disconnect
+// Forcibly disconnects a connected agent by IP — the "x" on the Type Agent page.
+router.post("/disconnect", (req: Request, res: Response) => {
+  const { ip } = req.body ?? {};
+  if (!ip) {
+    res.status(400).json({ error: "ip is required" });
+    return;
+  }
+  try {
+    disconnectAgent(ip);
+    res.json({ success: true });
+  } catch (err) {
+    res.status(404).json({ error: err instanceof Error ? err.message : "Agent not found" });
+  }
+});
+
+// POST /api/type-agent/test-command
+// Sends a single low-level command (screenshot/click/double_click/type/key) straight to a
+// connected Windows Agent. Exists to verify the command bridge before the AI-driven step
+// orchestration is wired in — not meant to be called from the Type Agent UI directly.
+router.post("/test-command", async (req: Request, res: Response) => {
+  const { type, x, y, text, key, ip } = req.body ?? {};
+  try {
+    let result;
+    switch (type) {
+      case "screenshot":
+        result = await captureScreenshot(ip);
+        break;
+      case "click":
+        result = await click(Number(x), Number(y), ip);
+        break;
+      case "double_click":
+        result = await doubleClick(Number(x), Number(y), ip);
+        break;
+      case "double_click_current":
+        result = await doubleClickCurrent(ip);
+        break;
+      case "type":
+        result = await typeText(String(text ?? ""), ip);
+        break;
+      case "key":
+        result = await pressKey(String(key ?? ""), ip);
+        break;
+      default:
+        res.status(400).json({ error: "Unknown command type" });
+        return;
+    }
+    res.json({ success: true, result });
+  } catch (err) {
+    res.status(500).json({ error: err instanceof Error ? err.message : "Command failed" });
+  }
+});
+
+// POST /api/type-agent/run
+// Kicks off a real step-by-step run against a connected Windows Agent. Only Open Dental /
+// existing-patient is wired up so far — everything else the Type Agent page still shows as
+// a preview only. Responds immediately with a runId; progress streams over the
+// "type-agent:run:<runId>" socket.io event so the browser doesn't have to hold the request
+// open for what can be a slow, multi-step, vision-driven sequence.
+router.post("/run", async (req: Request, res: Response) => {
+  const userId = req.user?.id;
+  if (!userId) {
+    res.status(401).json({ error: "Unauthorized" });
+    return;
+  }
+
+  const { software, action, ip, patientId, ratioTest } = req.body ?? {};
+  if (software !== "open-dental" || action !== "existing-patient") {
+    res.status(400).json({ error: "This software/action combination isn't automated yet." });
+    return;
+  }
+  if (!ip) {
+    res.status(400).json({ error: "ip is required" });
+    return;
+  }
+
+  const patient = await storage.getPatient(Number(patientId));
+  if (!patient?.lastName || !patient?.firstName) {
+    res.status(400).json({ error: "Patient not found or missing a first/last name" });
+    return;
+  }
+
+  const runId = crypto.randomUUID();
+  res.json({ runId });
+
+  const runFn = ratioTest ? runExistingPatientOpenDentalRatioTest : runExistingPatientOpenDental;
+  runFn(userId, runId, ip, patient.lastName, patient.firstName, (index, total, label, status, error) => {
+    io?.emit(`type-agent:run:${runId}`, { index, total, label, status, error });
+  }).catch((err) => {
+    console.error("[type-agent/run] failed:", err);
+  });
+});
+
+export default router;

apps/Backend/src/services/ocrLocate.ts

@@ -0,0 +1,73 @@
+import axios from "axios";
+import FormData from "form-data";
+
+export interface OcrWord {
+  text: string;
+  left: number;
+  top: number;
+  w: number;
+  h: number;
+  cx: number;
+  cy: number;
+}
+
+// Runs OCR (Google Vision via PaymentOCRService, already running for payment-document
+// extraction) on a screenshot ONCE and returns every detected word with its exact pixel bounding
+// box. Callers that need to look up several different pieces of text in the same screenshot
+// (e.g. a header, a last name, and a first name all in one patient-list crop) should call this
+// once and match against the result multiple times with matchWordsForText, rather than paying
+// for a separate billed Vision API call per text target.
+export async function getOcrWords(imageBase64: string): Promise<OcrWord[]> {
+  const form = new FormData();
+  form.append("file", Buffer.from(imageBase64, "base64"), {
+    filename: "screenshot.png",
+    contentType: "image/png",
+  });
+
+  try {
+    const resp = await axios.post<{ words: OcrWord[] }>("http://localhost:5003/extract/words", form, {
+      headers: form.getHeaders(),
+      maxBodyLength: Infinity,
+      maxContentLength: Infinity,
+      timeout: 30000,
+    });
+    return resp.data?.words ?? [];
+  } catch (err: any) {
+    const status = err?.response?.status;
+    const detail = err?.response?.data?.detail || err?.message || "Unknown error";
+    throw new Error(`OCR request failed${status ? ` (${status})` : ""}: ${detail}`);
+  }
+}
+
+// Finds every occurrence of exact text within an already-OCR'd word list. Google Vision's word
+// bounding boxes give an exact pixel center, so unlike locateAllOnScreenshot's AI-estimated
+// top/bottom edges, there's no systematic bias to correct for.
+//
+// `text` may be multiple words (e.g. "Single click") — Google Vision reports one bounding box
+// per individual word, not per phrase, so a multi-word target is matched as a run of consecutive
+// words in the OCR result (which preserves reading order) and their boxes are merged into one.
+export function matchWordsForText(words: OcrWord[], text: string): { x: number; y: number }[] {
+  const targetTokens = text.trim().toLowerCase().split(/\s+/).filter(Boolean);
+  if (targetTokens.length === 0) return [];
+
+  const matches: { x: number; y: number }[] = [];
+  for (let i = 0; i <= words.length - targetTokens.length; i++) {
+    const span = words.slice(i, i + targetTokens.length);
+    const matchesHere = span.every((w, j) => w.text.trim().toLowerCase() === targetTokens[j]);
+    if (!matchesHere) continue;
+
+    const left = Math.min(...span.map((w) => w.left));
+    const top = Math.min(...span.map((w) => w.top));
+    const right = Math.max(...span.map((w) => w.left + w.w));
+    const bottom = Math.max(...span.map((w) => w.top + w.h));
+    matches.push({ x: Math.round((left + right) / 2), y: Math.round((top + bottom) / 2) });
+  }
+  return matches;
+}
+
+// Convenience wrapper for callers that only need a single text lookup per screenshot (one OCR
+// call, one match pass) — e.g. the Save button step, which only ever searches for one thing.
+export async function locateAllViaOcr(imageBase64: string, text: string): Promise<{ x: number; y: number }[]> {
+  const words = await getOcrWords(imageBase64);
+  return matchWordsForText(words, text);
+}

apps/Backend/src/services/rcloneService.ts

@@ -46,9 +46,16 @@ export async function startWebDavServer(): Promise<void> {
 
   const config = readRcloneConfig();
 
+  // Serve only the backups folder — never the app root, which contains
+  // .env (DB/Twilio/AI credentials) and the full source tree.
+  const backupsDir = path.join(APP_ROOT, "backups");
+  if (!fs.existsSync(backupsDir)) {
+    fs.mkdirSync(backupsDir, { recursive: true });
+  }
+
   const args = [
     "serve", "webdav",
-    APP_ROOT,
+    backupsDir,
     "--addr", `:${config.serverPort}`,
     "--user", RCLONE_USER,
     "--pass", RCLONE_PASS,

apps/Backend/src/services/typeAgentRunner.ts

@@ -0,0 +1,458 @@
+import sharp from "sharp";
+import { captureScreenshot, click, doubleClick, doubleClickCurrent, moveMouse, typeText } from "./windowsAgentBridge";
+import {
+  confirmTextTyped,
+  cropAroundPoint,
+  cropToRegion,
+  detectRowHeightRatio,
+  diffBoundingBox,
+  locateOnScreenshot,
+  WindowBounds,
+} from "./visionLocate";
+import { getOcrWords, locateAllViaOcr, matchWordsForText } from "./ocrLocate";
+import { backupTypeAgentScreenshot, logTypeAgentStep } from "../utils/screenshotBackup";
+
+export type StepStatus = "running" | "done" | "error";
+export type ProgressCallback = (
+  index: number,
+  total: number,
+  label: string,
+  status: StepStatus,
+  error?: string
+) => void;
+
+interface RunContext {
+  ip: string;
+  userId: number;
+  runId: string;
+  patientLastName: string;
+  patientFirstName: string;
+  // Set once a dialog's bounds are detected (via diffBoundingBox) — every locate/click after
+  // that point is restricted to this region until it's replaced by the next dialog's bounds.
+  windowBounds: WindowBounds | null;
+  // The screenshot taken right before the action that's expected to open the *next* dialog —
+  // stashed here so the following step can diff against it without re-capturing.
+  beforeNextWindow: string | null;
+}
+
+interface RunStep {
+  label: string;
+  execute: (ctx: RunContext) => Promise<void>;
+  // Time to let the target app's UI settle/render before the next step's screenshot.
+  delayAfterMs: number;
+}
+
+// Captures the current screen and, if a window has been detected, crops it down to just that
+// window — so every locate call after that point only ever sees the relevant dialog, never the
+// rest of the screen (the main window's title bar, side panels, etc.).
+async function captureWindowScreenshot(ctx: RunContext): Promise<{ full: string; region: string }> {
+  const { image } = await captureScreenshot(ctx.ip);
+  const region = ctx.windowBounds ? await cropToRegion(image, ctx.windowBounds) : image;
+  return { full: image, region };
+}
+
+// Translates a point from window-cropped-image coordinates back to real screen coordinates.
+function toScreenPoint(ctx: RunContext, point: { x: number; y: number }): { x: number; y: number } {
+  if (!ctx.windowBounds) return point;
+  return { x: point.x + ctx.windowBounds.left, y: point.y + ctx.windowBounds.top };
+}
+
+// Same, for a whole list — used only when logging matches, so run.log always reports real
+// screen coordinates (matching the full-screen debug screenshots) even though the underlying
+// comparisons that pick a target run in cropped-image space.
+function toScreenPoints(ctx: RunContext, points: { x: number; y: number }[]): { x: number; y: number }[] {
+  return points.map((p) => toScreenPoint(ctx, p));
+}
+
+// Keeps a point inside the currently-tracked window — every movement/click is restricted to
+// this region once one is set, so a bad locate can't send the cursor wandering off into the
+// rest of the app.
+function clampToWindow(ctx: RunContext, x: number, y: number): { x: number; y: number } {
+  if (!ctx.windowBounds) return { x, y };
+  const { left, top, width, height } = ctx.windowBounds;
+  return {
+    x: Math.min(Math.max(x, left), left + width - 1),
+    y: Math.min(Math.max(y, top), top + height - 1),
+  };
+}
+
+// Moves to (x, y) — clamped to the tracked window — saves a small marked debug crop of what's
+// there (for after-the-fact review, not fed back to any AI call), then clicks.
+async function debugClickAt(
+  ctx: RunContext,
+  rawX: number,
+  rawY: number,
+  label: string,
+  opts?: { doubleClick?: boolean }
+) {
+  const { x, y } = clampToWindow(ctx, rawX, rawY);
+  await moveMouse(x, y, ctx.ip);
+  const { image } = await captureScreenshot(ctx.ip);
+  const crop = await cropAroundPoint(image, x, y);
+  backupTypeAgentScreenshot(ctx.runId, `${label}_debug`, crop);
+
+  const action = opts?.doubleClick ? "double_click" : "click";
+  console.log(`[type-agent] ${opts?.doubleClick ? "double-click" : "click"} at (${x}, ${y}) — ${label}`);
+  logTypeAgentStep(ctx.runId, { event: action, label, pixelX: x, pixelY: y });
+  if (opts?.doubleClick) {
+    await doubleClick(x, y, ctx.ip);
+  } else {
+    await click(x, y, ctx.ip);
+  }
+}
+
+// Detects a newly-opened dialog by diffing the screenshot stashed in ctx.beforeNextWindow
+// against the current screen, and adopts its bounds as the window every subsequent locate/click
+// is restricted to. The four corners (A/B/C/D) are just this rectangle's corners, logged for
+// visibility.
+async function detectAndTrackNewWindow(ctx: RunContext, label: string): Promise<void> {
+  if (!ctx.beforeNextWindow) {
+    throw new Error(`No "before" screenshot captured for detecting the ${label} window`);
+  }
+  const { image: after } = await captureScreenshot(ctx.ip);
+  const bounds = await diffBoundingBox(ctx.beforeNextWindow, after);
+  if (!bounds) {
+    throw new Error(`Could not detect the ${label} window opening (no significant screen change)`);
+  }
+  ctx.windowBounds = bounds;
+  ctx.beforeNextWindow = null;
+  logTypeAgentStep(ctx.runId, {
+    event: "window_detected",
+    label,
+    A: { x: bounds.left, y: bounds.top },
+    B: { x: bounds.left + bounds.width, y: bounds.top },
+    C: { x: bounds.left + bounds.width, y: bounds.top + bounds.height },
+    D: { x: bounds.left, y: bounds.top + bounds.height },
+  });
+}
+
+// Open Dental, "make an appointment for an existing patient":
+//   1. Screenshot, then double-click the pre-positioned schedule slot.
+//   2. Diff against that screenshot to find the newly-opened Select Patient dialog's bounds —
+//      every following locate/click in this dialog is restricted to that region, so nothing
+//      outside it (the main window's title bar, side panels) can ever be matched by mistake.
+//   3. Click the Last Name field (found by vision, now unambiguous since the window is small
+//      and cropped) and type the first three letters — no first name is typed.
+//   4. Locate the target patient's first and last name text directly in the now-filtered results
+//      grid (the 3-letter filter can return more than one patient) and pair up whichever
+//      occurrences share a row to find the target row's real position, then double-click it
+//      (opens Edit Appointment).
+//   5. Diff again to find the Edit Appointment window's bounds, then click Exam and Save
+//      within it.
+const OPEN_DENTAL_EXISTING_PATIENT: RunStep[] = [
+  {
+    label: "Screenshot, then double-click the schedule at the cursor position",
+    execute: async (ctx) => {
+      const { image } = await captureScreenshot(ctx.ip);
+      ctx.beforeNextWindow = image;
+      await doubleClickCurrent(ctx.ip);
+    },
+    delayAfterMs: 1000, // Select Patient window opening
+  },
+  {
+    label: "Detect the Select Patient window",
+    execute: async (ctx) => {
+      await detectAndTrackNewWindow(ctx, "Select Patient");
+    },
+    delayAfterMs: 100,
+  },
+  {
+    label: "Find and click the Last Name field, type the first three letters",
+    execute: async (ctx) => {
+      const lastThree = ctx.patientLastName.slice(0, 3);
+      const { region } = await captureWindowScreenshot(ctx);
+      const loc = await locateOnScreenshot(
+        ctx.userId,
+        region,
+        'the text input field immediately to the right of the "Last Name" label'
+      );
+      if (!loc) throw new Error('Could not find the "Last Name" field in the Select Patient window');
+      const screen = toScreenPoint(ctx, loc);
+      logTypeAgentStep(ctx.runId, { event: "locate", label: "Last Name field", pixelX: screen.x, pixelY: screen.y });
+
+      await debugClickAt(ctx, screen.x, screen.y, "last_name_field");
+      await typeText(lastThree, ctx.ip);
+    },
+    delayAfterMs: 600, // patient list filtering
+  },
+  {
+    label: "Verify the last name fragment was typed",
+    execute: async (ctx) => {
+      const { full } = await captureWindowScreenshot(ctx);
+      backupTypeAgentScreenshot(ctx.runId, "typed_check", full);
+      const lastThree = ctx.patientLastName.slice(0, 3);
+      const typed = await confirmTextTyped(ctx.userId, full, lastThree);
+      logTypeAgentStep(ctx.runId, { event: "typed_check", typed });
+      if (!typed) {
+        throw new Error(`"${lastThree}" doesn't appear to have been typed anywhere on screen`);
+      }
+    },
+    delayAfterMs: 200,
+  },
+  {
+    label: "Find and double-click the matching patient row",
+    execute: async (ctx) => {
+      const { region } = await captureWindowScreenshot(ctx);
+      backupTypeAgentScreenshot(ctx.runId, "patient_row_locate", region);
+
+      // One OCR call for the whole region, matched against locally for each of the three text
+      // targets below — Vision bills per call, and all three targets live in this same
+      // screenshot, so there's no reason to pay for three separate OCR passes over it.
+      const ocrWords = await getOcrWords(region);
+
+      const headerMatches = matchWordsForText(ocrWords, "PatNum");
+      logTypeAgentStep(ctx.runId, { event: "locate_all", label: "PatNum header", matches: toScreenPoints(ctx, headerMatches) });
+      if (headerMatches.length === 0) throw new Error('Could not find the "PatNum" column header');
+      const header = headerMatches.reduce((a, b) => (a.y < b.y ? a : b));
+
+      // Locate the target patient's first and last name directly via OCR (real pixel bounding
+      // boxes from Google Vision), rather than computing the row's y arithmetically (headerY +
+      // rowHeight * rowIndex) — a previous version did that and the click drifted further off-row
+      // the more rows down the target was. An earlier AI-vision version of this step (asking
+      // Claude to estimate each word's top/bottom edge) also had a small but consistent upward
+      // bias since it was an LLM's visual estimate, not a measurement. OCR bounding-box centers
+      // are exact, so the same-row pairing below needs no bias correction.
+      const lastNameMatches = matchWordsForText(ocrWords, ctx.patientLastName);
+      const firstNameMatches = matchWordsForText(ocrWords, ctx.patientFirstName);
+      logTypeAgentStep(ctx.runId, { event: "locate_all", label: "last name", matches: toScreenPoints(ctx, lastNameMatches) });
+      logTypeAgentStep(ctx.runId, { event: "locate_all", label: "first name", matches: toScreenPoints(ctx, firstNameMatches) });
+      if (lastNameMatches.length === 0) throw new Error(`Could not find "${ctx.patientLastName}" in the patient list`);
+      if (firstNameMatches.length === 0) throw new Error(`Could not find "${ctx.patientFirstName}" in the patient list`);
+
+      // Row height is only used here as a "same row" tolerance for the pairing below, not
+      // multiplied by anything — so any imprecision in it no longer compounds with row distance.
+      const rowHeightRatio = await detectRowHeightRatio(ctx.userId, region);
+      const rowHeightPx = Math.round(rowHeightRatio * (ctx.windowBounds?.height ?? 0));
+      if (rowHeightPx <= 0) throw new Error(`AI reported an invalid row height ratio: ${rowHeightRatio}`);
+
+      let best: { last: { x: number; y: number }; first: { x: number; y: number }; dist: number } | null = null;
+      for (const last of lastNameMatches) {
+        for (const first of firstNameMatches) {
+          const dist = Math.abs(last.y - first.y);
+          if (dist <= rowHeightPx / 2 && (!best || dist < best.dist)) {
+            best = { last, first, dist };
+          }
+        }
+      }
+      if (!best) {
+        throw new Error(
+          `Could not find a row where "${ctx.patientFirstName}" and "${ctx.patientLastName}" are on the same line`
+        );
+      }
+
+      const screen = toScreenPoint(ctx, { x: header.x, y: best.last.y });
+      logTypeAgentStep(ctx.runId, {
+        event: "locate",
+        label: "matching patient row",
+        pixelX: screen.x,
+        finalY: screen.y,
+        lastNameMatch: toScreenPoint(ctx, best.last),
+        firstNameMatch: toScreenPoint(ctx, best.first),
+        rowHeightPx,
+      });
+
+      ctx.beforeNextWindow = (await captureScreenshot(ctx.ip)).image;
+      await debugClickAt(ctx, screen.x, screen.y, "patient_row", { doubleClick: true });
+    },
+    delayAfterMs: 1200, // Edit Appointment window opening
+  },
+  {
+    label: "Detect the Edit Appointment window",
+    execute: async (ctx) => {
+      await detectAndTrackNewWindow(ctx, "Edit Appointment");
+    },
+    delayAfterMs: 100,
+  },
+  {
+    label: "Find and click the Exam procedure in the upper middle column",
+    execute: async (ctx) => {
+      const { region } = await captureWindowScreenshot(ctx);
+      backupTypeAgentScreenshot(ctx.runId, "exam_locate", region);
+
+      // The Edit Appointment window is laid out in three big panels: Patient Info (left), the
+      // clickable single-click procedures list (middle), and the already-added procedures grid
+      // plus comm log (right). "Exam" appears both as a clickable item in the middle list AND
+      // as an already-added row in the right grid — telling them apart by y-position alone isn't
+      // reliable since both can land at a similar height. Column-divider detection (asking AI to
+      // find the panel-separator lines) used to disambiguate this, but that's a visual-layout
+      // judgment call prone to over/under-counting dividers (seen in practice: 3 found instead of
+      // 2, hard-failing the whole step). "Single click" is a hint label that only ever appears
+      // once, directly above the correct clickable list — so the "Exam" occurrence nearest it in
+      // x is structurally the right one, without needing to know where the panel boundaries are.
+      // One OCR call for the whole region, matched locally against both text targets — same
+      // reasoning as the patient-row step above.
+      const ocrWords = await getOcrWords(region);
+      const examMatches = matchWordsForText(ocrWords, "Exam");
+      const singleClickMatches = matchWordsForText(ocrWords, "Single click");
+      logTypeAgentStep(ctx.runId, { event: "locate_all", label: "Exam", matches: toScreenPoints(ctx, examMatches) });
+      logTypeAgentStep(ctx.runId, { event: "locate_all", label: "Single click", matches: toScreenPoints(ctx, singleClickMatches) });
+
+      if (examMatches.length === 0) throw new Error('Could not find "Exam" in the Edit Appointment window');
+      if (singleClickMatches.length === 0) throw new Error('Could not find "Single click" in the Edit Appointment window');
+
+      // Topmost "Single click" occurrence, in case OCR ever reports more than one.
+      const singleClick = singleClickMatches.reduce((a, b) => (a.y < b.y ? a : b));
+
+      // Nearest "Exam" match to that x — the one in the unrelated right-side grid sits in a
+      // different column, far enough in x not to compete with the real target.
+      const examLoc = examMatches.reduce((a, b) =>
+        Math.abs(a.x - singleClick.x) <= Math.abs(b.x - singleClick.x) ? a : b
+      );
+
+      // OCR's bounding-box center is exact, so the click lands directly on it — no row-height
+      // grid estimate needed to nudge toward a row's middle.
+      const screen = toScreenPoint(ctx, examLoc);
+      logTypeAgentStep(ctx.runId, {
+        event: "exam_match",
+        pixelX: screen.x,
+        finalY: screen.y,
+        singleClickMatch: toScreenPoint(ctx, singleClick),
+      });
+
+      await debugClickAt(ctx, screen.x, screen.y, "exam");
+    },
+    delayAfterMs: 500,
+  },
+  {
+    label: "Find and click Save",
+    execute: async (ctx) => {
+      const { region } = await captureWindowScreenshot(ctx);
+      backupTypeAgentScreenshot(ctx.runId, "save_locate", region);
+
+      const saveMatches = await locateAllViaOcr(region, "Save");
+      logTypeAgentStep(ctx.runId, { event: "locate_all", label: "Save", matches: toScreenPoints(ctx, saveMatches) });
+      if (saveMatches.length === 0) throw new Error("Could not find the Save button in the Edit Appointment window");
+
+      // "Save" only ever appears once as a button label in this window, but if OCR ever reports
+      // more than one, the real one is in the LOWER part of the RIGHTMOST column (below the other
+      // action buttons there, e.g. "Delete", "To Task List", "Audit Trail") — so the bottom-right-
+      // most occurrence is the correct disambiguation, same reasoning the old AI-vision prompt used.
+      const saveLoc = saveMatches.reduce((a, b) => (a.x + a.y >= b.x + b.y ? a : b));
+
+      const screen = toScreenPoint(ctx, saveLoc);
+      logTypeAgentStep(ctx.runId, { event: "locate", label: "Save", pixelX: screen.x, pixelY: screen.y });
+
+      await debugClickAt(ctx, screen.x, screen.y, "save");
+    },
+    delayAfterMs: 300,
+  },
+];
+
+async function runSteps(ctx: RunContext, steps: RunStep[], onProgress: ProgressCallback): Promise<void> {
+  logTypeAgentStep(ctx.runId, {
+    event: "run_start",
+    patientLastName: ctx.patientLastName,
+    patientFirstName: ctx.patientFirstName,
+    ip: ctx.ip,
+    totalSteps: steps.length,
+  });
+  for (let i = 0; i < steps.length; i++) {
+    const step = steps[i]!;
+    onProgress(i, steps.length, step.label, "running");
+    logTypeAgentStep(ctx.runId, { event: "step_start", index: i, label: step.label });
+    try {
+      await step.execute(ctx);
+      onProgress(i, steps.length, step.label, "done");
+      logTypeAgentStep(ctx.runId, { event: "step_done", index: i, label: step.label });
+    } catch (err) {
+      const message = err instanceof Error ? err.message : String(err);
+      onProgress(i, steps.length, step.label, "error", message);
+      logTypeAgentStep(ctx.runId, { event: "step_error", index: i, label: step.label, error: message });
+      throw err;
+    }
+    await new Promise((resolve) => setTimeout(resolve, step.delayAfterMs));
+  }
+  logTypeAgentStep(ctx.runId, { event: "run_done" });
+}
+
+export async function runExistingPatientOpenDental(
+  userId: number,
+  runId: string,
+  ip: string,
+  patientLastName: string,
+  patientFirstName: string,
+  onProgress: ProgressCallback
+): Promise<void> {
+  const ctx: RunContext = {
+    ip,
+    userId,
+    runId,
+    patientLastName,
+    patientFirstName,
+    windowBounds: null,
+    beforeNextWindow: null,
+  };
+  await runSteps(ctx, OPEN_DENTAL_EXISTING_PATIENT, onProgress);
+}
+
+// TEMPORARY TEST PATH — types the full last name directly (relying on the Select Patient
+// window's default focus, no field click) and then moves to a hardcoded ratio (0.31, 0.21) —
+// the position manually read off a real "Allowed, Allen" row screenshot — instead of any
+// vision lookup. Exists purely to test the ratio→pixel conversion and move/double-click
+// mechanics in isolation from AI locate mistakes. Kept separate from the real flow above,
+// which now types into both name fields individually and uses window-relative locates instead.
+const TEST_ROW_X_RATIO = 0.31;
+const TEST_ROW_Y_RATIO = 0.21;
+
+const OPEN_DENTAL_EXISTING_PATIENT_RATIO_TEST: RunStep[] = [
+  {
+    label: "Double-click the schedule at the cursor position",
+    execute: async (ctx) => {
+      await doubleClickCurrent(ctx.ip);
+    },
+    delayAfterMs: 1000, // Select Patient window opening
+  },
+  {
+    label: "Type the patient's last name (no field click first — relies on default focus)",
+    execute: async (ctx) => {
+      await typeText(ctx.patientLastName, ctx.ip);
+    },
+    delayAfterMs: 600, // patient list filtering
+  },
+  {
+    label: "TEST: verify the last name was typed",
+    execute: async (ctx) => {
+      const { image } = await captureScreenshot(ctx.ip);
+      backupTypeAgentScreenshot(ctx.runId, `ratio_test_typed_check_${ctx.patientLastName}`, image);
+      const typed = await confirmTextTyped(ctx.userId, image, ctx.patientLastName);
+      if (!typed) {
+        throw new Error(`"${ctx.patientLastName}" doesn't appear to have been typed anywhere on screen`);
+      }
+    },
+    delayAfterMs: 200,
+  },
+  {
+    label: `TEST: move to fixed ratio (${TEST_ROW_X_RATIO}, ${TEST_ROW_Y_RATIO}) and double-click`,
+    execute: async (ctx) => {
+      const { image } = await captureScreenshot(ctx.ip);
+      const { width = 0, height = 0 } = await sharp(Buffer.from(image, "base64")).metadata();
+      const x = Math.round(TEST_ROW_X_RATIO * width);
+      const y = Math.round(TEST_ROW_Y_RATIO * height);
+
+      console.log(`[type-agent] TEST double-click at ratio (${TEST_ROW_X_RATIO}, ${TEST_ROW_Y_RATIO}) -> pixel (${x}, ${y})`);
+      await moveMouse(x, y, ctx.ip);
+      await doubleClick(x, y, ctx.ip);
+    },
+    delayAfterMs: 1200,
+  },
+];
+
+export async function runExistingPatientOpenDentalRatioTest(
+  userId: number,
+  runId: string,
+  ip: string,
+  patientLastName: string,
+  patientFirstName: string,
+  onProgress: ProgressCallback
+): Promise<void> {
+  const ctx: RunContext = {
+    ip,
+    userId,
+    runId,
+    patientLastName,
+    patientFirstName,
+    windowBounds: null,
+    beforeNextWindow: null,
+  };
+  await runSteps(ctx, OPEN_DENTAL_EXISTING_PATIENT_RATIO_TEST, onProgress);
+}

apps/Backend/src/services/visionLocate.ts

@@ -0,0 +1,471 @@
+import sharp from "sharp";
+import { storage } from "../storage";
+import { resolveAiProvider, getLlm } from "../ai/llm-factory";
+
+// Side length (px) of the debug crop saved around a click point — big enough to show
+// surrounding context (e.g. neighboring grid rows) when reviewing what a run actually clicked.
+const DEBUG_CROP_SIZE = 440;
+
+interface ParsedLocation {
+  found: boolean;
+  xRatio?: number;
+  yRatio?: number;
+}
+
+// Parses the model's response into {found, xRatio, yRatio}, tolerating near-miss JSON rather
+// than only accepting strictly valid JSON. Seen in practice with the old pixel-based format:
+// {"found": true, "x": 1023, 187} — a dropped key with the value still present positionally.
+// Since this response should only ever contain two numbers (the coordinates), falling back to
+// "first two numbers after found" is safe and recovers without burning another AI call.
+function parseLocationResponse(raw: string): ParsedLocation | null {
+  const match = raw.match(/\{[\s\S]*\}/);
+  if (!match) return null;
+  const block = match[0];
+
+  try {
+    return JSON.parse(block) as ParsedLocation;
+  } catch {
+    // fall through to lenient repair below
+  }
+
+  const foundMatch = block.match(/"found"\s*:\s*(true|false)/i);
+  if (!foundMatch) return null;
+  const found = foundMatch[1]!.toLowerCase() === "true";
+  if (!found) return { found: false };
+
+  const afterFound = block.slice(foundMatch.index! + foundMatch[0].length);
+  const numbers = afterFound.match(/-?\d+(\.\d+)?/g);
+  if (!numbers || numbers.length < 2) return null;
+
+  return { found: true, xRatio: Number(numbers[0]), yRatio: Number(numbers[1]) };
+}
+
+// Asks the configured vision AI to find a described UI element in a screenshot and return
+// its position — the core primitive the Type Agent step runner clicks/types through.
+// Reuses the same Claude-vision pattern as /api/ai/detect-eligibility-info.
+//
+// The AI reports position as a 0-1 ratio of image width/height rather than absolute pixels.
+// Vision models are more reliable at "this is 4/10 of the way across, 3/10 down" than at
+// naming an exact pixel — asking for pixels directly produced coordinates that were close but
+// occasionally off by enough to land on a neighboring row or the title bar above it. A ratio
+// is resolution-independent by construction, so it's converted to real screen pixels here
+// using the actual screenshot dimensions rather than trusting the model to know the image size.
+export async function locateOnScreenshot(
+  userId: number,
+  imageBase64: string,
+  goal: string
+): Promise<{ x: number; y: number; xRatio: number; yRatio: number } | null> {
+  const aiSettings = await storage.getAiSettings(userId);
+  const activeAi = resolveAiProvider(aiSettings ?? {});
+  if (!activeAi) {
+    throw new Error("AI is not configured. Add an API key in AI Settings.");
+  }
+  if (activeAi.provider !== "claude") {
+    throw new Error("Vision-guided steps require Claude to be the active AI provider.");
+  }
+
+  const llm = getLlm(activeAi.provider, activeAi.key, activeAi.model);
+  const { width = 0, height = 0 } = await sharp(Buffer.from(imageBase64, "base64")).metadata();
+
+  const content = [
+    {
+      type: "text",
+      text:
+        `This is a screenshot of a Windows desktop application. Find this UI element: "${goal}". ` +
+        "Respond with strict JSON only, no prose, no markdown fences: " +
+        '{"found": true, "xRatio": <0 to 1>, "yRatio": <0 to 1>} if you can locate it, or ' +
+        '{"found": false} if it isn\'t visible in this screenshot. xRatio is how far across the ' +
+        "image the element's center is, as a fraction of the TOTAL image width (0 = left edge, " +
+        "0.5 = horizontal center, 1 = right edge). yRatio is how far down the element's center is, " +
+        "as a fraction of the TOTAL image height (0 = top edge, 1 = bottom edge). Use two decimal " +
+        "places of precision — do not report pixel coordinates.",
+    },
+    {
+      type: "image_url",
+      image_url: { url: `data:image/png;base64,${imageBase64}` },
+    },
+  ];
+
+  // A response that's fully unparseable even after the lenient repair above is worth one
+  // retry (rare model hiccup); anything the repair can salvage is used immediately, no
+  // retry needed.
+  const MAX_ATTEMPTS = 2;
+  let lastError: Error | null = null;
+
+  for (let attempt = 1; attempt <= MAX_ATTEMPTS; attempt++) {
+    const response = await llm.invoke([{ role: "user", content }] as any);
+    const raw = String(response.content).trim();
+
+    const parsed = parseLocationResponse(raw);
+    if (!parsed) {
+      lastError = new Error(`AI returned an unparseable response: ${raw.slice(0, 200)}`);
+      continue;
+    }
+
+    if (!parsed.found || typeof parsed.xRatio !== "number" || typeof parsed.yRatio !== "number") {
+      return null;
+    }
+    return {
+      x: Math.round(parsed.xRatio * width),
+      y: Math.round(parsed.yRatio * height),
+      xRatio: parsed.xRatio,
+      yRatio: parsed.yRatio,
+    };
+  }
+
+  throw lastError ?? new Error("AI returned an unparseable response");
+}
+
+// Crops a small square around (x, y) and draws a red crosshair marker at that exact point —
+// a debug artifact saved before each click so a person can see afterward exactly where the
+// run was about to click. A real screen capture won't reliably include the OS mouse cursor
+// (BitBlt-based grabs typically omit it), so this synthetic marker stands in for it.
+export async function cropAroundPoint(imageBase64: string, x: number, y: number): Promise<string> {
+  const source = sharp(Buffer.from(imageBase64, "base64"));
+  const { width = 0, height = 0 } = await source.metadata();
+
+  const cropWidth = Math.min(DEBUG_CROP_SIZE, width);
+  const cropHeight = Math.min(DEBUG_CROP_SIZE, height);
+  const left = Math.round(Math.max(0, Math.min(x - cropWidth / 2, width - cropWidth)));
+  const top = Math.round(Math.max(0, Math.min(y - cropHeight / 2, height - cropHeight)));
+  const markerX = x - left;
+  const markerY = y - top;
+
+  const crosshair = Buffer.from(
+    `<svg width="${cropWidth}" height="${cropHeight}">` +
+      `<line x1="${markerX - 12}" y1="${markerY}" x2="${markerX + 12}" y2="${markerY}" stroke="red" stroke-width="2"/>` +
+      `<line x1="${markerX}" y1="${markerY - 12}" x2="${markerX}" y2="${markerY + 12}" stroke="red" stroke-width="2"/>` +
+      `<circle cx="${markerX}" cy="${markerY}" r="7" fill="none" stroke="red" stroke-width="2"/>` +
+      `</svg>`
+  );
+
+  const cropped = await source
+    .extract({ left, top, width: cropWidth, height: cropHeight })
+    .composite([{ input: crosshair }])
+    .png()
+    .toBuffer();
+
+  return cropped.toString("base64");
+}
+
+interface RawMatch {
+  xRatio: number;
+  yTopRatio: number;
+  yBottomRatio: number;
+}
+
+// Parses {"matches": [{"xRatio":.., "yTopRatio":.., "yBottomRatio":..}, ...]}, tolerating
+// near-miss JSON the same way parseLocationResponse does — falls back to regex-extracting every
+// triple in the response if strict parsing fails, rather than treating a malformed-but-salvageable
+// response as zero matches.
+function parseMatchesResponse(raw: string): RawMatch[] | null {
+  const block = raw.match(/\{[\s\S]*\}/)?.[0];
+  if (!block) return null;
+
+  try {
+    const parsed = JSON.parse(block);
+    if (Array.isArray(parsed.matches)) return parsed.matches;
+  } catch {
+    // fall through to lenient repair below
+  }
+
+  const triples: RawMatch[] = [];
+  const tripleRegex =
+    /"xRatio"\s*:\s*(-?\d+(?:\.\d+)?)\s*,\s*"yTopRatio"\s*:\s*(-?\d+(?:\.\d+)?)\s*,\s*"yBottomRatio"\s*:\s*(-?\d+(?:\.\d+)?)/g;
+  let match: RegExpExecArray | null;
+  while ((match = tripleRegex.exec(block))) {
+    triples.push({ xRatio: Number(match[1]), yTopRatio: Number(match[2]), yBottomRatio: Number(match[3]) });
+  }
+  return triples.length > 0 ? triples : null;
+}
+
+// Like locateOnScreenshot, but finds every occurrence of an exact piece of text rather than
+// one best guess for a described element. Used to disambiguate by position instead of by
+// asking the AI to judge which occurrence is "the right one" — e.g. a last name shows up once
+// in the search box and once per matching patient row, so the caller pairs it against another
+// text's occurrences (a first name) that share the same row instead of relying on a single
+// fuzzy vision judgment call.
+//
+// Reports each match's TOP and BOTTOM pixel edge rather than asking the model to self-estimate a
+// "center" — a center is an abstract judgment call, whereas the top/bottom of a glyph is a
+// concrete, visible thing to point at. The vertical midpoint used for x/y below is then computed
+// here in code from those two real edges, not trusted as a direct AI estimate.
+export async function locateAllOnScreenshot(
+  userId: number,
+  imageBase64: string,
+  text: string
+): Promise<{ x: number; y: number }[]> {
+  const aiSettings = await storage.getAiSettings(userId);
+  const activeAi = resolveAiProvider(aiSettings ?? {});
+  if (!activeAi) {
+    throw new Error("AI is not configured. Add an API key in AI Settings.");
+  }
+  if (activeAi.provider !== "claude") {
+    throw new Error("Vision-guided steps require Claude to be the active AI provider.");
+  }
+
+  const llm = getLlm(activeAi.provider, activeAi.key, activeAi.model);
+  const { width = 0, height = 0 } = await sharp(Buffer.from(imageBase64, "base64")).metadata();
+
+  const content = [
+    {
+      type: "text",
+      text:
+        `This is a screenshot of a Windows desktop application. Find EVERY occurrence of the text ` +
+        `"${text}" visible anywhere in this screenshot (case-insensitive) — there may be zero, one, ` +
+        "or several. Respond with strict JSON only, no prose, no markdown fences: " +
+        '{"matches": [{"xRatio": <0 to 1>, "yTopRatio": <0 to 1>, "yBottomRatio": <0 to 1>}, ...]} — ' +
+        "one entry per occurrence. xRatio is how far across the image the occurrence's horizontal " +
+        "center is, as a fraction of the TOTAL image width. yTopRatio is where the TOP edge of that " +
+        "occurrence's text (the top of its tallest letters) is, and yBottomRatio is where its BOTTOM " +
+        "edge (the bottom of its lowest letters, including descenders) is — both as a fraction of " +
+        "the TOTAL image height. Use an empty array if there are no occurrences.",
+    },
+    {
+      type: "image_url",
+      image_url: { url: `data:image/png;base64,${imageBase64}` },
+    },
+  ];
+
+  const MAX_ATTEMPTS = 2;
+  let lastError: Error | null = null;
+
+  for (let attempt = 1; attempt <= MAX_ATTEMPTS; attempt++) {
+    const response = await llm.invoke([{ role: "user", content }] as any);
+    const raw = String(response.content).trim();
+
+    const matches = parseMatchesResponse(raw);
+    if (!matches) {
+      lastError = new Error(`AI returned an unparseable response: ${raw.slice(0, 200)}`);
+      continue;
+    }
+    return matches.map((m) => ({
+      x: Math.round(m.xRatio * width),
+      y: Math.round(((m.yTopRatio + m.yBottomRatio) / 2) * height),
+    }));
+  }
+
+  throw lastError ?? new Error("AI returned an unparseable response");
+}
+
+// Asks the AI to measure the height of one row in a results-grid list, as a ratio of the
+// image's total height — used to build a grid of valid row-center y-positions so a click can be
+// snapped toward the middle of whichever row it's closest to, rather than trusting a single
+// direct locate call's y-coordinate on its own (which tends to land near a row's top edge).
+export async function detectRowHeightRatio(userId: number, imageBase64: string): Promise<number> {
+  const aiSettings = await storage.getAiSettings(userId);
+  const activeAi = resolveAiProvider(aiSettings ?? {});
+  if (!activeAi) {
+    throw new Error("AI is not configured. Add an API key in AI Settings.");
+  }
+  if (activeAi.provider !== "claude") {
+    throw new Error("Vision-guided steps require Claude to be the active AI provider.");
+  }
+
+  const llm = getLlm(activeAi.provider, activeAi.key, activeAi.model);
+
+  const content = [
+    {
+      type: "text",
+      text:
+        "This is a screenshot containing a results-grid list of rows (e.g. a patient list) with a " +
+        "header row followed by data rows, all data rows the same height. IGNORE the header row — " +
+        "it is taller than a data row and would skew the measurement. Look at ALL the visible data " +
+        "rows (not just one) and measure their AVERAGE height. Respond with strict JSON only, no " +
+        'prose, no markdown fences: {"rowHeightRatio": <0 to 1>} — the average data row height as ' +
+        "a fraction of the TOTAL image height. Use three decimal places of precision.",
+    },
+    {
+      type: "image_url",
+      image_url: { url: `data:image/png;base64,${imageBase64}` },
+    },
+  ];
+
+  const response = await llm.invoke([{ role: "user", content }] as any);
+  const raw = String(response.content).trim();
+  const match = raw.match(/"rowHeightRatio"\s*:\s*(-?\d+(?:\.\d+)?)/);
+  if (!match) throw new Error(`AI returned an unparseable response: ${raw.slice(0, 200)}`);
+  return Number(match[1]);
+}
+
+// Asks the AI to find the x-positions of the MAJOR vertical dividers that split a window into
+// its big panels/columns (e.g. a "Patient Info" panel, a middle fields+list panel, a right-side
+// grid panel) — as opposed to minor lines inside a single table's own columns. Used to tell
+// apart same-text matches that live in different panels (e.g. "Exam" appearing both in a
+// clickable procedures list and, separately, in an already-added-procedures grid) by which
+// column they actually fall in, rather than guessing from y-position alone.
+export async function detectColumnBoundaries(userId: number, imageBase64: string): Promise<number[]> {
+  const aiSettings = await storage.getAiSettings(userId);
+  const activeAi = resolveAiProvider(aiSettings ?? {});
+  if (!activeAi) {
+    throw new Error("AI is not configured. Add an API key in AI Settings.");
+  }
+  if (activeAi.provider !== "claude") {
+    throw new Error("Vision-guided steps require Claude to be the active AI provider.");
+  }
+
+  const llm = getLlm(activeAi.provider, activeAi.key, activeAi.model);
+  const { width = 0 } = await sharp(Buffer.from(imageBase64, "base64")).metadata();
+
+  const content = [
+    {
+      type: "text",
+      text:
+        "This screenshot shows a Windows dialog laid out in a small number of large vertical " +
+        "sections (columns) — e.g. a distinct panel on the left, a middle section with fields " +
+        'and/or a list, and another panel or grid on the right. Find the x-position of each MAJOR ' +
+        "vertical divider between these big sections (a visible line, border, or clear gap — NOT " +
+        "the minor column lines inside a single table). Respond with strict JSON only, no prose, " +
+        'no markdown fences: {"dividerXRatios": [<0 to 1>, ...]} — one entry per major divider, ' +
+        "sorted left to right, as a fraction of the TOTAL image width. Use two decimal places of " +
+        "precision.",
+    },
+    {
+      type: "image_url",
+      image_url: { url: `data:image/png;base64,${imageBase64}` },
+    },
+  ];
+
+  const response = await llm.invoke([{ role: "user", content }] as any);
+  const raw = String(response.content).trim();
+  const block = raw.match(/\{[\s\S]*\}/)?.[0];
+  if (!block) throw new Error(`AI returned an unparseable response: ${raw.slice(0, 200)}`);
+
+  let ratios: number[];
+  try {
+    const parsed = JSON.parse(block);
+    if (!Array.isArray(parsed.dividerXRatios)) throw new Error("not an array");
+    ratios = parsed.dividerXRatios;
+  } catch {
+    const arrayMatch = block.match(/"dividerXRatios"\s*:\s*\[([^\]]*)\]/);
+    if (!arrayMatch) throw new Error(`AI returned an unparseable response: ${raw.slice(0, 200)}`);
+    ratios = arrayMatch[1]!
+      .split(",")
+      .map((s) => Number(s.trim()))
+      .filter((n) => !Number.isNaN(n));
+  }
+
+  return ratios.map((r) => Math.round(r * width)).sort((a, b) => a - b);
+}
+
+export interface WindowBounds {
+  left: number;
+  top: number;
+  width: number;
+  height: number;
+}
+
+// Compares two full screenshots and returns the bounding box of whatever changed
+// significantly between them — used to find a newly-opened dialog's exact position/size with
+// pixel math instead of an AI call, so later steps can crop every screenshot down to just that
+// window and never even show the AI anything outside it (the earlier bug where a name prefix
+// happened to also match unrelated text elsewhere on screen, e.g. "All Received" in a side
+// panel, is structurally impossible once matching only ever sees the cropped window).
+//
+// Rather than a raw min/max over any differing pixel, this counts changed pixels per row and
+// per column and only counts a row/column as part of the new window once a meaningful fraction
+// of it changed — a real window opening changes a large contiguous block, whereas incidental
+// noise elsewhere (a blinking clock, a flickering tray icon) only touches a handful of pixels
+// and would otherwise blow the bounding box out to include it.
+export async function diffBoundingBox(
+  beforeBase64: string,
+  afterBase64: string
+): Promise<WindowBounds | null> {
+  const [before, after] = await Promise.all([
+    sharp(Buffer.from(beforeBase64, "base64")).ensureAlpha().raw().toBuffer({ resolveWithObject: true }),
+    sharp(Buffer.from(afterBase64, "base64")).ensureAlpha().raw().toBuffer({ resolveWithObject: true }),
+  ]);
+  const { data: b, info } = before;
+  const { data: a, info: infoAfter } = after;
+  if (info.width !== infoAfter.width || info.height !== infoAfter.height) return null;
+
+  const { width, height, channels } = info;
+  const PIXEL_DIFF_THRESHOLD = 40; // sum of |dR| + |dG| + |dB| to count a pixel as "changed"
+  const rowCounts = new Uint32Array(height);
+  const colCounts = new Uint32Array(width);
+
+  for (let y = 0; y < height; y++) {
+    const rowBase = y * width * channels;
+    for (let x = 0; x < width; x++) {
+      const idx = rowBase + x * channels;
+      const diff = Math.abs(a[idx]! - b[idx]!) + Math.abs(a[idx + 1]! - b[idx + 1]!) + Math.abs(a[idx + 2]! - b[idx + 2]!);
+      if (diff > PIXEL_DIFF_THRESHOLD) {
+        rowCounts[y] = (rowCounts[y] ?? 0) + 1;
+        colCounts[x] = (colCounts[x] ?? 0) + 1;
+      }
+    }
+  }
+
+  const rowThreshold = width * 0.05;
+  const colThreshold = height * 0.05;
+
+  let top = -1;
+  let bottom = -1;
+  for (let y = 0; y < height; y++) {
+    if (rowCounts[y]! > rowThreshold) {
+      if (top === -1) top = y;
+      bottom = y;
+    }
+  }
+  let left = -1;
+  let right = -1;
+  for (let x = 0; x < width; x++) {
+    if (colCounts[x]! > colThreshold) {
+      if (left === -1) left = x;
+      right = x;
+    }
+  }
+
+  if (top === -1 || left === -1) return null;
+  return { left, top, width: right - left + 1, height: bottom - top + 1 };
+}
+
+// Plain crop, no marker — used to restrict a screenshot to a previously-detected window's
+// bounds before handing it to any locate call.
+export async function cropToRegion(imageBase64: string, region: WindowBounds): Promise<string> {
+  const cropped = await sharp(Buffer.from(imageBase64, "base64"))
+    .extract({ left: region.left, top: region.top, width: region.width, height: region.height })
+    .png()
+    .toBuffer();
+  return cropped.toString("base64");
+}
+
+// Sanity check for steps that type without first vision-clicking into a field (relying on
+// whatever already has focus) — confirms the text actually landed somewhere visible on
+// screen before moving on, catching the case where focus wasn't where it was assumed to be.
+export async function confirmTextTyped(
+  userId: number,
+  fullScreenshotBase64: string,
+  expectedText: string
+): Promise<boolean> {
+  const aiSettings = await storage.getAiSettings(userId);
+  const activeAi = resolveAiProvider(aiSettings ?? {});
+  if (!activeAi) {
+    throw new Error("AI is not configured. Add an API key in AI Settings.");
+  }
+  if (activeAi.provider !== "claude") {
+    throw new Error("Vision-guided steps require Claude to be the active AI provider.");
+  }
+
+  const llm = getLlm(activeAi.provider, activeAi.key, activeAi.model);
+
+  const content = [
+    {
+      type: "text",
+      text:
+        `This is a screenshot of a Windows desktop application. Is the text "${expectedText}" ` +
+        "visible typed into some text input field on screen? Respond with strict JSON only, no " +
+        'prose, no markdown fences: {"confirmed": true} if that text is visible in a field, or ' +
+        '{"confirmed": false} if it is not visible anywhere.',
+    },
+    {
+      type: "image_url",
+      image_url: { url: `data:image/png;base64,${fullScreenshotBase64}` },
+    },
+  ];
+
+  const response = await llm.invoke([{ role: "user", content }] as any);
+  const raw = String(response.content).trim();
+  const match = raw.match(/"confirmed"\s*:\s*(true|false)/i);
+  return match?.[1]?.toLowerCase() === "true";
+}

apps/Backend/src/services/windowsAgentBridge.ts

@@ -0,0 +1,64 @@
+import { io } from "../socket";
+
+const COMMAND_TIMEOUT_MS = 10000;
+
+// Picks a connected Windows Agent socket by IP address — falls back to the first connected
+// agent if none is given (fine while offices only ever have one PC connected).
+function getAgentSocket(ip?: string) {
+  if (!io) throw new Error("Socket.io not initialized");
+  const namespaceSockets = Array.from(io.of("/agent").sockets.values());
+  const target = ip
+    ? namespaceSockets.find((s) => {
+        const socketIp = (s.handshake.headers["x-forwarded-for"] as string)?.split(",")[0]?.trim()
+          || s.handshake.address;
+        return socketIp === ip;
+      })
+    : namespaceSockets[0];
+  if (!target) throw new Error("No Windows Agent connected");
+  return target;
+}
+
+async function sendCommand<T>(event: string, payload: unknown, ip?: string): Promise<T> {
+  const socket = getAgentSocket(ip);
+  return socket.timeout(COMMAND_TIMEOUT_MS).emitWithAck(event, payload) as Promise<T>;
+}
+
+// Captures the Windows PC's screen. Returns a base64-encoded PNG for the app's AI to read.
+export function captureScreenshot(ip?: string) {
+  return sendCommand<{ image: string }>("cmd:screenshot", {}, ip);
+}
+
+// Moves the cursor without clicking — lets a step take a confirmation screenshot before
+// committing to a click.
+export function moveMouse(x: number, y: number, ip?: string) {
+  return sendCommand<{ ok: boolean }>("cmd:move", { x, y }, ip);
+}
+
+export function click(x: number, y: number, ip?: string) {
+  return sendCommand<{ ok: boolean }>("cmd:click", { x, y }, ip);
+}
+
+export function doubleClick(x: number, y: number, ip?: string) {
+  return sendCommand<{ ok: boolean }>("cmd:double_click", { x, y }, ip);
+}
+
+// Double-clicks wherever the mouse already is — no coordinates needed. Used for the first
+// step of a run, where staff pre-position the cursor before triggering it from the browser.
+export function doubleClickCurrent(ip?: string) {
+  return sendCommand<{ ok: boolean }>("cmd:double_click_current", {}, ip);
+}
+
+export function typeText(text: string, ip?: string) {
+  return sendCommand<{ ok: boolean }>("cmd:type", { text }, ip);
+}
+
+export function pressKey(key: string, ip?: string) {
+  return sendCommand<{ ok: boolean }>("cmd:key", { key }, ip);
+}
+
+// Forcibly closes a connected agent's socket — used by the "x" on the Type Agent page to
+// let staff stop controlling a PC without touching the exe on that machine.
+export function disconnectAgent(ip: string) {
+  const socket = getAgentSocket(ip);
+  socket.disconnect(true);
+}

apps/Backend/src/socket.ts

@@ -3,6 +3,22 @@ import { Server, Socket } from "socket.io";
 
 let io: Server | null = null;
 
+interface ConnectedAgent {
+  socketId: string;
+  ip: string;
+  connectedAt: string;
+}
+
+// Windows Agents (DentalAgent.exe) connected via the /agent namespace, keyed by socket id.
+const connectedAgents = new Map<string, ConnectedAgent>();
+
+export function getAgentStatus() {
+  return {
+    connected: connectedAgents.size > 0,
+    agents: Array.from(connectedAgents.values()),
+  };
+}
+
 export function initSocket(server: HttpServer) {
   const NODE_ENV = (
     process.env.NODE_ENV ||
@@ -47,7 +63,49 @@ export function initSocket(server: HttpServer) {
     console.error("Socket engine connection_error:", err);
   });
 
+  initAgentNamespace(io);
+
   return io;
 }
 
+// Windows Agent (DentalAgent.exe) bridge. Separate namespace so browser clients on the
+// default namespace never see agent traffic, and so we can gate it with a shared secret —
+// this connection will eventually be able to click/type on a real front-desk PC.
+function initAgentNamespace(server: Server) {
+  const agentNamespace = server.of("/agent");
+  const AGENT_TOKEN = process.env.WINDOWS_AGENT_TOKEN;
+
+  agentNamespace.use((socket, next) => {
+    if (!AGENT_TOKEN) {
+      // No token configured — refuse rather than silently accepting any connection.
+      return next(new Error("Windows Agent bridge is not configured (WINDOWS_AGENT_TOKEN unset)"));
+    }
+    if (socket.handshake.auth?.token !== AGENT_TOKEN) {
+      return next(new Error("Invalid agent token"));
+    }
+    next();
+  });
+
+  agentNamespace.on("connection", (socket: Socket) => {
+    // x-forwarded-for is only trustworthy behind a proxy we control (nginx in prod);
+    // falls back to the raw socket address for direct LAN connections in dev.
+    const ip = (socket.handshake.headers["x-forwarded-for"] as string)?.split(",")[0]?.trim()
+      || socket.handshake.address;
+
+    connectedAgents.set(socket.id, {
+      socketId: socket.id,
+      ip,
+      connectedAt: new Date().toISOString(),
+    });
+    console.log("🖥️  Windows Agent connected:", socket.id, ip);
+    io?.emit("type-agent:status", getAgentStatus());
+
+    socket.on("disconnect", () => {
+      connectedAgents.delete(socket.id);
+      console.log("🖥️  Windows Agent disconnected:", socket.id);
+      io?.emit("type-agent:status", getAgentStatus());
+    });
+  });
+}
+
 export { io };

apps/Backend/src/storage/appointment-procedures-storage.ts

@@ -6,6 +6,8 @@ import {
   UpdateAppointmentProcedure,
 } from "@repo/db/types";
 import { prisma as db } from "@repo/db/client";
+import fs from "fs";
+import path from "path";
 
 export interface AppointmentFileMeta {
   filename: string;
@@ -46,6 +48,11 @@ export interface IAppointmentProceduresStorage {
   deleteProcedure(id: number): Promise<void>;
   clearByAppointmentId(appointmentId: number): Promise<void>;
   getAppointmentFiles(appointmentId: number): Promise<AppointmentFileMeta[]>;
+  addAppointmentFile(
+    appointmentId: number,
+    file: AppointmentFileMeta
+  ): Promise<AppointmentFileMeta & { id: number }>;
+  deleteAppointmentFile(appointmentId: number, fileId: number): Promise<boolean>;
   getAppointmentIdsWithProcedures(ids: number[]): Promise<Set<number>>;
   getProcedureCodesByAppointmentIds(ids: number[]): Promise<Map<number, string[]>>;
 }
@@ -201,4 +208,56 @@ export const appointmentProceduresStorage: IAppointmentProceduresStorage = {
       filePath: f.filePath,
     }));
   },
+
+  async addAppointmentFile(
+    appointmentId: number,
+    file: AppointmentFileMeta
+  ): Promise<AppointmentFileMeta & { id: number }> {
+    const row = await db.appointmentFile.create({
+      data: {
+        appointmentId,
+        filename: file.filename,
+        mimeType: file.mimeType ?? null,
+        filePath: file.filePath ?? null,
+      },
+    });
+    return {
+      id: row.id,
+      filename: row.filename,
+      mimeType: row.mimeType,
+      filePath: row.filePath,
+    };
+  },
+
+  async deleteAppointmentFile(appointmentId: number, fileId: number): Promise<boolean> {
+    const file = await db.appointmentFile.findFirst({
+      where: { id: fileId, appointmentId },
+    });
+    if (!file) return false;
+
+    await db.appointmentFile.delete({ where: { id: fileId } });
+
+    // Remove any ClaimFile copies previously auto-linked from this appointment file
+    // so a deleted/replaced attachment doesn't linger on the claim and get re-uploaded.
+    await db.claimFile.deleteMany({
+      where: { filename: file.filename, claim: { appointmentId } },
+    });
+
+    // Best-effort cleanup of the underlying cloud-storage file/disk copy.
+    if (file.filePath) {
+      const cloudFile = await db.cloudFile.findFirst({
+        where: { diskPath: file.filePath },
+        select: { id: true, diskPath: true },
+      });
+      if (cloudFile) {
+        if (cloudFile.diskPath) {
+          const abs = path.join(process.cwd(), cloudFile.diskPath);
+          if (fs.existsSync(abs)) fs.unlinkSync(abs);
+        }
+        await db.cloudFile.delete({ where: { id: cloudFile.id } }).catch(() => null);
+      }
+    }
+
+    return true;
+  },
 };

apps/Backend/src/storage/cloudStorage-storage.ts

@@ -138,6 +138,7 @@ export interface IStorage {
   streamFileTo(resStream: NodeJS.WritableStream, fileId: number): Promise<void>;
 
   // Patient folder
+  getPatientFolder(patientId: number): Promise<CloudFolder | null>;
   getOrCreatePatientFolder(
     userId: number,
     patientId: number,
@@ -161,6 +162,7 @@ export interface IStorage {
     patientId: number,
     category: string
   ): Promise<CloudFile[]>;
+  listRecentAttachmentFiles(limit?: number): Promise<CloudFile[]>;
 }
 
 /* ------------------------------- Implementation ------------------------------- */
@@ -548,6 +550,13 @@ export const cloudStorageStorage: IStorage = {
   },
 
   // --- PATIENT FOLDER ---
+  async getPatientFolder(patientId: number) {
+    const existing = await db.cloudFolder.findFirst({
+      where: { patientId },
+    });
+    return (existing as unknown as CloudFolder) ?? null;
+  },
+
   async getOrCreatePatientFolder(
     userId: number,
     patientId: number,
@@ -663,6 +672,25 @@ export const cloudStorageStorage: IStorage = {
     return files.map(serializeFile) as unknown as CloudFile[];
   },
 
+  async listRecentAttachmentFiles(limit: number = 20) {
+    const files = await db.cloudFile.findMany({
+      where: { folder: { name: "Attachments" }, isComplete: true },
+      orderBy: { createdAt: "desc" },
+      take: limit,
+      select: {
+        id: true,
+        name: true,
+        mimeType: true,
+        fileSize: true,
+        folderId: true,
+        isComplete: true,
+        createdAt: true,
+        updatedAt: true,
+      },
+    });
+    return files.map(serializeFile) as unknown as CloudFile[];
+  },
+
   // --- STREAM ---
   async streamFileTo(resStream: NodeJS.WritableStream, fileId: number) {
     const file = await db.cloudFile.findUnique({

apps/Backend/src/storage/patients-storage.ts

@@ -11,6 +11,7 @@ export interface IStorage {
   getPatient(id: number): Promise<Patient | undefined>;
   getPatientByInsuranceId(insuranceId: string): Promise<Patient | null>;
   getPatientByInsuranceIdAndDob(insuranceId: string, dob: Date): Promise<Patient | null>;
+  getPatientByInsuranceIdNoDob(insuranceId: string): Promise<Patient | null>;
   getAllPatients(): Promise<Patient[]>;
   getRecentPatients(limit: number, offset: number): Promise<Patient[]>;
   getPatientsByIds(ids: number[]): Promise<Patient[]>;
@@ -74,6 +75,12 @@ export const patientsStorage: IStorage = {
     });
   },
 
+  async getPatientByInsuranceIdNoDob(insuranceId: string): Promise<Patient | null> {
+    return db.patient.findFirst({
+      where: { insuranceId, dateOfBirth: null },
+    });
+  },
+
   async getRecentPatients(limit: number, offset: number): Promise<Patient[]> {
     return db.patient.findMany({
       skip: offset,

apps/Backend/src/storage/twilio-storage.ts

@@ -1,5 +1,12 @@
 import { prisma as db } from "@repo/db/client";
 
+// Exported so twilio-webhooks.ts can detect an admin-customized template
+// (vs. this untouched default) and swap in a translated greeting instead.
+export const DEFAULT_GREETING =
+  "Hi {firstName}, this is Lisa, the AI assistant at {officeName}. How can I help you today?";
+export const DEFAULT_RECALL_GREETING =
+  "Hi {firstName}, this is Lisa from {officeName}. We wanted to check in — you're due for a routine exam and cleaning. Would you like to make an appointment because your insurance covers it?";
+
 export type TwilioSettingsData = {
   accountSid: string;
   authToken: string;
@@ -96,6 +103,38 @@ export const twilioStorage = {
     });
   },
 
+  // ── Call Templates — wording spoken during live AI phone calls, kept
+  // separate from the SMS wording above (routePatientTurn() consumes
+  // whichever set the caller passes in). ────────────────────────────────────
+
+  async getAiCallTemplates(userId: number): Promise<Record<string, string>> {
+    const settings = await db.twilioSettings.findUnique({ where: { userId } });
+    const all = (settings?.templates as Record<string, string>) || {};
+    return {
+      greeting: all["_ai_call_greeting"] ?? all["_ai_chat_call_template"] ?? DEFAULT_GREETING,
+      reminderGreeting:   all["_ai_call_reminder_greeting"]    ?? "Sure, I can help with that.",
+      newPatientGreeting: all["_ai_call_new_patient_greeting"] ?? "No problem, let's get you set up.",
+      generalFallback:    all["_ai_call_general_fallback"]     ?? "Sure, how can I help?",
+      recallGreeting:     all["_ai_call_recall_greeting"]      ?? DEFAULT_RECALL_GREETING,
+    };
+  },
+
+  async saveAiCallTemplates(userId: number, templates: { greeting?: string; reminderGreeting?: string; newPatientGreeting?: string; generalFallback?: string; recallGreeting?: string }) {
+    const settings = await db.twilioSettings.findUnique({ where: { userId } });
+    const existing = (settings?.templates as Record<string, string>) || {};
+    const updated: Record<string, string> = { ...existing };
+    if (templates.greeting            !== undefined) updated["_ai_call_greeting"]             = templates.greeting;
+    if (templates.reminderGreeting    !== undefined) updated["_ai_call_reminder_greeting"]     = templates.reminderGreeting;
+    if (templates.newPatientGreeting  !== undefined) updated["_ai_call_new_patient_greeting"]  = templates.newPatientGreeting;
+    if (templates.generalFallback     !== undefined) updated["_ai_call_general_fallback"]      = templates.generalFallback;
+    if (templates.recallGreeting      !== undefined) updated["_ai_call_recall_greeting"]       = templates.recallGreeting;
+    return db.twilioSettings.upsert({
+      where:  { userId },
+      update: { templates: updated },
+      create: { userId, accountSid: "", authToken: "", phoneNumber: "", templates: updated },
+    });
+  },
+
   async getSmsTemplateList(userId: number): Promise<{ id: string; name: string; body: string }[]> {
     const settings = await db.twilioSettings.findUnique({ where: { userId } });
     const all = (settings?.templates as Record<string, string>) || {};

apps/Backend/src/utils/publicUrl.ts

@@ -0,0 +1,33 @@
+import type { Request } from "express";
+
+/**
+ * Public HTTPS origin this request arrived on (e.g. https://broadwaydental.mydentalofficemanagement.com).
+ * Derived from the Host header rather than an env var so it's automatically correct
+ * per-office — each office's nginx forwards its own public hostname in Host,
+ * and Cloudflare/Let's Encrypt terminate TLS in front of it either way.
+ *
+ * Only valid for requests that actually arrived via the public tunnel (i.e. inside
+ * a Twilio webhook handler). For anything triggered from the staff browser — which
+ * reaches the backend over the LAN-only local-* hostname — use getTwilioPublicBaseUrl()
+ * instead, since Twilio can never reach that LAN hostname to fetch a callback URL.
+ */
+export function getPublicBaseUrl(req: Request): string {
+  return `https://${req.get("host")}`;
+}
+
+/**
+ * Fixed public origin Twilio must use to call back into this office's server
+ * (e.g. for outbound-call TwiML webhooks). Comes from CLOUDFLARE_HOST, the
+ * per-office env var already reserved for this — not derived from the
+ * triggering request, since that request may have arrived over the LAN-only
+ * hostname, which Twilio cannot reach.
+ */
+export function getTwilioPublicBaseUrl(): string {
+  const host = process.env.CLOUDFLARE_HOST?.trim();
+  if (!host) {
+    throw new Error(
+      "CLOUDFLARE_HOST is not set — required to build a Twilio-reachable callback URL. Set it in .env to this office's public tunnel hostname."
+    );
+  }
+  return `https://${host}`;
+}

apps/Backend/src/utils/screenshotBackup.ts

@@ -0,0 +1,56 @@
+import fs from "fs";
+import path from "path";
+
+// Local-disk-only debug copy of screenshots captured via the Copy Agent page.
+// Not exposed anywhere in the app UI — purely for finding raw captures on disk when
+// diagnosing AI detection issues. Never blocks the calling request if it fails.
+const BACKUP_ROOT = path.join(process.cwd(), "uploads", "screenshot-backups");
+
+export function backupScreenshots(files: { originalname: string; buffer: Buffer }[]): void {
+  try {
+    const dateDir = new Date().toISOString().slice(0, 10); // YYYY-MM-DD
+    const dir = path.join(BACKUP_ROOT, dateDir);
+    fs.mkdirSync(dir, { recursive: true });
+    for (const file of files) {
+      const safeName = `${Date.now()}_${file.originalname.replace(/[/\\?%*:|"<>]/g, "-")}`;
+      fs.writeFileSync(path.join(dir, safeName), file.buffer);
+    }
+  } catch (err) {
+    console.error("[screenshotBackup] failed to write backup:", err);
+  }
+}
+
+function getTypeAgentRunDir(runId: string): string {
+  const dateDir = new Date().toISOString().slice(0, 10); // YYYY-MM-DD
+  return path.join(BACKUP_ROOT, "type-agent", dateDir, runId);
+}
+
+// Same convention as backupScreenshots, but grouped under a "type-agent/<date>/<runId>"
+// subfolder so every screenshot from one Type Agent run stays together for debugging
+// (e.g. "locate" and "confirm" images per step, in click order via the timestamp prefix).
+export function backupTypeAgentScreenshot(runId: string, label: string, imageBase64: string): void {
+  try {
+    const dir = getTypeAgentRunDir(runId);
+    fs.mkdirSync(dir, { recursive: true });
+    const safeLabel = label.replace(/[/\\?%*:|"<>]/g, "-").slice(0, 80);
+    const fileName = `${Date.now()}_${safeLabel}.png`;
+    fs.writeFileSync(path.join(dir, fileName), Buffer.from(imageBase64, "base64"));
+  } catch (err) {
+    console.error("[screenshotBackup] failed to write type-agent backup:", err);
+  }
+}
+
+// One human-readable line per event (step start/attempt/locate/confirm/click/error), appended
+// to run.log in the same per-run folder as that run's screenshots — so opening one folder
+// shows both what was clicked and what it looked like at the time, including the exact
+// AI-reported ratio for every locate attempt.
+export function logTypeAgentStep(runId: string, entry: Record<string, unknown>): void {
+  try {
+    const dir = getTypeAgentRunDir(runId);
+    fs.mkdirSync(dir, { recursive: true });
+    const line = `[${new Date().toISOString()}] ${JSON.stringify(entry)}\n`;
+    fs.appendFileSync(path.join(dir, "run.log"), line);
+  } catch (err) {
+    console.error("[screenshotBackup] failed to write type-agent log:", err);
+  }
+}

apps/Frontend/src/components/appointments/appointment-attachments.tsx

@@ -0,0 +1,371 @@
+import { useEffect, useRef, useState } from "react";
+import ReactCrop, { Crop, PixelCrop, centerCrop, makeAspectCrop } from "react-image-crop";
+import "react-image-crop/dist/ReactCrop.css";
+import { Paperclip, Image as ImageIcon, Camera, Loader2, Check, RotateCcw, FileText, Trash2 } from "lucide-react";
+import { Button } from "@/components/ui/button";
+import { Input } from "@/components/ui/input";
+import { Label } from "@/components/ui/label";
+import { apiRequest } from "@/lib/queryClient";
+import { toast } from "@/hooks/use-toast";
+import { useScreenCapture } from "@/hooks/use-screen-capture";
+import { ServerAttachmentsPickerModal } from "@/components/file-upload/server-attachments-picker-modal";
+import {
+  Dialog,
+  DialogContent,
+  DialogHeader,
+  DialogTitle,
+  DialogFooter,
+} from "@/components/ui/dialog";
+
+interface AppointmentAttachmentsProps {
+  appointmentId: number;
+  patientId?: number;
+}
+
+interface AttachmentItem {
+  localId: string;
+  filename: string;
+  status: "uploading" | "done" | "error";
+  file?: File;
+  fileId?: number;
+}
+
+async function fetchAppointmentAttachments(appointmentId: number): Promise<AttachmentItem[]> {
+  const res = await apiRequest("GET", `/api/appointments/${appointmentId}/files`);
+  if (!res.ok) return [];
+  const body = await res.json().catch(() => null);
+  const files: Array<{ id: number; filename: string }> = body?.data ?? [];
+  return files.map((f) => ({
+    localId: `existing-${f.id}`,
+    filename: f.filename,
+    status: "done" as const,
+    fileId: f.id,
+  }));
+}
+
+async function deleteAppointmentAttachment(appointmentId: number, fileId: number) {
+  const res = await apiRequest("DELETE", `/api/appointments/${appointmentId}/files/${fileId}`);
+  if (!res.ok) {
+    const body = await res.json().catch(() => null);
+    throw new Error(body?.message || body?.error || "Failed to delete attachment");
+  }
+}
+
+function getCroppedDataUrl(image: HTMLImageElement, crop: PixelCrop): string {
+  const scaleX = image.naturalWidth / image.width;
+  const scaleY = image.naturalHeight / image.height;
+
+  const canvas = document.createElement("canvas");
+  canvas.width = crop.width * scaleX;
+  canvas.height = crop.height * scaleY;
+  const ctx = canvas.getContext("2d");
+  ctx?.drawImage(
+    image,
+    crop.x * scaleX,
+    crop.y * scaleY,
+    crop.width * scaleX,
+    crop.height * scaleY,
+    0,
+    0,
+    canvas.width,
+    canvas.height
+  );
+  return canvas.toDataURL("image/png");
+}
+
+async function uploadAppointmentAttachment(
+  appointmentId: number,
+  patientId: number,
+  file: File
+) {
+  const formData = new FormData();
+  formData.append("file", file);
+  formData.append("patientId", String(patientId));
+  const res = await apiRequest("POST", `/api/appointments/${appointmentId}/files`, formData);
+  if (!res.ok) {
+    const body = await res.json().catch(() => null);
+    throw new Error(body?.message || body?.error || "Failed to upload attachment");
+  }
+  return res.json();
+}
+
+export function AppointmentAttachments({ appointmentId, patientId }: AppointmentAttachmentsProps) {
+  const [items, setItems] = useState<AttachmentItem[]>([]);
+  const [pickerOpen, setPickerOpen] = useState(false);
+  const fileInputRef = useRef<HTMLInputElement>(null);
+  const { capture, isCapturing, countdown } = useScreenCapture();
+
+  // Crop dialog state, shown after a screenshot is captured
+  const [screenshotDataUrl, setScreenshotDataUrl] = useState<string | null>(null);
+  const [screenshotFileName, setScreenshotFileName] = useState("");
+  const [crop, setCrop] = useState<Crop>();
+  const [completedCrop, setCompletedCrop] = useState<PixelCrop>();
+  const imgRef = useRef<HTMLImageElement | null>(null);
+
+  useEffect(() => {
+    let cancelled = false;
+    if (appointmentId) {
+      void fetchAppointmentAttachments(appointmentId).then((existing) => {
+        if (!cancelled) setItems((prev) => [...existing, ...prev]);
+      });
+    }
+    return () => {
+      cancelled = true;
+    };
+  }, [appointmentId]);
+
+  const handleImageLoad = (e: React.SyntheticEvent<HTMLImageElement>) => {
+    imgRef.current = e.currentTarget;
+    const { width, height } = e.currentTarget;
+    const fullCrop = centerCrop(
+      makeAspectCrop({ unit: "%", width: 100 }, width / height, width, height),
+      width,
+      height
+    );
+    setCrop(fullCrop);
+    setCompletedCrop({ unit: "px", x: 0, y: 0, width, height });
+  };
+
+  const closeCropDialog = () => {
+    setScreenshotDataUrl(null);
+    setScreenshotFileName("");
+    setCrop(undefined);
+    setCompletedCrop(undefined);
+  };
+
+  const runUpload = async (file: File) => {
+    if (!patientId) {
+      toast({ title: "Missing patient", description: "Cannot attach files without a patient.", variant: "destructive" });
+      return;
+    }
+    const localId = crypto.randomUUID();
+    setItems((prev) => [...prev, { localId, filename: file.name, status: "uploading", file }]);
+    try {
+      const created = await uploadAppointmentAttachment(appointmentId, patientId, file);
+      setItems((prev) =>
+        prev.map((it) =>
+          it.localId === localId ? { ...it, status: "done", fileId: created?.data?.id } : it
+        )
+      );
+    } catch (err: any) {
+      setItems((prev) => prev.map((it) => (it.localId === localId ? { ...it, status: "error" } : it)));
+      toast({
+        title: "Upload failed",
+        description: err?.message ?? `Failed to upload ${file.name}.`,
+        variant: "destructive",
+      });
+    }
+  };
+
+  const retryUpload = (item: AttachmentItem) => {
+    if (!item.file) return;
+    setItems((prev) => prev.filter((it) => it.localId !== item.localId));
+    void runUpload(item.file);
+  };
+
+  const deleteItem = async (item: AttachmentItem) => {
+    if (!item.fileId) return;
+    const prevItems = items;
+    setItems((prev) => prev.filter((it) => it.localId !== item.localId));
+    try {
+      await deleteAppointmentAttachment(appointmentId, item.fileId);
+    } catch (err: any) {
+      setItems(prevItems);
+      toast({
+        title: "Delete failed",
+        description: err?.message ?? `Failed to delete ${item.filename}.`,
+        variant: "destructive",
+      });
+    }
+  };
+
+  const handleDiskFilesSelected = (files: FileList | null) => {
+    if (!files?.length) return;
+    Array.from(files).forEach((file) => void runUpload(file));
+    if (fileInputRef.current) fileInputRef.current.value = "";
+  };
+
+  const handleServerFilesSelected = (files: File[]) => {
+    setPickerOpen(false);
+    files.forEach((file) => void runUpload(file));
+  };
+
+  const handleScreenshot = async () => {
+    try {
+      const dataUrl = await capture();
+      setScreenshotDataUrl(dataUrl);
+      setScreenshotFileName(`screenshot_${Date.now()}`);
+    } catch (err: any) {
+      toast({
+        title: "Screenshot failed",
+        description: err?.message ?? "Screen capture failed.",
+        variant: "destructive",
+      });
+    }
+  };
+
+  const handleRetakeScreenshot = async () => {
+    closeCropDialog();
+    await handleScreenshot();
+  };
+
+  const handleSaveScreenshot = async () => {
+    if (!screenshotDataUrl) return;
+    const croppedDataUrl =
+      completedCrop && imgRef.current
+        ? getCroppedDataUrl(imgRef.current, completedCrop)
+        : screenshotDataUrl;
+    const response = await fetch(croppedDataUrl);
+    const blob = await response.blob();
+    const safeName =
+      screenshotFileName.trim().replace(/[/\\?%*:|"<>]/g, "-") || `screenshot_${Date.now()}`;
+    const file = new File([blob], `${safeName}.png`, { type: "image/png" });
+    closeCropDialog();
+    void runUpload(file);
+  };
+
+  return (
+    <div className="space-y-2 rounded-md border p-3">
+      <div className="flex items-center justify-between">
+        <span className="text-sm font-medium">Attachments</span>
+        <div className="flex gap-1">
+          <Button
+            type="button"
+            variant="ghost"
+            size="icon"
+            title="Upload from disk"
+            onClick={() => fileInputRef.current?.click()}
+          >
+            <Paperclip className="h-4 w-4" />
+          </Button>
+          <Button
+            type="button"
+            variant="ghost"
+            size="icon"
+            title="Choose from scanned attachments"
+            onClick={() => setPickerOpen(true)}
+          >
+            <ImageIcon className="h-4 w-4" />
+          </Button>
+          <Button
+            type="button"
+            variant="ghost"
+            size="icon"
+            title="Take screenshot"
+            disabled={isCapturing}
+            onClick={handleScreenshot}
+          >
+            {isCapturing ? (
+              <span className="flex h-4 w-4 items-center justify-center text-xs">
+                {countdown ?? <Loader2 className="h-4 w-4 animate-spin" />}
+              </span>
+            ) : (
+              <Camera className="h-4 w-4" />
+            )}
+          </Button>
+        </div>
+        <input
+          ref={fileInputRef}
+          type="file"
+          multiple
+          accept="image/*,application/pdf"
+          className="hidden"
+          onChange={(e) => handleDiskFilesSelected(e.target.files)}
+        />
+      </div>
+
+      {items.length > 0 && (
+        <ul className="space-y-1">
+          {items.map((item) => (
+            <li key={item.localId} className="flex items-center gap-2 text-sm text-muted-foreground">
+              <FileText className="h-3.5 w-3.5 shrink-0" />
+              <span className="truncate">{item.filename}</span>
+              {item.status === "uploading" && <Loader2 className="h-3.5 w-3.5 shrink-0 animate-spin" />}
+              {item.status === "done" && <Check className="h-3.5 w-3.5 shrink-0 text-green-600" />}
+              {item.status === "error" && (
+                <Button
+                  type="button"
+                  variant="ghost"
+                  size="icon"
+                  className="h-5 w-5 shrink-0"
+                  title="Retry upload"
+                  onClick={() => retryUpload(item)}
+                >
+                  <RotateCcw className="h-3.5 w-3.5 text-destructive" />
+                </Button>
+              )}
+              {item.status === "done" && item.fileId != null && (
+                <Button
+                  type="button"
+                  variant="ghost"
+                  size="icon"
+                  className="h-5 w-5 shrink-0"
+                  title="Delete attachment"
+                  onClick={() => deleteItem(item)}
+                >
+                  <Trash2 className="h-3.5 w-3.5 text-destructive" />
+                </Button>
+              )}
+            </li>
+          ))}
+        </ul>
+      )}
+
+      <ServerAttachmentsPickerModal
+        open={pickerOpen}
+        onClose={() => setPickerOpen(false)}
+        patientId={patientId}
+        onFilesSelected={handleServerFilesSelected}
+      />
+
+      <Dialog open={!!screenshotDataUrl} onOpenChange={(open) => !open && closeCropDialog()}>
+        <DialogContent className="max-w-2xl">
+          <DialogHeader>
+            <DialogTitle>Crop screenshot</DialogTitle>
+          </DialogHeader>
+          {screenshotDataUrl && (
+            <div className="space-y-3">
+              <ReactCrop
+                crop={crop}
+                onChange={(_, percentCrop) => setCrop(percentCrop)}
+                onComplete={(pixelCrop) => setCompletedCrop(pixelCrop)}
+              >
+                <img
+                  src={screenshotDataUrl}
+                  alt="Captured screenshot"
+                  onLoad={handleImageLoad}
+                  className="w-full rounded-lg border object-contain max-h-96"
+                />
+              </ReactCrop>
+              <p className="text-xs text-muted-foreground">
+                Drag the corners to crop, or leave as-is to attach the full screenshot.
+              </p>
+              <div className="space-y-1.5">
+                <Label htmlFor="appointment-screenshot-filename">File name</Label>
+                <div className="flex items-center gap-1">
+                  <Input
+                    id="appointment-screenshot-filename"
+                    value={screenshotFileName}
+                    onChange={(e) => setScreenshotFileName(e.target.value)}
+                    placeholder="screenshot"
+                  />
+                  <span className="text-sm text-muted-foreground">.png</span>
+                </div>
+              </div>
+            </div>
+          )}
+          <DialogFooter>
+            <Button type="button" variant="outline" onClick={handleRetakeScreenshot} disabled={isCapturing}>
+              <RotateCcw className="h-4 w-4 mr-2" />
+              Retake
+            </Button>
+            <Button type="button" onClick={handleSaveScreenshot}>
+              <Check className="h-4 w-4 mr-2" />
+              Attach
+            </Button>
+          </DialogFooter>
+        </DialogContent>
+      </Dialog>
+    </div>
+  );
+}

apps/Frontend/src/components/appointments/appointment-form.tsx

@@ -30,6 +30,7 @@ import {
   Appointment,
   InsertAppointment,
   insertAppointmentSchema,
+  NpiProvider,
   Patient,
   Staff,
   UpdateAppointment,
@@ -37,6 +38,7 @@ import {
 import { DateInputField } from "@/components/ui/dateInputField";
 import { formatLocalDate, parseLocalDate } from "@/utils/dateUtils";
 import { toast } from "@/hooks/use-toast";
+import { AppointmentAttachments } from "@/components/appointments/appointment-attachments";
 
 export interface NewAppointmentPrefill {
   staffId: number;
@@ -93,6 +95,15 @@ export function AppointmentForm({
     enabled: !!user,
   });
 
+  const { data: npiProviders = [] as NpiProvider[] } = useQuery<NpiProvider[]>({
+    queryKey: ["/api/npiProviders/"],
+    queryFn: async () => {
+      const res = await apiRequest("GET", "/api/npiProviders/");
+      return res.json();
+    },
+    enabled: !!user,
+  });
+
   const colorMap: Record<string, string> = {
     "Dr. Kai Gao": "bg-blue-600",
     "Dr. Jane Smith": "bg-emerald-600",
@@ -119,6 +130,10 @@ export function AppointmentForm({
           typeof appointment.staffId === "number"
             ? appointment.staffId
             : undefined,
+        npiProviderId:
+          typeof appointment.npiProviderId === "number"
+            ? appointment.npiProviderId
+            : undefined,
       }
     : prefillData
       ? {
@@ -325,15 +340,6 @@ export function AppointmentForm({
                     setSelectOpen(open);
                     if (!open) {
                       setPatientSearchTerm("");
-                      if (
-                        prefillPatient &&
-                        patients &&
-                        patients.some(
-                          (p) => Number(p.id) === Number(prefillPatient.id)
-                        )
-                      ) {
-                        setPrefillPatient(null);
-                      }
                     } else {
                       if (!patients || patients.length === 0) refetchPatients();
                     }
@@ -348,9 +354,15 @@ export function AppointmentForm({
                       ? ""
                       : String(field.value)
                   }
-                  onValueChange={(val) =>
+                  onValueChange={(val) => {
-                    field.onChange(val === "" ? undefined : Number(val))
+                    field.onChange(val === "" ? undefined : Number(val));
-                  }
+                    if (val !== "") {
+                      const picked = patients.find(
+                        (p) => Number(p.id) === Number(val)
+                      );
+                      if (picked) setPrefillPatient(picked);
+                    }
+                  }}
                 >
                   <FormControl>
                     <SelectTrigger>
@@ -616,6 +628,47 @@ export function AppointmentForm({
             )}
           />
 
+          <FormField
+            control={form.control}
+            name="npiProviderId"
+            render={({ field }) => (
+              <FormItem>
+                <FormLabel>
+                  Provider{" "}
+                  <span className="text-muted-foreground text-xs">
+                    (used by AI to select the rendering provider on insurance claims)
+                  </span>
+                </FormLabel>
+                <Select
+                  disabled={isLoading}
+                  onValueChange={(val) =>
+                    field.onChange(val === "unassigned" ? undefined : Number(val))
+                  }
+                  value={field.value ? String(field.value) : "unassigned"}
+                  defaultValue={field.value ? String(field.value) : "unassigned"}
+                >
+                  <FormControl>
+                    <SelectTrigger>
+                      <SelectValue placeholder="Select provider" />
+                    </SelectTrigger>
+                  </FormControl>
+                  <SelectContent>
+                    <SelectItem value="unassigned">Unassigned</SelectItem>
+                    {npiProviders.map((provider) => (
+                      <SelectItem
+                        key={provider.id}
+                        value={provider.id?.toString() || ""}
+                      >
+                        {provider.providerName}
+                      </SelectItem>
+                    ))}
+                  </SelectContent>
+                </Select>
+                <FormMessage />
+              </FormItem>
+            )}
+          />
+
           <FormField
             control={form.control}
             name="notes"
@@ -636,6 +689,10 @@ export function AppointmentForm({
             )}
           />
 
+          {appointment?.id && (
+            <AppointmentAttachments appointmentId={appointment.id} patientId={appointment.patientId} />
+          )}
+
           <Button type="submit" disabled={isLoading} className="w-full">
             {appointment ? "Update Appointment" : "Create Appointment"}
           </Button>

apps/Frontend/src/components/claims/claim-form.tsx

@@ -463,10 +463,12 @@ export function ClaimForm({
   }, [appointmentId]);
 
   // 2b. Prefill procedures from AppointmentProcedure records.
-  //     Skipped when an existing claim was already loaded above.
+  //     Service lines/NPI are skipped when an existing claim was already loaded above
+  //     (claim data takes priority), but appointmentFiles must always be fetched here —
+  //     otherwise existingAppointmentFiles stays empty and handleProceduresSave's merge
+  //     logic silently wipes previously-attached files on the next save.
   useEffect(() => {
     if (!appointmentId) return;
-    if (existingClaimId) return; // existing claim takes priority
 
     let cancelled = false;
 
@@ -482,6 +484,12 @@ export function ClaimForm({
 
         if (cancelled) return;
 
+        if (data.appointmentFiles?.length) {
+          setExistingAppointmentFiles(data.appointmentFiles);
+        }
+
+        if (existingClaimId) return; // existing claim takes priority for the rest
+
         const mappedLines = (data.procedures || []).map((p: any) => ({
           procedureCode: p.procedureCode,
           procedureDate: serviceDate,
@@ -527,16 +535,18 @@ export function ClaimForm({
     };
   }, [appointmentId, serviceDate, existingClaimId]);
 
+  // Attach any file the user uploaded/screenshotted in the chatbot to this claim/preauth,
+  // regardless of whether the user typed anything like "with the attachment" — the mere
+  // act of attaching it in chat is enough intent.
+  useEffect(() => {
+    const chatbotFiles = takeChatbotPendingFiles();
+    if (chatbotFiles.length === 0) return;
+    setForm((prev) => ({ ...prev, uploadedFiles: chatbotFiles }));
+  }, []);
+
   // Prefill service lines (and optional service date) from chatbot claim_only flow
   useEffect(() => {
     const raw = sessionStorage.getItem("chatbot_claim_prefill");
-    const chatbotFiles = takeChatbotPendingFiles();
-    if (!raw && chatbotFiles.length === 0) return;
-
-    if (chatbotFiles.length > 0) {
-      setForm((prev) => ({ ...prev, uploadedFiles: chatbotFiles }));
-    }
-
     if (!raw) return;
     try {
       const { codes, serviceDate } = JSON.parse(raw) as {
@@ -781,13 +791,12 @@ export function ClaimForm({
   const deriveInsuranceSiteKey = (provider: string | null | undefined): string => {
     const p = (provider || "").toLowerCase().trim();
     if (!p) return "";
-    if (p.includes("masshealth") || p === "mh" || p === "mass health") return "MH";
+    if (p.includes("masshealth") || p === "mh" || p === "mass health" || p.includes("cmsp")) return "MH";
     if (p.includes("commonwealth care alliance") || p === "cca") return "CCA";
     if (p.includes("ddma") || p.includes("delta dental ma")) return "DDMA";
     if (p.includes("delta ins") || p === "deltains") return "DeltaIns";
     if (p.includes("tufts") || p.includes("dentaquest") || p === "tuftssco") return "TuftsSCO";
     if ((p.includes("united") && p.includes("sco")) || p === "unitedsco") return "UnitedSCO";
-    if (p.includes("cmsp")) return "CMSP";
     if (p.includes("bcbs") || p.includes("blue cross")) return "BCBS";
     if (p.includes("united aapr") || p === "unitedaapr") return "UnitedAAPR";
     if (p.includes("aetna")) return "Aetna";
@@ -900,8 +909,24 @@ export function ClaimForm({
   const uploadZoneRef = useRef<MultipleFileUploadZoneHandle | null>(null);
   const [isUploading, setIsUploading] = useState(false);
   const [priceMismatches, setPriceMismatches] = useState<PriceMismatch[]>([]);
+  // AppointmentFile rows already attached to this appointment (from prefill), kept separate
+  // from claimFiles/uploadedFiles so handleProceduresSave can merge rather than replace them.
+  const [existingAppointmentFiles, setExistingAppointmentFiles] = useState<ClaimFileMeta[]>([]);
   const pendingClaimAction = useRef<(() => void) | null>(null);
 
+  // Merges attachments already saved on the appointment (e.g. via the Schedule editor) with
+  // any newly uploaded in this claim-form session, so Selenium submission always gets every
+  // file — not just ones uploaded through this form's own file picker in the current session.
+  const mergeWithExistingAttachments = useCallback(
+    (newFiles: ClaimFileMeta[]): ClaimFileMeta[] => {
+      const byFilename = new Map<string, ClaimFileMeta>();
+      for (const f of existingAppointmentFiles) byFilename.set(f.filename, f);
+      for (const f of newFiles) byFilename.set(f.filename, f);
+      return Array.from(byFilename.values());
+    },
+    [existingAppointmentFiles],
+  );
+
   // NO validation here — the upload zone handles validation, toasts, max files, sizes, etc.
   const handleFilesChange = useCallback((files: File[]) => {
     setForm((prev) => ({ ...prev, uploadedFiles: files }));
@@ -965,9 +990,9 @@ export function ClaimForm({
     } = f;
 
     // Save uploaded files to disk (uploads/patients/<name>/) and record their paths
-    const claimFilesMeta: ClaimFileMeta[] = uploadedFiles?.length
+    const claimFilesMeta: ClaimFileMeta[] = mergeWithExistingAttachments(
-      ? await uploadAttachmentsToLocalFolder(uploadedFiles)
+      uploadedFiles?.length ? await uploadAttachmentsToLocalFolder(uploadedFiles) : [],
-      : [];
+    );
 
     const selectedNpiProviderId = npiProvider?.npiNumber
       ? npiProviders.find((p) => p.npiNumber === npiProvider.npiNumber)?.id ?? null
@@ -997,6 +1022,11 @@ export function ClaimForm({
       insuranceSiteKey: "MH",
       claimId: createdClaim.id,
       uploadedFiles,
+      // Only skip the backend's appointment-attachment fallback merge when this automated
+      // submission already supplied its own files — otherwise files saved directly on the
+      // appointment (e.g. a screenshot attached via the Schedule editor) would never reach
+      // the insurance upload at all.
+      skipAppointmentAttachmentMerge: !!autoSubmit && !!uploadedFiles?.length,
     });
 
     // 5. Close form
@@ -1096,10 +1126,12 @@ export function ClaimForm({
     const appointmentIdToUse = appointmentId ?? null;
 
     const { uploadedFiles, insuranceSiteKey, npiProvider, ...formToCreateClaim } = f;
-    const claimFilesMeta: ClaimFileMeta[] = (uploadedFiles || []).map((file) => ({
+    const claimFilesMeta: ClaimFileMeta[] = mergeWithExistingAttachments(
-      filename: file.name,
+      (uploadedFiles || []).map((file) => ({
-      mimeType: file.type,
+        filename: file.name,
-    }));
+        mimeType: file.type,
+      })),
+    );
 
     const selectedNpiProviderId = npiProvider?.npiNumber
       ? npiProviders.find((p) => p.npiNumber === npiProvider.npiNumber)?.id ?? null
@@ -1165,9 +1197,9 @@ export function ClaimForm({
     const { uploadedFiles, insuranceSiteKey, npiProvider, ...formToCreateClaim } = f;
 
     // Upload files to server so we get local filePaths for Selenium
-    const claimFilesMeta: ClaimFileMeta[] = uploadedFiles?.length
+    const claimFilesMeta: ClaimFileMeta[] = mergeWithExistingAttachments(
-      ? await uploadAttachmentsToLocalFolder(uploadedFiles)
+      uploadedFiles?.length ? await uploadAttachmentsToLocalFolder(uploadedFiles) : [],
-      : [];
+    );
 
     const selectedNpiProviderId = npiProvider?.npiNumber
       ? npiProviders.find((p) => p.npiNumber === npiProvider.npiNumber)?.id ?? null
@@ -1231,9 +1263,9 @@ export function ClaimForm({
 
     const { uploadedFiles, insuranceSiteKey, npiProvider, ...formToCreateClaim } = f;
 
-    const claimFilesMeta: ClaimFileMeta[] = uploadedFiles?.length
+    const claimFilesMeta: ClaimFileMeta[] = mergeWithExistingAttachments(
-      ? await uploadAttachmentsToLocalFolder(uploadedFiles)
+      uploadedFiles?.length ? await uploadAttachmentsToLocalFolder(uploadedFiles) : [],
-      : [];
+    );
 
     const selectedNpiProviderId = npiProvider?.npiNumber
       ? npiProviders.find((p) => p.npiNumber === npiProvider.npiNumber)?.id ?? null
@@ -1297,9 +1329,9 @@ export function ClaimForm({
 
     const { uploadedFiles, insuranceSiteKey, npiProvider, ...formToCreateClaim } = f;
 
-    const claimFilesMeta: ClaimFileMeta[] = uploadedFiles?.length
+    const claimFilesMeta: ClaimFileMeta[] = mergeWithExistingAttachments(
-      ? await uploadAttachmentsToLocalFolder(uploadedFiles)
+      uploadedFiles?.length ? await uploadAttachmentsToLocalFolder(uploadedFiles) : [],
-      : [];
+    );
 
     const selectedNpiProviderId = npiProvider?.npiNumber
       ? npiProviders.find((p) => p.npiNumber === npiProvider.npiNumber)?.id ?? null
@@ -1566,9 +1598,9 @@ export function ClaimForm({
 
     const { uploadedFiles, insuranceSiteKey, npiProvider, ...formToSave } = form;
 
-    const claimFilesMeta: ClaimFileMeta[] = uploadedFiles?.length
+    const claimFilesMeta: ClaimFileMeta[] = mergeWithExistingAttachments(
-      ? await uploadAttachmentsToLocalFolder(uploadedFiles)
+      uploadedFiles?.length ? await uploadAttachmentsToLocalFolder(uploadedFiles) : [],
-      : [];
+    );
 
     // Find the npiProviderId matching the currently selected NPI provider
     const selectedNpiProviderId = npiProvider?.npiNumber
@@ -1617,10 +1649,17 @@ export function ClaimForm({
       : null;
 
     try {
-      const attachments = form.uploadedFiles?.length
+      const newAttachments = form.uploadedFiles?.length
         ? await uploadAttachmentsToLocalFolder(form.uploadedFiles)
         : [];
 
+      // save-for-appointment replaces ALL AppointmentFile rows for this appointment, so we must
+      // include files already attached (e.g. via the appointment edit form) or they'd be wiped.
+      const byFilename = new Map<string, ClaimFileMeta>();
+      for (const f of existingAppointmentFiles) byFilename.set(f.filename, f);
+      for (const f of newAttachments) byFilename.set(f.filename, f);
+      const attachments = Array.from(byFilename.values());
+
       const res = await apiRequest("POST", "/api/appointment-procedures/save-for-appointment", {
         appointmentId,
         patientId,
@@ -1649,7 +1688,7 @@ export function ClaimForm({
         }
       }
 
-      const attachMsg = attachments.length ? ` and ${attachments.length} attachment(s)` : "";
+      const attachMsg = newAttachments.length ? ` and ${newAttachments.length} attachment(s)` : "";
       const typeMsg = inferredType ? ` · Type → ${getAppointmentTypeLabel(inferredType)}` : "";
       toast({ title: "Procedures saved", description: `${data.count} procedure(s)${attachMsg} saved${typeMsg}.` });
       onClose();
@@ -1703,9 +1742,9 @@ export function ClaimForm({
 
     const { uploadedFiles, insuranceSiteKey, npiProvider, ...formToCreateClaim } = form;
 
-    const claimFilesMeta: ClaimFileMeta[] = uploadedFiles?.length
+    const claimFilesMeta: ClaimFileMeta[] = mergeWithExistingAttachments(
-      ? await uploadAttachmentsToLocalFolder(uploadedFiles)
+      uploadedFiles?.length ? await uploadAttachmentsToLocalFolder(uploadedFiles) : [],
-      : [];
+    );
 
     const selectedNpiProviderId = npiProvider?.npiNumber
       ? npiProviders.find((p) => p.npiNumber === npiProvider.npiNumber)?.id ?? null
@@ -1968,7 +2007,6 @@ export function ClaimForm({
                             <SelectItem value="DeltaIns">Delta Ins</SelectItem>
                             <SelectItem value="TuftsSCO">Tufts SCO</SelectItem>
                             <SelectItem value="UnitedSCO">United SCO</SelectItem>
-                            <SelectItem value="CMSP">CMSP</SelectItem>
                             <SelectItem value="BCBS">BCBS</SelectItem>
                             <SelectItem value="UnitedAAPR">United AAPR</SelectItem>
                             <SelectItem value="Aetna">Aetna</SelectItem>
@@ -2320,6 +2358,7 @@ export function ClaimForm({
                     isUploading={isUploading}
                     acceptedFileTypes="application/pdf,image/jpeg,image/jpg,image/png,image/webp"
                     maxFiles={10}
+                    patientId={patientId}
                   />
                   {form.uploadedFiles.length > 0 && (
                     <ul className="text-sm text-gray-700 list-disc ml-6">
@@ -2555,7 +2594,6 @@ export function ClaimForm({
                             <SelectItem value="DeltaIns">Delta Ins</SelectItem>
                             <SelectItem value="TuftsSCO">Tufts SCO</SelectItem>
                             <SelectItem value="UnitedSCO">United SCO</SelectItem>
-                            <SelectItem value="CMSP">CMSP</SelectItem>
                             <SelectItem value="BCBS">BCBS</SelectItem>
                             <SelectItem value="UnitedAAPR">United AAPR</SelectItem>
                             <SelectItem value="Aetna">Aetna</SelectItem>
@@ -2883,6 +2921,7 @@ export function ClaimForm({
                     isUploading={isUploading}
                     acceptedFileTypes="application/pdf,image/jpeg,image/jpg,image/png,image/webp"
                     maxFiles={10}
+                    patientId={patientId}
                   />
                   {form.uploadedFiles.length > 0 && (
                     <ul className="text-sm text-gray-700 list-disc ml-6">

apps/Frontend/src/components/claims/claims-recent-table.tsx

@@ -287,6 +287,12 @@ export default function ClaimsRecentTable({
           color: "bg-red-100 text-red-800",
           icon: <AlertCircle className="h-3 w-3 mr-1" />,
         };
+      case "PREAUTH":
+        return {
+          label: "Submitted",
+          color: "bg-blue-100 text-blue-800",
+          icon: <Clock className="h-3 w-3 mr-1" />,
+        };
       default:
         return {
           label: status

apps/Frontend/src/components/file-upload/multiple-file-upload-zone.tsx

@@ -9,6 +9,7 @@ import { Upload, X, FilePlus } from "lucide-react";
 import { Button } from "@/components/ui/button";
 import { useToast } from "@/hooks/use-toast";
 import { cn } from "@/lib/utils";
+import { ServerAttachmentsPickerModal } from "@/components/file-upload/server-attachments-picker-modal";
 
 export type MultipleFileUploadZoneHandle = {
   getFiles: () => File[];
@@ -25,6 +26,9 @@ interface FileUploadZoneProps {
   maxFileSizeMB?: number;
   //OPTIONAL: per-mime (or wildcard) map in MB: { "application/pdf": 10, "image/*": 2 }
   maxFileSizeByType?: Record<string, number>;
+  // OPTIONAL: when set, shows a "Choose from Server" option listing this patient's
+  // previously saved Cloud Storage attachments (e.g. Copy Agent screenshots)
+  patientId?: number;
 }
 
 export const MultipleFileUploadZone = forwardRef<
@@ -39,12 +43,14 @@ export const MultipleFileUploadZone = forwardRef<
       maxFiles = 10,
       maxFileSizeMB = 10, // default fallback per-file size (MB)
       maxFileSizeByType, // optional per-type overrides, e.g. { "application/pdf": 10, "image/*": 2 }
+      patientId,
     },
     ref
   ) => {
     const { toast } = useToast();
     const [isDragging, setIsDragging] = useState(false);
     const [uploadedFiles, setUploadedFiles] = useState<File[]>([]);
+    const [isServerPickerOpen, setIsServerPickerOpen] = useState(false);
     const fileInputRef = useRef<HTMLInputElement>(null);
 
     const parsedAccept = acceptedFileTypes
@@ -222,7 +228,7 @@ export const MultipleFileUploadZone = forwardRef<
       [onFilesChange]
     );
 
-    const handleFiles = (files: FileList | null) => {
+    const handleFiles = (files: FileList | File[] | null) => {
       if (!files) return;
 
       const newFiles = Array.from(files).filter(validateFile);
@@ -439,19 +445,42 @@ export const MultipleFileUploadZone = forwardRef<
                   Or click to browse files
                 </p>
               </div>
-              <Button
+              <div className="flex gap-2">
-                type="button"
+                <Button
-                variant="default"
+                  type="button"
-                onClick={(e) => {
+                  variant="default"
-                  e.stopPropagation();
+                  onClick={(e) => {
-                  handleBrowseClick();
+                    e.stopPropagation();
-                }}
+                    handleBrowseClick();
-              >
+                  }}
-                Browse files
+                >
-              </Button>
+                  Choose from This Computer
+                </Button>
+                {patientId ? (
+                  <Button
+                    type="button"
+                    variant="outline"
+                    onClick={(e) => {
+                      e.stopPropagation();
+                      setIsServerPickerOpen(true);
+                    }}
+                  >
+                    Choose from Server
+                  </Button>
+                ) : null}
+              </div>
             </div>
           )}
         </div>
+
+        {patientId ? (
+          <ServerAttachmentsPickerModal
+            open={isServerPickerOpen}
+            onClose={() => setIsServerPickerOpen(false)}
+            patientId={patientId}
+            onFilesSelected={(files) => handleFiles(files)}
+          />
+        ) : null}
       </div>
     );
   }

apps/Frontend/src/components/file-upload/server-attachments-picker-modal.tsx

@@ -0,0 +1,207 @@
+import React, { useEffect, useState } from "react";
+import { useQuery } from "@tanstack/react-query";
+import { FileText, File as FileIcon, Image as ImageIcon, Loader2, Check } from "lucide-react";
+import { Button } from "@/components/ui/button";
+import { apiRequest } from "@/lib/queryClient";
+import { useToast } from "@/hooks/use-toast";
+import type { CloudFile } from "@repo/db/types";
+
+interface ServerAttachmentsPickerModalProps {
+  open: boolean;
+  onClose: () => void;
+  // When set, lists only this patient's saved attachments. When omitted, lists
+  // recently saved attachments across all patients (used where no patient is in scope yet).
+  patientId?: number;
+  onFilesSelected: (files: File[]) => void;
+}
+
+function fileIcon(mime: string | undefined | null) {
+  if (mime?.startsWith("image/")) return ImageIcon;
+  if (mime === "application/pdf") return FileText;
+  return FileIcon;
+}
+
+function AttachmentThumbnail({ file }: { file: CloudFile }) {
+  const [src, setSrc] = useState<string | null>(null);
+
+  useEffect(() => {
+    if (!file.mimeType?.startsWith("image/")) return;
+    let objectUrl: string | null = null;
+    let cancelled = false;
+
+    (async () => {
+      const res = await apiRequest("GET", `/api/cloud-storage/files/${file.id}/content`);
+      if (!res.ok || cancelled) return;
+      const blob = await res.blob();
+      objectUrl = URL.createObjectURL(blob);
+      if (!cancelled) setSrc(objectUrl);
+    })();
+
+    return () => {
+      cancelled = true;
+      if (objectUrl) URL.revokeObjectURL(objectUrl);
+    };
+  }, [file.id, file.mimeType]);
+
+  if (file.mimeType?.startsWith("image/")) {
+    return src ? (
+      <img src={src} alt={file.name} className="h-full w-full object-cover" />
+    ) : (
+      <Loader2 className="h-6 w-6 animate-spin text-muted-foreground" />
+    );
+  }
+
+  const Icon = fileIcon(file.mimeType);
+  return <Icon className="h-8 w-8 text-muted-foreground" />;
+}
+
+export function ServerAttachmentsPickerModal({
+  open,
+  onClose,
+  patientId,
+  onFilesSelected,
+}: ServerAttachmentsPickerModalProps) {
+  const { toast } = useToast();
+  const [selectedIds, setSelectedIds] = useState<Set<number>>(new Set());
+  const [isAdding, setIsAdding] = useState(false);
+
+  const endpoint = patientId
+    ? `/api/claims/patient-attachments?patientId=${patientId}`
+    : `/api/claims/recent-attachments?limit=40`;
+
+  const { data, isLoading, isError } = useQuery<CloudFile[]>({
+    queryKey: ["/api/claims/attachments-picker", patientId ?? "recent"],
+    queryFn: async () => {
+      const res = await apiRequest("GET", endpoint);
+      const json = await res.json();
+      if (!res.ok || json.error) {
+        throw new Error(json.message || "Failed to load attachments");
+      }
+      return (json.data ?? []) as CloudFile[];
+    },
+    enabled: open,
+  });
+
+  useEffect(() => {
+    if (!open) setSelectedIds(new Set());
+  }, [open]);
+
+  if (!open) return null;
+
+  const files = data ?? [];
+
+  const toggleSelected = (id: number) => {
+    setSelectedIds((prev) => {
+      const next = new Set(prev);
+      if (next.has(id)) next.delete(id);
+      else next.add(id);
+      return next;
+    });
+  };
+
+  const handleAddSelected = async () => {
+    if (selectedIds.size === 0) return;
+    setIsAdding(true);
+    try {
+      const selectedFiles = files.filter((f) => selectedIds.has(f.id as number));
+      const built = await Promise.all(
+        selectedFiles.map(async (f) => {
+          const res = await apiRequest("GET", `/api/cloud-storage/files/${f.id}/content`);
+          const blob = await res.blob();
+          return new File([blob], f.name, { type: f.mimeType || blob.type });
+        })
+      );
+      onFilesSelected(built);
+      onClose();
+    } catch (err) {
+      toast({
+        title: "Failed to add files",
+        description: "Could not fetch one or more attachments from the server.",
+        variant: "destructive",
+      });
+    } finally {
+      setIsAdding(false);
+    }
+  };
+
+  return (
+    <div className="fixed inset-0 z-50 flex items-center justify-center">
+      <div
+        className="absolute inset-0 bg-black/40"
+        onClick={() => {
+          if (!isAdding) onClose();
+        }}
+      />
+
+      <div className="relative w-full max-w-2xl mx-4 bg-white rounded-lg shadow-lg flex flex-col max-h-[80vh]">
+        <div className="p-4 border-b">
+          <h3 className="text-lg font-medium">Choose from Server Attachments</h3>
+          <p className="text-sm text-muted-foreground mt-1">
+            {patientId
+              ? "Previously saved screenshots and files for this patient."
+              : "Recently saved screenshots and files across all patients."}
+          </p>
+        </div>
+
+        <div className="p-4 overflow-y-auto flex-1" style={{ minHeight: "200px" }}>
+          {isLoading ? (
+            <div className="flex items-center justify-center h-32">
+              <Loader2 className="h-6 w-6 animate-spin text-muted-foreground" />
+            </div>
+          ) : isError ? (
+            <p className="text-sm text-red-500 text-center py-8">
+              Failed to load attachments.
+            </p>
+          ) : files.length === 0 ? (
+            <p className="text-sm text-muted-foreground text-center py-8">
+              {patientId
+                ? "No screenshots saved yet for this patient."
+                : "No screenshots saved yet."}
+            </p>
+          ) : (
+            <div className="grid grid-cols-2 md:grid-cols-4 gap-3">
+              {files.map((file) => {
+                const isSelected = selectedIds.has(file.id as number);
+                return (
+                  <button
+                    type="button"
+                    key={file.id}
+                    onClick={() => toggleSelected(file.id as number)}
+                    className={`relative border rounded-md overflow-hidden text-left ${
+                      isSelected ? "ring-2 ring-primary border-primary" : "hover:bg-muted/40"
+                    }`}
+                  >
+                    <div className="h-24 flex items-center justify-center bg-gray-50">
+                      <AttachmentThumbnail file={file} />
+                    </div>
+                    <div className="p-2">
+                      <p className="text-xs font-medium truncate">{file.name}</p>
+                    </div>
+                    {isSelected && (
+                      <div className="absolute top-1 right-1 bg-primary text-primary-foreground rounded-full p-0.5">
+                        <Check className="h-3 w-3" />
+                      </div>
+                    )}
+                  </button>
+                );
+              })}
+            </div>
+          )}
+        </div>
+
+        <div className="flex items-center justify-end gap-2 p-4 border-t">
+          <Button variant="ghost" type="button" onClick={onClose} disabled={isAdding}>
+            Cancel
+          </Button>
+          <Button
+            type="button"
+            onClick={handleAddSelected}
+            disabled={selectedIds.size === 0 || isAdding}
+          >
+            {isAdding ? "Adding..." : `Add Selected (${selectedIds.size})`}
+          </Button>
+        </div>
+      </div>
+    </div>
+  );
+}

apps/Frontend/src/components/layout/chatbot.tsx

@@ -11,13 +11,57 @@ import {
   Loader2,
   RotateCcw,
   Paperclip,
+  Image as ImageIcon,
+  Camera,
+  Check,
 } from "lucide-react";
+import ReactCrop, { Crop, PixelCrop, centerCrop, makeAspectCrop } from "react-image-crop";
+import "react-image-crop/dist/ReactCrop.css";
 import { Button } from "@/components/ui/button";
+import { Input } from "@/components/ui/input";
 import { Label } from "@/components/ui/label";
+import {
+  Select,
+  SelectContent,
+  SelectItem,
+  SelectTrigger,
+  SelectValue,
+} from "@/components/ui/select";
+import {
+  Dialog,
+  DialogContent,
+  DialogHeader,
+  DialogTitle,
+  DialogFooter,
+} from "@/components/ui/dialog";
 import { useLocation } from "wouter";
 import { cn } from "@/lib/utils";
 import { apiRequest } from "@/lib/queryClient";
 import { setChatbotPendingFiles } from "@/lib/chatbotFileStore";
+import { ServerAttachmentsPickerModal } from "@/components/file-upload/server-attachments-picker-modal";
+import { useScreenCapture } from "@/hooks/use-screen-capture";
+
+function getCroppedDataUrl(image: HTMLImageElement, crop: PixelCrop): string {
+  const scaleX = image.naturalWidth / image.width;
+  const scaleY = image.naturalHeight / image.height;
+
+  const canvas = document.createElement("canvas");
+  canvas.width = crop.width * scaleX;
+  canvas.height = crop.height * scaleY;
+  const ctx = canvas.getContext("2d");
+  ctx?.drawImage(
+    image,
+    crop.x * scaleX,
+    crop.y * scaleY,
+    crop.width * scaleX,
+    crop.height * scaleY,
+    0,
+    0,
+    canvas.width,
+    canvas.height
+  );
+  return canvas.toDataURL("image/png");
+}
 
 type Step =
   | "menu"
@@ -75,13 +119,33 @@ function makeMsg(role: "bot" | "user", text: string, isLoading = false): Message
   return { id: ++msgCounter, role, text, isLoading };
 }
 
-function getAutoCheck(dobISO: string): "mh" | "cmsp" {
+// eligibilityIdData.dob is stored/sent as ISO ("YYYY-MM-DD") everywhere downstream (patient
-  const [y, m, d] = dobISO.split("-").map(Number);
+// sync, sessionStorage prefill, matching) — these only convert for display/editing.
-  const today = new Date();
+function isoToMDY(iso: string): string {
-  let age = today.getFullYear() - (y ?? 0);
+  const m = iso.match(/^(\d{4})-(\d{2})-(\d{2})$/);
-  const monthDiff = today.getMonth() + 1 - (m ?? 0);
+  if (!m) return iso;
-  if (monthDiff < 0 || (monthDiff === 0 && today.getDate() < (d ?? 0))) age--;
+  return `${m[2]}/${m[3]}/${m[1]}`;
-  return age >= 21 ? "mh" : "cmsp";
+}
+
+function mdyToISO(mdy: string): string {
+  const m = mdy.match(/^(\d{1,2})\/(\d{1,2})\/(\d{4})$/);
+  if (!m) return mdy;
+  return `${m[3]}-${m[1]!.padStart(2, "0")}-${m[2]!.padStart(2, "0")}`;
+}
+
+const INSURANCE_TYPE_OPTIONS: { value: string; label: string }[] = [
+  { value: "mh", label: "MassHealth" },
+  { value: "ddma", label: "DDMA" },
+  { value: "delta-ins", label: "Delta Dental" },
+  { value: "united-sco", label: "United SCO" },
+  { value: "tufts-sco", label: "Tufts SCO" },
+  { value: "cca", label: "CCA" },
+];
+
+function getAutoCheck(_dobISO: string): "mh" {
+  // CMSP and MassHealth eligibility checks now run through the same MH worker,
+  // so there's no longer an age-based split — everyone is "mh".
+  return "mh";
 }
 
 function parseEligibilityInput(
@@ -163,6 +227,9 @@ export function ChatbotButton() {
   const [eligibilityData, setEligibilityData] = useState<EligibilityData | null>(null);
   const [freeTextInput, setFreeTextInput] = useState("");
   const [patientResult, setPatientResult] = useState<PatientResult | null>(null);
+  // Snapshot of insuranceId/dateOfBirth as originally fetched, so we can tell whether the
+  // user hand-edited them in the patient-found card and only PUT to the DB when they did.
+  const originalPatientResultRef = useRef<{ insuranceId: string | null; dateOfBirth: string | null } | null>(null);
   const [eligibilityIdData, setEligibilityIdData] = useState<{ memberId: string; dob: string; siteKey: string; autoCheck: string; patient: PatientResult | null; appointmentDate?: string | null } | null>(null);
   const [batchEligibilityData, setBatchEligibilityData] = useState<{ memberId: string; dob: string; siteKey: string; autoCheck: string; patient: PatientResult | null }[] | null>(null);
   const [checkAndClaimData, setCheckAndClaimData] = useState<CheckAndClaimData | null>(null);
@@ -204,11 +271,70 @@ export function ChatbotButton() {
     renderingProvider: string | null;
   } | null>(null);
   const [pendingFiles, setPendingFiles] = useState<File[]>([]);
+  const [isServerPickerOpen, setIsServerPickerOpen] = useState(false);
+  const { capture, isCapturing, countdown } = useScreenCapture();
+  const [screenshotDataUrl, setScreenshotDataUrl] = useState<string | null>(null);
+  const [screenshotFileName, setScreenshotFileName] = useState("");
+  const [crop, setCrop] = useState<Crop>();
+  const [completedCrop, setCompletedCrop] = useState<PixelCrop>();
+  const screenshotImgRef = useRef<HTMLImageElement | null>(null);
+
+  const closeScreenshotDialog = () => {
+    setScreenshotDataUrl(null);
+    setScreenshotFileName("");
+    setCrop(undefined);
+    setCompletedCrop(undefined);
+  };
+
+  const handleScreenshotImageLoad = (e: React.SyntheticEvent<HTMLImageElement>) => {
+    screenshotImgRef.current = e.currentTarget;
+    const { width, height } = e.currentTarget;
+    const fullCrop = centerCrop(
+      makeAspectCrop({ unit: "%", width: 100 }, width / height, width, height),
+      width,
+      height
+    );
+    setCrop(fullCrop);
+    setCompletedCrop({ unit: "px", x: 0, y: 0, width, height });
+  };
+
+  const handleTakeScreenshot = async () => {
+    try {
+      const dataUrl = await capture();
+      setScreenshotDataUrl(dataUrl);
+      setScreenshotFileName(`screenshot_${Date.now()}`);
+    } catch (err: any) {
+      addMsg("bot", err?.message ?? "Screen capture failed.");
+    }
+  };
+
+  const handleRetakeScreenshot = async () => {
+    closeScreenshotDialog();
+    await handleTakeScreenshot();
+  };
+
+  const handleAttachScreenshot = async () => {
+    if (!screenshotDataUrl) return;
+    const croppedDataUrl =
+      completedCrop && screenshotImgRef.current
+        ? getCroppedDataUrl(screenshotImgRef.current, completedCrop)
+        : screenshotDataUrl;
+    const response = await fetch(croppedDataUrl);
+    const blob = await response.blob();
+    const safeName =
+      screenshotFileName.trim().replace(/[/\\?%*:|"<>]/g, "-") || `screenshot_${Date.now()}`;
+    const file = new File([blob], `${safeName}.png`, { type: "image/png" });
+    closeScreenshotDialog();
+    setPendingFiles((prev) => [...prev, file].slice(0, 5));
+  };
   const [, setLocation] = useLocation();
   const messagesEndRef = useRef<HTMLDivElement>(null);
   const pasteRef = useRef<HTMLTextAreaElement>(null);
   const freeTextRef = useRef<HTMLTextAreaElement>(null);
   const fileInputRef = useRef<HTMLInputElement>(null);
+  // Set by the Copy Agent page's "AI Detect & Check Eligibility" flow when the screenshots were
+  // saved under a placeholder folder name; renamed to the real patient name once the user confirms.
+  const pendingFolderRenameRef = useRef<{ patientId: number; patientName: string } | null>(null);
 
   // Load chat history from server on first mount (server is source of truth)
   const serverLoaded = useRef(false);
@@ -234,6 +360,59 @@ export function ChatbotButton() {
     messagesEndRef.current?.scrollIntoView({ behavior: "smooth" });
   }, [messages, step]);
 
+  // Opened externally by the Copy Agent page after it saves screenshots and runs AI
+  // Member ID/DOB extraction — lands the chatbot directly on the confirm step.
+  useEffect(() => {
+    function handleOpenEligibilityIdReady(e: Event) {
+      const detail = (e as CustomEvent).detail as {
+        memberId: string | null;
+        dob: string | null;
+        autoCheck: string;
+        patient: PatientResult | null;
+        patientId?: number;
+        pendingFolderPatientName?: string;
+      };
+
+      if (detail.patientId && detail.pendingFolderPatientName) {
+        pendingFolderRenameRef.current = {
+          patientId: detail.patientId,
+          patientName: detail.pendingFolderPatientName,
+        };
+      }
+
+      if (shouldAutoReset()) resetStep();
+      setOpen(true);
+
+      if (detail.memberId && detail.dob) {
+        setEligibilityIdData({
+          memberId: detail.memberId,
+          dob: detail.dob,
+          siteKey: "",
+          autoCheck: detail.autoCheck || "mh",
+          patient: detail.patient,
+          appointmentDate: null,
+        });
+        addMsg(
+          "bot",
+          `I read this from your screenshots — ready to check ${detail.autoCheck === "tufts-sco" ? "Tufts SCO" : detail.autoCheck === "mh" ? "MassHealth" : "eligibility"} for ${
+            detail.patient ? `${detail.patient.firstName} ${detail.patient.lastName}` : detail.memberId
+          }. Confirm to proceed.`
+        );
+        setStep("eligibility-id-ready");
+      } else {
+        setPasteInput([detail.memberId, detail.dob].filter(Boolean).join("  "));
+        addMsg(
+          "bot",
+          "I saved your screenshots but couldn't fully read the Member ID/DOB. Please review and complete the fields below:"
+        );
+        setStep("eligibility-input");
+      }
+    }
+
+    window.addEventListener("chatbot:open-eligibility-id-ready", handleOpenEligibilityIdReady);
+    return () => window.removeEventListener("chatbot:open-eligibility-id-ready", handleOpenEligibilityIdReady);
+  }, []);
+
   // Persist messages to sessionStorage AND server
   useEffect(() => {
     try {
@@ -281,6 +460,7 @@ export function ChatbotButton() {
     setBatchClaimData(null);
     setBatchCheckAndClaimData(null);
     setPreauthReadyData(null);
+    pendingFolderRenameRef.current = null;
   };
 
   // Full reset including message history and stored session
@@ -343,30 +523,41 @@ export function ChatbotButton() {
     setTimeout(() => { setLocation("/insurance-status"); setOpen(false); resetStep(); }, 600);
   };
 
-  const handleEligibilityFromPatient = () => {
+  // If the user hand-edited Member ID / DOB on the patient-found card, save the correction
+  // back to the patient record so it doesn't revert to the stale value next time.
+  const persistPatientEditsIfChanged = async (patient: PatientResult) => {
+    const original = originalPatientResultRef.current;
+    if (!original) return;
+    const changed =
+      patient.insuranceId !== original.insuranceId || patient.dateOfBirth !== original.dateOfBirth;
+    if (!changed) return;
+    try {
+      await apiRequest("PUT", `/api/patients/${patient.id}`, {
+        insuranceId: patient.insuranceId,
+        dateOfBirth: patient.dateOfBirth,
+      });
+      originalPatientResultRef.current = { insuranceId: patient.insuranceId, dateOfBirth: patient.dateOfBirth };
+    } catch {
+      // Non-fatal — the edited values are still used for this eligibility check below.
+    }
+  };
+
+  const handleEligibilityFromPatient = async () => {
     if (!patientResult?.insuranceId || !patientResult?.dateOfBirth) return;
     addMsg("user", "Check eligibility now");
     addMsg("bot", "Opening the eligibility check page...");
+    await persistPatientEditsIfChanged(patientResult);
     prefillAndNavigate(patientResult.insuranceId, patientResult.dateOfBirth, getAutoCheck(patientResult.dateOfBirth));
   };
 
   const handleEligibilityAndAppointmentFromPatient = async () => {
     if (!patientResult?.insuranceId || !patientResult?.dateOfBirth) return;
     addMsg("user", "Check eligibility & add to schedule (today)");
-    addMsg("bot", "Creating appointment for today...", true);
+    addMsg("bot", "Running eligibility check — will add to today's schedule after...");
-    try {
+    await persistPatientEditsIfChanged(patientResult);
-      const res = await apiRequest("POST", "/api/ai/create-appointment-today", {
+    // Create the appointment only after eligibility is confirmed, not before — the eligibility
-        patientId: patientResult.id,
+    // page's tryAppointmentFromChatbot picks this up once the check running below completes.
-      });
+    sessionStorage.setItem("chatbot_appt_after_eligibility", JSON.stringify({ memberId: patientResult.insuranceId, date: null }));
-      const data = await res.json();
-      if (!res.ok) {
-        replaceLastMsg(data.message ?? "Could not create appointment.");
-        return;
-      }
-      replaceLastMsg(`Appointment added at ${data.startTime} (${data.column ?? "Column A"}) — opening eligibility check page...`);
-    } catch {
-      replaceLastMsg("Could not create appointment — opening eligibility check page...");
-    }
     prefillAndNavigate(patientResult.insuranceId, patientResult.dateOfBirth, getAutoCheck(patientResult.dateOfBirth));
   };
 
@@ -374,13 +565,39 @@ export function ChatbotButton() {
     sessionStorage.setItem("chatbot_eligibility", JSON.stringify({ memberId, dob: dobISO, autoCheck }));
     window.dispatchEvent(new CustomEvent("chatbot:eligibility-prefill"));
     markJobStarted();
+    if (pendingFolderRenameRef.current) {
+      const { patientId, patientName } = pendingFolderRenameRef.current;
+      pendingFolderRenameRef.current = null;
+      apiRequest("PATCH", `/api/claims/patient-folder/${patientId}/confirm-name`, { patientName }).catch(() => {});
+    }
     setTimeout(() => { setLocation("/insurance-status"); setOpen(false); resetStep(); }, 600);
   };
 
-  const handleEligibilityIdRun = () => {
+  // If the user hand-edited the Member ID/DOB on the "eligibility-id-ready" card (e.g. fixing a
+  // misread digit), push the correction to the patient record too — otherwise the real eligibility
+  // check (which matches by insuranceId+dob) would create a second, disconnected patient instead
+  // of updating this one. Surface a failure in the chat rather than swallowing it, since a silent
+  // failure here means the check proceeds against a stale record and silently creates a duplicate.
+  const syncEditedPatientFields = async (memberId: string, dob: string, patientId?: number): Promise<boolean> => {
+    if (!patientId) return true;
+    try {
+      await apiRequest("PUT", `/api/patients/${patientId}`, { insuranceId: memberId, dateOfBirth: dob });
+      return true;
+    } catch (err: any) {
+      console.error("Failed to sync edited Member ID/DOB to patient record:", err);
+      addMsg(
+        "bot",
+        `⚠️ Couldn't save the edited Member ID/DOB to the patient record (${err?.message ?? "unknown error"}). The eligibility check may create a duplicate patient — check the Patients page after.`
+      );
+      return false;
+    }
+  };
+
+  const handleEligibilityIdRun = async () => {
     if (!eligibilityIdData) return;
     addMsg("user", "Check eligibility now");
     addMsg("bot", "Opening the eligibility check page...");
+    await syncEditedPatientFields(eligibilityIdData.memberId, eligibilityIdData.dob, eligibilityIdData.patient?.id);
     prefillAndNavigate(eligibilityIdData.memberId, eligibilityIdData.dob, eligibilityIdData.autoCheck);
   };
 
@@ -413,30 +630,12 @@ export function ChatbotButton() {
       ? new Date(targetDate + "T00:00:00").toLocaleDateString("en-US", { month: "short", day: "numeric", year: "numeric" })
       : "today";
     addMsg("user", `Check eligibility & add to schedule (${dateLabel})`);
-
+    await syncEditedPatientFields(eligibilityIdData.memberId, eligibilityIdData.dob, eligibilityIdData.patient?.id);
-    if (!eligibilityIdData.patient) {
+    addMsg("bot", `Running eligibility check — will add${eligibilityIdData.patient ? "" : " patient and"} to schedule for ${dateLabel} after...`);
-      addMsg("bot", `Running eligibility check — will add patient and create appointment for ${dateLabel} after...`);
+    // Create the appointment only after eligibility is confirmed, not before — the eligibility
-      sessionStorage.setItem("chatbot_appt_after_eligibility", JSON.stringify({ memberId: eligibilityIdData.memberId, date: targetDate ?? null }));
+    // page's tryAppointmentFromChatbot picks this up once the check running below completes.
-      prefillAndNavigate(eligibilityIdData.memberId, eligibilityIdData.dob, eligibilityIdData.autoCheck);
+    sessionStorage.setItem("chatbot_appt_after_eligibility", JSON.stringify({ memberId: eligibilityIdData.memberId, date: targetDate ?? null }));
-      return;
+    prefillAndNavigate(eligibilityIdData.memberId, eligibilityIdData.dob, eligibilityIdData.autoCheck);
-    }
-
-    addMsg("bot", `Creating appointment for ${dateLabel}...`, true);
-    try {
-      const res = await apiRequest("POST", "/api/ai/create-appointment-today", {
-        patientId: eligibilityIdData.patient.id,
-        date: targetDate ?? undefined,
-      });
-      const data = await res.json();
-      if (!res.ok) {
-        replaceLastMsg(data.message ?? "Could not create appointment.");
-        return;
-      }
-      replaceLastMsg(`Appointment added at ${data.startTime} (${data.column ?? "Column A"}) for ${data.dateLabel} — opening eligibility check page...`);
-      prefillAndNavigate(eligibilityIdData.memberId, eligibilityIdData.dob, eligibilityIdData.autoCheck);
-    } catch {
-      replaceLastMsg("Could not create appointment. Please try again.");
-    }
   };
 
   const handleCheckAndClaimRun = () => {
@@ -460,9 +659,56 @@ export function ChatbotButton() {
     prefillAndNavigate(checkAndClaimData.memberId, checkAndClaimData.dob, checkAndClaimData.autoCheck);
   };
 
+  // Screenshot(s) attached with no typed text: same intent as the Copy Agent's
+  // "AI Detect & Check Eligibility" button — read Member ID/DOB off the image(s).
+  const handleScreenshotOnlyDetect = async () => {
+    const files = pendingFiles;
+    if (!files.length || step === "ai-loading") return;
+    setPendingFiles([]);
+    addMsg("user", `📎 ${files.length} screenshot${files.length > 1 ? "s" : ""}`);
+    addMsg("bot", "Reading your screenshot...", true);
+    setStep("ai-loading");
+
+    try {
+      const formData = new FormData();
+      for (const file of files) formData.append("files", file);
+      const res = await apiRequest("POST", "/api/ai/detect-eligibility-info", formData);
+      const json = await res.json();
+      if (json?.error) throw new Error(json.message || "Detection failed");
+
+      const memberId: string | null = json?.data?.memberId ?? null;
+      const dob: string | null = json?.data?.dob ?? null;
+      const autoCheck: string = json?.data?.autoCheck ?? "mh";
+
+      if (memberId && dob) {
+        setEligibilityIdData({
+          memberId,
+          dob,
+          siteKey: "",
+          autoCheck,
+          patient: null,
+          appointmentDate: null,
+        });
+        replaceLastMsg(`I read this from your screenshot — ready to check ${autoCheck === "tufts-sco" ? "Tufts SCO" : "MassHealth"} for ${memberId}. Confirm to proceed.`);
+        setStep("eligibility-id-ready");
+      } else {
+        setPasteInput([memberId, dob].filter(Boolean).join("  "));
+        replaceLastMsg("I saved your screenshot but couldn't fully read the Member ID/DOB. Please review and complete the fields below:");
+        setStep("eligibility-input");
+      }
+    } catch {
+      replaceLastMsg("Sorry, I couldn't read that screenshot. Please try again.");
+      setStep("menu");
+    }
+  };
+
   const handleFreeTextSubmit = async () => {
     const text = freeTextInput.trim();
-    if (!text || step === "ai-loading") return;
+    if (step === "ai-loading") return;
+    if (!text) {
+      if (pendingFiles.length > 0) return handleScreenshotOnlyDetect();
+      return;
+    }
     setFreeTextInput("");
     addMsg("user", text);
     addMsg("bot", "Thinking...", true);
@@ -495,6 +741,10 @@ export function ChatbotButton() {
         data.actionData?.patient
       ) {
         setPatientResult(data.actionData.patient);
+        originalPatientResultRef.current = {
+          insuranceId: data.actionData.patient.insuranceId,
+          dateOfBirth: data.actionData.patient.dateOfBirth,
+        };
         setStep("patient-found");
         return;
       }
@@ -814,12 +1064,29 @@ export function ChatbotButton() {
                   {patientResult.insuranceProvider && (
                     <p className="text-xs text-blue-600">{patientResult.insuranceProvider}</p>
                   )}
-                  {patientResult.insuranceId && (
+                  <div className="space-y-1">
-                    <p className="text-xs text-gray-500">ID: {patientResult.insuranceId}</p>
+                    <Label className="text-[10px] text-gray-500">Member ID</Label>
-                  )}
+                    <Input
-                  {patientResult.dateOfBirth && (
+                      value={patientResult.insuranceId ?? ""}
-                    <p className="text-xs text-gray-500">DOB: {patientResult.dateOfBirth}</p>
+                      onChange={(e) =>
-                  )}
+                        setPatientResult((prev) => (prev ? { ...prev, insuranceId: e.target.value } : prev))
+                      }
+                      className="h-7 text-xs bg-white"
+                    />
+                  </div>
+                  <div className="space-y-1">
+                    <Label className="text-[10px] text-gray-500">Date of Birth (MM/DD/YYYY)</Label>
+                    <Input
+                      value={patientResult.dateOfBirth ? isoToMDY(patientResult.dateOfBirth) : ""}
+                      onChange={(e) =>
+                        setPatientResult((prev) =>
+                          prev ? { ...prev, dateOfBirth: mdyToISO(e.target.value) } : prev
+                        )
+                      }
+                      placeholder="MM/DD/YYYY"
+                      className="h-7 text-xs bg-white"
+                    />
+                  </div>
                   <div className="flex flex-col gap-2 pt-1">
                     {patientResult.insuranceId && patientResult.dateOfBirth && (
                       <>
@@ -856,8 +1123,49 @@ export function ChatbotButton() {
                       {eligibilityIdData.patient.firstName} {eligibilityIdData.patient.lastName}
                     </p>
                   )}
-                  <p className="text-xs text-blue-600">ID: {eligibilityIdData.memberId}</p>
+                  <div className="space-y-1">
-                  <p className="text-xs text-gray-500">DOB: {eligibilityIdData.dob}</p>
+                    <Label className="text-[10px] text-gray-500">Member ID</Label>
+                    <Input
+                      value={eligibilityIdData.memberId}
+                      onChange={(e) =>
+                        setEligibilityIdData((prev) => (prev ? { ...prev, memberId: e.target.value } : prev))
+                      }
+                      className="h-7 text-xs bg-white"
+                    />
+                  </div>
+                  <div className="space-y-1">
+                    <Label className="text-[10px] text-gray-500">Date of Birth (MM/DD/YYYY)</Label>
+                    <Input
+                      value={isoToMDY(eligibilityIdData.dob)}
+                      onChange={(e) =>
+                        setEligibilityIdData((prev) =>
+                          prev ? { ...prev, dob: mdyToISO(e.target.value) } : prev
+                        )
+                      }
+                      placeholder="MM/DD/YYYY"
+                      className="h-7 text-xs bg-white"
+                    />
+                  </div>
+                  <div className="space-y-1">
+                    <Label className="text-[10px] text-gray-500">Insurance Type</Label>
+                    <Select
+                      value={eligibilityIdData.autoCheck}
+                      onValueChange={(value) =>
+                        setEligibilityIdData((prev) => (prev ? { ...prev, autoCheck: value } : prev))
+                      }
+                    >
+                      <SelectTrigger className="h-7 text-xs bg-white">
+                        <SelectValue />
+                      </SelectTrigger>
+                      <SelectContent>
+                        {INSURANCE_TYPE_OPTIONS.map((opt) => (
+                          <SelectItem key={opt.value} value={opt.value} className="text-xs">
+                            {opt.label}
+                          </SelectItem>
+                        ))}
+                      </SelectContent>
+                    </Select>
+                  </div>
                   {eligibilityIdData.patient?.insuranceProvider && (
                     <p className="text-xs text-gray-500">{eligibilityIdData.patient.insuranceProvider}</p>
                   )}
@@ -1490,11 +1798,37 @@ export function ChatbotButton() {
                   >
                     <Paperclip className="h-4 w-4" />
                   </Button>
+                  <Button
+                    size="sm"
+                    variant="ghost"
+                    className="h-9 w-9 p-0 shrink-0 text-gray-400 hover:text-gray-600"
+                    title="Choose from scanned attachments"
+                    onClick={() => setIsServerPickerOpen(true)}
+                    disabled={step === "ai-loading"}
+                  >
+                    <ImageIcon className="h-4 w-4" />
+                  </Button>
+                  <Button
+                    size="sm"
+                    variant="ghost"
+                    className="h-9 w-9 p-0 shrink-0 text-gray-400 hover:text-gray-600"
+                    title="Take screenshot"
+                    onClick={handleTakeScreenshot}
+                    disabled={step === "ai-loading" || isCapturing}
+                  >
+                    {isCapturing ? (
+                      <span className="flex h-4 w-4 items-center justify-center text-xs">
+                        {countdown ?? <Loader2 className="h-4 w-4 animate-spin" />}
+                      </span>
+                    ) : (
+                      <Camera className="h-4 w-4" />
+                    )}
+                  </Button>
                   <Button
                     size="sm"
                     className="h-9 w-9 p-0 shrink-0"
                     onClick={handleFreeTextSubmit}
-                    disabled={!freeTextInput.trim() || step === "ai-loading"}
+                    disabled={(!freeTextInput.trim() && pendingFiles.length === 0) || step === "ai-loading"}
                   >
                     {step === "ai-loading" ? (
                       <Loader2 className="h-4 w-4 animate-spin" />
@@ -1518,6 +1852,61 @@ export function ChatbotButton() {
                     e.target.value = "";
                   }}
                 />
+                <ServerAttachmentsPickerModal
+                  open={isServerPickerOpen}
+                  onClose={() => setIsServerPickerOpen(false)}
+                  onFilesSelected={(files) =>
+                    setPendingFiles((prev) => [...prev, ...files].slice(0, 5))
+                  }
+                />
+                <Dialog open={!!screenshotDataUrl} onOpenChange={(open) => !open && closeScreenshotDialog()}>
+                  <DialogContent className="max-w-2xl">
+                    <DialogHeader>
+                      <DialogTitle>Crop screenshot</DialogTitle>
+                    </DialogHeader>
+                    {screenshotDataUrl && (
+                      <div className="space-y-3">
+                        <ReactCrop
+                          crop={crop}
+                          onChange={(_, percentCrop) => setCrop(percentCrop)}
+                          onComplete={(pixelCrop) => setCompletedCrop(pixelCrop)}
+                        >
+                          <img
+                            src={screenshotDataUrl}
+                            alt="Captured screenshot"
+                            onLoad={handleScreenshotImageLoad}
+                            className="w-full rounded-lg border object-contain max-h-96"
+                          />
+                        </ReactCrop>
+                        <p className="text-xs text-muted-foreground">
+                          Drag the corners to crop, or leave as-is to attach the full screenshot.
+                        </p>
+                        <div className="space-y-1.5">
+                          <Label htmlFor="chatbot-screenshot-filename">File name</Label>
+                          <div className="flex items-center gap-1">
+                            <Input
+                              id="chatbot-screenshot-filename"
+                              value={screenshotFileName}
+                              onChange={(e) => setScreenshotFileName(e.target.value)}
+                              placeholder="screenshot"
+                            />
+                            <span className="text-sm text-muted-foreground">.png</span>
+                          </div>
+                        </div>
+                      </div>
+                    )}
+                    <DialogFooter>
+                      <Button type="button" variant="outline" onClick={handleRetakeScreenshot} disabled={isCapturing}>
+                        <RotateCcw className="h-4 w-4 mr-2" />
+                        Retake
+                      </Button>
+                      <Button type="button" onClick={handleAttachScreenshot}>
+                        <Check className="h-4 w-4 mr-2" />
+                        Attach
+                      </Button>
+                    </DialogFooter>
+                  </DialogContent>
+                </Dialog>
               </div>
             )}
           </div>

apps/Frontend/src/components/layout/sidebar.tsx

@@ -311,7 +311,7 @@ export function Sidebar() {
             icon: <Bot className="h-4 w-4 text-gray-400" />,
           },
           {
-            name: "AI Chat Settings",
+            name: "AI Chat/Call Settings",
             path: "/settings/aichat",
             icon: <Bot className="h-4 w-4 text-gray-400" />,
           },

apps/Frontend/src/components/patient-connection/message-thread.tsx

@@ -11,7 +11,7 @@ import {
 } from "@/components/ui/select";
 import { useToast } from "@/hooks/use-toast";
 import { apiRequest, queryClient } from "@/lib/queryClient";
-import { Send, ArrowLeft, FileText, Globe, Bot, UserPlus, CalendarX } from "lucide-react";
+import { Send, ArrowLeft, FileText, Globe, Bot, UserPlus, CalendarX, Phone } from "lucide-react";
 import { Switch } from "@/components/ui/switch";
 import type { Patient, Communication } from "@repo/db/types";
 import { format, isToday, isYesterday, parseISO } from "date-fns";
@@ -534,6 +534,12 @@ export function MessageThread({ patient, onBack, appointmentInfo }: MessageThrea
                             {patient.firstName[0]}{patient.lastName[0]}
                           </div>
                           <div>
+                            {comm.channel === "voice" && (
+                              <div className="flex items-center gap-1 mb-1 text-[10px] font-medium text-muted-foreground">
+                                <Phone className="h-3 w-3" />
+                                Voice call
+                              </div>
+                            )}
                             <div className="p-3 rounded-2xl bg-gray-100 text-gray-900 rounded-tl-md">
                               <p className="text-sm whitespace-pre-wrap break-words">{comm.body}</p>
                             </div>
@@ -545,6 +551,12 @@ export function MessageThread({ patient, onBack, appointmentInfo }: MessageThrea
                       )}
                       {comm.direction === "outbound" && (
                         <div>
+                          {comm.channel === "voice" && (
+                            <div className="flex items-center justify-end gap-1 mb-1 text-[10px] font-medium text-muted-foreground">
+                              <Phone className="h-3 w-3" />
+                              Voice call
+                            </div>
+                          )}
                           <div className="p-3 rounded-2xl bg-primary text-primary-foreground rounded-tr-md">
                             <p className="text-sm whitespace-pre-wrap break-words">{comm.body}</p>
                           </div>

apps/Frontend/src/components/patients/patient-form.tsx

@@ -1,6 +1,7 @@
 import { useForm } from "react-hook-form";
 import { zodResolver } from "@hookform/resolvers/zod";
 import { useAuth } from "@/hooks/use-auth";
+import { useToast } from "@/hooks/use-toast";
 import {
   Form,
   FormControl,
@@ -50,6 +51,7 @@ export type PatientFormRef = {
 export const PatientForm = forwardRef<PatientFormRef, PatientFormProps>(
   ({ patient, extractedInfo, onSubmit }, ref) => {
     const { user } = useAuth();
+    const { toast } = useToast();
     const isEditing = !!patient;
 
     const schema = useMemo(
@@ -62,13 +64,12 @@ export const PatientForm = forwardRef<PatientFormRef, PatientFormProps>(
 
     const normalizeInsuranceProvider = (val: string | null | undefined): string => {
       const p = (val || "").toLowerCase().trim();
-      if (p.includes("masshealth") || p === "mh" || p === "mass health") return "MassHealth";
+      if (p.includes("masshealth") || p === "mh" || p === "mass health" || p.includes("cmsp")) return "MassHealth";
       if (p.includes("commonwealth care alliance") || p === "cca") return "CCA";
       if (p.includes("ddma")) return "DDMA";
       if (p.includes("delta dental") || p.includes("delta ins") || p === "deltains") return "DeltaIns";
       if (p.includes("tufts") || p.includes("dentaquest") || p === "tuftssco") return "TuftsSCO";
       if (p.includes("united sco") || p === "unitedsco") return "UnitedSCO";
-      if (p.includes("cmsp")) return "CMSP";
       if (p.includes("bcbs") || p.includes("blue cross")) return "BCBS";
       if (p.includes("united aapr") || p === "unitedaapr") return "UnitedAAPR";
       if (p.includes("aetna")) return "Aetna";
@@ -83,7 +84,7 @@ export const PatientForm = forwardRef<PatientFormRef, PatientFormProps>(
 
     const computedDefaultValues = useMemo(() => {
       if (isEditing && patient) {
-        const { id, userId, createdAt, ...sanitizedPatient } = patient;
+        const { id, userId, createdAt, updatedAt, ...sanitizedPatient } = patient;
         return {
           ...sanitizedPatient,
           dateOfBirth: patient.dateOfBirth
@@ -137,7 +138,7 @@ export const PatientForm = forwardRef<PatientFormRef, PatientFormProps>(
 
     useEffect(() => {
       if (patient) {
-        const { id, userId, createdAt, ...sanitizedPatient } = patient;
+        const { id, userId, createdAt, updatedAt, ...sanitizedPatient } = patient;
         const normalized = normalizeInsuranceProvider(patient.insuranceProvider);
         const resetValues: Partial<Patient> = {
           ...sanitizedPatient,
@@ -164,9 +165,19 @@ export const PatientForm = forwardRef<PatientFormRef, PatientFormProps>(
           id="patient-form"
           key={patient?.id || "new"}
           noValidate
-          onSubmit={form.handleSubmit((data) => {
+          onSubmit={form.handleSubmit(
-            handleSubmit2(data);
+            (data) => {
-          })}
+              handleSubmit2(data);
+            },
+            (errors) => {
+              console.log("❌ Form validation errors:", errors);
+              toast({
+                title: "Could not save patient",
+                description: "Please check the highlighted fields and try again.",
+                variant: "destructive",
+              });
+            },
+          )}
           className="space-y-6"
         >
           {/* Personal Information */}
@@ -439,7 +450,6 @@ export const PatientForm = forwardRef<PatientFormRef, PatientFormProps>(
                         <SelectItem value="DeltaIns">Delta Ins</SelectItem>
                         <SelectItem value="TuftsSCO">Tufts SCO</SelectItem>
                         <SelectItem value="UnitedSCO">United SCO</SelectItem>
-                        <SelectItem value="CMSP">CMSP</SelectItem>
                         <SelectItem value="BCBS">BCBS</SelectItem>
                         <SelectItem value="UnitedAAPR">United AAPR</SelectItem>
                         <SelectItem value="Aetna">Aetna</SelectItem>

apps/Frontend/src/components/patients/patient-table.tsx

@@ -63,6 +63,7 @@ interface PatientTableProps {
   allowCheckbox?: boolean;
   allowNewClaim?: boolean;
   allowFinancial?: boolean;
+  showEligibilityColumns?: boolean;
   onNewClaim?: (patientId: number) => void;
   onSelectPatient?: (patient: Patient | null) => void;
   onPageChange?: (page: number) => void;
@@ -82,6 +83,7 @@ export function PatientTable({
   allowCheckbox,
   allowNewClaim,
   allowFinancial,
+  showEligibilityColumns,
   onNewClaim,
   onSelectPatient,
   onPageChange,
@@ -976,6 +978,12 @@ export function PatientTable({
               {/*<TableHead>Contact</TableHead>*/}
               <TableHead>Insurance</TableHead>
               <TableHead>Status</TableHead>
+              {showEligibilityColumns && (
+                <>
+                  <TableHead>Remaining</TableHead>
+                  <TableHead>Third Party/2nd Insurance</TableHead>
+                </>
+              )}
               <TableHead className="text-right">Actions</TableHead>
             </TableRow>
           </TableHeader>
@@ -983,7 +991,7 @@ export function PatientTable({
             {isLoading ? (
               <TableRow>
                 <TableCell
-                  colSpan={6}
+                  colSpan={showEligibilityColumns ? 8 : 6}
                   className="text-center py-8 text-muted-foreground"
                 >
                   <LoadingScreen />
@@ -992,7 +1000,7 @@ export function PatientTable({
             ) : isError ? (
               <TableRow>
                 <TableCell
-                  colSpan={6}
+                  colSpan={showEligibilityColumns ? 8 : 6}
                   className="text-center py-8 text-red-500"
                 >
                   Error loading patients.
@@ -1001,7 +1009,7 @@ export function PatientTable({
             ) : patientsData?.patients.length === 0 ? (
               <TableRow>
                 <TableCell
-                  colSpan={6}
+                  colSpan={showEligibilityColumns ? 8 : 6}
                   className="text-center py-8 text-muted-foreground"
                 >
                   No patients found.
@@ -1088,8 +1096,28 @@ export function PatientTable({
                           </span>
                         )}
                       </div>
+                      {patient.updatedAt && (
+                        <div className="text-xs text-gray-500 mt-1">
+                          Updated: {formatDateToHumanReadable(patient.updatedAt)}
+                        </div>
+                      )}
                     </TableCell>
 
+                    {showEligibilityColumns && (
+                      <>
+                        <TableCell>
+                          <div className="text-sm text-gray-900">
+                            {patient.remainingBenefit || "—"}
+                          </div>
+                        </TableCell>
+                        <TableCell>
+                          <div className="text-sm text-gray-900">
+                            {patient.thirdPartyInsurance || "—"}
+                          </div>
+                        </TableCell>
+                      </>
+                    )}
+
                     <TableCell className="text-right">
                       <div className="flex justify-end">
                         {allowDelete && isAdmin && (

apps/Frontend/src/components/settings/ai-chat-settings-card.tsx

@@ -7,7 +7,7 @@ import { Textarea } from "@/components/ui/textarea";
 import { Switch } from "@/components/ui/switch";
 import { useToast } from "@/hooks/use-toast";
 import { apiRequest, queryClient } from "@/lib/queryClient";
-import { Bot, CalendarCheck, UserPlus, MessageCircle, Info, GitFork, MessageSquare, Trash2, Plus, Zap, SlidersHorizontal, BookMarked, ChevronDown, ChevronUp } from "lucide-react";
+import { Bot, CalendarCheck, UserPlus, MessageCircle, Info, GitFork, MessageSquare, Trash2, Plus, Zap, SlidersHorizontal, BookMarked, ChevronDown, ChevronUp, PhoneCall, Stethoscope } from "lucide-react";
 import { Tabs, TabsList, TabsTrigger, TabsContent } from "@/components/ui/tabs";
 
 // ─── Types ────────────────────────────────────────────────────────────────────
@@ -20,6 +20,14 @@ type AiChatTemplates = {
   generalFallback: string;
 };
 
+type AiCallTemplates = {
+  greeting: string;
+  reminderGreeting: string;
+  newPatientGreeting: string;
+  generalFallback: string;
+  recallGreeting: string;
+};
+
 type OfficeContact = {
   officeName?: string | null;
 };
@@ -38,6 +46,16 @@ const DEFAULTS = {
     "Hi! My name is Lisa, the dedicated AI assistant at {officeName}. How can I help you today?",
 };
 
+const CALL_DEFAULTS = {
+  greeting:
+    "Hi {firstName}, this is Lisa, the AI assistant at {officeName}. How can I help you today?",
+  reminderGreeting: "Sure, I can help with that.",
+  newPatientGreeting: "No problem, let's get you set up.",
+  generalFallback: "Sure, how can I help?",
+  recallGreeting:
+    "Hi {firstName}, this is Lisa from {officeName}. We wanted to check in — you're due for a routine exam and cleaning. Would you like to make an appointment because your insurance covers it?",
+};
+
 const DEFAULT_SMS_TEMPLATES = [
   {
     id: "default-appt-reminder",
@@ -67,18 +85,19 @@ function LangGraphFlow() {
   const nW = 210;
   const nx = cx - nW / 2; // 245
 
-  // ── Dual entry nodes ──────────────────────────────────────────────────────
+  // ── Triple entry nodes ─────────────────────────────────────────────────────
-  const entryW    = 192;
+  const entryW    = 150;
-  const lEntryCx  = 155;
+  const lEntryCx  = 130;
-  const rEntryCx  = 545;
+  const mEntryCx  = cx; // 350
-  const e1y = 14, e1h = 56;
+  const rEntryCx  = 570;
+  const e1y = 14, e1h = 70;
 
-  // Merge connector (horizontal line where both branches meet)
+  // Merge connector (horizontal line where all three entries meet)
-  const mergeY = e1y + e1h + 14; // 84
+  const mergeY = e1y + e1h + 14; // 98
 
   // ── Center sequence ───────────────────────────────────────────────────────
-  const n2y = mergeY + 14, n2h = 52;   // Patient replies  y=98
+  const n2y = mergeY + 14, n2h = 52;   // Patient replies
-  const n3y = n2y + n2h + 14, n3h = 84; // AI classifies   y=164
+  const n3y = n2y + n2h + 14, n3h = 98; // AI classifies
 
   const forkHY = n3y + n3h + 22; // 270
 
@@ -88,7 +107,7 @@ function LangGraphFlow() {
 
   // ── YES branch ────────────────────────────────────────────────────────────
   const yesW  = 195;
-  const yes1y = forkHY + 50, yes1h = 88; // y=320
+  const yes1y = forkHY + 50, yes1h = 102; // y=320
   const yes2y = yes1y + yes1h + 12, yes2h = 52; // y=460
 
   // ── NO / Reschedule branch ────────────────────────────────────────────────
@@ -113,7 +132,7 @@ function LangGraphFlow() {
       viewBox={`0 0 ${W} ${totalH}`}
       className="w-full max-w-2xl mx-auto"
       role="img"
-      aria-label="LangGraph Reminder and Reschedule conversation flow"
+      aria-label="LangGraph Reminder, Recall, and Reschedule conversation flow"
     >
       <defs>
         <marker id="rg2ah" markerWidth="10" markerHeight="7"
@@ -130,20 +149,29 @@ function LangGraphFlow() {
         </marker>
       </defs>
 
-      {/* ══ DUAL ENTRY NODES ════════════════════════════════════════════ */}
+      {/* ══ TRIPLE ENTRY NODES ════════════════════════════════════════════ */}
 
       {/* Left: Reminder SMS */}
       <rect x={lEntryCx-entryW/2} y={e1y} width={entryW} height={e1h} rx={8} fill="#EFF6FF" stroke="#3B82F6" strokeWidth={1.5} />
-      <text x={lEntryCx} y={e1y+22} textAnchor="middle" fontSize={12} fontWeight="600" fill="#1D4ED8">Office sends Reminder SMS</text>
+      <text x={lEntryCx} y={e1y+22} textAnchor="middle" fontSize={12} fontWeight="600" fill="#1D4ED8">Office sends Reminder</text>
-      <text x={lEntryCx} y={e1y+40} textAnchor="middle" fontSize={9} fill="#93C5FD">Staff triggers batch send</text>
+      <text x={lEntryCx} y={e1y+38} textAnchor="middle" fontSize={12} fontWeight="600" fill="#1D4ED8">SMS or Call</text>
+      <text x={lEntryCx} y={e1y+56} textAnchor="middle" fontSize={9} fill="#93C5FD">Staff triggers batch send</text>
+
+      {/* Middle: Recall call/SMS for an existing patient */}
+      <rect x={mEntryCx-entryW/2} y={e1y} width={entryW} height={e1h} rx={8} fill="#F5F3FF" stroke="#8B5CF6" strokeWidth={1.5} />
+      <text x={mEntryCx} y={e1y+22} textAnchor="middle" fontSize={12} fontWeight="600" fill="#5B21B6">Office call or SMS for</text>
+      <text x={mEntryCx} y={e1y+38} textAnchor="middle" fontSize={12} fontWeight="600" fill="#5B21B6">an existing patient</text>
+      <text x={mEntryCx} y={e1y+56} textAnchor="middle" fontSize={9} fill="#C4B5FD">Recall: free exam &amp; cleaning</text>
 
       {/* Right: Reschedule by Office SMS */}
       <rect x={rEntryCx-entryW/2} y={e1y} width={entryW} height={e1h} rx={8} fill="#FFF7ED" stroke="#F97316" strokeWidth={1.5} />
-      <text x={rEntryCx} y={e1y+22} textAnchor="middle" fontSize={12} fontWeight="600" fill="#C2410C">Office sends Reschedule SMS</text>
+      <text x={rEntryCx} y={e1y+22} textAnchor="middle" fontSize={12} fontWeight="600" fill="#C2410C">Office sends Reschedule</text>
-      <text x={rEntryCx} y={e1y+40} textAnchor="middle" fontSize={9} fill="#FDBA74">"Reschedule by Office" template</text>
+      <text x={rEntryCx} y={e1y+38} textAnchor="middle" fontSize={12} fontWeight="600" fill="#C2410C">SMS</text>
+      <text x={rEntryCx} y={e1y+56} textAnchor="middle" fontSize={9} fill="#FDBA74">"Reschedule by Office" template</text>
 
       {/* Converging lines → horizontal merge → Patient replies */}
       <line x1={lEntryCx} y1={e1y+e1h} x2={lEntryCx} y2={mergeY}  stroke="#9CA3AF" strokeWidth={1.5} />
+      <line x1={mEntryCx} y1={e1y+e1h} x2={mEntryCx} y2={mergeY}  stroke="#9CA3AF" strokeWidth={1.5} />
       <line x1={rEntryCx} y1={e1y+e1h} x2={rEntryCx} y2={mergeY}  stroke="#9CA3AF" strokeWidth={1.5} />
       <line x1={lEntryCx} y1={mergeY}   x2={rEntryCx} y2={mergeY}  stroke="#9CA3AF" strokeWidth={1.5} />
       <line x1={cx}       y1={mergeY}   x2={cx}        y2={n2y-2}   stroke="#9CA3AF" strokeWidth={1.5} markerEnd="url(#rg2ah)" />
@@ -158,10 +186,11 @@ function LangGraphFlow() {
 
       {/* N3: AI classifies */}
       <rect x={nx} y={n3y} width={nW} height={n3h} rx={8} fill="#ECFDF5" stroke="#10B981" strokeWidth={1.5} />
-      <text x={cx} y={n3y+20} textAnchor="middle" fontSize={12} fontWeight="700" fill="#065F46">Google AI classifies YES / NO</text>
+      <text x={cx} y={n3y+18} textAnchor="middle" fontSize={12} fontWeight="700" fill="#065F46">Google AI classifies YES / NO</text>
-      <text x={cx} y={n3y+36} textAnchor="middle" fontSize={10} fontWeight="600" fill="#1D4ED8">Reminder: intro (MSG 1) + reply (MSG 2)</text>
+      <text x={cx} y={n3y+33} textAnchor="middle" fontSize={10} fontWeight="600" fill="#1D4ED8">Reminder: intro (MSG 1) + reply (MSG 2)</text>
-      <text x={cx} y={n3y+52} textAnchor="middle" fontSize={10} fontWeight="600" fill="#C2410C">Reschedule: reply sent directly</text>
+      <text x={cx} y={n3y+48} textAnchor="middle" fontSize={10} fontWeight="600" fill="#C2410C">Reschedule: reply sent directly</text>
-      <text x={cx} y={n3y+70} textAnchor="middle" fontSize={9} fill="#6B7280" fontStyle="italic">Date in reply → AI skips to Day Check</text>
+      <text x={cx} y={n3y+63} textAnchor="middle" fontSize={10} fontWeight="600" fill="#5B21B6">Recall: same as Reschedule flow</text>
+      <text x={cx} y={n3y+82} textAnchor="middle" fontSize={9} fill="#6B7280" fontStyle="italic">Date in reply → AI skips to Day Check</text>
 
       {/* Fork lines */}
       <line x1={cx}  y1={n3y+n3h} x2={cx}  y2={forkHY}  stroke="#9CA3AF" strokeWidth={1.5} />
@@ -178,10 +207,11 @@ function LangGraphFlow() {
       {/* ══ YES BRANCH ══════════════════════════════════════════════════ */}
 
       <rect x={lcx-yesW/2} y={yes1y} width={yesW} height={yes1h} rx={8} fill="#F0FDF4" stroke="#22C55E" strokeWidth={1.5} />
-      <text x={lcx} y={yes1y+18} textAnchor="middle" fontSize={10} fontWeight="600" fill="#15803D">Reminder: Thank you for confirming!</text>
+      <text x={lcx} y={yes1y+16} textAnchor="middle" fontSize={10} fontWeight="600" fill="#15803D">Reminder: Thank you for confirming!</text>
-      <text x={lcx} y={yes1y+34} textAnchor="middle" fontSize={10} fontWeight="600" fill="#C2410C">Reschedule: What day &amp; time?</text>
+      <text x={lcx} y={yes1y+31} textAnchor="middle" fontSize={10} fontWeight="600" fill="#C2410C">Reschedule: What day &amp; time?</text>
-      <text x={lcx} y={yes1y+52} textAnchor="middle" fontSize={9} fill="#6B7280" fontStyle="italic">"See you on [date &amp; time]"</text>
+      <text x={lcx} y={yes1y+46} textAnchor="middle" fontSize={10} fontWeight="600" fill="#5B21B6">Recall: What day &amp; time?</text>
-      <text x={lcx} y={yes1y+70} textAnchor="middle" fontSize={8} fill="#047857">date in reply → Day Check ↘</text>
+      <text x={lcx} y={yes1y+64} textAnchor="middle" fontSize={9} fill="#6B7280" fontStyle="italic">"See you on [date &amp; time]"</text>
+      <text x={lcx} y={yes1y+80} textAnchor="middle" fontSize={8} fill="#047857">date in reply → Day Check ↘</text>
       <line x1={lcx} y1={yes1y+yes1h} x2={lcx} y2={yes2y-2} stroke="#9CA3AF" strokeWidth={1.5} markerEnd="url(#rg2ah)" />
 
       {/* Yes2: Patient thanks */}
@@ -191,7 +221,7 @@ function LangGraphFlow() {
 
       {/* Dashed shortcut: YES with date → Day Check */}
       <line
-        x1={lcx + yesW/2} y1={yes1y + 52}
+        x1={lcx + yesW/2} y1={yes1y + 64}
         x2={rcx - noW/2 - 2} y2={no2y + 34}
         stroke="#047857" strokeWidth={1} strokeDasharray="4 3"
         markerEnd="url(#rg2short)"
@@ -1011,6 +1041,13 @@ export function AiChatSettingsCard() {
   const [generalFallback,    setGeneralFallback]    = useState(DEFAULTS.generalFallback);
   const initialized = useRef(false);
 
+  const [callGreeting,           setCallGreeting]           = useState(CALL_DEFAULTS.greeting);
+  const [callReminderGreeting,   setCallReminderGreeting]   = useState(CALL_DEFAULTS.reminderGreeting);
+  const [callNewPatientGreeting, setCallNewPatientGreeting] = useState(CALL_DEFAULTS.newPatientGreeting);
+  const [callGeneralFallback,    setCallGeneralFallback]    = useState(CALL_DEFAULTS.generalFallback);
+  const [callRecallGreeting,     setCallRecallGreeting]     = useState(CALL_DEFAULTS.recallGreeting);
+  const callInitialized = useRef(false);
+
   const [openPhoneReply, setOpenPhoneReply] = useState(false);
 
   const { data: advancedSettings } = useQuery<{ openPhoneReply: boolean }>({
@@ -1090,6 +1127,29 @@ export function AiChatSettingsCard() {
     }
   }, [templates]);
 
+  const { data: callTemplatesData, isLoading: callTemplatesLoading } = useQuery<AiCallTemplates>({
+    queryKey: ["/api/ai/call-templates"],
+    queryFn: async () => {
+      const res = await apiRequest("GET", "/api/ai/call-templates");
+      if (!res.ok) throw new Error("Failed to load call templates");
+      return res.json();
+    },
+    staleTime: Infinity,
+    refetchOnWindowFocus: false,
+  });
+
+  // Seed AI call templates
+  useEffect(() => {
+    if (callTemplatesData && !callInitialized.current) {
+      callInitialized.current = true;
+      setCallGreeting(callTemplatesData.greeting                     || CALL_DEFAULTS.greeting);
+      setCallReminderGreeting(callTemplatesData.reminderGreeting     || CALL_DEFAULTS.reminderGreeting);
+      setCallNewPatientGreeting(callTemplatesData.newPatientGreeting || CALL_DEFAULTS.newPatientGreeting);
+      setCallGeneralFallback(callTemplatesData.generalFallback       || CALL_DEFAULTS.generalFallback);
+      setCallRecallGreeting(callTemplatesData.recallGreeting         || CALL_DEFAULTS.recallGreeting);
+    }
+  }, [callTemplatesData]);
+
   // Seed SMS template list — fall back to the saved reminderSms if list is empty
   useEffect(() => {
     if (smsTemplateListData && !smsInitialized.current) {
@@ -1120,6 +1180,24 @@ export function AiChatSettingsCard() {
     },
   });
 
+  const saveCallMutation = useMutation({
+    mutationFn: async (data: AiCallTemplates) => {
+      const res = await apiRequest("PUT", "/api/ai/call-templates", data);
+      if (!res.ok) {
+        const err = await res.json().catch(() => null);
+        throw new Error(err?.message || "Failed to save call templates");
+      }
+      return res.json();
+    },
+    onSuccess: () => {
+      queryClient.invalidateQueries({ queryKey: ["/api/ai/call-templates"] });
+      toast({ title: "Templates saved", description: "AI call templates have been updated." });
+    },
+    onError: (err: any) => {
+      toast({ title: "Error", description: err?.message, variant: "destructive" });
+    },
+  });
+
   const saveSmsListMutation = useMutation({
     mutationFn: async (list: SmsTemplate[]) => {
       const res = await apiRequest("PUT", "/api/twilio/sms-template-list", list);
@@ -1147,6 +1225,17 @@ export function AiChatSettingsCard() {
     });
   };
 
+  const handleCallSubmit = (e: React.FormEvent) => {
+    e.preventDefault();
+    saveCallMutation.mutate({
+      greeting:            callGreeting.trim()            || CALL_DEFAULTS.greeting,
+      reminderGreeting:    callReminderGreeting.trim()     || CALL_DEFAULTS.reminderGreeting,
+      newPatientGreeting:  callNewPatientGreeting.trim()   || CALL_DEFAULTS.newPatientGreeting,
+      generalFallback:     callGeneralFallback.trim()      || CALL_DEFAULTS.generalFallback,
+      recallGreeting:      callRecallGreeting.trim()       || CALL_DEFAULTS.recallGreeting,
+    });
+  };
+
   const updateSmsTemplate = (idx: number, field: "name" | "body", value: string) => {
     setSmsTemplates((prev) => prev.map((t, i) => i === idx ? { ...t, [field]: value } : t));
   };
@@ -1193,6 +1282,54 @@ export function AiChatSettingsCard() {
     },
   ];
 
+  const callTemplateFields = [
+    {
+      key: "callGreeting",
+      icon: <PhoneCall className="h-4 w-4 text-primary" />,
+      label: "Call an existing patient for an appointment",
+      description: "Lisa's opening line when placing an AI Call to a patient — use {firstName} and {officeName} as placeholders.",
+      value: callGreeting,
+      onChange: setCallGreeting,
+      placeholder: CALL_DEFAULTS.greeting,
+    },
+    {
+      key: "callRecall",
+      icon: <Stethoscope className="h-4 w-4 text-primary" />,
+      label: "Recall Call: Existing Patient Check-Up Offer",
+      description: "Lisa's opening line for a Patient Connection \"AI Call\" — offers an existing patient a routine exam & cleaning (most insurance covers it at no cost) and asks if they'd like to book. Use {firstName} and {officeName} as placeholders.",
+      value: callRecallGreeting,
+      onChange: setCallRecallGreeting,
+      placeholder: CALL_DEFAULTS.recallGreeting,
+    },
+    {
+      key: "callReminder",
+      icon: <CalendarCheck className="h-4 w-4 text-primary" />,
+      label: "Reminder Call Reply",
+      description: "Spoken after the call's opening greeting when the AI is following up on an appointment reminder — keep it short, it's read aloud, not texted.",
+      value: callReminderGreeting,
+      onChange: setCallReminderGreeting,
+      placeholder: CALL_DEFAULTS.reminderGreeting,
+    },
+    {
+      key: "callNewPatient",
+      icon: <UserPlus className="h-4 w-4 text-primary" />,
+      label: "New Patient Call Reply",
+      description: "Spoken when the AI is walking a new patient through scheduling on a live call.",
+      value: callNewPatientGreeting,
+      onChange: setCallNewPatientGreeting,
+      placeholder: CALL_DEFAULTS.newPatientGreeting,
+    },
+    {
+      key: "callGeneral",
+      icon: <MessageCircle className="h-4 w-4 text-primary" />,
+      label: "General Call Fallback",
+      description: "Spoken when the AI cannot determine the context of what the patient said on a call.",
+      value: callGeneralFallback,
+      onChange: setCallGeneralFallback,
+      placeholder: CALL_DEFAULTS.generalFallback,
+    },
+  ];
+
   return (
     <div className="space-y-6">
 
@@ -1403,6 +1540,86 @@ export function AiChatSettingsCard() {
         </CardContent>
       </Card>
 
+      {/* ── Section 1b: Call Templates ───────────────────────────── */}
+      <Card>
+        <CardContent className="py-6 space-y-5">
+          <div className="flex items-center gap-2">
+            <PhoneCall className="h-5 w-5 text-primary" />
+            <h3 className="text-lg font-semibold">Call Templates</h3>
+          </div>
+          <p className="text-sm text-muted-foreground">
+            Customize what Lisa says on live AI phone calls — kept separate from the SMS wording
+            above since spoken conversation reads differently than a text message. Use{" "}
+            <code className="bg-muted px-1 py-0.5 rounded text-xs font-mono">{"{officeName}"}</code>{" "}
+            and{" "}
+            <code className="bg-muted px-1 py-0.5 rounded text-xs font-mono">{"{firstName}"}</code>{" "}
+            as placeholders.
+          </p>
+
+          {officeName && (
+            <div className="flex items-center gap-2 text-xs text-muted-foreground bg-muted/50 rounded px-3 py-2">
+              <Info className="h-3.5 w-3.5 flex-shrink-0" />
+              <span>
+                <span className="font-medium">{"{officeName}"}</span> will display as{" "}
+                <span className="font-medium text-foreground">"{officeName}"</span>
+              </span>
+            </div>
+          )}
+
+          {callTemplatesLoading ? (
+            <p className="text-sm text-muted-foreground">Loading templates...</p>
+          ) : (
+            <form onSubmit={handleCallSubmit} className="space-y-5">
+              {callTemplateFields.map((f) => (
+                <div key={f.key} className="space-y-1.5">
+                  <div className="flex items-center gap-2">
+                    {f.icon}
+                    <span className="text-sm font-medium">{f.label}</span>
+                  </div>
+                  <p className="text-xs text-muted-foreground">{f.description}</p>
+                  <Textarea
+                    value={f.value}
+                    onChange={(e) => f.onChange(e.target.value)}
+                    placeholder={f.placeholder}
+                    rows={3}
+                    className="text-sm resize-none"
+                  />
+                  {officeName && f.value.includes("{officeName}") && (
+                    <p className="text-xs text-muted-foreground italic pl-1">
+                      Preview: {previewTemplate(f.value, officeName)}
+                    </p>
+                  )}
+                </div>
+              ))}
+
+              <div className="flex items-center gap-3 pt-1">
+                <Button
+                  type="submit"
+                  disabled={saveCallMutation.isPending}
+                  className="bg-teal-600 hover:bg-teal-700 text-white"
+                >
+                  {saveCallMutation.isPending ? "Saving..." : "Save Templates"}
+                </Button>
+                <Button
+                  type="button"
+                  variant="ghost"
+                  className="text-xs text-muted-foreground"
+                  onClick={() => {
+                    setCallGreeting(CALL_DEFAULTS.greeting);
+                    setCallReminderGreeting(CALL_DEFAULTS.reminderGreeting);
+                    setCallNewPatientGreeting(CALL_DEFAULTS.newPatientGreeting);
+                    setCallGeneralFallback(CALL_DEFAULTS.generalFallback);
+                    setCallRecallGreeting(CALL_DEFAULTS.recallGreeting);
+                  }}
+                >
+                  Reset to defaults
+                </Button>
+              </div>
+            </form>
+          )}
+        </CardContent>
+      </Card>
+
       {/* ── Section 2: LangGraph Flow ────────────────────────────── */}
       <Card>
         <CardContent className="py-6 space-y-5">

apps/Frontend/src/hooks/use-screen-capture.ts

@@ -0,0 +1,69 @@
+import { useRef, useState } from "react";
+
+// Minimal single-shot screen capture, extracted from the batching/cropping logic in
+// ai-copy-agent-page.tsx — this just needs "take a screenshot, attach it."
+export function useScreenCapture() {
+  const [isCapturing, setIsCapturing] = useState(false);
+  const [countdown, setCountdown] = useState<number | null>(null);
+  const streamRef = useRef<MediaStream | null>(null);
+
+  const stopStream = () => {
+    streamRef.current?.getTracks().forEach((track) => track.stop());
+    streamRef.current = null;
+  };
+
+  // Resolves with a PNG data URL of the full screenshot (caller crops before converting to a File).
+  async function capture(): Promise<string> {
+    setIsCapturing(true);
+    try {
+      const stream = await navigator.mediaDevices.getDisplayMedia({
+        video: { displaySurface: "monitor" },
+      });
+      streamRef.current = stream;
+
+      const video = document.createElement("video");
+      video.srcObject = stream;
+      video.muted = true;
+      await video.play();
+      await new Promise<void>((resolve) => {
+        if (video.readyState >= 2) resolve();
+        else video.onloadeddata = () => resolve();
+      });
+
+      // Short countdown so the user has time to alt-tab to the window they want to capture.
+      for (let secondsLeft = 2; secondsLeft > 0; secondsLeft--) {
+        setCountdown(secondsLeft);
+        await new Promise((resolve) => setTimeout(resolve, 1000));
+      }
+      setCountdown(null);
+
+      const canvas = document.createElement("canvas");
+      canvas.width = video.videoWidth;
+      canvas.height = video.videoHeight;
+      canvas.getContext("2d")?.drawImage(video, 0, 0, canvas.width, canvas.height);
+
+      stopStream();
+
+      return canvas.toDataURL("image/png");
+    } catch (error) {
+      stopStream();
+      const name = error instanceof Error ? error.name : "";
+      const message =
+        name === "NotAllowedError"
+          ? "Screen share permission was denied or the picker was cancelled."
+          : name === "NotFoundError"
+          ? "No screen/window source was available to capture."
+          : !navigator.mediaDevices?.getDisplayMedia
+          ? "Screen capture isn't supported in this browser."
+          : error instanceof Error
+          ? error.message
+          : "Screen capture failed.";
+      throw new Error(message);
+    } finally {
+      setIsCapturing(false);
+      setCountdown(null);
+    }
+  }
+
+  return { capture, isCapturing, countdown };
+}

apps/Frontend/src/pages/ai-copy-agent-page.tsx

@@ -1,7 +1,7 @@
 import { useRef, useState } from "react";
 import ReactCrop, { Crop, PixelCrop, centerCrop, makeAspectCrop } from "react-image-crop";
 import "react-image-crop/dist/ReactCrop.css";
-import { Camera, Copy, RotateCcw, Save } from "lucide-react";
+import { Camera, Copy, Plus, RotateCcw, Save, Sparkles, X } from "lucide-react";
 import { Button } from "@/components/ui/button";
 import { Input } from "@/components/ui/input";
 import { Label } from "@/components/ui/label";
@@ -33,6 +33,20 @@ function getCroppedDataUrl(image: HTMLImageElement, crop: PixelCrop): string {
   return canvas.toDataURL("image/png");
 }
 
+interface BatchedScreenshot {
+  id: string;
+  dataUrl: string;
+  fileName: string;
+}
+
+interface TempPatient {
+  id: number;
+  firstName: string | null;
+  lastName: string | null;
+}
+
+const PENDING_SCREENSHOTS_KEY = "copy_agent_pending_screenshots";
+
 export default function AiCopyAgentPage() {
   const { toast } = useToast();
   const [selectedPatient, setSelectedPatient] = useState<Patient | null>(null);
@@ -43,6 +57,8 @@ export default function AiCopyAgentPage() {
   const [isCapturing, setIsCapturing] = useState(false);
   const [countdown, setCountdown] = useState<number | null>(null);
   const [isSaving, setIsSaving] = useState(false);
+  const [isDetecting, setIsDetecting] = useState(false);
+  const [batch, setBatch] = useState<BatchedScreenshot[]>([]);
   const streamRef = useRef<MediaStream | null>(null);
   const imgRef = useRef<HTMLImageElement | null>(null);
 
@@ -132,47 +148,97 @@ export default function AiCopyAgentPage() {
     handleCapture();
   };
 
+  const clearActive = () => {
+    setScreenshot(null);
+    setFileName("");
+    setCrop(undefined);
+    setCompletedCrop(undefined);
+  };
+
+  // Applies the current crop to the active screenshot and returns it, without touching state.
+  const finalizeActive = (): BatchedScreenshot | null => {
+    if (!screenshot) return null;
+    const croppedImage =
+      completedCrop && imgRef.current
+        ? getCroppedDataUrl(imgRef.current, completedCrop)
+        : screenshot;
+    const safeName =
+      fileName.trim().replace(/[/\\?%*:|"<>]/g, "-") || `screenshot_${Date.now()}`;
+    return { id: crypto.randomUUID(), dataUrl: croppedImage, fileName: safeName };
+  };
+
+  const handleAddAnother = async () => {
+    const item = finalizeActive();
+    if (!item) return;
+    setBatch((prev) => [...prev, item]);
+    clearActive();
+    await handleCapture();
+  };
+
+  const handleRemoveBatchItem = (id: string) => {
+    setBatch((prev) => prev.filter((item) => item.id !== id));
+  };
+
+  const getPatientName = (patient: Patient) =>
+    patient.firstName && patient.lastName
+      ? `${patient.firstName} ${patient.lastName}`
+      : patient.firstName ?? `patient-${patient.id}`;
+
+  const itemsToFiles = async (items: BatchedScreenshot[]): Promise<File[]> => {
+    const files: File[] = [];
+    for (const item of items) {
+      const response = await fetch(item.dataUrl);
+      const blob = await response.blob();
+      files.push(new File([blob], `${item.fileName}.png`, { type: "image/png" }));
+    }
+    return files;
+  };
+
+  const uploadToPatient = async (
+    patientId: number | undefined,
+    patientName: string,
+    files: File[],
+    pending: boolean
+  ) => {
+    const formData = new FormData();
+    formData.append("patientId", String(patientId));
+    formData.append("patientName", patientName);
+    if (pending) formData.append("pending", "true");
+    // Lets the backend keep a local-disk-only debug copy — not shown anywhere in the UI.
+    formData.append("screenshotBackup", "true");
+    for (const file of files) formData.append("files", file);
+    await apiRequest("POST", "/api/claims/upload-to-cloud", formData);
+  };
+
+  const getPendingItems = (): BatchedScreenshot[] => {
+    const items = [...batch];
+    const active = finalizeActive();
+    if (active) items.push(active);
+    return items;
+  };
+
   const handleSave = async () => {
-    if (!screenshot || !selectedPatient) return;
+    if (!selectedPatient) return;
+    const items = getPendingItems();
+    if (!items.length) return;
 
     setIsSaving(true);
     try {
-      const croppedImage =
+      const patientName = getPatientName(selectedPatient);
-        completedCrop && imgRef.current
+      const files = await itemsToFiles(items);
-          ? getCroppedDataUrl(imgRef.current, completedCrop)
+      await uploadToPatient(selectedPatient.id, patientName, files, false);
-          : screenshot;
-
-      const response = await fetch(croppedImage);
-      const blob = await response.blob();
-      const safeName =
-        fileName.trim().replace(/[/\\?%*:|"<>]/g, "-") || `screenshot_${Date.now()}`;
-      const file = new File([blob], `${safeName}.png`, { type: "image/png" });
-
-      const patientName =
-        selectedPatient.firstName && selectedPatient.lastName
-          ? `${selectedPatient.firstName} ${selectedPatient.lastName}`
-          : selectedPatient.firstName ?? `patient-${selectedPatient.id}`;
-
-      const formData = new FormData();
-      formData.append("patientId", String(selectedPatient.id));
-      formData.append("patientName", patientName);
-      formData.append("files", file);
-
-      await apiRequest("POST", "/api/claims/upload-to-cloud", formData);
 
       toast({
         title: "Saved",
-        description: `Screenshot saved to ${patientName}'s attachments.`,
+        description: `${items.length} screenshot${items.length > 1 ? "s" : ""} saved to ${patientName}'s attachments.`,
       });
-      setScreenshot(null);
+      setBatch([]);
-      setFileName("");
+      clearActive();
-      setCrop(undefined);
-      setCompletedCrop(undefined);
     } catch (error) {
       console.error("Error saving screenshot:", error);
       toast({
         title: "Error",
-        description: "Failed to save screenshot to patient attachments.",
+        description: "Failed to save screenshots to patient attachments.",
         variant: "destructive",
       });
     } finally {
@@ -180,6 +246,194 @@ export default function AiCopyAgentPage() {
     }
   };
 
+  const detectFromFiles = async (files: File[]) => {
+    const detectFormData = new FormData();
+    for (const file of files) detectFormData.append("files", file);
+    const response = await apiRequest("POST", "/api/ai/detect-eligibility-info", detectFormData);
+    return response.json();
+  };
+
+  const handleAiDetectAndCheck = async () => {
+    const items = getPendingItems();
+    if (!items.length) return;
+    if (selectedPatient) {
+      await runAiDetectForSelectedPatient(selectedPatient, items);
+    } else {
+      await runAiDetectWithoutPatient(items);
+    }
+  };
+
+  const runAiDetectForSelectedPatient = async (patient: Patient, items: BatchedScreenshot[]) => {
+    setIsDetecting(true);
+    try {
+      const patientName = getPatientName(patient);
+      const files = await itemsToFiles(items);
+
+      const [uploadResult, detectResult] = await Promise.allSettled([
+        uploadToPatient(patient.id, patientName, files, true),
+        detectFromFiles(files),
+      ]);
+
+      const saved = uploadResult.status === "fulfilled";
+      if (saved) {
+        setBatch([]);
+        clearActive();
+      }
+
+      if (detectResult.status === "rejected" || detectResult.value?.error) {
+        toast({
+          title: saved ? "Saved, but AI detection failed" : "Error",
+          description: saved
+            ? "Screenshots saved. Enter the Member ID/DOB manually in the chatbot to check eligibility."
+            : "Failed to save screenshots and detect Member ID/DOB.",
+          variant: saved ? undefined : "destructive",
+        });
+        return;
+      }
+
+      if (!saved) {
+        toast({
+          title: "Detected, but save failed",
+          description: "Read the Member ID/DOB, but failed to save the screenshots. Try Save All again.",
+          variant: "destructive",
+        });
+      }
+
+      const memberId: string | null = detectResult.value?.data?.memberId ?? null;
+      const dob: string | null = detectResult.value?.data?.dob ?? null;
+      const autoCheck: string = detectResult.value?.data?.autoCheck ?? "mh";
+
+      window.dispatchEvent(
+        new CustomEvent("chatbot:open-eligibility-id-ready", {
+          detail: {
+            memberId,
+            dob,
+            autoCheck,
+            patient: {
+              id: patient.id,
+              firstName: patient.firstName,
+              lastName: patient.lastName,
+              insuranceId: patient.insuranceId ?? null,
+              insuranceProvider: null,
+              dateOfBirth: patient.dateOfBirth ?? null,
+            },
+            patientId: patient.id,
+            pendingFolderPatientName: patientName,
+          },
+        })
+      );
+    } finally {
+      setIsDetecting(false);
+    }
+  };
+
+  // No patient selected: detect first (need memberId+dob to create a patient at all), then
+  // either auto-create a temp "PID-<id>" patient and save under it, or — if detection came back
+  // incomplete — leave the screenshots unsaved and let the user complete the details in the
+  // chatbot manually; insurance-status-page.tsx picks the pending screenshots back up once that
+  // manual check resolves to a real patient.
+  const runAiDetectWithoutPatient = async (items: BatchedScreenshot[]) => {
+    setIsDetecting(true);
+    try {
+      const files = await itemsToFiles(items);
+
+      let detected: { memberId: string | null; dob: string | null; autoCheck: string };
+      try {
+        const json = await detectFromFiles(files);
+        if (json?.error) throw new Error(json.message || "Detection failed");
+        detected = { memberId: json?.data?.memberId ?? null, dob: json?.data?.dob ?? null, autoCheck: json?.data?.autoCheck ?? "mh" };
+      } catch (error) {
+        console.error("Error detecting Member ID/DOB:", error);
+        toast({
+          title: "Error",
+          description: "Failed to read the screenshots. Please try again.",
+          variant: "destructive",
+        });
+        return;
+      }
+
+      const { memberId, dob, autoCheck } = detected;
+
+      if (memberId && dob) {
+        let tempPatient: TempPatient;
+        try {
+          const res = await apiRequest("POST", "/api/patients/create-temp", { memberId, dob });
+          const json = await res.json();
+          tempPatient = json.data;
+        } catch (error) {
+          console.error("Error creating temp patient:", error);
+          toast({
+            title: "Error",
+            description: "Failed to create a patient record for this screenshot.",
+            variant: "destructive",
+          });
+          return;
+        }
+
+        const patientName = getPatientName(tempPatient as Patient);
+        try {
+          await uploadToPatient(tempPatient.id, patientName, files, false);
+        } catch (error) {
+          console.error("Error saving screenshots to temp patient:", error);
+          toast({
+            title: "Detected, but save failed",
+            description: `Created ${patientName}, but failed to save the screenshots. Select them from the patient list and try Save All.`,
+            variant: "destructive",
+          });
+          return;
+        }
+
+        setBatch([]);
+        clearActive();
+        setSelectedPatient(tempPatient as Patient);
+        toast({
+          title: "Patient created",
+          description: `Saved as ${patientName}. Its name will update automatically once the eligibility check confirms it.`,
+        });
+
+        window.dispatchEvent(
+          new CustomEvent("chatbot:open-eligibility-id-ready", {
+            detail: {
+              memberId,
+              dob,
+              autoCheck,
+              patient: {
+                id: tempPatient.id,
+                firstName: tempPatient.firstName,
+                lastName: tempPatient.lastName,
+                insuranceId: memberId,
+                insuranceProvider: null,
+                dateOfBirth: dob,
+              },
+              patientId: tempPatient.id,
+            },
+          })
+        );
+      } else {
+        try {
+          sessionStorage.setItem(
+            PENDING_SCREENSHOTS_KEY,
+            JSON.stringify(items.map((item) => ({ dataUrl: item.dataUrl, fileName: item.fileName })))
+          );
+        } catch {}
+
+        toast({
+          title: "Couldn't read Member ID/DOB",
+          description:
+            "Complete the details in the chatbot — your screenshots will attach automatically once that check finishes.",
+        });
+
+        window.dispatchEvent(
+          new CustomEvent("chatbot:open-eligibility-id-ready", {
+            detail: { memberId, dob, autoCheck, patient: null },
+          })
+        );
+      }
+    } finally {
+      setIsDetecting(false);
+    }
+  };
+
   return (
     <div className="container mx-auto space-y-6">
 
@@ -200,10 +454,34 @@ export default function AiCopyAgentPage() {
         <CardHeader>
           <CardTitle>Capture Screenshot</CardTitle>
           <CardDescription>
-            Capture your screen and save it to a patient's attachments.
+            Capture your screen and save it to a patient's attachments. Take multiple
+            screenshots and save them together as one batch.
           </CardDescription>
         </CardHeader>
         <CardContent className="space-y-4">
+          {batch.length > 0 && (
+            <div className="flex flex-wrap gap-2">
+              {batch.map((item) => (
+                <div key={item.id} className="relative">
+                  <img
+                    src={item.dataUrl}
+                    alt={item.fileName}
+                    className="h-16 w-16 rounded-md border object-cover"
+                  />
+                  <button
+                    type="button"
+                    onClick={() => handleRemoveBatchItem(item.id)}
+                    disabled={isSaving}
+                    className="absolute -top-1.5 -right-1.5 rounded-full bg-background border shadow-sm p-0.5"
+                    title="Remove from batch"
+                  >
+                    <X className="h-3 w-3" />
+                  </button>
+                </div>
+              ))}
+            </div>
+          )}
+
           {screenshot ? (
             <div className="space-y-4">
               <ReactCrop
@@ -238,30 +516,67 @@ export default function AiCopyAgentPage() {
                   <RotateCcw className="h-4 w-4 mr-2" />
                   Retake
                 </Button>
+                <Button variant="outline" onClick={handleAddAnother} disabled={isCapturing || isSaving}>
+                  <Plus className="h-4 w-4 mr-2" />
+                  Add Another
+                </Button>
                 <Button
                   onClick={handleSave}
-                  disabled={!selectedPatient || isSaving}
+                  disabled={!selectedPatient || isSaving || isDetecting}
                   title={!selectedPatient ? "Select a patient below first" : undefined}
                 >
                   <Save className="h-4 w-4 mr-2" />
-                  {isSaving ? "Saving..." : "Save to Patient"}
+                  {isSaving ? "Saving..." : `Save All${batch.length ? ` (${batch.length + 1})` : ""}`}
+                </Button>
+                <Button
+                  variant="secondary"
+                  onClick={handleAiDetectAndCheck}
+                  disabled={isSaving || isDetecting}
+                >
+                  <Sparkles className="h-4 w-4 mr-2" />
+                  {isDetecting ? "Detecting..." : "AI Detect & Check Eligibility"}
                 </Button>
               </div>
               {!selectedPatient && (
                 <p className="text-xs text-muted-foreground">
-                  Select a patient below to enable saving.
+                  Select a patient below to enable Save All, or use "AI Detect &amp; Check
+                  Eligibility" without selecting one to create a patient automatically.
                 </p>
               )}
             </div>
           ) : (
-            <Button onClick={handleCapture} disabled={isCapturing}>
+            <div className="flex flex-wrap gap-3">
-              <Camera className="h-4 w-4 mr-2" />
+              <Button onClick={handleCapture} disabled={isCapturing}>
-              {countdown !== null
+                <Camera className="h-4 w-4 mr-2" />
-                ? `Capturing in ${countdown}...`
+                {countdown !== null
-                : isCapturing
+                  ? `Capturing in ${countdown}...`
-                ? "Waiting for screen share..."
+                  : isCapturing
-                : "Take Screenshot"}
+                  ? "Waiting for screen share..."
-            </Button>
+                  : batch.length > 0
+                  ? "Take Another Screenshot"
+                  : "Take Screenshot"}
+              </Button>
+              {batch.length > 0 && (
+                <>
+                  <Button
+                    onClick={handleSave}
+                    disabled={!selectedPatient || isSaving || isDetecting}
+                    title={!selectedPatient ? "Select a patient below first" : undefined}
+                  >
+                    <Save className="h-4 w-4 mr-2" />
+                    {isSaving ? "Saving..." : `Save All (${batch.length})`}
+                  </Button>
+                  <Button
+                    variant="secondary"
+                    onClick={handleAiDetectAndCheck}
+                    disabled={isSaving || isDetecting}
+                  >
+                    <Sparkles className="h-4 w-4 mr-2" />
+                    {isDetecting ? "Detecting..." : "AI Detect & Check Eligibility"}
+                  </Button>
+                </>
+              )}
+            </div>
           )}
         </CardContent>
       </Card>
@@ -271,7 +586,8 @@ export default function AiCopyAgentPage() {
         <CardHeader>
           <CardTitle>Patient Records</CardTitle>
           <CardDescription>
-            Select the patient this screenshot belongs to.
+            Select the patient this screenshot belongs to, or leave unselected and use
+            "AI Detect &amp; Check Eligibility" to create one automatically.
           </CardDescription>
         </CardHeader>
         <CardContent>

apps/Frontend/src/pages/ai-type-agent-page.tsx

@@ -1,37 +1,214 @@
-import { Keyboard, FileCheck, CreditCard, Shield, Zap, ArrowRight } from "lucide-react";
+import { ReactNode, useEffect, useState } from "react";
-import { Card, CardContent } from "@/components/ui/card";
+import { Keyboard, CalendarPlus, UserPlus, CreditCard, Circle, CheckCircle2, Monitor, X, Loader2, XCircle, Maximize2 } from "lucide-react";
+import { Button } from "@/components/ui/button";
+import { Badge } from "@/components/ui/badge";
+import { Card, CardContent, CardHeader, CardTitle, CardDescription } from "@/components/ui/card";
+import { Checkbox } from "@/components/ui/checkbox";
+import {
+  Select,
+  SelectContent,
+  SelectItem,
+  SelectTrigger,
+  SelectValue,
+} from "@/components/ui/select";
+import {
+  Dialog,
+  DialogContent,
+  DialogHeader,
+  DialogTitle,
+  DialogDescription,
+} from "@/components/ui/dialog";
+import { PatientTable } from "@/components/patients/patient-table";
+import { Patient } from "@repo/db/types";
+import { apiRequest } from "@/lib/queryClient";
+import { socket } from "@/lib/socket";
 
-const SOFTWARE_TARGETS = [
+type SoftwareId = "open-dental" | "dentrix" | "eaglesoft";
-  { name: "Open Dental", color: "bg-blue-100 text-blue-700 border-blue-200" },
+type ActionId = "existing-patient" | "new-patient" | "payment";
-  { name: "Eaglesoft", color: "bg-emerald-100 text-emerald-700 border-emerald-200" },
+
-  { name: "Dentrix", color: "bg-violet-100 text-violet-700 border-violet-200" },
+interface ConnectedAgent {
-  { name: "Curve Dental", color: "bg-orange-100 text-orange-700 border-orange-200" },
+  socketId: string;
+  ip: string;
+  connectedAt: string;
+}
+
+interface LiveStep {
+  index: number;
+  total: number;
+  label: string;
+  status: "running" | "done" | "error";
+  error?: string;
+}
+
+const SOFTWARE_OPTIONS: { id: SoftwareId; name: string }[] = [
+  { id: "open-dental", name: "Open Dental" },
+  { id: "dentrix", name: "Dentrix" },
+  { id: "eaglesoft", name: "Eaglesoft" },
 ];
 
-const CAPABILITIES = [
+const ACTIONS: { id: ActionId; icon: ReactNode; label: string }[] = [
-  {
+  { id: "existing-patient", icon: <CalendarPlus className="h-4 w-4" />, label: "Make an appointment for an existing patient" },
-    icon: <Shield className="h-5 w-5 text-teal-600" />,
+  { id: "new-patient", icon: <UserPlus className="h-4 w-4" />, label: "Make an appointment for a new patient" },
-    title: "Eligibility Results",
+  { id: "payment", icon: <CreditCard className="h-4 w-4" />, label: "Type payments" },
-    description:
-      "Automatically type insurance eligibility information — coverage status, plan details, deductibles, and co-pays — directly into the patient chart in your dental software.",
-  },
-  {
-    icon: <FileCheck className="h-5 w-5 text-blue-600" />,
-    title: "Claim Information",
-    description:
-      "Transfer claim numbers, claim status updates, and denial reasons from the insurance portal results into your claims module without manual re-entry.",
-  },
-  {
-    icon: <CreditCard className="h-5 w-5 text-indigo-600" />,
-    title: "Insurance Payments",
-    description:
-      "Post ERA / EOB payment details — amounts, adjustments, patient responsibility — directly into your payment ledger by typing them into the active software window.",
-  },
 ];
 
+// Preview-only step sequences. Same shape across the three software targets for now —
+// each software's real step semantics (field positions, screen titles) will differ once
+// the Windows Agent drives them via vision, but the flow order is the same.
+const STEP_TEMPLATES: Record<ActionId, (softwareName: string, patientName: string) => string[]> = {
+  "existing-patient": (sw, patient) => [
+    `Double-click to open the patient selection window in ${sw}`,
+    `Screenshot the window and locate the Last Name field`,
+    `Type "${patient}"'s last name into the field`,
+    `Locate and click the Search button`,
+    `Locate and click the matching patient row`,
+    `Screenshot the Add Procedure window and locate the default procedure (Exam)`,
+    `Click the procedure, then click Create Appointment`,
+  ],
+  "new-patient": (sw, patient) => [
+    `Open the New Patient entry screen in ${sw}`,
+    `Screenshot the form and locate the First/Last Name fields`,
+    `Type "${patient}"'s name, date of birth, and insurance into the form`,
+    `Locate and click Save / Create Patient`,
+    `Screenshot the Add Procedure window and locate the default procedure (Exam)`,
+    `Click the procedure, then click Create Appointment`,
+  ],
+  payment: (sw, patient) => [
+    `Locate "${patient}" in ${sw} and open their ledger / payment screen`,
+    `Screenshot the screen and locate the payment amount field`,
+    `Type the payment amount, date, and type`,
+    `Locate and click Save / Post Payment`,
+  ],
+};
+
 export default function AiTypeAgentPage() {
+  const [selectedPatient, setSelectedPatient] = useState<Patient | null>(null);
+  const [software, setSoftware] = useState<SoftwareId | "">("open-dental");
+  const [runAction, setRunAction] = useState<ActionId | null>(null);
+  const [agents, setAgents] = useState<ConnectedAgent[]>([]);
+  const [selectedAgentIp, setSelectedAgentIp] = useState<string | null>(null);
+  // Temporary debug toggle: skips vision lookup for the patient-row click and moves to a
+  // hardcoded ratio instead, to test move/double-click mechanics in isolation. Remove once
+  // the vision-based row click is confirmed reliable.
+  const [ratioTest, setRatioTest] = useState(false);
+
+  useEffect(() => {
+    apiRequest("GET", "/api/type-agent/status")
+      .then((res) => res.json())
+      .then((data) => setAgents(Array.isArray(data?.agents) ? data.agents : []))
+      .catch(() => {});
+
+    const handleStatus = (data: { agents: ConnectedAgent[] }) =>
+      setAgents(Array.isArray(data?.agents) ? data.agents : []);
+    socket.on("type-agent:status", handleStatus);
+    return () => {
+      socket.off("type-agent:status", handleStatus);
+    };
+  }, []);
+
+  // Keep the selected PC valid as the connected list changes — auto-pick when there's
+  // exactly one, and drop the selection if its PC disconnects.
+  useEffect(() => {
+    if (selectedAgentIp && !agents.some((a) => a.ip === selectedAgentIp)) {
+      setSelectedAgentIp(null);
+    } else if (!selectedAgentIp && agents.length === 1) {
+      setSelectedAgentIp(agents[0]!.ip);
+    }
+  }, [agents, selectedAgentIp]);
+
+  const [liveSteps, setLiveSteps] = useState<LiveStep[]>([]);
+  const [runStartError, setRunStartError] = useState<string | null>(null);
+  const [startCountdown, setStartCountdown] = useState<number | null>(null);
+
+  // Open Dental / existing-patient is the only combination actually wired to the real
+  // Windows Agent so far — everything else still shows the static preview below.
+  const isAutomated = software === "open-dental" && runAction === "existing-patient";
+  const START_DELAY_SECONDS = 5;
+
+  useEffect(() => {
+    if (!isAutomated || !runAction || !selectedAgentIp || !selectedPatient) return;
+
+    let cancelled = false;
+    let liveRunId: string | null = null;
+    const handleProgress = (data: LiveStep) => {
+      setLiveSteps((prev) => {
+        const next = [...prev];
+        next[data.index] = data;
+        return next;
+      });
+    };
+
+    setLiveSteps([]);
+    setRunStartError(null);
+    setStartCountdown(START_DELAY_SECONDS);
+
+    // Gives time to minimize/switch away from Chrome and let the target software have
+    // focus before the first (mouse-position-dependent) step fires.
+    const countdownInterval = setInterval(() => {
+      setStartCountdown((c) => (c && c > 1 ? c - 1 : 0));
+    }, 1000);
+
+    const startTimeout = setTimeout(() => {
+      clearInterval(countdownInterval);
+      setStartCountdown(null);
+
+      apiRequest("POST", "/api/type-agent/run", {
+        software,
+        action: runAction,
+        ip: selectedAgentIp,
+        patientId: selectedPatient.id,
+        ratioTest,
+      })
+        .then((res) => res.json())
+        .then((data) => {
+          if (cancelled) return;
+          if (data?.error) {
+            setRunStartError(data.error);
+            return;
+          }
+          liveRunId = data.runId;
+          socket.on(`type-agent:run:${data.runId}`, handleProgress);
+        })
+        .catch((err) => {
+          if (!cancelled) setRunStartError(err instanceof Error ? err.message : "Failed to start run");
+        });
+    }, START_DELAY_SECONDS * 1000);
+
+    return () => {
+      cancelled = true;
+      clearInterval(countdownInterval);
+      clearTimeout(startTimeout);
+      if (liveRunId) socket.off(`type-agent:run:${liveRunId}`, handleProgress);
+    };
+    // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, [isAutomated, runAction, selectedAgentIp, selectedPatient?.id, ratioTest]);
+
+  const getPatientName = (patient: Patient) =>
+    patient.firstName && patient.lastName
+      ? `${patient.firstName} ${patient.lastName}`
+      : patient.firstName ?? `patient-${patient.id}`;
+
+  const softwareName = SOFTWARE_OPTIONS.find((s) => s.id === software)?.name ?? "";
+
+  const handleDisconnect = async (ip: string) => {
+    try {
+      await apiRequest("POST", "/api/type-agent/disconnect", { ip });
+    } catch (error) {
+      console.error("Error disconnecting agent:", error);
+    }
+  };
+
+  const agentConnected = agents.length > 0;
+  const canRun = Boolean(software && selectedPatient && selectedAgentIp);
+
+  const activeAction = ACTIONS.find((a) => a.id === runAction);
+  const steps =
+    runAction && selectedPatient
+      ? STEP_TEMPLATES[runAction](softwareName, getPatientName(selectedPatient))
+      : [];
+
   return (
-    <div className="max-w-3xl mx-auto px-4 py-10 space-y-10">
+    <div className="container mx-auto space-y-6">
 
       {/* Hero */}
       <div className="text-center space-y-3">
@@ -48,89 +225,194 @@ export default function AiTypeAgentPage() {
         </span>
       </div>
 
-      {/* How it works */}
+      {/* Run setup */}
       <Card>
-        <CardContent className="py-6 space-y-4">
+        <CardHeader>
-          <div className="flex items-center gap-2">
+          <CardTitle>Run Setup</CardTitle>
-            <Keyboard className="h-5 w-5 text-violet-500" />
+          <CardDescription>
-            <h2 className="text-base font-semibold">How it works</h2>
+            Choose your dental software, the PC to control, and a patient below, then run one
+            of the actions.
+          </CardDescription>
+        </CardHeader>
+        <CardContent className="space-y-4">
+          <div className="flex flex-wrap items-center gap-3">
+            <div className="w-56">
+              <Select value={software} onValueChange={(v) => setSoftware(v as SoftwareId)}>
+                <SelectTrigger>
+                  <SelectValue placeholder="Choose software..." />
+                </SelectTrigger>
+                <SelectContent>
+                  {SOFTWARE_OPTIONS.map((s) => (
+                    <SelectItem key={s.id} value={s.id}>
+                      {s.name}
+                    </SelectItem>
+                  ))}
+                </SelectContent>
+              </Select>
+            </div>
+
+            {agentConnected ? (
+              <Badge variant="outline" className="gap-1.5 text-muted-foreground border-emerald-200 bg-emerald-50">
+                <Circle className="h-2 w-2 fill-emerald-500 text-emerald-500" />
+                {agents.length} PC{agents.length > 1 ? "s" : ""} Connected
+              </Badge>
+            ) : (
+              <Badge variant="outline" className="gap-1.5 text-muted-foreground border-red-200 bg-red-50">
+                <Circle className="h-2 w-2 fill-red-500 text-red-500" />
+                No PC Connected
+              </Badge>
+            )}
+
+            {selectedPatient ? (
+              <Badge variant="secondary">Patient: {getPatientName(selectedPatient)}</Badge>
+            ) : (
+              <span className="text-xs text-muted-foreground">Select a patient below</span>
+            )}
           </div>
-          <div className="flex flex-col sm:flex-row items-start sm:items-center gap-3 text-sm">
+
-            {[
+          {/* Temporary debug toggle — remove once the vision-based patient-row click is
-              "Retrieve data in this app\n(eligibility, claim, payment)",
+              confirmed reliable */}
-              "Agent identifies the active\nfield in your dental software",
+          <label className="flex items-center gap-2 text-xs text-muted-foreground">
-              "Types the value directly\nvia keyboard automation",
+            <Checkbox checked={ratioTest} onCheckedChange={(v) => setRatioTest(v === true)} />
-            ].map((step, i) => (
+            Ratio test: skip AI lookup for the patient row, move to fixed ratio (0.31, 0.21) instead
-              <div key={i} className="flex items-center gap-3 flex-1">
+          </label>
-                <div className="flex-shrink-0 w-7 h-7 rounded-full bg-violet-100 text-violet-700 text-xs font-bold flex items-center justify-center">
+
-                  {i + 1}
+          {/* Connected PCs */}
-                </div>
+          <div className="space-y-1.5">
-                <p className="whitespace-pre-line text-muted-foreground leading-snug">{step}</p>
+            <p className="text-xs font-medium text-muted-foreground">Windows PC to control</p>
-                {i < 2 && <ArrowRight className="h-4 w-4 text-muted-foreground/40 hidden sm:block flex-shrink-0" />}
+            {agents.length === 0 ? (
+              <p className="text-xs text-muted-foreground">
+                No DentalAgent.exe is connected yet. Run it on the front-desk PC you want to
+                control — it will show up here.
+              </p>
+            ) : (
+              <div className="flex flex-wrap gap-2">
+                {agents.map((agent) => (
+                  <div
+                    key={agent.socketId}
+                    className={`flex items-center gap-1.5 rounded-lg border pl-3 pr-1.5 py-1.5 text-sm transition-colors ${
+                      selectedAgentIp === agent.ip
+                        ? "border-violet-300 bg-violet-50 text-violet-700"
+                        : "border-input hover:bg-accent"
+                    }`}
+                  >
+                    <button
+                      type="button"
+                      onClick={() => setSelectedAgentIp(agent.ip)}
+                      className="flex items-center gap-1.5"
+                    >
+                      <Monitor className="h-3.5 w-3.5" />
+                      {agent.ip}
+                    </button>
+                    <button
+                      type="button"
+                      onClick={() => handleDisconnect(agent.ip)}
+                      title="Disconnect this PC"
+                      className="rounded-full p-0.5 text-muted-foreground hover:bg-destructive/10 hover:text-destructive"
+                    >
+                      <X className="h-3 w-3" />
+                    </button>
+                  </div>
+                ))}
               </div>
+            )}
+          </div>
+
+          <p className="flex items-center gap-1.5 text-xs text-muted-foreground">
+            <Maximize2 className="h-3.5 w-3.5 flex-shrink-0" />
+            Maximize {softwareName || "your dental software"} to full screen on the target PC before running an action — the agent reads the whole screen, so a small or floating window makes it harder to find things reliably.
+          </p>
+
+          <div className="grid gap-3 sm:grid-cols-3">
+            {ACTIONS.map((action) => (
+              <Button
+                key={action.id}
+                variant="outline"
+                disabled={!canRun}
+                title={!canRun ? "Choose software, a PC, and a patient first" : undefined}
+                onClick={() => setRunAction(action.id)}
+                className="h-auto py-4 justify-start gap-2 whitespace-normal text-left"
+              >
+                {action.icon}
+                {action.label}
+              </Button>
             ))}
           </div>
-          <p className="text-xs text-muted-foreground pt-1 border-t">
-            The agent runs as a lightweight local process on your workstation. It receives
-            instructions from this app and uses keyboard automation to type data into whatever
-            window is currently focused in your dental software — no clipboard involved.
-          </p>
         </CardContent>
       </Card>
 
-      {/* What it will type */}
+      {/* Patient search */}
-      <div className="space-y-3">
+      <Card>
-        <h2 className="text-base font-semibold">What it will type</h2>
+        <CardHeader>
-        <div className="grid gap-4 sm:grid-cols-3">
+          <CardTitle>Patient Records</CardTitle>
-          {CAPABILITIES.map((cap) => (
+          <CardDescription>
-            <Card key={cap.title}>
+            Select the patient to use for the action above.
-              <CardContent className="py-5 space-y-2">
+          </CardDescription>
-                <div className="flex items-center gap-2">
+        </CardHeader>
-                  {cap.icon}
+        <CardContent>
-                  <span className="text-sm font-medium">{cap.title}</span>
+          <PatientTable allowCheckbox={true} onSelectPatient={setSelectedPatient} />
-                </div>
+        </CardContent>
-                <p className="text-xs text-muted-foreground leading-relaxed">
+      </Card>
-                  {cap.description}
+
+      {/* Run panel */}
+      <Dialog open={runAction !== null} onOpenChange={(open) => !open && setRunAction(null)}>
+        <DialogContent className="max-w-lg">
+          <DialogHeader>
+            <DialogTitle>
+              {activeAction?.label} — {softwareName}
+            </DialogTitle>
+            <DialogDescription>
+              {isAutomated
+                ? `Running live on the connected PC at ${selectedAgentIp}.`
+                : selectedAgentIp
+                ? `Running on the connected PC at ${selectedAgentIp}.`
+                : "Preview only — no PC selected, so these steps won't run automatically."}
+            </DialogDescription>
+          </DialogHeader>
+
+          {isAutomated ? (
+            <div className="space-y-2">
+              {runStartError && (
+                <p className="text-sm text-destructive">{runStartError}</p>
+              )}
+              {startCountdown !== null && (
+                <p className="text-sm font-medium text-violet-700">
+                  Starting in {startCountdown}s — minimize or switch away from this window now.
                 </p>
-              </CardContent>
+              )}
-            </Card>
+              {!runStartError && startCountdown === null && liveSteps.length === 0 && (
-          ))}
+                <p className="text-sm text-muted-foreground">Starting run...</p>
-        </div>
+              )}
-      </div>
+              {liveSteps.map((step, i) => (
-
+                <div key={i} className="flex items-start gap-3 text-sm">
-      {/* Supported software */}
+                  <div className="flex-shrink-0 mt-0.5">
-      <div className="space-y-3">
+                    {step.status === "running" && <Loader2 className="h-4 w-4 animate-spin text-violet-500" />}
-        <h2 className="text-base font-semibold">Planned software support</h2>
+                    {step.status === "done" && <CheckCircle2 className="h-4 w-4 text-emerald-500" />}
-        <div className="flex flex-wrap gap-2">
+                    {step.status === "error" && <XCircle className="h-4 w-4 text-destructive" />}
-          {SOFTWARE_TARGETS.map((s) => (
+                  </div>
-            <span
+                  <div>
-              key={s.name}
+                    <p className="leading-snug pt-0.5">{step.label}</p>
-              className={`text-sm font-medium px-3 py-1.5 rounded-lg border ${s.color}`}
+                    {step.error && <p className="text-xs text-destructive mt-0.5">{step.error}</p>}
-            >
+                  </div>
-              {s.name}
+                </div>
-            </span>
+              ))}
-          ))}
+            </div>
-        </div>
+          ) : (
-        <p className="text-xs text-muted-foreground">
+            <div className="space-y-2">
-          Each software has its own field layout. The agent will include pre-built templates
+              {steps.map((step, i) => (
-          for common workflows in each platform.
+                <div key={i} className="flex items-start gap-3 text-sm">
-        </p>
+                  <div className="flex-shrink-0 mt-0.5">
-      </div>
+                    <span className="flex h-5 w-5 items-center justify-center rounded-full bg-muted text-xs font-semibold text-muted-foreground">
-
+                      {i + 1}
-      {/* Why */}
+                    </span>
-      <Card className="border-violet-200 bg-violet-50/50">
+                  </div>
-        <CardContent className="py-5 flex items-start gap-3">
+                  <p className="text-muted-foreground leading-snug pt-0.5">{step}</p>
-          <Zap className="h-5 w-5 text-violet-500 mt-0.5 flex-shrink-0" />
+                </div>
-          <div className="space-y-1">
+              ))}
-            <p className="text-sm font-medium text-violet-900">Why this matters</p>
+            </div>
-            <p className="text-sm text-violet-700 leading-relaxed">
+          )}
-              Staff currently check eligibility or look up a claim here, then manually retype
+        </DialogContent>
-              every value into Open Dental or Eaglesoft. This agent eliminates that step entirely —
+      </Dialog>
-              one click sends the data straight into the right field.
-            </p>
-          </div>
-        </CardContent>
-      </Card>
 
     </div>
   );

apps/Frontend/src/pages/appointments-page.tsx

@@ -76,6 +76,7 @@ import { PatientStatusBadge } from "@/components/appointments/patient-status-bad
 import type { OfficeHoursData } from "@/components/settings/office-hours-card";
 import { MessageThread } from "@/components/patient-connection/message-thread";
 import { getAppointmentTypeLabel } from "@/utils/appointmentTypeUtils";
+import { getDescriptionForCode } from "@/utils/procedureCombosMapping";
 
 // Define types for scheduling
 interface TimeSlot {
@@ -110,6 +111,26 @@ interface ScheduledAppointment {
   procedureCodes?: string[];
 }
 
+function deriveInsuranceSiteKey(provider: string | null | undefined): string {
+  const p = (provider || "").toLowerCase().trim();
+  if (!p) return "";
+  if (p.includes("masshealth") || p === "mh" || p === "mass health" || p.includes("cmsp")) return "MH";
+  if (p.includes("commonwealth care alliance") || p === "cca") return "CCA";
+  if (p.includes("ddma") || p.includes("delta dental ma")) return "DDMA";
+  if (p.includes("delta ins") || p === "deltains") return "DeltaIns";
+  if (p.includes("tufts") || p.includes("dentaquest") || p === "tuftssco") return "TuftsSCO";
+  if ((p.includes("united") && p.includes("sco")) || p === "unitedsco") return "UnitedSCO";
+  if (p.includes("bcbs") || p.includes("blue cross")) return "BCBS";
+  if (p.includes("united aapr") || p === "unitedaapr") return "UnitedAAPR";
+  if (p.includes("aetna")) return "Aetna";
+  if (p.includes("altus")) return "Altus";
+  if (p.includes("metlife")) return "MetlifeDental";
+  if (p.includes("cigna")) return "Cigna";
+  if (p.includes("delta wa") || p === "deltawa") return "DeltaWA";
+  if (p.includes("delta il") || p === "deltail") return "DeltaIL";
+  return "";
+}
+
 function appointmentCardColor(apt: ScheduledAppointment): string {
   if (apt.hasClaimWithNumber) return "bg-gray-500 text-white";
   if (apt.hasProcedures) return "bg-blue-500 text-white";
@@ -177,6 +198,11 @@ export default function AppointmentsPage() {
   const [isClaimingAiColumn, setIsClaimingAiColumn] = useState(false);
   const [autoClaimEnabled, setAutoClaimEnabled] = useState(false);
   const [autoClaimTime, setAutoClaimTime] = useState("19:00");
+  const [autoConfirmEnabled, setAutoConfirmEnabled] = useState(
+    () => localStorage.getItem("ai_claim_auto_confirm") === "1"
+  );
+  // True while the current AI claim run should advance without manual Confirm clicks
+  const [aiClaimAutoRun, setAiClaimAutoRun] = useState(false);
   const autoClaimFiredHourRef = useRef<number | null>(null);
   const [aiClaimModalOpen, setAiClaimModalOpen] = useState(false);
   const [aiClaimQueue, setAiClaimQueue] = useState<ScheduledAppointment[]>([]);
@@ -466,6 +492,7 @@ export default function AppointmentsPage() {
       sessionStorage.setItem("ai_claim_queue", JSON.stringify({ ...parsed, pendingResume: false }));
       setAiClaimQueue(queue);
       setAiClaimCurrentIndex(0);
+      setAiClaimAutoRun(!!parsed.autoRun);
       setAiClaimModalOpen(true);
       processAiClaimAtIndex(queue, 0);
     } catch {
@@ -1515,6 +1542,42 @@ export default function AppointmentsPage() {
     const apt = queue[index]!;
     const aptDate = typeof apt.date === "string" ? apt.date : formatLocalDate(apt.date as Date);
     if (!apt.notes?.trim()) {
+      if (apt.hasProcedures) {
+        setIsAiClaimProcessing(true);
+        setAiClaimCurrentData(null);
+        try {
+          const res = await apiRequest("GET", `/api/appointment-procedures/prefill-from-appointment/${apt.id}`);
+          const data = await res.json();
+          const matchedCodes = (data.procedures ?? []).map((p: any) => ({
+            code: p.procedureCode,
+            description: getDescriptionForCode(p.procedureCode) ?? "",
+            toothNumber: p.toothNumber ?? undefined,
+            toothSurface: p.toothSurface ?? undefined,
+          }));
+          setAiClaimCurrentData({
+            matchedCodes,
+            siteKey: deriveInsuranceSiteKey(apt.patientInsuranceProvider),
+            serviceDate: aptDate,
+            appointmentId: Number(apt.id),
+            patientName: apt.patientName,
+            notes: "",
+            reply: "No notes on this appointment — using previously saved procedures instead.",
+          });
+        } catch {
+          setAiClaimCurrentData({
+            matchedCodes: [],
+            siteKey: "",
+            serviceDate: aptDate,
+            appointmentId: Number(apt.id),
+            patientName: apt.patientName,
+            notes: "",
+            reply: "No notes on this appointment, and failed to load saved procedures.",
+          });
+        } finally {
+          setIsAiClaimProcessing(false);
+        }
+        return;
+      }
       setIsAiClaimProcessing(false);
       setAiClaimCurrentData({
         matchedCodes: [],
@@ -1594,13 +1657,16 @@ export default function AppointmentsPage() {
       toast({ title: "No unclaimed appointments", description: "All appointments in the selected columns are already claimed." });
       return;
     }
+    const autoRun = autoConfirmEnabled || autoClaimEnabled;
     sessionStorage.setItem("ai_claim_queue", JSON.stringify({
       appointments: unclaimed,
       date: formattedSelectedDate,
       pendingResume: false,
+      autoRun,
     }));
     setAiClaimQueue(unclaimed);
     setAiClaimCurrentIndex(0);
+    setAiClaimAutoRun(autoRun);
     setAiClaimModalOpen(true);
     await processAiClaimAtIndex(unclaimed, 0);
   };
@@ -1615,6 +1681,7 @@ export default function AppointmentsPage() {
         appointments: fromCurrent,
         date: formattedSelectedDate,
         pendingResume: true,
+        autoRun: aiClaimAutoRun,
       }));
     } else {
       sessionStorage.removeItem("ai_claim_queue");
@@ -1702,6 +1769,28 @@ export default function AppointmentsPage() {
     }
   };
 
+  // Auto mode: advance the AI claim queue without manual Confirm clicks.
+  // Confirms when codes matched, skips otherwise (incl. CDT clarifications, which need human input).
+  useEffect(() => {
+    if (!aiClaimModalOpen || !aiClaimAutoRun || isAiClaimProcessing) return;
+    if (aiClaimCdtClarification) {
+      const t = setTimeout(() => {
+        setAiClaimCdtClarification(null);
+        handleAiClaimSkip();
+      }, 1500);
+      return () => clearTimeout(t);
+    }
+    if (!aiClaimCurrentData) return;
+    const t = setTimeout(() => {
+      if (aiClaimCurrentData.matchedCodes.length > 0) {
+        handleAiClaimConfirm();
+      } else {
+        handleAiClaimSkip();
+      }
+    }, 1500);
+    return () => clearTimeout(t);
+  }, [aiClaimModalOpen, aiClaimAutoRun, isAiClaimProcessing, aiClaimCurrentData, aiClaimCdtClarification]);
+
   return (
     <div>
       <SeleniumTaskBanner
@@ -1849,6 +1938,19 @@ export default function AppointmentsPage() {
                   </span>
                 </label>
               ))}
+              <div className="flex items-center gap-2 border-l pl-3 ml-1">
+                <Switch
+                  id="auto-confirm-toggle"
+                  checked={autoConfirmEnabled}
+                  onCheckedChange={(v) => {
+                    setAutoConfirmEnabled(v);
+                    localStorage.setItem("ai_claim_auto_confirm", v ? "1" : "0");
+                  }}
+                />
+                <Label htmlFor="auto-confirm-toggle" className="text-sm font-medium cursor-pointer whitespace-nowrap">
+                  Auto Confirm
+                </Label>
+              </div>
               <div className="flex items-center gap-2 border-l pl-3 ml-1">
                 <Switch
                   id="auto-claim-toggle"
@@ -2427,6 +2529,9 @@ export default function AppointmentsPage() {
                 AI Claim Queue
               </h3>
               <span className="text-xs text-gray-500 font-medium">
+                {aiClaimAutoRun && (
+                  <span className="text-teal-600 mr-2">Auto</span>
+                )}
                 {aiClaimCurrentIndex + 1} / {aiClaimQueue.length}
               </span>
             </div>

apps/Frontend/src/pages/claims-page.tsx

@@ -7,6 +7,12 @@ import {
   CardContent,
   CardDescription,
 } from "@/components/ui/card";
+import { Button } from "@/components/ui/button";
+import { Label } from "@/components/ui/label";
+import { Calendar as CalendarIcon } from "lucide-react";
+import { Calendar } from "@/components/ui/calendar";
+import { Popover, PopoverContent, PopoverTrigger } from "@/components/ui/popover";
+import { formatLocalDate } from "@/utils/dateUtils";
 import { ClaimForm } from "@/components/claims/claim-form";
 import { useToast } from "@/hooks/use-toast";
 import { useAuth } from "@/hooks/use-auth";
@@ -48,6 +54,12 @@ export default function ClaimsPage() {
   const [previewOpen, setPreviewOpen] = useState(false);
   const [previewPdfId, setPreviewPdfId] = useState<number | string | null>(null);
   const [previewFallbackFilename, setPreviewFallbackFilename] = useState<string | null>(null);
+
+  // Preauth followup state
+  const [preauthFollowupFrom, setPreauthFollowupFrom] = useState<Date | undefined>(undefined);
+  const [preauthFollowupTo, setPreauthFollowupTo] = useState<Date | undefined>(undefined);
+  const [preauthFollowupFromOpen, setPreauthFollowupFromOpen] = useState(false);
+  const [preauthFollowupToOpen, setPreauthFollowupToOpen] = useState(false);
   const dispatch = useAppDispatch();
   const { status, message, show } = useAppSelector(
     (state) => state.seleniumTasks.claimSubmit
@@ -1138,6 +1150,115 @@ export default function ClaimsPage() {
         </CardContent>
       </Card>
 
+      {/* Preauth Followup Section */}
+      <Card>
+        <CardHeader>
+          <CardTitle>Preauth Followup</CardTitle>
+        </CardHeader>
+        <CardContent className="space-y-4">
+          <div className="flex flex-wrap gap-4 items-center">
+            <div className="flex items-center gap-2">
+              <Label className="flex items-center">From</Label>
+              <Popover
+                open={preauthFollowupFromOpen}
+                onOpenChange={setPreauthFollowupFromOpen}
+              >
+                <PopoverTrigger asChild>
+                  <Button
+                    variant="outline"
+                    className="w-[140px] justify-start text-left font-normal"
+                  >
+                    <CalendarIcon className="mr-2 h-4 w-4" />
+                    {preauthFollowupFrom
+                      ? formatLocalDate(preauthFollowupFrom)
+                      : "Pick Date"}
+                  </Button>
+                </PopoverTrigger>
+                <PopoverContent className="w-auto">
+                  <Calendar
+                    mode="single"
+                    selected={preauthFollowupFrom}
+                    onSelect={(date) => {
+                      setPreauthFollowupFrom(date);
+                      setPreauthFollowupFromOpen(false);
+                    }}
+                    onClose={() => setPreauthFollowupFromOpen(false)}
+                  />
+                </PopoverContent>
+              </Popover>
+            </div>
+            <div className="flex items-center gap-2">
+              <Label className="flex items-center">To</Label>
+              <Popover
+                open={preauthFollowupToOpen}
+                onOpenChange={setPreauthFollowupToOpen}
+              >
+                <PopoverTrigger asChild>
+                  <Button
+                    variant="outline"
+                    className="w-[140px] justify-start text-left font-normal"
+                  >
+                    <CalendarIcon className="mr-2 h-4 w-4" />
+                    {preauthFollowupTo
+                      ? formatLocalDate(preauthFollowupTo)
+                      : "Pick Date"}
+                  </Button>
+                </PopoverTrigger>
+                <PopoverContent className="w-auto">
+                  <Calendar
+                    mode="single"
+                    selected={preauthFollowupTo}
+                    onSelect={(date) => {
+                      setPreauthFollowupTo(date);
+                      setPreauthFollowupToOpen(false);
+                    }}
+                    onClose={() => setPreauthFollowupToOpen(false)}
+                  />
+                </PopoverContent>
+              </Popover>
+            </div>
+          </div>
+          <div className="flex flex-wrap gap-2 items-center">
+            <Button
+              type="button"
+              variant="outline"
+              onClick={() => {
+                // TODO: define CCA PA followup logic
+              }}
+            >
+              CCA PA
+            </Button>
+            <Button
+              type="button"
+              variant="outline"
+              onClick={() => {
+                // TODO: define United PA followup logic
+              }}
+            >
+              United PA
+            </Button>
+            <Button
+              type="button"
+              variant="outline"
+              onClick={() => {
+                // TODO: define Tufts PA followup logic
+              }}
+            >
+              Tufts PA
+            </Button>
+            <Button
+              type="button"
+              variant="outline"
+              onClick={() => {
+                // TODO: define All recent PA followup logic
+              }}
+            >
+              All recent PA
+            </Button>
+          </div>
+        </CardContent>
+      </Card>
+
       {/* File Upload Zone */}
       <ClaimDocumentsUploadMultiple />
 

apps/Frontend/src/pages/insurance-status-page.tsx

@@ -10,6 +10,7 @@ import {
   CardTitle,
 } from "@/components/ui/card";
 import { Label } from "@/components/ui/label";
+import { Switch } from "@/components/ui/switch";
 import {
   Select,
   SelectContent,
@@ -94,6 +95,8 @@ function waitForSeleniumJob(
   });
 }
 
+const PENDING_COPY_AGENT_SCREENSHOTS_KEY = "copy_agent_pending_screenshots";
+
 export default function InsuranceStatusPage() {
   const { user } = useAuth();
   const { toast } = useToast();
@@ -120,6 +123,7 @@ export default function InsuranceStatusPage() {
   const [isCheckingEligibilityHistory, setIsCheckingEligibilityHistory] =
     useState(false);
   const [isCheckingCMSP, setIsCheckingCMSP] = useState(false);
+  const [showPdfViewerOnComplete, setShowPdfViewerOnComplete] = useState(false);
 
   // AI Call Insurance section
   const [aiCallOpen, setAiCallOpen] = useState(false);
@@ -171,6 +175,9 @@ export default function InsuranceStatusPage() {
   const [triggerTarget, setTriggerTarget] = useState<string | null>(null);
   const pendingScrollTo = useRef<string | null>(null);
   const [prefillTick, setPrefillTick] = useState(0);
+  // Set when the chatbot prefill supplies a DOB, so the auto-lookup-by-member-ID effect below
+  // doesn't clobber a deliberately hand-edited DOB with the (possibly stale/wrong) one on file.
+  const suppressAutoLookupDobRef = useRef(false);
 
   // Prefill from chatbot
   useEffect(() => {
@@ -181,18 +188,33 @@ export default function InsuranceStatusPage() {
         const { memberId: id, dob, autoCheck: ac } = JSON.parse(raw);
         if (id) setMemberId(id);
         if (dob) {
-          // dob may arrive as MM/DD/YYYY or YYYY-MM-DD — normalize to YYYY-MM-DD
+          // dob may arrive as MM/DD/YYYY or YYYY-MM-DD — normalize to YYYY-MM-DD.
-          const normalized = /^\d{1,2}\/\d{1,2}\/\d{4}$/.test(dob)
+          // A malformed date (e.g. hand-edited in the chatbot) must not abort the rest of
-            ? (() => { const [m, d, y] = dob.split("/"); return `${y}-${m!.padStart(2,"0")}-${d!.padStart(2,"0")}`; })()
+          // this function — otherwise pendingAutoCheck/prefillTick below never get set and
-            : dob;
+          // the auto-trigger effect silently never fires (no error, Selenium never launches).
-          setDateOfBirth(parseLocalDate(normalized));
+          try {
+            const normalized = /^\d{1,2}\/\d{1,2}\/\d{4}$/.test(dob)
+              ? (() => { const [m, d, y] = dob.split("/"); return `${y}-${m!.padStart(2,"0")}-${d!.padStart(2,"0")}`; })()
+              : dob;
+            setDateOfBirth(parseLocalDate(normalized));
+            suppressAutoLookupDobRef.current = true;
+          } catch (dobErr) {
+            console.error("[insurance-status] failed to parse prefilled DOB:", dob, dobErr);
+            toast({
+              title: "Invalid Date of Birth",
+              description: `Couldn't parse "${dob}" — please re-enter the Date of Birth below and try again.`,
+              variant: "destructive",
+            });
+          }
         }
         if (ac) pendingAutoCheck.current = ac;
         sessionStorage.removeItem("chatbot_eligibility");
         // Increment tick so the auto-trigger effect re-fires even when
         // memberId/dob are unchanged (same patient submitted a second time).
         setPrefillTick((n) => n + 1);
-      } catch {}
+      } catch (err) {
+        console.error("[insurance-status] failed to apply chatbot eligibility prefill:", err);
+      }
     };
     apply();
     window.addEventListener("chatbot:eligibility-prefill", apply);
@@ -201,6 +223,7 @@ export default function InsuranceStatusPage() {
   }, []);
 
   // Populate fields from selected patient
+  const didMountSelectedPatientEffect = useRef(false);
   useEffect(() => {
     if (selectedPatient) {
       setMemberId(selectedPatient.insuranceId ?? "");
@@ -212,12 +235,16 @@ export default function InsuranceStatusPage() {
           ? parseLocalDate(selectedPatient.dateOfBirth)
           : selectedPatient.dateOfBirth;
       setDateOfBirth(dob ?? null);
-    } else {
+    } else if (didMountSelectedPatientEffect.current) {
+      // Only clear on an actual deselection (user action) — not on the initial mount, where
+      // selectedPatient starts null by default and would otherwise wipe out values the
+      // chatbot-prefill effect (above) just set from sessionStorage on this same page load.
       setMemberId("");
       setFirstName("");
       setLastName("");
       setDateOfBirth(null);
     }
+    didMountSelectedPatientEffect.current = true;
   }, [selectedPatient]);
 
   // Auto-lookup patient by member ID when typed manually
@@ -233,11 +260,15 @@ export default function InsuranceStatusPage() {
         if (patient) {
           setFirstName(patient.firstName ?? "");
           setLastName(patient.lastName ?? "");
-          const dob =
+          if (suppressAutoLookupDobRef.current) {
-            typeof patient.dateOfBirth === "string"
+            suppressAutoLookupDobRef.current = false;
-              ? parseLocalDate(patient.dateOfBirth)
+          } else {
-              : patient.dateOfBirth ?? null;
+            const dob =
-          setDateOfBirth(dob);
+              typeof patient.dateOfBirth === "string"
+                ? parseLocalDate(patient.dateOfBirth)
+                : patient.dateOfBirth ?? null;
+            setDateOfBirth(dob);
+          }
         }
       } catch {
         // silently ignore lookup errors
@@ -286,6 +317,49 @@ export default function InsuranceStatusPage() {
     return new Date() < cutoff;
   };
 
+  // If the Copy Agent page couldn't read a Member ID/DOB from a screenshot, it stashes the
+  // screenshot(s) here and lets the user complete the check manually. Once that check resolves
+  // to a real patient, attach the originally-captured screenshots to that patient's Attachments.
+  const flushPendingCopyAgentScreenshots = async (jobResult: any) => {
+    let raw: string | null = null;
+    try {
+      raw = sessionStorage.getItem(PENDING_COPY_AGENT_SCREENSHOTS_KEY);
+    } catch {}
+    if (!raw || !jobResult?.patientId) return;
+
+    try {
+      sessionStorage.removeItem(PENDING_COPY_AGENT_SCREENSHOTS_KEY);
+      const items: { dataUrl: string; fileName: string }[] = JSON.parse(raw);
+      if (!items.length) return;
+
+      let patientName = `Patient ${jobResult.patientId}`;
+      try {
+        const res = await apiRequest("GET", `/api/patients/${jobResult.patientId}`);
+        const patient: Patient = await res.json();
+        const full = `${patient.firstName ?? ""} ${patient.lastName ?? ""}`.trim();
+        if (full) patientName = full;
+      } catch {}
+
+      const formData = new FormData();
+      formData.append("patientId", String(jobResult.patientId));
+      formData.append("patientName", patientName);
+      formData.append("screenshotBackup", "true");
+      for (const item of items) {
+        const blobRes = await fetch(item.dataUrl);
+        const blob = await blobRes.blob();
+        formData.append("files", new File([blob], `${item.fileName}.png`, { type: "image/png" }));
+      }
+
+      await apiRequest("POST", "/api/claims/upload-to-cloud", formData);
+      toast({
+        title: "Screenshots attached",
+        description: `Screenshots from Copy Agent were attached to ${patientName}'s attachments.`,
+      });
+    } catch (err) {
+      console.error("Failed to attach pending Copy Agent screenshots:", err);
+    }
+  };
+
   // Shared: run MH eligibility selenium job, return jobResult or throw
   const runMHEligibilitySelenium = async (): Promise<any> => {
     const formattedDob = dateOfBirth ? formatLocalDate(dateOfBirth) : "";
@@ -325,9 +399,11 @@ export default function InsuranceStatusPage() {
       }),
     );
 
-    return waitForSeleniumJob(jobId, (msg) =>
+    const jobResult = await waitForSeleniumJob(jobId, (msg) =>
       dispatch(setTaskStatus({ key: "eligibilityCheck", status: "pending", message: msg }))
     );
+    await flushPendingCopyAgentScreenshots(jobResult);
+    return jobResult;
   };
 
   const handleAddPatient = async () => {
@@ -636,13 +712,16 @@ export default function InsuranceStatusPage() {
         dispatch(setTaskStatus({ key: "eligibilityCheck", status: "pending", message: msg }))
       );
 
-      dispatch(setTaskStatus({ key: "eligibilityCheck", status: "success", message: "CMSP PDFs saved to Documents." }));
+      dispatch(setTaskStatus({ key: "eligibilityCheck", status: "success", message: "MH PDFs saved to Documents." }));
       toast({
         title: "Done",
         description: "Eligibility, history, and accumulator PDFs saved.",
         variant: "default",
       });
 
+      const claimed = await tryClaimFromChatbot(selectedPatient?.id);
+      void tryAppointmentFromChatbot();
+      if (claimed) return;
       setSelectedPatient(null);
       await queryClient.invalidateQueries({ queryKey: QK_PATIENTS_BASE });
       processNextInQueue();
@@ -650,14 +729,14 @@ export default function InsuranceStatusPage() {
       // Open 4-panel modal
       if (jobResult.pdfFileId || jobResult.memberDetailsPdfFileId || jobResult.historyPdfFileId || jobResult.accumulatorPdfFileId) {
         setCmspEligibilityPdfId(jobResult.pdfFileId ?? null);
-        setCmspEligibilityFilename(jobResult.pdfFilename ?? `cmsp_eligibility_${memberId}.pdf`);
+        setCmspEligibilityFilename(jobResult.pdfFilename ?? `mh_eligibility_${memberId}.pdf`);
         setCmspMemberDetailsPdfId(jobResult.memberDetailsPdfFileId ?? null);
-        setCmspMemberDetailsFilename(jobResult.memberDetailsPdfFilename ?? `cmsp_member_details_${memberId}.pdf`);
+        setCmspMemberDetailsFilename(jobResult.memberDetailsPdfFilename ?? `mh_member_details_${memberId}.pdf`);
         setCmspHistoryPdfId(jobResult.historyPdfFileId ?? null);
-        setCmspHistoryFilename(jobResult.historyPdfFilename ?? `cmsp_history_${memberId}.pdf`);
+        setCmspHistoryFilename(jobResult.historyPdfFilename ?? `mh_history_${memberId}.pdf`);
         setCmspAccumulatorPdfId(jobResult.accumulatorPdfFileId ?? null);
-        setCmspAccumulatorFilename(jobResult.accumulatorPdfFilename ?? `cmsp_accumulator_${memberId}.pdf`);
+        setCmspAccumulatorFilename(jobResult.accumulatorPdfFilename ?? `mh_accumulator_${memberId}.pdf`);
-        setCmspPreviewOpen(true);
+        if (showPdfViewerOnComplete) setCmspPreviewOpen(true);
       }
     } catch (error: any) {
       dispatch(setTaskStatus({ key: "eligibilityCheck", status: "error", message: error.message || "Selenium submission failed" }));
@@ -673,11 +752,9 @@ export default function InsuranceStatusPage() {
     const check = pendingAutoCheck.current;
     pendingAutoCheck.current = null;
     if (check === "mh" || check === "mh-history") {
-      if (isUnder14(dateOfBirth)) {
+      // Temporarily disabled: selenium_MH_eligibilityHistoryCheckWorker.py is no
-        handleCMSPButton();
+      // longer used — all MH eligibility checks route through the CMSP/MH worker.
-      } else {
+      handleCMSPButton();
-        handleMHEligibilityHistoryButton();
-      }
     } else if (check === "cmsp") {
       handleCMSPButton();
     } else {
@@ -765,6 +842,18 @@ export default function InsuranceStatusPage() {
       const patient = await lookupRes.json();
       if (!patient?.id) return;
 
+      // The eligibility check that just ran saved the result to patient.status — only skip
+      // booking when insurance came back explicitly INACTIVE. ACTIVE and UNKNOWN (e.g. a
+      // scrape that couldn't confirm status but didn't find an ineligible record) still book.
+      if (patient.status === "INACTIVE") {
+        toast({
+          title: "No appointment created",
+          description: `${patient.firstName ?? ""} ${patient.lastName ?? ""} insurance is inactive — please add manually if needed.`.trim(),
+          variant: "destructive",
+        });
+        return;
+      }
+
       const apptRes = await apiRequest("POST", "/api/ai/create-appointment-today", { patientId: patient.id, date: useDate ?? undefined });
       const apptData = await apptRes.json();
       if (apptRes.ok) {
@@ -932,82 +1021,7 @@ export default function InsuranceStatusPage() {
               </div>
             </div>
 
-            <div className="flex flex-col-2 gap-4">
-              <Button
-                onClick={() => handleMHEligibilityButton()}
-                className="w-full"
-                disabled={isCheckingEligibilityStatus}
-              >
-                {isCheckingEligibilityStatus ? (
-                  <>
-                    <LoaderCircleIcon className="h-4 w-4 mr-2 animate-spin" />
-                    Processing...
-                  </>
-                ) : (
-                  <>
-                    <CheckCircle className="h-4 w-4 mr-2" />
-                    MH Eligibility
-                  </>
-                )}
-              </Button>
-
-              <Button
-                onClick={() => handleMHEligibilityAppointmentButton()}
-                className="w-full"
-                disabled={isCheckingEligibilityAppointment}
-              >
-                {isCheckingEligibilityAppointment ? (
-                  <>
-                    <LoaderCircleIcon className="h-4 w-4 mr-2 animate-spin" />
-                    Processing...
-                  </>
-                ) : (
-                  <>
-                    <CheckCircle className="h-4 w-4 mr-2" />
-                    MH Eligibility&Appointment
-                  </>
-                )}
-              </Button>
-
-              <Button
-                onClick={() => handleMHEligibilityClaimsPreAuthButton()}
-                className="w-full"
-                disabled={isCheckingEligibilityClaimsPreAuth}
-              >
-                {isCheckingEligibilityClaimsPreAuth ? (
-                  <>
-                    <LoaderCircleIcon className="h-4 w-4 mr-2 animate-spin" />
-                    Processing...
-                  </>
-                ) : (
-                  <>
-                    <CheckCircle className="h-4 w-4 mr-2" />
-                    MH Eligibility&Claims/PreAuth
-                  </>
-                )}
-              </Button>
-            </div>
-
             <div className="flex flex-col-2 gap-4 mt-4">
-              <Button
-                id="eligibility-mh-history"
-                className="w-full"
-                disabled={isCheckingEligibilityHistory}
-                onClick={() => handleMHEligibilityHistoryButton()}
-              >
-                {isCheckingEligibilityHistory ? (
-                  <>
-                    <LoaderCircleIcon className="h-4 w-4 mr-2 animate-spin" />
-                    Processing...
-                  </>
-                ) : (
-                  <>
-                    <CheckCircle className="h-4 w-4 mr-2" />
-                    MH Eligibility &amp; History
-                  </>
-                )}
-              </Button>
-
               <Button
                 id="eligibility-cmsp"
                 className="w-full"
@@ -1022,12 +1036,23 @@ export default function InsuranceStatusPage() {
                 ) : (
                   <>
                     <CheckCircle className="h-4 w-4 mr-2" />
-                    CMSP Eligibility &amp; History &amp; Remaining
+                    MH Eligibility &amp; Remaining &amp; History
                   </>
                 )}
               </Button>
             </div>
 
+            <div className="flex items-center gap-2 mt-2">
+              <Switch
+                id="mh-show-pdf-viewer"
+                checked={showPdfViewerOnComplete}
+                onCheckedChange={setShowPdfViewerOnComplete}
+              />
+              <Label htmlFor="mh-show-pdf-viewer" className="text-sm text-muted-foreground font-normal">
+                Show PDF viewer after check completes
+              </Label>
+            </div>
+
             {/* TEMP PROVIDER BUTTONS */}
             <div id="eligibility-other-providers" className="space-y-4 mt-6">
               <h3 className="text-sm font-medium text-muted-foreground">
@@ -1375,6 +1400,7 @@ export default function InsuranceStatusPage() {
               allowDelete={true}
               allowCheckbox={true}
               allowEdit={true}
+              showEligibilityColumns={true}
               onSelectPatient={setSelectedPatient}
             />
           </CardContent>
@@ -1391,7 +1417,6 @@ export default function InsuranceStatusPage() {
         }}
         pdfId={previewPdfId ?? undefined}
         fallbackFilename={previewFallbackFilename ?? undefined}
-        autoDownload
       />
 
       {/* 4-panel modal for CMSP — eligibility, member details, history, accumulator */}
@@ -1408,13 +1433,12 @@ export default function InsuranceStatusPage() {
           setCmspAccumulatorPdfId(null);
           setCmspAccumulatorFilename(null);
         }}
-        title="CMSP Eligibility, History &amp; Remaining"
+        title="MH Eligibility, Remaining &amp; History"
         panels={[
           {
             pdfId: cmspEligibilityPdfId,
             fallbackFilename: cmspEligibilityFilename,
             label: "Eligibility",
-            autoDownload: true,
           },
           {
             pdfId: cmspMemberDetailsPdfId,
@@ -1452,7 +1476,6 @@ export default function InsuranceStatusPage() {
             pdfId: dualEligibilityPdfId,
             fallbackFilename: dualEligibilityFilename,
             label: "Eligibility",
-            autoDownload: true,
           },
           {
             pdfId: dualMemberDetailsPdfId,

apps/Frontend/src/pages/patient-connection-page.tsx

@@ -24,6 +24,7 @@ import {
   Send,
   X,
   MoonStar,
+  Bot,
 } from "lucide-react";
 import { SmsTemplateDialog } from "@/components/patient-connection/sms-template-diaog";
 import { MessageThread } from "@/components/patient-connection/message-thread";
@@ -103,6 +104,32 @@ export default function PatientConnectionPage() {
     },
   });
 
+  const makeAiCallMutation = useMutation({
+    mutationFn: async ({
+      to,
+      patientId,
+    }: {
+      to: string;
+      patientId: number;
+    }) => {
+      return apiRequest("POST", "/api/twilio/make-ai-call", { to, patientId, purpose: "recall" });
+    },
+    onSuccess: () => {
+      toast({
+        title: "AI Call Started",
+        description: "Lisa is calling the patient now.",
+      });
+    },
+    onError: (error: any) => {
+      toast({
+        title: "AI Call Failed",
+        description:
+          error.message || "Unable to place the AI call. Please try again.",
+        variant: "destructive",
+      });
+    },
+  });
+
   // Fetch all patients from database
   const { data: patients = [], isLoading } = useQuery<Patient[]>({
     queryKey: ["/api/patients"],
@@ -139,6 +166,22 @@ export default function PatientConnectionPage() {
     });
   };
 
+  // Handle AI-driven call via Twilio
+  const handleAiCall = (patient: Patient) => {
+    if (!patient.phone?.trim()) {
+      toast({
+        title: "No Phone Number",
+        description: "This patient does not have a phone number on file.",
+        variant: "destructive",
+      });
+      return;
+    }
+    makeAiCallMutation.mutate({
+      to: patient.phone,
+      patientId: Number(patient.id),
+    });
+  };
+
   // Handle sending SMS
   const handleSMS = (patient: Patient) => {
     setSelectedPatient(patient);
@@ -343,6 +386,15 @@ export default function PatientConnectionPage() {
                           <Phone className="h-4 w-4 mr-1" />
                           Call
                         </Button>
+                        <Button
+                          variant="outline"
+                          size="sm"
+                          onClick={() => handleAiCall(patient)}
+                          data-testid={`button-ai-call-${patient.id}`}
+                        >
+                          <Bot className="h-4 w-4 mr-1" />
+                          AI Call
+                        </Button>
                         <Button
                           variant="outline"
                           size="sm"

apps/PatientDataExtractorService/package.json

@@ -2,7 +2,7 @@
   "name": "patientdataextractorservice",
   "private": true,
   "scripts": {
-    "postinstall": "python3 -m venv .venv && .venv/bin/pip install -r requirements.txt",
+    "setup": "python3 -m venv .venv && .venv/bin/pip install -r requirements.txt",
     "dev": ".venv/bin/python3 main.py"
   }
 }

apps/PaymentOCRService/.gitignore

@@ -1,3 +1,4 @@
 google_credentials.json
+astute-office-469222-k3-ba714473050d.json
 
 __pycache__/

apps/PaymentOCRService/README.md

@@ -1,13 +1,67 @@
-# Medical Billing OCR API (FastAPI)
+# Payment OCR Service (FastAPI)
+
+FastAPI wrapper around a Google Cloud Vision OCR pipeline. Used by the Backend for
+payment/EOB document extraction (`/extract/json`, `/extract/csv`, `/extract/pdf/json`)
+and by the Windows Type Agent for exact-pixel text location (`/extract/words`).
 
 ## 1) Prereqs
-- Google Cloud Vision service-account JSON.
-- `GOOGLE_APPLICATION_CREDENTIALS` env var pointing to that JSON.
-- Tesseract installed (for fallback OCR), and on PATH.
 
-## 2) Install & run (local)
+- Python 3.
+- A Google Cloud Vision service-account key (see step 2 below).
+
+## 2) Create a Google Cloud Vision API key
+
+1. Go to [console.cloud.google.com](https://console.cloud.google.com) and select (or
+   create) the project this service should use.
+2. **APIs & Services → Library** → search for **"Cloud Vision API"** → click **Enable**
+   (skip if already enabled).
+3. **IAM & Admin → Service Accounts** → either pick an existing service account for
+   this app, or **Create Service Account** (any name, e.g. `ocr-service`; no special
+   roles are required beyond default — Vision API access comes from the API being
+   enabled on the project, not a role grant).
+4. Open that service account → **Keys** tab → **Add Key → Create new key → JSON**.
+   This immediately downloads a `.json` file to your browser's Downloads folder —
+   **this is the only time the private key content is shown**, so keep the file safe
+   (a password manager or secure backup, not just Downloads).
+
+## 3) Install the key
+
+1. Move (don't just copy, to avoid leaving stray copies around) the downloaded JSON
+   file into this folder (`apps/PaymentOCRService/`).
+2. Rename it to exactly `google_credentials.json` — this is the filename `.env`
+   already expects:
+   ```bash
+   mv ~/Downloads/<your-downloaded-file>.json apps/PaymentOCRService/google_credentials.json
+   ```
+3. This filename is gitignored on purpose — **never commit it**. If a key is ever
+   accidentally exposed (committed, pasted, screenshotted), go back to the Keys tab
+   in step 2 and delete it, then generate a new one.
+
+## 4) Install & run (local)
+
 ```bash
 python -m venv .venv && source .venv/bin/activate
 pip install -r requirements.txt
-export GOOGLE_APPLICATION_CREDENTIALS=/absolute/path/to/service-account.json
+uvicorn main:app --host 0.0.0.0 --port 5003
-uvicorn app.main:app --reload --port 8080
+```
+
+Or just `python main.py` — it reads `HOST`/`PORT` from `.env` (defaults to
+`0.0.0.0:5003`) and `GOOGLE_APPLICATION_CREDENTIALS=google_credentials.json` from the
+same file.
+
+Verify it's working:
+```bash
+curl localhost:5003/health
+# should report "GOOGLE_APPLICATION_CREDENTIALS set: True"
+```
+
+## 5) Endpoints
+
+- `POST /extract/json`, `/extract/csv`, `/extract/csvtext` — payment/EOB document
+  images → structured rows (deskew + line-grouping + domain extraction pipeline).
+- `POST /extract/pdf/json` — same, for remittance-advice PDFs.
+- `POST /extract/words` — raw OCR only: a flat list of every detected word with its
+  exact pixel bounding box (`left`, `top`, `w`, `h`, `cx`, `cy`). Used by the Windows
+  Type Agent to click exact text locations instead of relying on an AI-vision
+  estimate.
+- `GET /health`, `GET /status` — liveness/credential check, active/queued job counts.

apps/PaymentOCRService/main.py

@@ -5,11 +5,13 @@ from typing import List, Optional
 import io
 import os
 import asyncio
+import tempfile
 import uvicorn
 from dotenv import load_dotenv
 load_dotenv()
 
 from complete_pipeline_adapter import process_images_to_rows,rows_to_csv_bytes
+from complete_pipeline import extract_words_and_text
 from pdf_extractor import extract_ra_pdf
 
 app = FastAPI(
@@ -98,6 +100,41 @@ async def extract_json(files: List[UploadFile] = File(...)):
             async with lock:
                 active_jobs -= 1
 
+@app.post("/extract/words")
+async def extract_words(file: UploadFile = File(...)):
+    """Raw OCR only — no deskew/line-grouping/payment-domain logic, just the
+    flat word list with pixel bounding boxes. Used by the Windows Type Agent
+    to locate exact click targets (e.g. a patient name) instead of relying
+    on an AI-vision estimate of where text is."""
+    _validate_files([file])
+
+    async with lock:
+        global waiting_jobs
+        waiting_jobs += 1
+
+    async with semaphore:
+        async with lock:
+            waiting_jobs -= 1
+            global active_jobs
+            active_jobs += 1
+
+        tmp_path = None
+        try:
+            suffix = os.path.splitext(file.filename or "")[1] or ".png"
+            blob = await file.read()
+            with tempfile.NamedTemporaryFile(delete=False, suffix=suffix) as tmp:
+                tmp.write(blob)
+                tmp_path = tmp.name
+            words, _ = extract_words_and_text(tmp_path)
+            return JSONResponse(content={"words": words})
+        except Exception as e:
+            raise HTTPException(status_code=500, detail=f"OCR error: {e}")
+        finally:
+            if tmp_path and os.path.exists(tmp_path):
+                os.remove(tmp_path)
+            async with lock:
+                active_jobs -= 1
+
 @app.post("/extract/csvtext", response_class=PlainTextResponse)
 async def extract_csvtext(files: List[UploadFile] = File(...)):
     _validate_files(files)

apps/PaymentOCRService/package.json

@@ -2,7 +2,7 @@
   "name": "paymentocrservice",
   "private": true,
   "scripts": {
-    "postinstall": "python3 -m venv .venv && .venv/bin/pip install -r requirements.txt",
+    "setup": "python3 -m venv .venv && .venv/bin/pip install -r requirements.txt",
     "dev": ".venv/bin/python3 main.py"
   }
 }

apps/SeleniumService/package.json

@@ -2,6 +2,6 @@
   "name": "seleniumservice",
   "private": true,
   "scripts": {
-    "postinstall": "python3 -m venv .venv && .venv/bin/pip install -r requirements.txt"
+    "setup": "python3 -m venv .venv && .venv/bin/pip install -r requirements.txt"
   }
 }

apps/SeleniumService/selenium_CCA_claimSubmitWorker.py

@@ -446,14 +446,13 @@ class AutomationCCAClaimSubmit:
             time.sleep(1)
             print(f"[CCA Claim step4] Capturing dashboard — URL: {self.driver.current_url}")
 
-            # Extract Encounter ID from the LAST row (newest claim is at the bottom)
+            # Extract Encounter ID from the FIRST row (newest claim is at the top)
             claim_number = None
 
             # Try table cells first (Encounter ID is the first column)
             for sel in [
-                (By.XPATH, "//table//tbody//tr[last()]/td[1]"),
+                (By.XPATH, "//table//tbody//tr[1]/td[1]"),
-                (By.XPATH, "//*[contains(@class,'wbx-table-results')]//tr[last()]/td[1]"),
+                (By.XPATH, "//*[contains(@class,'wbx-table-results')]//tr[1]/td[1]"),
-                (By.XPATH, "//table//tbody//tr[last()-0]/td[1]"),
             ]:
                 try:
                     cell = WebDriverWait(self.driver, 8).until(
@@ -461,7 +460,7 @@ class AutomationCCAClaimSubmit:
                     text = cell.text.strip()
                     if re.match(r'\d{10,}', text):
                         claim_number = text
-                        print(f"[CCA Claim step4] Encounter ID from last row: {claim_number}")
+                        print(f"[CCA Claim step4] Encounter ID from top row: {claim_number}")
                         break
                 except Exception:
                     continue
@@ -591,14 +590,12 @@ class AutomationCCAClaimSubmit:
     # ------------------------------------------------------------------ #
     def _build_col_map(self):
         """
-        Map column names to 1-based td positions using ej-mappingname divs.
+        Map column names to 1-based td positions using ej-mappingname divs,
-        Falls back to hardcoded positions based on the known PDF column order.
+        in the order they actually appear in the live grid header (1-based
+        index = td position). Falls back to hardcoded positions (stale —
+        do not trust for BILLED_AMOUNT) only if the live scan fails.
         """
-        # Hardcoded based on PDF column order:
+        fallback_col_map = {
-        # rownum(1), Code(2), Desc(3), Tooth(4),
-        # Surf1-5(5-9), OralCavity1-4(10-13), DiagPtr1-4(14-17),
-        # EPSDT(18), Qty(19), Auth(20), ServiceDate(21), BilledAmt(22)
-        col_map = {
             "CODE": 2,
             "TOOTH": 4,
             "SURF1": 5, "S1": 5,
@@ -608,10 +605,9 @@ class AutomationCCAClaimSubmit:
             "SURF5": 9, "S5": 9,
             "QUANTITY": 19, "QTY": 19,
             "DOS": 21, "SERVICE DATE": 21, "SERVICEDATE": 21,
-            "BILLED_AMOUNT": 22, "BILLED AMT": 22, "BILLED A": 22,
+            "BILLED_AMOUNT": 19, "BILLED AMT": 19, "BILLED A": 19,
         }
 
-        # Try to confirm/override positions using ej-mappingname divs in header
         try:
             divs = self.driver.find_elements(
                 By.XPATH,
@@ -619,14 +615,29 @@ class AutomationCCAClaimSubmit:
                 "//div[@id='ServicesGrid']//div[@ej-mappingname]"
             )
             print(f"[CCA Claim grid] Found {len(divs)} ej-mappingname header divs")
-            for div in divs:
+            col_map = {}
-                mapping = div.get_attribute("ej-mappingname") or ""
+            for i, div in enumerate(divs):
+                mapping = (div.get_attribute("ej-mappingname") or "").strip().upper()
                 text = div.text.strip()
-                print(f"[CCA Claim grid] Header: mapping={mapping!r} text={text!r}")
+                print(f"[CCA Claim grid] Header[{i+1}]: mapping={mapping!r} text={text!r}")
+                if mapping:
+                    col_map[mapping] = i + 1
+
+            # Aliases for the surface columns, which have empty mapping
+            # names in some grid states — fill in from SURFACE1..5 if present.
+            for n in range(1, 6):
+                key = f"SURFACE{n}"
+                if key in col_map:
+                    col_map[f"SURF{n}"] = col_map[key]
+                    col_map[f"S{n}"] = col_map[key]
+
+            if col_map:
+                return col_map
         except Exception as e:
             print(f"[CCA Claim grid] Header scan error: {e}")
 
-        return col_map
+        print("[CCA Claim grid] Falling back to hardcoded column map")
+        return fallback_col_map
 
     def _dbl_click_col(self, row_num, col_idx):
         """Double-click the cell at (row_num, col_idx) — both 1-based.
@@ -733,38 +744,51 @@ class AutomationCCAClaimSubmit:
                 cell_clicked = False
 
                 # --- Single-click cell to activate (yellow), then fill input ---
-                def click_cell_and_fill(col_expr, input_id, value):
+                def click_cell_and_fill(col_expr, input_id, value, row_timeout=6):
                     """
                     Click the cell at (row_num, col_expr) to activate it (turns yellow),
                     then fill the pre-rendered input by ID.
                     col_expr can be a number like 2 or an XPath expression like 'last()' or 'last()-1'.
+                    Polls for up to row_timeout seconds since a new row is rendered
+                    asynchronously by the grid after the previous row commits.
                     """
-                    # Find the cell in the grid CONTENT rows (not headers)
+                    xpaths = [
-                    cell = None
-                    for xpath in [
                         f"(//div[contains(@class,'e-gridcontent')]//tr)[{row_num}]/td[{col_expr}]",
                         f"(//div[contains(@class,'e-content')]//tr)[{row_num}]/td[{col_expr}]",
                         f"(//div[@id='Services']//div[contains(@class,'e-content')]//tr)[{row_num}]/td[{col_expr}]",
                         f"(//tr[@aria-rowindex='{row_num-1}'])/td[{col_expr}]",
-                    ]:
+                    ]
-                        try:
-                            cell = self.driver.find_element(By.XPATH, xpath)
-                            break
-                        except Exception:
-                            continue
 
-                    if cell:
+                    deadline = time.monotonic() + row_timeout
-                        try:
+                    clicked = False
-                            self.driver.execute_script(
+                    while time.monotonic() < deadline and not clicked:
-                                "arguments[0].scrollIntoView({block:'nearest',inline:'nearest'});",
+                        cell = None
-                                cell)
+                        for xpath in xpaths:
-                            cell.click()
+                            try:
+                                cell = self.driver.find_element(By.XPATH, xpath)
+                                break
+                            except Exception:
+                                continue
+
+                        if cell:
+                            try:
+                                self.driver.execute_script(
+                                    "arguments[0].scrollIntoView({block:'nearest',inline:'nearest'});",
+                                    cell)
+                                cell.click()
+                                clicked = True
+                                time.sleep(0.3)
+                                print(f"[CCA Claim grid] Clicked row={row_num} col={col_expr}")
+                            except Exception as e:
+                                print(f"[CCA Claim grid] Cell click failed, retrying: {e}")
+                                time.sleep(0.3)
+                        else:
+                            print(f"[CCA Claim grid] Cell not found yet row={row_num} col={col_expr}, retrying")
                             time.sleep(0.3)
-                            print(f"[CCA Claim grid] Clicked row={row_num} col={col_idx}")
+
-                        except Exception as e:
+                    if not clicked:
-                            print(f"[CCA Claim grid] Cell click failed: {e}")
+                        print(f"[CCA Claim grid] Gave up clicking row={row_num} col={col_expr} after {row_timeout}s")
-                    else:
+                        return False
-                        print(f"[CCA Claim grid] Cell not found row={row_num} col={col_idx}")
 
                     # Fill the pre-rendered input
                     try:
@@ -785,23 +809,31 @@ class AutomationCCAClaimSubmit:
                         print(f"[CCA Claim grid] Fill {input_id} failed: {e}")
                         return False
 
-                # CODE (col 2)
+                # CODE
-                click_cell_and_fill(2, "ServicesCODE", code)
+                code_ok = click_cell_and_fill(col_map["CODE"], "ServicesCODE", code)
 
-                # TOOTH (col 4) — skip if empty
+                # TOOTH — skip if empty
+                tooth_ok = True
                 if tooth:
-                    click_cell_and_fill(4, "ServicesTOOTH", tooth)
+                    tooth_ok = click_cell_and_fill(col_map["TOOTH"], "ServicesTOOTH", tooth)
 
-                # Surfaces (col 5-9) — skip if empty
+                # Surfaces — skip if empty
                 if surface_chars:
+                    surf_ids = ["ServicesSURF1","ServicesSURF2","ServicesSURF3",
+                                "ServicesSURF4","ServicesSURF5"]
                     for si, char in enumerate(surface_chars[:5]):
-                        surf_ids = ["ServicesSURF1","ServicesSURF2","ServicesSURF3",
+                        click_cell_and_fill(col_map[f"SURF{si+1}"], surf_ids[si], char)
-                                    "ServicesSURF4","ServicesSURF5"]
-                        click_cell_and_fill(5 + si, surf_ids[si], char)
 
-                # Billed Amount — last column
+                # Billed Amount
                 # QTY and Service Date auto-fill after CODE is entered and this cell is clicked
-                click_cell_and_fill("last()", "ServicesBILLED_AMOUNT", billed_str)
+                billed_ok = click_cell_and_fill(col_map["BILLED_AMOUNT"], "ServicesBILLED_AMOUNT", billed_str)
+
+                if not (code_ok and tooth_ok and billed_ok):
+                    missing = [name for name, ok in
+                               [("code", code_ok), ("tooth", tooth_ok), ("billed amount", billed_ok)]
+                               if not ok]
+                    return (f"ERROR: failed to fill {', '.join(missing)} for service line "
+                            f"{idx+1} (code={code}) — claim NOT submitted")
 
                 time.sleep(0.3)
 

apps/SeleniumService/selenium_CMSP_eligibilityHistoryRemainingCheckWorker.py

@@ -234,7 +234,7 @@ class AutomationCMSPEligibilityHistoryRemainingCheck:
                 print("No new tab for eligibility; printing current page directly")
 
             safe_member = "".join(c for c in str(self.memberId) if c.isalnum() or c in "-_.")
-            pdf_filename = f"cmsp_eligibility_{safe_member}.pdf"
+            pdf_filename = f"mh_eligibility_{safe_member}.pdf"
             pdf_data = self.driver.execute_cdp_cmd("Page.printToPDF", {"printBackground": True})
             pdf_bytes = base64.b64decode(pdf_data["data"])
             pdf_path = os.path.join(self.download_dir, pdf_filename)
@@ -279,14 +279,57 @@ class AutomationCMSPEligibilityHistoryRemainingCheck:
 
     # ── step 3b — print member details page as PDF via CDP ───────────────────────
 
+    def extract_third_party_insurance(self):
+        """Reads the "Third Party Liability" table (Policy Number | Coverage Type |
+        Effective Date | Termination Date | Insurer Name | Insurer Payment Order)
+        and returns the Insurer Name(s), or None if the table has no rows
+        (i.e. the member has no third-party/2nd insurance).
+        """
+        try:
+            tables = self.driver.find_elements(By.TAG_NAME, "table")
+            for table in tables:
+                rows = table.find_elements(By.TAG_NAME, "tr")
+                if not rows:
+                    continue
+
+                header_cells = [
+                    c.text.strip().lower()
+                    for c in (rows[0].find_elements(By.TAG_NAME, "th") or rows[0].find_elements(By.TAG_NAME, "td"))
+                ]
+                if "insurer name" not in header_cells:
+                    continue
+
+                insurer_idx = header_cells.index("insurer name")
+                insurers = []
+                for row in rows[1:]:
+                    cells = row.find_elements(By.TAG_NAME, "td")
+                    if len(cells) <= insurer_idx:
+                        continue
+                    name = cells[insurer_idx].text.strip()
+                    if name:
+                        insurers.append(name)
+
+                third_party = ", ".join(insurers) if insurers else None
+                self.extracted_data["third_party_insurance"] = third_party
+                print(f"[extract_third_party_insurance] {third_party!r}")
+                return third_party
+
+            print("[extract_third_party_insurance] No 'Third Party Liability' table found")
+            return None
+        except Exception as e:
+            print(f"[extract_third_party_insurance] failed: {e}")
+            return None
+
     def step3b_member_details_pdf(self):
         wait = WebDriverWait(self.driver, 30)
         try:
             wait.until(lambda d: d.execute_script("return document.readyState") == "complete")
             time.sleep(2)
 
+            self.extract_third_party_insurance()
+
             safe_member = "".join(c for c in str(self.memberId) if c.isalnum() or c in "-_.")
-            pdf_filename = f"cmsp_member_details_{safe_member}.pdf"
+            pdf_filename = f"mh_member_details_{safe_member}.pdf"
             pdf_data = self.driver.execute_cdp_cmd("Page.printToPDF", {"printBackground": True})
             pdf_bytes = base64.b64decode(pdf_data["data"])
             pdf_path = os.path.join(self.download_dir, pdf_filename)
@@ -341,7 +384,7 @@ class AutomationCMSPEligibilityHistoryRemainingCheck:
             time.sleep(3)
 
             safe_member = "".join(c for c in str(self.memberId) if c.isalnum() or c in "-_.")
-            pdf_filename = f"cmsp_history_{safe_member}.pdf"
+            pdf_filename = f"mh_history_{safe_member}.pdf"
             pdf_data = self.driver.execute_cdp_cmd("Page.printToPDF", {"printBackground": True})
             pdf_bytes = base64.b64decode(pdf_data["data"])
             pdf_path = os.path.join(self.download_dir, pdf_filename)
@@ -353,7 +396,68 @@ class AutomationCMSPEligibilityHistoryRemainingCheck:
             print(f"[step5_service_history_pdf] failed: {e}")
             return None
 
-    # ── step 6 — Tab B: accumulator → wait for data → CDP print ─────────────────
+    # ── step 6 — Tab B: accumulator → extract remaining → CDP print ─────────────
+
+    def extract_remaining_amount(self):
+        """Reads the accumulator benefits table and returns the Remaining amount.
+
+        Layout (see sample PDF "Accumulator Details"):
+        Type | Level | Network | Benefit Period | Period | Limit | Applied | Remaining
+        Prefers the Type="Maximum", Level="Individual" row; falls back to the
+        first data row with a non-empty Remaining cell if that combination
+        isn't found (payer may only return one row, or reorder columns).
+        """
+        try:
+            wait = WebDriverWait(self.driver, 15)
+            wait.until(EC.presence_of_element_located((By.TAG_NAME, "table")))
+            tables = self.driver.find_elements(By.TAG_NAME, "table")
+
+            for table in tables:
+                rows = table.find_elements(By.TAG_NAME, "tr")
+                if not rows:
+                    continue
+
+                header_cells = [
+                    c.text.strip().lower()
+                    for c in (rows[0].find_elements(By.TAG_NAME, "th") or rows[0].find_elements(By.TAG_NAME, "td"))
+                ]
+                if "remaining" not in header_cells:
+                    continue
+
+                remaining_idx = header_cells.index("remaining")
+                type_idx = header_cells.index("type") if "type" in header_cells else None
+                level_idx = header_cells.index("level") if "level" in header_cells else None
+
+                fallback_value = None
+                best_value = None
+                for row in rows[1:]:
+                    cells = row.find_elements(By.TAG_NAME, "td")
+                    if len(cells) <= remaining_idx:
+                        continue
+                    cell_texts = [c.text.strip() for c in cells]
+                    value = cell_texts[remaining_idx]
+                    if not value:
+                        continue
+                    if fallback_value is None:
+                        fallback_value = value
+
+                    type_ok = type_idx is None or "maximum" in cell_texts[type_idx].lower()
+                    level_ok = level_idx is None or "individual" in cell_texts[level_idx].lower()
+                    if type_ok and level_ok:
+                        best_value = value
+                        break
+
+                remaining_value = best_value or fallback_value
+                if remaining_value:
+                    self.extracted_data["remaining_amount"] = remaining_value
+                    print(f"[extract_remaining_amount] Remaining: {remaining_value}")
+                    return remaining_value
+
+            print("[extract_remaining_amount] No accumulator table with a 'Remaining' column found")
+            return None
+        except Exception as e:
+            print(f"[extract_remaining_amount] failed: {e}")
+            return None
 
     def step6_accumulator_pdf(self):
         wait = WebDriverWait(self.driver, 30)
@@ -379,8 +483,10 @@ class AutomationCMSPEligibilityHistoryRemainingCheck:
             wait.until(lambda d: d.execute_script("return document.readyState") == "complete")
             time.sleep(4)
 
+            self.extract_remaining_amount()
+
             safe_member = "".join(c for c in str(self.memberId) if c.isalnum() or c in "-_.")
-            pdf_filename = f"cmsp_accumulator_{safe_member}.pdf"
+            pdf_filename = f"mh_accumulator_{safe_member}.pdf"
             pdf_data = self.driver.execute_cdp_cmd("Page.printToPDF", {"printBackground": True})
             pdf_bytes = base64.b64decode(pdf_data["data"])
             pdf_path = os.path.join(self.download_dir, pdf_filename)

apps/SeleniumService/selenium_DDMA_eligibilityCheckWorker.py

@@ -366,16 +366,26 @@ class AutomationDeltaDentalMAEligibilityCheck:
             search_btn.click()
             print("[DDMA step1] Clicked Search button")
 
-            # Wait for the Members results table to render
+            # Wait for either the Members results table to render, or (when the
+            # Subscriber ID + DOB match exactly one family member) DDMA to skip
+            # the results list and navigate straight to the patient detail page.
+            # Note: the detail page URL is nested UNDER the search page path
+            # (".../check-patient-benefits-search/check-patient-benefit-details"),
+            # so "check-patient-benefits-search" alone can't distinguish them —
+            # only the detail page's own "-benefit-details" segment can.
             try:
                 WebDriverWait(self.driver, 15).until(
-                    EC.presence_of_element_located((By.XPATH, "//table//tbody//tr"))
+                    lambda d: d.find_elements(By.XPATH, "//table//tbody//tr")
+                    or "check-patient-benefit-details" in d.current_url.lower()
                 )
                 time.sleep(2)
             except TimeoutException:
                 print("[DDMA step1] Warning: No results table appeared within timeout")
                 return "ERROR: INVALID SEARCH CRITERIA"
 
+            if "check-patient-benefit-details" in self.driver.current_url.lower():
+                print(f"[DDMA step1] Search navigated directly to detail page: {self.driver.current_url}")
+
             print("[DDMA step1] Search completed successfully")
             return "Success"
 
@@ -390,26 +400,40 @@ class AutomationDeltaDentalMAEligibilityCheck:
         try:
             import re
 
-            # Wait for results table, then pause for full render
-            try:
-                WebDriverWait(self.driver, 10).until(
-                    EC.presence_of_element_located((By.XPATH, "//tbody//tr"))
-                )
-                time.sleep(2)  # Let the row content fully render after table appears
-            except TimeoutException:
-                print("[DDMA step2] Warning: Results table not found within timeout")
-
             eligibilityText = "unknown"
             foundMemberId = self.memberId or ""
-            patientName = ""
+            # If the caller already knows this patient (e.g. an existing patient record
+            # being rechecked), use that name directly — no need to scrape/parse it off
+            # the DDMA page, only the eligibility status is actually needed.
+            patientName = f"{self.firstName} {self.lastName}".strip() if self.firstName and self.lastName else ""
+            known_patient_name = bool(patientName)
 
-            # The Members table lists the whole family sharing this subscriber ID —
+            # DDMA now sometimes skips the family-members results table entirely and
-            # find the row matching this patient's DOB (falls back to last name, then first row).
+            # navigates straight to the single-patient detail page (when Subscriber ID +
-            rows = self.driver.find_elements(By.XPATH, "//table//tbody//tr")
+            # DOB match exactly one person). In that case there's no members table to
-            print(f"[DDMA step2] Found {len(rows)} family member row(s)")
+            # parse here — skip straight to the detail-page fallback extraction below.
+            already_on_detail_page = "check-patient-benefit-details" in self.driver.current_url.lower()
 
+            rows = []
             target_row = None
 
+            if not already_on_detail_page:
+                # Wait for results table, then pause for full render
+                try:
+                    WebDriverWait(self.driver, 10).until(
+                        EC.presence_of_element_located((By.XPATH, "//tbody//tr"))
+                    )
+                    time.sleep(2)  # Let the row content fully render after table appears
+                except TimeoutException:
+                    print("[DDMA step2] Warning: Results table not found within timeout")
+
+                # The Members table lists the whole family sharing this subscriber ID —
+                # find the row matching this patient's DOB (falls back to last name, then first row).
+                rows = self.driver.find_elements(By.XPATH, "//table//tbody//tr")
+                print(f"[DDMA step2] Found {len(rows)} family member row(s)")
+            else:
+                print(f"[DDMA step2] Already on detail page: {self.driver.current_url}")
+
             if self.dateOfBirth and rows:
                 try:
                     dob_parts = self.dateOfBirth.split("-")
@@ -436,17 +460,17 @@ class AutomationDeltaDentalMAEligibilityCheck:
             if target_row is not None:
                 try:
                     cells = target_row.find_elements(By.XPATH, "./td")
-                    if cells:
+                    if cells and not known_patient_name:
                         patientName = cells[0].text.strip()
                         print(f"[DDMA step2] Extracted patient name from row: '{patientName}'")
                     if len(cells) >= 2 and cells[1].text.strip():
                         foundMemberId = cells[1].text.strip()
                     if len(cells) >= 7:
                         status_text = cells[6].text.strip().lower()
-                        if "active" in status_text:
+                        if "inactive" in status_text or "termed" in status_text:
-                            eligibilityText = "active"
-                        elif "inactive" in status_text or "termed" in status_text:
                             eligibilityText = "inactive"
+                        elif "active" in status_text:
+                            eligibilityText = "active"
                         else:
                             eligibilityText = status_text
                         print(f"[DDMA step2] Found eligibility status: {eligibilityText}")
@@ -463,10 +487,10 @@ class AutomationDeltaDentalMAEligibilityCheck:
             else:
                 print("[DDMA step2] Warning: No family member rows found in search results")
 
-            # Wait for the detail page to load (URL moves away from the search page)
+            # Wait for the detail page to load (URL gains the "-benefit-details" segment)
             try:
                 WebDriverWait(self.driver, 15).until(
-                    lambda d: "check-patient-benefits-search" not in d.current_url
+                    lambda d: "check-patient-benefit-details" in d.current_url.lower()
                 )
                 print(f"[DDMA step2] Navigated to detail page: {self.driver.current_url}")
             except Exception:
@@ -522,11 +546,13 @@ class AutomationDeltaDentalMAEligibilityCheck:
                 # forward past accessibility text to the first plausible name value.
                 for i, line in enumerate(page_lines):
                     # Case 1: "Name : Value" or "Name: Value" on the same line
+                    # (DDMA's detail page labels this "Subscriber name:", so that
+                    # prefix must be accepted rather than excluded)
                     same_line = re.match(
-                        r'^(?:member\s+)?name\s*[:\-]\s*(.+)$', line, re.IGNORECASE
+                        r'^(?:member\s+|subscriber\s+)?name\s*[:\-]\s*(.+)$', line, re.IGNORECASE
                     )
                     if same_line and not re.search(
-                        r'(provider|group|subscriber|plan)\s+name', line, re.IGNORECASE
+                        r'(provider|group|plan)\s+name', line, re.IGNORECASE
                     ):
                         candidate = same_line.group(1).strip()
                         if looks_like_name(candidate):
@@ -535,7 +561,7 @@ class AutomationDeltaDentalMAEligibilityCheck:
                             break
 
                     # Case 2: "Name" or "Name:" alone on a line — scan forward for value
-                    elif re.match(r'^(?:member\s+)?name\s*:?\s*$', line, re.IGNORECASE):
+                    elif re.match(r'^(?:member\s+|subscriber\s+)?name\s*:?\s*$', line, re.IGNORECASE):
                         for j in range(i + 1, min(i + 6, len(page_lines))):
                             candidate = page_lines[j].strip()
                             if looks_like_name(candidate):
@@ -554,6 +580,27 @@ class AutomationDeltaDentalMAEligibilityCheck:
             if not patientName:
                 print("[DDMA step2] Could not extract patient name from detail page")
 
+            # Fallback: refine eligibility status from the detail page's "Coverage is:"
+            # label if the family-table row extraction didn't set it (e.g. DDMA
+            # navigated straight to the detail page, skipping the members table).
+            if eligibilityText == "unknown":
+                try:
+                    page_text = self.driver.execute_script("return document.body.innerText;")
+                    coverage_match = re.search(
+                        r'coverage\s+is\s*[:\-]?\s*([A-Za-z]+)', page_text, re.IGNORECASE
+                    )
+                    if coverage_match:
+                        status_text = coverage_match.group(1).strip().lower()
+                        if "inactive" in status_text or "termed" in status_text:
+                            eligibilityText = "inactive"
+                        elif "active" in status_text:
+                            eligibilityText = "active"
+                        else:
+                            eligibilityText = status_text
+                        print(f"[DDMA step2] Extracted eligibility from 'Coverage is:' label: '{eligibilityText}'")
+                except Exception as e:
+                    print(f"[DDMA step2] Could not extract eligibility from 'Coverage is:' label: {e}")
+
             # Wait for the page to be fully ready before capturing PDF
             try:
                 WebDriverWait(self.driver, 30).until(

apps/SeleniumService/selenium_TuftsSCO_claimSubmitWorker.py

@@ -552,18 +552,18 @@ class AutomationTuftsSCOClaimSubmit:
             inp.send_keys(str(value))
             time.sleep(0.5)
             listbox_id = inp.get_attribute("aria-controls") or ""
+            scope = f"//*[@id='{listbox_id}']" if listbox_id else "//*[@role='listbox']"
             try:
-                if listbox_id:
+                try:
                     option = WebDriverWait(self.driver, 4).until(
                         EC.element_to_be_clickable((By.XPATH,
-                            f"//*[@id='{listbox_id}']//*[@role='option'][1]"
+                            f"{scope}//*[@role='option' and contains(normalize-space(.),'{value}')]"
                         ))
                     )
-                else:
+                except TimeoutException:
-                    option = WebDriverWait(self.driver, 4).until(
+                    option = WebDriverWait(self.driver, 2).until(
                         EC.element_to_be_clickable((By.XPATH,
-                            f"//*[@role='listbox']//*[@role='option' and contains(normalize-space(.),'{value}')]"
+                            f"{scope}//*[@role='option'][1]"
-                            f" | //*[@role='listbox']//*[@role='option'][1]"
                         ))
                     )
                 option.click()
@@ -752,27 +752,20 @@ class AutomationTuftsSCOClaimSubmit:
 
             print(f"[TuftsSCO Claim step5] Attaching: {abs_path}")
             try:
-                add_file_btn = WebDriverWait(self.driver, 10).until(
+                # Don't click the "Add a file" button: it's wired to the hidden
-                    EC.element_to_be_clickable((By.XPATH,
+                # <input type="file"> below, and clicking it triggers the OS-native
-                        "//button[.//span[contains(text(),'Add a file')]] | "
+                # file picker, which WebDriver cannot control. Send the path
-                        "//button[contains(normalize-space(text()),'Add a file')] | "
+                # directly to the input instead (chromedriver allows send_keys on
-                        "//*[contains(text(),'Add a file') and (@role='button' or self::label)]"
+                # file inputs even while display:none).
-                    ))
+                file_input = WebDriverWait(self.driver, 10).until(
-                )
-                self.driver.execute_script("arguments[0].scrollIntoView({block:'center'});", add_file_btn)
-                ActionChains(self.driver).move_to_element(add_file_btn).click().perform()
-                time.sleep(1)
-
-                file_input = WebDriverWait(self.driver, 8).until(
                     EC.presence_of_element_located((By.XPATH, "//input[@type='file']"))
                 )
-                self.driver.execute_script("arguments[0].style.display='block';", file_input)
                 file_input.send_keys(abs_path)
                 time.sleep(1.5)
                 print(f"[TuftsSCO Claim step5] Attached: {os.path.basename(abs_path)}")
                 attached += 1
             except Exception as e:
-                print(f"[TuftsSCO Claim step5] Could not attach {abs_path}: {e}")
+                print(f"[TuftsSCO Claim step5] Could not attach {abs_path}: {type(e).__name__}: {e}")
 
         print(f"[TuftsSCO Claim step5] Attached {attached}/{len(self.claimFiles)} file(s)")
         return "SUCCESS"

apps/SeleniumService/selenium_TuftsSCO_preAuthWorker.py

@@ -596,6 +596,36 @@ class AutomationTuftsSCOPreAuth:
         except Exception as e:
             print(f"[TuftsSCO PreAuth step4] Warning: could not fill {label}: {e}")
 
+    def _fill_tooth_field(self, idx, tooth, context=""):
+        """Fill the Tooth input for row idx, verifying the DOM value against what was typed
+        and retrying if it didn't stick. Entering the same procedure code on multiple rows
+        (e.g. one code across several teeth) triggers a duplicate-code warning banner that can
+        re-render the form and silently reset earlier rows' Tooth values — callers should re-run
+        this for every row after the whole form is filled, not just once at type-time."""
+        tooth = str(tooth).strip()
+        actual = None
+        for attempt in range(3):
+            tooth_inputs = self.driver.find_elements(By.XPATH, "//input[@aria-label='Tooth']")
+            if idx >= len(tooth_inputs):
+                return None
+            tooth_inp = tooth_inputs[idx]
+            self.driver.execute_script("arguments[0].scrollIntoView({block:'center'});", tooth_inp)
+            self.driver.execute_script("arguments[0].focus();", tooth_inp)
+            time.sleep(0.2)
+            tooth_inp.send_keys(Keys.CONTROL + "a")
+            tooth_inp.send_keys(Keys.DELETE)
+            tooth_inp.send_keys(tooth)
+            time.sleep(0.3)
+            actual = (tooth_inp.get_attribute("value") or "").strip()
+            if actual == tooth:
+                print(f"[TuftsSCO PreAuth step4] tooth[{idx}]{context}: confirmed '{tooth}'")
+                return actual
+            print(f"[TuftsSCO PreAuth step4] tooth[{idx}]{context}: attempt {attempt + 1} — "
+                  f"expected '{tooth}', field shows {actual!r}, retrying")
+        print(f"[TuftsSCO PreAuth step4] WARNING: tooth[{idx}]{context} did not stick — "
+              f"expected '{tooth}', field shows {actual!r} after 3 attempts")
+        return actual
+
     def _fill_text_input(self, inp, value, label="field"):
         try:
             inp.click()
@@ -655,17 +685,8 @@ class AutomationTuftsSCOPreAuth:
 
                 if tooth:
                     try:
-                        tooth_inputs = self.driver.find_elements(By.XPATH, "//input[@aria-label='Tooth']")
+                        self._fill_tooth_field(idx, tooth)
-                        if idx < len(tooth_inputs):
+                        time.sleep(0.1)
-                            tooth_inp = tooth_inputs[idx]
-                            self.driver.execute_script("arguments[0].scrollIntoView({block:'center'});", tooth_inp)
-                            self.driver.execute_script("arguments[0].focus();", tooth_inp)
-                            time.sleep(0.2)
-                            tooth_inp.send_keys(Keys.CONTROL + "a")
-                            tooth_inp.send_keys(Keys.DELETE)
-                            tooth_inp.send_keys(str(tooth))
-                            print(f"[TuftsSCO PreAuth step4] tooth[{idx}]: typed '{tooth}'")
-                            time.sleep(0.3)
                     except Exception as e:
                         print(f"[TuftsSCO PreAuth step4] Could not fill tooth: {e}")
 
@@ -714,6 +735,24 @@ class AutomationTuftsSCOPreAuth:
                     except Exception as e:
                         print(f"[TuftsSCO PreAuth step4] Could not fill billed amount: {e}")
 
+            # Adding a row with a procedure code already used by an earlier row triggers a
+            # duplicate-code warning banner that re-renders the form — this can silently reset
+            # a previously-confirmed Tooth value on an earlier row. Re-check every row now that
+            # no more rows will be added (no more duplicate-code banners can fire after this).
+            print("[TuftsSCO PreAuth step4] Final tooth verification pass...")
+            for idx, line in enumerate(active_lines):
+                tooth = str(line.get("toothNumber") or line.get("tooth") or "").strip()
+                if not tooth:
+                    continue
+                tooth_inputs = self.driver.find_elements(By.XPATH, "//input[@aria-label='Tooth']")
+                if idx >= len(tooth_inputs):
+                    continue
+                actual = (tooth_inputs[idx].get_attribute("value") or "").strip()
+                if actual == tooth:
+                    continue
+                print(f"[TuftsSCO PreAuth step4] Final check: tooth[{idx}] regressed to {actual!r}, re-filling '{tooth}'")
+                self._fill_tooth_field(idx, tooth, context=" (final pass)")
+
             print("[TuftsSCO PreAuth step4] Done")
             return "SUCCESS"
 
@@ -777,27 +816,56 @@ class AutomationTuftsSCOPreAuth:
     # ── Step 6: Click "Next step" ──────────────────────────────────────────────
 
     def step6_click_next(self):
-        """Click the 'Next step' button."""
+        """Click the 'Next step' button and verify the wizard actually advanced to the
+        acknowledgement page — the URL doesn't change (SPA), so a click that's silently
+        ignored (e.g. button still disabled from a validation error) would otherwise look
+        identical to a successful one in the logs."""
         try:
             print(f"[TuftsSCO PreAuth step6] Current URL: {self.driver.current_url}")
-            btn = WebDriverWait(self.driver, 15).until(
+
-                EC.element_to_be_clickable((By.XPATH,
+            advanced = False
-                    "//button[@data-testid='next-step-btn'] | "
+            for attempt in range(3):
-                    "//button[@aria-label='Next step']"
+                btn = WebDriverWait(self.driver, 15).until(
-                ))
+                    EC.element_to_be_clickable((By.XPATH,
-            )
+                        "//button[@data-testid='next-step-btn'] | "
-            self.driver.execute_script("arguments[0].scrollIntoView({block:'center'});", btn)
+                        "//button[@aria-label='Next step']"
-            time.sleep(0.5)
+                    ))
-            self.driver.execute_script("""
+                )
-                var el = arguments[0];
+                disabled = (btn.get_attribute("disabled") is not None) or \
-                el.dispatchEvent(new PointerEvent('pointerover',  {bubbles:true, cancelable:true, composed:true}));
+                           ((btn.get_attribute("aria-disabled") or "").lower() == "true")
-                el.dispatchEvent(new PointerEvent('pointerdown',  {bubbles:true, cancelable:true, composed:true}));
+                if disabled:
-                el.dispatchEvent(new PointerEvent('pointerup',    {bubbles:true, cancelable:true, composed:true}));
+                    print(f"[TuftsSCO PreAuth step6] 'Next step' is disabled (attempt {attempt + 1}) — "
-                el.dispatchEvent(new MouseEvent('click',          {bubbles:true, cancelable:true, composed:true}));
+                          f"a form field may still be invalid/empty; waiting before retry")
-            """, btn)
+                    time.sleep(1.5)
-            print("[TuftsSCO PreAuth step6] Clicked 'Next step'")
+                    continue
-            time.sleep(2)
+
+                self.driver.execute_script("arguments[0].scrollIntoView({block:'center'});", btn)
+                time.sleep(0.5)
+                self.driver.execute_script("""
+                    var el = arguments[0];
+                    el.dispatchEvent(new PointerEvent('pointerover',  {bubbles:true, cancelable:true, composed:true}));
+                    el.dispatchEvent(new PointerEvent('pointerdown',  {bubbles:true, cancelable:true, composed:true}));
+                    el.dispatchEvent(new PointerEvent('pointerup',    {bubbles:true, cancelable:true, composed:true}));
+                    el.dispatchEvent(new MouseEvent('click',          {bubbles:true, cancelable:true, composed:true}));
+                """, btn)
+                print(f"[TuftsSCO PreAuth step6] Clicked 'Next step' (attempt {attempt + 1})")
+
+                try:
+                    WebDriverWait(self.driver, 6).until(
+                        EC.presence_of_element_located((By.XPATH,
+                            "//label[contains(.,'submitting this')] | "
+                            "//*[contains(@aria-label,'submitting this')]"
+                        ))
+                    )
+                    advanced = True
+                    print("[TuftsSCO PreAuth step6] Confirmed wizard advanced to the acknowledgement step")
+                    break
+                except TimeoutException:
+                    print(f"[TuftsSCO PreAuth step6] Page did not advance after click (attempt {attempt + 1}), retrying")
+
             print(f"[TuftsSCO PreAuth step6] URL after Next: {self.driver.current_url}")
+            if not advanced:
+                return "ERROR: step6 failed: 'Next step' click did not advance the wizard after 3 attempts"
             return "SUCCESS"
         except Exception as e:
             print(f"[TuftsSCO PreAuth step6] Exception: {e}")
@@ -805,30 +873,65 @@ class AutomationTuftsSCOPreAuth:
 
     # ── Step 7: Acknowledge + submit ────────────────────────────────────────────
 
+    @staticmethod
+    def _is_checkbox_checked(el):
+        try:
+            if el.is_selected():
+                return True
+        except Exception:
+            pass
+        state = (el.get_attribute("aria-checked") or el.get_attribute("checked") or "").lower()
+        return state in ("true", "checked")
+
     def step7_submit_preauth(self):
         """On the pre-auth summary page, tick the acknowledgement checkbox then submit."""
         try:
             print(f"[TuftsSCO PreAuth step7] Current URL: {self.driver.current_url}")
 
-            checkbox = WebDriverWait(self.driver, 15).until(
+            # A bare "//input[@type='checkbox']" would match the FIRST checkbox in the DOM,
-                EC.presence_of_element_located((By.XPATH,
+            # which may not be the acknowledgement box (e.g. a row-selection checkbox in the
-                    "//input[@type='checkbox'] | "
+            # service-line table). Try specific, label-anchored selectors before falling back.
-                    "//*[@role='checkbox'] | "
+            checkbox = None
-                    "//label[contains(.,'submitting this')]//input | "
+            for xpath in [
-                    "//*[contains(@aria-label,'submitting this')]"
+                "//label[contains(.,'submitting this')]//input[@type='checkbox']",
-                ))
+                "//*[contains(@aria-label,'submitting this')]",
-            )
+                "//label[contains(translate(., 'ACKNOWLEDGE', 'acknowledge'),'acknowledge')]//input[@type='checkbox']",
-            self.driver.execute_script("arguments[0].scrollIntoView({block:'center'});", checkbox)
+                "//*[contains(translate(@aria-label, 'ACKNOWLEDGE', 'acknowledge'),'acknowledge')]",
-            time.sleep(0.3)
+                "//input[@type='checkbox']",
-            self.driver.execute_script("""
+                "//*[@role='checkbox']",
-                var el = arguments[0];
+            ]:
-                el.dispatchEvent(new PointerEvent('pointerover', {bubbles:true, cancelable:true, composed:true}));
+                try:
-                el.dispatchEvent(new PointerEvent('pointerdown', {bubbles:true, cancelable:true, composed:true}));
+                    checkbox = WebDriverWait(self.driver, 5).until(
-                el.dispatchEvent(new PointerEvent('pointerup',   {bubbles:true, cancelable:true, composed:true}));
+                        EC.presence_of_element_located((By.XPATH, xpath))
-                el.dispatchEvent(new MouseEvent('click',         {bubbles:true, cancelable:true, composed:true}));
+                    )
-            """, checkbox)
+                    print(f"[TuftsSCO PreAuth step7] Found acknowledgement checkbox via: {xpath}")
-            print("[TuftsSCO PreAuth step7] Checked acknowledgement checkbox")
+                    break
-            time.sleep(0.5)
+                except Exception:
+                    continue
+
+            if checkbox is None:
+                return "ERROR: step7 failed: could not find acknowledgement checkbox"
+
+            for attempt in range(3):
+                if self._is_checkbox_checked(checkbox):
+                    break
+                self.driver.execute_script("arguments[0].scrollIntoView({block:'center'});", checkbox)
+                time.sleep(0.3)
+                self.driver.execute_script("""
+                    var el = arguments[0];
+                    el.dispatchEvent(new PointerEvent('pointerover', {bubbles:true, cancelable:true, composed:true}));
+                    el.dispatchEvent(new PointerEvent('pointerdown', {bubbles:true, cancelable:true, composed:true}));
+                    el.dispatchEvent(new PointerEvent('pointerup',   {bubbles:true, cancelable:true, composed:true}));
+                    el.dispatchEvent(new MouseEvent('click',         {bubbles:true, cancelable:true, composed:true}));
+                """, checkbox)
+                time.sleep(0.5)
+                if attempt > 0:
+                    print(f"[TuftsSCO PreAuth step7] Acknowledgement checkbox retry {attempt + 1}")
+
+            if self._is_checkbox_checked(checkbox):
+                print("[TuftsSCO PreAuth step7] Confirmed acknowledgement checkbox is checked")
+            else:
+                print("[TuftsSCO PreAuth step7] WARNING: acknowledgement checkbox did not register as checked after 3 attempts")
 
             all_btns = self.driver.find_elements(By.XPATH, "//button")
             print(f"[TuftsSCO PreAuth step7] Buttons: {[b.get_attribute('aria-label') or b.text[:40] for b in all_btns]}")

apps/SeleniumService/selenium_UnitedDH_claimSubmitWorker.py

@@ -1096,11 +1096,16 @@ class AutomationUnitedDHClaimSubmit:
                 print(f"[UnitedDH Claim] step7: Could not click caret (section may already be open): {e}")
 
             attached = 0
+            seen_paths = set()
             for cf in self.claimFiles:
                 relative_path = cf.get("filePath") or ""
                 if not relative_path:
                     print(f"[UnitedDH Claim] step7: Skipping file with no filePath: {cf}")
                     continue
+                if relative_path in seen_paths:
+                    print(f"[UnitedDH Claim] step7: Skipping duplicate file: {relative_path}")
+                    continue
+                seen_paths.add(relative_path)
 
                 abs_path = os.path.normpath(os.path.join(_BACKEND_CWD, relative_path.lstrip("/")))
                 if not os.path.isfile(abs_path):
@@ -1113,6 +1118,10 @@ class AutomationUnitedDHClaimSubmit:
                         EC.presence_of_element_located((By.XPATH, "//input[@type='file']"))
                     )
                     self.driver.execute_script("arguments[0].removeAttribute('class');", file_input)
+                    # The input is a multi-file input and chromedriver APPENDS on send_keys,
+                    # so a leftover selection from the previous iteration re-uploads the
+                    # earlier file (2 attachments became 3). Clear it first.
+                    self.driver.execute_script("arguments[0].value = '';", file_input)
                     file_input.send_keys(abs_path)
                     WebDriverWait(self.driver, 60).until(
                         EC.element_to_be_clickable((By.XPATH,

apps/SeleniumService/selenium_UnitedDH_preAuthWorker.py

@@ -1035,11 +1035,16 @@ class AutomationUnitedDHPreAuth:
                 print(f"[UnitedDH PreAuth] step7: Could not click caret (section may already be open): {e}")
 
             attached = 0
+            seen_paths = set()
             for cf in self.claimFiles:
                 relative_path = cf.get("filePath") or ""
                 if not relative_path:
                     print(f"[UnitedDH PreAuth] step7: Skipping file with no filePath: {cf}")
                     continue
+                if relative_path in seen_paths:
+                    print(f"[UnitedDH PreAuth] step7: Skipping duplicate file: {relative_path}")
+                    continue
+                seen_paths.add(relative_path)
 
                 abs_path = os.path.normpath(os.path.join(_BACKEND_CWD, relative_path.lstrip("/")))
                 if not os.path.isfile(abs_path):
@@ -1052,6 +1057,10 @@ class AutomationUnitedDHPreAuth:
                         EC.presence_of_element_located((By.XPATH, "//input[@type='file']"))
                     )
                     self.driver.execute_script("arguments[0].removeAttribute('class');", file_input)
+                    # The input is a multi-file input and chromedriver APPENDS on send_keys,
+                    # so a leftover selection from the previous iteration re-uploads the
+                    # earlier file (2 attachments became 3). Clear it first.
+                    self.driver.execute_script("arguments[0].value = '';", file_input)
                     file_input.send_keys(abs_path)
                     WebDriverWait(self.driver, 60).until(
                         EC.element_to_be_clickable((By.XPATH,

apps/SeleniumService/selenium_claimSubmitWorker.py

@@ -694,7 +694,7 @@ class AutomationMassHealthClaimsLogin:
             print("DEBUG: Clicking plus button to add new service line")
             
             # Step 1: Wait a moment to ensure the previous service line is fully processed
-            time.sleep(3)
+            time.sleep(1)
             
             # Step 2: Try multiple approaches to find the plus button
             plus_button = None
@@ -768,11 +768,11 @@ class AutomationMassHealthClaimsLogin:
                     print(f"DEBUG: JavaScript approach failed: {e}")
                     raise Exception("Could not find plus button with any method")
             
-            time.sleep(1)
+            time.sleep(0.5)
 
             # Step 3: Scroll into view
             self.driver.execute_script("arguments[0].scrollIntoView(true);", plus_button)
-            time.sleep(1)
+            time.sleep(0.5)
             
             # Step 4: Check if button is enabled
             is_disabled = plus_button.get_attribute("disabled")
@@ -804,7 +804,7 @@ class AutomationMassHealthClaimsLogin:
                     actions = ActionChains(self.driver)
                     actions.move_to_element(plus_button).click().perform()
             
-            time.sleep(2)  # Wait for new row to be created
+            time.sleep(1)  # Wait for new row to be created
 
             print("DEBUG: Successfully clicked plus button")
             return "Success"

apps/WindowsAgent/README.md

@@ -0,0 +1,59 @@
+# Dental Agent (Windows)
+
+`agent.py` runs on a staff front-desk Windows PC. It connects to the app's server over the
+`/agent` socket.io namespace and executes low-level commands — screenshot, click,
+double-click, type, key press — sent by the server. It has no knowledge of dental software
+or workflows; the app's AI reads the screenshots this agent sends back and decides what to
+click or type next.
+
+Not wired into the repo's root `npm install` on purpose — it targets Windows (`pyautogui`,
+`tkinter`) and doesn't need to install on every contributor's machine.
+
+## Command protocol
+
+Sent by the server, over the `/agent` namespace, as socket.io events with an ack callback:
+
+| Event              | Payload              | Ack response      |
+|---------------------|-----------------------|--------------------|
+| `cmd:screenshot`    | `{}`                  | `{ image: <base64 PNG> }` |
+| `cmd:click`         | `{ x, y }`            | `{ ok: true }`     |
+| `cmd:double_click`  | `{ x, y }`            | `{ ok: true }`     |
+| `cmd:double_click_current` | `{}`           | `{ ok: true }`     |
+| `cmd:type`          | `{ text }`            | `{ ok: true }`     |
+| `cmd:key`           | `{ key }`             | `{ ok: true }`     |
+
+Auth on connect: `{ auth: { token } }`, where `token` must match the server's
+`WINDOWS_AGENT_TOKEN`. The token is a constant baked into `agent.py` (`AGENT_TOKEN` near the
+top) — set it before building for a real office, staff never see or type it. The server tells
+front-desk PCs apart by connection IP address (shown on the Type Agent page), not anything
+the agent sends.
+
+## Local dev / testing
+
+```bash
+python3 -m venv .venv
+.venv/bin/pip install -r requirements.txt
+.venv/bin/python agent.py
+```
+
+On first run it asks only for the Server URL, then saves it to `agent_config.json` next to
+the script so it reconnects automatically after that. After that it has no window — just a
+system tray icon (green = Connected, gray = Connecting, red = Disconnected). Click it (or
+right-click for the same menu) for status, the server URL, "Settings..." (reopens the setup
+window pre-filled with the current URL — close without submitting to leave it unchanged), and
+Quit.
+
+`apps/Backend/scripts/fake-windows-agent.js` is a Node stand-in for this agent — useful for
+testing the server-side bridge without a Windows PC or a real screen to click on.
+
+## Building DentalAgent.exe
+
+Must be run **on Windows** (PyInstaller doesn't cross-compile):
+
+```bat
+py -m venv .venv
+.venv\Scripts\pip install -r requirements.txt
+.venv\Scripts\pyinstaller --onefile --windowed --name DentalAgent agent.py
+```
+
+Output: `dist\DentalAgent.exe`. Staff download and run it once — no other setup.

apps/WindowsAgent/agent.py

@@ -0,0 +1,225 @@
+"""
+DentalAgent — runs on a staff front-desk Windows PC. Connects to the app's server over
+the /agent socket.io namespace and executes low-level mouse/keyboard/screenshot commands
+sent by the server. It has no knowledge of dental software, patients, or workflows — the
+app's AI decides what to click/type by reading the screenshots this agent sends back.
+
+Configuration (via a small popup on first run, saved to agent_config.json next to the exe):
+  - Server URL (e.g. http://192.168.0.240:5000) — the only thing staff need to enter.
+
+The server identifies which PC is which by connection IP address (shown on the Type Agent
+page), so there's no Office ID to type. The AGENT_TOKEN below authenticates the exe itself
+to the server — set it to match the server's WINDOWS_AGENT_TOKEN before distributing this
+to real front-desk PCs; it's baked into the build, not something staff ever see or type.
+
+After connecting it has no visible window — just a system tray icon showing
+Connected/Connecting/Disconnected. Clicking the icon reopens the same setup window
+(pre-filled with the current URL) without restarting the process — a self-relaunch turned
+out to be unreliable with PyInstaller --onefile builds on Windows (the freshly spawned copy
+can crash trying to reuse the outgoing process's temp extraction folder), so instead a single
+hidden Tk window is kept alive for the whole run and just shown/hidden as needed.
+"""
+
+AGENT_TOKEN = "dev-windows-agent-token"
+
+import base64
+import io
+import json
+import os
+import sys
+import threading
+import tkinter as tk
+from tkinter import messagebox
+
+import pyautogui
+import pystray
+import socketio
+from PIL import Image, ImageDraw, ImageGrab
+
+CONFIG_PATH = os.path.join(os.path.dirname(os.path.abspath(__file__)), "agent_config.json")
+
+pyautogui.FAILSAFE = True  # moving mouse to a screen corner aborts an in-progress action
+
+
+def load_config():
+    if os.path.exists(CONFIG_PATH):
+        with open(CONFIG_PATH, "r") as f:
+            return json.load(f)
+    return {}
+
+
+def save_config(config):
+    with open(CONFIG_PATH, "w") as f:
+        json.dump(config, f)
+
+
+def make_status_icon(color):
+    image = Image.new("RGBA", (64, 64), (0, 0, 0, 0))
+    draw = ImageDraw.Draw(image)
+    draw.ellipse((8, 8, 56, 56), fill=color)
+    return image
+
+
+ICON_CONNECTED = make_status_icon("#22c55e")
+ICON_DISCONNECTED = make_status_icon("#ef4444")
+ICON_CONNECTING = make_status_icon("#9ca3af")
+ICON_NOT_CONFIGURED = make_status_icon("#9ca3af")
+
+
+class DentalAgent:
+    def __init__(self):
+        self.server_url = None
+        self.status = "Not configured"
+        self.tray_icon = None
+        self.sio = socketio.Client(reconnection=True, reconnection_attempts=0)
+        self._register_handlers()
+
+    def _set_status(self, status, icon_image):
+        self.status = status
+        if self.tray_icon:
+            self.tray_icon.icon = icon_image
+            self.tray_icon.title = f"Dental Agent - {status}"
+            self.tray_icon.update_menu()
+
+    def _register_handlers(self):
+        sio = self.sio
+
+        @sio.event(namespace="/agent")
+        def connect():
+            print(f"Connected to {self.server_url}")
+            self._set_status("Connected", ICON_CONNECTED)
+
+        @sio.event(namespace="/agent")
+        def connect_error(data):
+            print(f"Connection failed: {data}")
+            self._set_status("Connection failed", ICON_DISCONNECTED)
+
+        @sio.event(namespace="/agent")
+        def disconnect():
+            print("Disconnected")
+            self._set_status("Disconnected", ICON_DISCONNECTED)
+
+        @sio.on("cmd:screenshot", namespace="/agent")
+        def on_screenshot(_data=None):
+            image = ImageGrab.grab()
+            buf = io.BytesIO()
+            image.save(buf, format="PNG")
+            encoded = base64.b64encode(buf.getvalue()).decode("ascii")
+            return {"image": encoded}
+
+        @sio.on("cmd:move", namespace="/agent")
+        def on_move(data):
+            # Moves the cursor without clicking — used to double-check a location (via a
+            # follow-up cropped screenshot) before committing to a click.
+            pyautogui.moveTo(data["x"], data["y"])
+            return {"ok": True}
+
+        @sio.on("cmd:click", namespace="/agent")
+        def on_click(data):
+            pyautogui.click(data["x"], data["y"])
+            return {"ok": True}
+
+        @sio.on("cmd:double_click", namespace="/agent")
+        def on_double_click(data):
+            pyautogui.doubleClick(data["x"], data["y"])
+            return {"ok": True}
+
+        @sio.on("cmd:double_click_current", namespace="/agent")
+        def on_double_click_current(_data=None):
+            # No x/y — clicks wherever the mouse already is. Lets staff pre-position the
+            # cursor over the target (e.g. an open time slot) before minimizing the browser,
+            # so this step doesn't need a screenshot/vision lookup at all.
+            pyautogui.doubleClick()
+            return {"ok": True}
+
+        @sio.on("cmd:type", namespace="/agent")
+        def on_type(data):
+            pyautogui.write(data["text"], interval=0.02)
+            return {"ok": True}
+
+        @sio.on("cmd:key", namespace="/agent")
+        def on_key(data):
+            pyautogui.press(data["key"])
+            return {"ok": True}
+
+    def connect_to(self, server_url):
+        """(Re)connects to server_url, reusing the same socketio.Client for the process's
+        whole lifetime — safe to call again later with a new URL to switch servers."""
+        self.server_url = server_url
+        self._set_status("Connecting...", ICON_CONNECTING)
+
+        def _run():
+            try:
+                if self.sio.connected:
+                    self.sio.disconnect()
+                self.sio.connect(
+                    server_url,
+                    namespaces=["/agent"],
+                    auth={"token": AGENT_TOKEN},
+                    wait_timeout=10,
+                )
+                self.sio.wait()
+            except Exception as exc:
+                print(f"Agent stopped: {exc}")
+                self._set_status("Connection failed", ICON_DISCONNECTED)
+
+        threading.Thread(target=_run, daemon=True).start()
+
+
+def main():
+    config = load_config()
+    agent = DentalAgent()
+
+    # --- Settings window: built once, shown/hidden for the process's whole lifetime ---
+    root = tk.Tk()
+    root.title("Dental Agent Setup")
+    root.resizable(False, False)
+    root.withdraw()
+    root.protocol("WM_DELETE_WINDOW", root.withdraw)  # closing the window just hides it
+
+    tk.Label(root, text="Server URL").pack(pady=(15, 0))
+    server_entry = tk.Entry(root, width=40)
+    server_entry.pack(padx=15)
+
+    def on_connect():
+        server_url = server_entry.get().strip()
+        if not server_url:
+            messagebox.showerror("Dental Agent", "Server URL is required.")
+            return
+        save_config({"server_url": server_url})
+        root.withdraw()
+        agent.connect_to(server_url)
+
+    tk.Button(root, text="Connect", command=on_connect).pack(pady=15)
+    root.bind("<Return>", lambda _event: on_connect())
+
+    def show_settings():
+        server_entry.delete(0, tk.END)
+        server_entry.insert(0, agent.server_url or config.get("server_url", "http://"))
+        root.deiconify()
+        root.eval("tk::PlaceWindow . center")
+        root.lift()
+        root.focus_force()
+
+    # --- Tray icon: runs on its own thread so Tk can own the main thread/event loop ---
+    menu = pystray.Menu(
+        pystray.MenuItem(lambda _item: f"Status: {agent.status}", None, enabled=False),
+        pystray.MenuItem(lambda _item: f"Server: {agent.server_url or '(not set)'}", None, enabled=False),
+        pystray.Menu.SEPARATOR,
+        pystray.MenuItem("Settings...", lambda: root.after(0, show_settings), default=True),
+        pystray.MenuItem("Quit", lambda icon: (icon.stop(), root.after(0, root.quit))),
+    )
+    icon = pystray.Icon("DentalAgent", ICON_NOT_CONFIGURED, "Dental Agent - Not configured", menu)
+    agent.tray_icon = icon
+    threading.Thread(target=icon.run, daemon=True).start()
+
+    if "server_url" in config:
+        agent.connect_to(config["server_url"])
+    else:
+        show_settings()  # first run — nothing saved yet, ask right away
+
+    root.mainloop()
+
+
+if __name__ == "__main__":
+    main()

apps/WindowsAgent/package.json

@@ -0,0 +1,4 @@
+{
+  "name": "windowsagent",
+  "private": true
+}

apps/WindowsAgent/requirements.txt

@@ -0,0 +1,7 @@
+python-socketio[client]==5.13.0
+python-engineio==4.11.2
+websocket-client==1.8.0
+pyautogui==0.9.54
+Pillow==11.1.0
+pystray==0.19.5
+pyinstaller==6.11.1

nginx.conf

@@ -17,7 +17,7 @@ server {
 
     # API requests → backend (Authorization header must be explicit or it gets stripped)
     location /api/ {
-        proxy_pass http://localhost:5000;
+        proxy_pass http://127.0.0.1:5000;
         proxy_http_version 1.1;
         proxy_set_header Host $host;
         proxy_set_header X-Real-IP $remote_addr;
@@ -27,7 +27,7 @@ server {
 
     # Socket.IO → backend (WebSocket upgrade)
     location /socket.io/ {
-        proxy_pass http://localhost:5000;
+        proxy_pass http://127.0.0.1:5000;
         proxy_http_version 1.1;
         proxy_set_header Upgrade $http_upgrade;
         proxy_set_header Connection "upgrade";
@@ -37,7 +37,7 @@ server {
 
     # Everything else → Vite dev server
     location / {
-        proxy_pass http://localhost:3000;
+        proxy_pass http://127.0.0.1:3000;
         proxy_http_version 1.1;
         proxy_set_header Upgrade $http_upgrade;
         proxy_set_header Connection "upgrade";
@@ -57,7 +57,7 @@ server {
     client_max_body_size 50m;
 
     location /api/twilio/ {
-        proxy_pass http://localhost:5000;
+        proxy_pass http://127.0.0.1:5000;
         proxy_http_version 1.1;
         proxy_set_header Host $host;
         proxy_set_header X-Real-IP $remote_addr;

package-lock.json

@@ -57,6 +57,7 @@
         "passport": "^0.7.0",
         "passport-local": "^1.0.0",
         "pdfkit": "^0.17.2",
+        "sharp": "^0.35.3",
         "socket.io": "^4.8.1",
         "twilio": "^6.0.0",
         "ws": "^8.18.0",
@@ -196,22 +197,22 @@
       }
     },
     "apps/PatientDataExtractorService": {
-      "name": "patientdataextractorservice",
+      "name": "patientdataextractorservice"
-      "hasInstallScript": true
     },
     "apps/PaymentOCRService": {
-      "name": "paymentocrservice",
+      "name": "paymentocrservice"
-      "hasInstallScript": true
     },
     "apps/SeleniumService": {
-      "name": "seleniumservice",
+      "name": "seleniumservice"
-      "hasInstallScript": true
     },
     "apps/SeleniumServiceold": {
       "name": "seleniumserviceold",
       "extraneous": true,
       "hasInstallScript": true
     },
+    "apps/WindowsAgent": {
+      "name": "windowsagent"
+    },
     "node_modules/@alloc/quick-lru": {
       "version": "5.2.0",
       "resolved": "https://registry.npmjs.org/@alloc/quick-lru/-/quick-lru-5.2.0.tgz",
@@ -653,6 +654,16 @@
         "@electric-sql/pglite": "0.3.15"
       }
     },
+    "node_modules/@emnapi/runtime": {
+      "version": "1.11.3",
+      "resolved": "https://registry.npmjs.org/@emnapi/runtime/-/runtime-1.11.3.tgz",
+      "integrity": "sha512-Xz4Tpyki7XyrpbUK1jR1AhdAdaXyhhY4lZ3neLodmhpuWfy2PAQN5B46sAiU4liOXGLkHypn/qU+jvfWSCYYLA==",
+      "license": "MIT",
+      "optional": true,
+      "dependencies": {
+        "tslib": "^2.4.0"
+      }
+    },
     "node_modules/@esbuild/aix-ppc64": {
       "version": "0.27.3",
       "resolved": "https://registry.npmjs.org/@esbuild/aix-ppc64/-/aix-ppc64-0.27.3.tgz",
@@ -1346,6 +1357,506 @@
         "url": "https://github.com/sponsors/nzakas"
       }
     },
+    "node_modules/@img/colour": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/@img/colour/-/colour-1.1.0.tgz",
+      "integrity": "sha512-Td76q7j57o/tLVdgS746cYARfSyxk8iEfRxewL9h4OMzYhbW4TAcppl0mT4eyqXddh6L/jwoM75mo7ixa/pCeQ==",
+      "license": "MIT",
+      "engines": {
+        "node": ">=18"
+      }
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+      "dependencies": {
+        "@img/colour": "^1.1.0",
+        "detect-libc": "^2.1.2",
+        "semver": "^7.8.5"
+      },
+      "engines": {
+        "node": ">=20.9.0"
+      },
+      "funding": {
+        "url": "https://opencollective.com/libvips"
+      },
+      "optionalDependencies": {
+        "@img/sharp-darwin-arm64": "0.35.3",
+        "@img/sharp-darwin-x64": "0.35.3",
+        "@img/sharp-freebsd-wasm32": "0.35.3",
+        "@img/sharp-libvips-darwin-arm64": "1.3.2",
+        "@img/sharp-libvips-darwin-x64": "1.3.2",
+        "@img/sharp-libvips-linux-arm": "1.3.2",
+        "@img/sharp-libvips-linux-arm64": "1.3.2",
+        "@img/sharp-libvips-linux-ppc64": "1.3.2",
+        "@img/sharp-libvips-linux-riscv64": "1.3.2",
+        "@img/sharp-libvips-linux-s390x": "1.3.2",
+        "@img/sharp-libvips-linux-x64": "1.3.2",
+        "@img/sharp-libvips-linuxmusl-arm64": "1.3.2",
+        "@img/sharp-libvips-linuxmusl-x64": "1.3.2",
+        "@img/sharp-linux-arm": "0.35.3",
+        "@img/sharp-linux-arm64": "0.35.3",
+        "@img/sharp-linux-ppc64": "0.35.3",
+        "@img/sharp-linux-riscv64": "0.35.3",
+        "@img/sharp-linux-s390x": "0.35.3",
+        "@img/sharp-linux-x64": "0.35.3",
+        "@img/sharp-linuxmusl-arm64": "0.35.3",
+        "@img/sharp-linuxmusl-x64": "0.35.3",
+        "@img/sharp-webcontainers-wasm32": "0.35.3",
+        "@img/sharp-win32-arm64": "0.35.3",
+        "@img/sharp-win32-ia32": "0.35.3",
+        "@img/sharp-win32-x64": "0.35.3"
+      },
+      "peerDependenciesMeta": {
+        "@types/node": {
+          "optional": true
+        }
+      }
+    },
+    "node_modules/sharp/node_modules/semver": {
+      "version": "7.8.5",
+      "resolved": "https://registry.npmjs.org/semver/-/semver-7.8.5.tgz",
+      "integrity": "sha512-Y7/KDsb8LjooZpwaqGyulO6DQlksgCncchHGk+sZIY4SBvUocMBEFH5Ur1fI4dV+Jvl0w6cjvucaIi40puRioA==",
+      "license": "ISC",
+      "bin": {
+        "semver": "bin/semver.js"
+      },
+      "engines": {
+        "node": ">=10"
+      }
+    },
     "node_modules/shebang-command": {
       "version": "2.0.0",
       "resolved": "https://registry.npmjs.org/shebang-command/-/shebang-command-2.0.0.tgz",
@@ -14913,6 +15485,10 @@
         "node": ">=8"
       }
     },
+    "node_modules/windowsagent": {
+      "resolved": "apps/WindowsAgent",
+      "link": true
+    },
     "node_modules/wmf": {
       "version": "1.0.2",
       "resolved": "https://registry.npmjs.org/wmf/-/wmf-1.0.2.tgz",

package.json

@@ -13,7 +13,8 @@
     "db:seed": "npx ts-node packages/db/prisma/seed.ts",
     "db:studio": "npx prisma studio --config=packages/db/prisma/prisma.config.ts",
     "setup:env": "shx cp packages/db/prisma/.env.example packages/db/prisma/.env && shx cp apps/Frontend/.env.example apps/Frontend/.env && shx cp apps/Backend/.env.example apps/Backend/.env && shx cp apps/PatientDataExtractorService/.env.example apps/PatientDataExtractorService/.env && shx cp apps/SeleniumService/.env.example apps/SeleniumService/.env && shx cp apps/PaymentOCRService/.env.example apps/PaymentOCRService/.env",
-    "postinstall": "npm --prefix apps/PatientDataExtractorService run postinstall && npm --prefix apps/PaymentOCRService run postinstall && bash scripts/install-rclone.sh"
+    "setup:python": "npm run setup --workspace=apps/PatientDataExtractorService && npm run setup --workspace=apps/PaymentOCRService && npm run setup --workspace=apps/SeleniumService",
+    "postinstall": "bash scripts/install-rclone.sh"
   },
   "prisma": {
     "seed": "ts-node packages/db/prisma/seed.ts"

packages/db/generated/prisma/index-browser.js

@@ -152,6 +152,8 @@ exports.Prisma.PatientScalarFieldEnum = {
   medicalConditions: 'medicalConditions',
   preferredLanguage: 'preferredLanguage',
   status: 'status',
+  remainingBenefit: 'remainingBenefit',
+  thirdPartyInsurance: 'thirdPartyInsurance',
   userId: 'userId',
   createdAt: 'createdAt',
   updatedAt: 'updatedAt'
@@ -162,6 +164,7 @@ exports.Prisma.AppointmentScalarFieldEnum = {
   patientId: 'patientId',
   userId: 'userId',
   staffId: 'staffId',
+  npiProviderId: 'npiProviderId',
   title: 'title',
   date: 'date',
   startTime: 'startTime',

packages/db/generated/prisma/package.json

@@ -1,5 +1,5 @@
 {
-  "name": "prisma-client-1397903f012032ff276557e7a077db07df8a7cae6f68fef0b7224d110a42b0e3",
+  "name": "prisma-client-11a124b84a93d3e63379c8a6769ab83d8729151f8cca035589101564f7ede8ed",
   "main": "index.js",
   "types": "index.d.ts",
   "browser": "default.js",

packages/db/generated/prisma/schema.prisma

@@ -55,37 +55,39 @@ model User {
 }
 
 model Patient {
-  id                Int                    @id @default(autoincrement())
+  id                  Int                    @id @default(autoincrement())
-  firstName         String
+  firstName           String
-  lastName          String
+  lastName            String
-  dateOfBirth       DateTime?              @db.Date
+  dateOfBirth         DateTime?              @db.Date
-  gender            String
+  gender              String
-  phone             String
+  phone               String
-  email             String?
+  email               String?
-  address           String?
+  address             String?
-  city              String?
+  city                String?
-  zipCode           String?
+  zipCode             String?
-  insuranceProvider String?
+  insuranceProvider   String?
-  insuranceId       String?
+  insuranceId         String?
-  groupNumber       String?
+  groupNumber         String?
-  policyHolder      String?
+  policyHolder        String?
-  allergies         String?
+  allergies           String?
-  medicalConditions String?
+  medicalConditions   String?
-  preferredLanguage String?                @default("English")
+  preferredLanguage   String?                @default("English")
-  status            PatientStatus          @default(UNKNOWN)
+  status              PatientStatus          @default(UNKNOWN)
-  userId            Int
+  remainingBenefit    String?
-  createdAt         DateTime               @default(now())
+  thirdPartyInsurance String?
-  updatedAt         DateTime               @updatedAt
+  userId              Int
-  user              User                   @relation(fields: [userId], references: [id])
+  createdAt           DateTime               @default(now())
-  appointments      Appointment[]
+  updatedAt           DateTime               @updatedAt
-  procedures        AppointmentProcedure[]
+  user                User                   @relation(fields: [userId], references: [id])
-  claims            Claim[]
+  appointments        Appointment[]
-  groups            PdfGroup[]
+  procedures          AppointmentProcedure[]
-  payment           Payment[]
+  claims              Claim[]
-  communications    Communication[]
+  groups              PdfGroup[]
-  documents         PatientDocument[]
+  payment             Payment[]
-  conversation      PatientConversation?
+  communications      Communication[]
-  cloudFolders      CloudFolder[]          @relation("PatientCloudFolder")
+  documents           PatientDocument[]
+  conversation        PatientConversation?
+  cloudFolders        CloudFolder[]          @relation("PatientCloudFolder")
 
   @@index([insuranceId])
   @@index([createdAt])
@@ -103,6 +105,7 @@ model Appointment {
   patientId          Int
   userId             Int
   staffId            Int
+  npiProviderId      Int?
   title              String
   date               DateTime @db.Date
   startTime          String // Store time as "hh:mm"
@@ -117,12 +120,13 @@ model Appointment {
 
   eligibilityStatus PatientStatus @default(UNKNOWN)
 
-  patient    Patient                @relation(fields: [patientId], references: [id], onDelete: Cascade)
+  patient     Patient                @relation(fields: [patientId], references: [id], onDelete: Cascade)
-  user       User                   @relation(fields: [userId], references: [id])
+  user        User                   @relation(fields: [userId], references: [id])
-  staff      Staff?                 @relation(fields: [staffId], references: [id])
+  staff       Staff?                 @relation(fields: [staffId], references: [id])
-  procedures AppointmentProcedure[]
+  npiProvider NpiProvider?           @relation(fields: [npiProviderId], references: [id])
-  claims     Claim[]
+  procedures  AppointmentProcedure[]
-  files      AppointmentFile[]
+  claims      Claim[]
+  files       AppointmentFile[]
 
   @@index([patientId])
   @@index([date])
@@ -166,6 +170,7 @@ model NpiProvider {
   payments              Payment[]
   commissionBatches     CommissionBatch[]
   appointmentProcedures AppointmentProcedure[]
+  appointments          Appointment[]
 
   @@unique([userId, npiNumber])
   @@index([userId])

packages/db/prisma/migrations/20260721032129_add_appointment_npi_provider_id/migration.sql

@@ -0,0 +1,5 @@
+-- AlterTable
+ALTER TABLE "Appointment" ADD COLUMN     "npiProviderId" INTEGER;
+
+-- AddForeignKey
+ALTER TABLE "Appointment" ADD CONSTRAINT "Appointment_npiProviderId_fkey" FOREIGN KEY ("npiProviderId") REFERENCES "NpiProvider"("id") ON DELETE SET NULL ON UPDATE CASCADE;

packages/db/prisma/migrations/20260730223240_add_auto_mh_check_fields/migration.sql

@@ -0,0 +1,16 @@
+/*
+  Warnings:
+
+  - You are about to drop the column `doctorName` on the `lab_rx_template` table. All the data in the column will be lost.
+
+*/
+-- AlterTable
+ALTER TABLE "Patient" ALTER COLUMN "updatedAt" DROP DEFAULT;
+
+-- AlterTable
+ALTER TABLE "User" ADD COLUMN     "autoMhCheckDayOfWeek" INTEGER NOT NULL DEFAULT 1,
+ADD COLUMN     "autoMhCheckEnabled" BOOLEAN NOT NULL DEFAULT false,
+ADD COLUMN     "autoMhCheckHour" INTEGER NOT NULL DEFAULT 13;
+
+-- AlterTable
+ALTER TABLE "lab_rx_template" DROP COLUMN "doctorName";

packages/db/prisma/migrations/20260902000000_add_patient_remaining_benefit/migration.sql

@@ -0,0 +1,2 @@
+-- AlterTable
+ALTER TABLE "Patient" ADD COLUMN "remainingBenefit" TEXT;

packages/db/prisma/migrations/20260902000001_add_patient_third_party_insurance/migration.sql

@@ -0,0 +1,2 @@
+-- AlterTable
+ALTER TABLE "Patient" ADD COLUMN "thirdPartyInsurance" TEXT;

packages/db/prisma/schema.prisma

@@ -73,6 +73,8 @@ model Patient {
   medicalConditions  String?
   preferredLanguage  String?               @default("English")
   status             PatientStatus         @default(UNKNOWN)
+  remainingBenefit  String?
+  thirdPartyInsurance String?
   userId            Int
   createdAt         DateTime               @default(now())
   updatedAt         DateTime               @updatedAt
@@ -103,6 +105,7 @@ model Appointment {
   patientId          Int
   userId             Int
   staffId            Int
+  npiProviderId      Int?
   title              String
   date               DateTime @db.Date
   startTime          String // Store time as "hh:mm"
@@ -117,12 +120,13 @@ model Appointment {
 
   eligibilityStatus PatientStatus @default(UNKNOWN)
 
-  patient    Patient                @relation(fields: [patientId], references: [id], onDelete: Cascade)
+  patient     Patient                @relation(fields: [patientId], references: [id], onDelete: Cascade)
-  user       User                   @relation(fields: [userId], references: [id])
+  user        User                   @relation(fields: [userId], references: [id])
-  staff      Staff?                 @relation(fields: [staffId], references: [id])
+  staff       Staff?                 @relation(fields: [staffId], references: [id])
-  procedures AppointmentProcedure[]
+  npiProvider NpiProvider?           @relation(fields: [npiProviderId], references: [id])
-  claims     Claim[]
+  procedures  AppointmentProcedure[]
-  files      AppointmentFile[]
+  claims      Claim[]
+  files       AppointmentFile[]
 
   @@index([patientId])
   @@index([date])
@@ -166,6 +170,7 @@ model NpiProvider {
   payments              Payment[]
   commissionBatches     CommissionBatch[]
   appointmentProcedures AppointmentProcedure[]
+  appointments          Appointment[]
 
   @@unique([userId, npiNumber])
   @@index([userId])

packages/db/shared/.prisma-zod-generator-manifest.json

@@ -1,8 +1,8 @@
 {
   "version": "1.0",
   "generatorVersion": "1.0.0",
-  "generatedAt": "2026-07-03T03:44:29.373Z",
+  "generatedAt": "2026-09-03T01:38:13.906Z",
-  "outputPath": "/home/gg/Desktop/DentalManagementMH06/packages/db/shared",
+  "outputPath": "/home/gg/Desktop/DentalManagementMH07/packages/db/shared",
   "files": [
     "schemas/enums/TransactionIsolationLevel.schema.ts",
     "schemas/enums/UserScalarFieldEnum.schema.ts",
@@ -564,8 +564,10 @@
     "schemas/objects/StringNullableWithAggregatesFilter.schema.ts",
     "schemas/objects/EnumPatientStatusWithAggregatesFilter.schema.ts",
     "schemas/objects/DateTimeWithAggregatesFilter.schema.ts",
+    "schemas/objects/IntNullableFilter.schema.ts",
     "schemas/objects/PatientScalarRelationFilter.schema.ts",
     "schemas/objects/StaffNullableScalarRelationFilter.schema.ts",
+    "schemas/objects/NpiProviderNullableScalarRelationFilter.schema.ts",
     "schemas/objects/AppointmentFileListRelationFilter.schema.ts",
     "schemas/objects/AppointmentFileOrderByRelationAggregateInput.schema.ts",
     "schemas/objects/AppointmentCountOrderByAggregateInput.schema.ts",
@@ -573,6 +575,7 @@
     "schemas/objects/AppointmentMaxOrderByAggregateInput.schema.ts",
     "schemas/objects/AppointmentMinOrderByAggregateInput.schema.ts",
     "schemas/objects/AppointmentSumOrderByAggregateInput.schema.ts",
+    "schemas/objects/IntNullableWithAggregatesFilter.schema.ts",
     "schemas/objects/AppointmentScalarRelationFilter.schema.ts",
     "schemas/objects/AppointmentFileCountOrderByAggregateInput.schema.ts",
     "schemas/objects/AppointmentFileAvgOrderByAggregateInput.schema.ts",
@@ -593,16 +596,13 @@
     "schemas/objects/NpiProviderMaxOrderByAggregateInput.schema.ts",
     "schemas/objects/NpiProviderMinOrderByAggregateInput.schema.ts",
     "schemas/objects/NpiProviderSumOrderByAggregateInput.schema.ts",
-    "schemas/objects/IntNullableFilter.schema.ts",
     "schemas/objects/DecimalNullableFilter.schema.ts",
     "schemas/objects/EnumProcedureSourceFilter.schema.ts",
-    "schemas/objects/NpiProviderNullableScalarRelationFilter.schema.ts",
     "schemas/objects/AppointmentProcedureCountOrderByAggregateInput.schema.ts",
     "schemas/objects/AppointmentProcedureAvgOrderByAggregateInput.schema.ts",
     "schemas/objects/AppointmentProcedureMaxOrderByAggregateInput.schema.ts",
     "schemas/objects/AppointmentProcedureMinOrderByAggregateInput.schema.ts",
     "schemas/objects/AppointmentProcedureSumOrderByAggregateInput.schema.ts",
-    "schemas/objects/IntNullableWithAggregatesFilter.schema.ts",
     "schemas/objects/DecimalNullableWithAggregatesFilter.schema.ts",
     "schemas/objects/EnumProcedureSourceWithAggregatesFilter.schema.ts",
     "schemas/objects/EnumMissingTeethStatusFilter.schema.ts",
@@ -948,6 +948,7 @@
     "schemas/objects/PatientCreateNestedOneWithoutAppointmentsInput.schema.ts",
     "schemas/objects/UserCreateNestedOneWithoutAppointmentsInput.schema.ts",
     "schemas/objects/StaffCreateNestedOneWithoutAppointmentsInput.schema.ts",
+    "schemas/objects/NpiProviderCreateNestedOneWithoutAppointmentsInput.schema.ts",
     "schemas/objects/AppointmentProcedureCreateNestedManyWithoutAppointmentInput.schema.ts",
     "schemas/objects/ClaimCreateNestedManyWithoutAppointmentInput.schema.ts",
     "schemas/objects/AppointmentFileCreateNestedManyWithoutAppointmentInput.schema.ts",
@@ -957,9 +958,11 @@
     "schemas/objects/PatientUpdateOneRequiredWithoutAppointmentsNestedInput.schema.ts",
     "schemas/objects/UserUpdateOneRequiredWithoutAppointmentsNestedInput.schema.ts",
     "schemas/objects/StaffUpdateOneWithoutAppointmentsNestedInput.schema.ts",
+    "schemas/objects/NpiProviderUpdateOneWithoutAppointmentsNestedInput.schema.ts",
     "schemas/objects/AppointmentProcedureUpdateManyWithoutAppointmentNestedInput.schema.ts",
     "schemas/objects/ClaimUpdateManyWithoutAppointmentNestedInput.schema.ts",
     "schemas/objects/AppointmentFileUpdateManyWithoutAppointmentNestedInput.schema.ts",
+    "schemas/objects/NullableIntFieldUpdateOperationsInput.schema.ts",
     "schemas/objects/AppointmentProcedureUncheckedUpdateManyWithoutAppointmentNestedInput.schema.ts",
     "schemas/objects/ClaimUncheckedUpdateManyWithoutAppointmentNestedInput.schema.ts",
     "schemas/objects/AppointmentFileUncheckedUpdateManyWithoutAppointmentNestedInput.schema.ts",
@@ -980,19 +983,23 @@
     "schemas/objects/PaymentCreateNestedManyWithoutNpiProviderInput.schema.ts",
     "schemas/objects/CommissionBatchCreateNestedManyWithoutNpiProviderInput.schema.ts",
     "schemas/objects/AppointmentProcedureCreateNestedManyWithoutNpiProviderInput.schema.ts",
+    "schemas/objects/AppointmentCreateNestedManyWithoutNpiProviderInput.schema.ts",
     "schemas/objects/ClaimUncheckedCreateNestedManyWithoutNpiProviderInput.schema.ts",
     "schemas/objects/PaymentUncheckedCreateNestedManyWithoutNpiProviderInput.schema.ts",
     "schemas/objects/CommissionBatchUncheckedCreateNestedManyWithoutNpiProviderInput.schema.ts",
     "schemas/objects/AppointmentProcedureUncheckedCreateNestedManyWithoutNpiProviderInput.schema.ts",
+    "schemas/objects/AppointmentUncheckedCreateNestedManyWithoutNpiProviderInput.schema.ts",
     "schemas/objects/UserUpdateOneRequiredWithoutNpiProvidersNestedInput.schema.ts",
     "schemas/objects/ClaimUpdateManyWithoutNpiProviderNestedInput.schema.ts",
     "schemas/objects/PaymentUpdateManyWithoutNpiProviderNestedInput.schema.ts",
     "schemas/objects/CommissionBatchUpdateManyWithoutNpiProviderNestedInput.schema.ts",
     "schemas/objects/AppointmentProcedureUpdateManyWithoutNpiProviderNestedInput.schema.ts",
+    "schemas/objects/AppointmentUpdateManyWithoutNpiProviderNestedInput.schema.ts",
     "schemas/objects/ClaimUncheckedUpdateManyWithoutNpiProviderNestedInput.schema.ts",
     "schemas/objects/PaymentUncheckedUpdateManyWithoutNpiProviderNestedInput.schema.ts",
     "schemas/objects/CommissionBatchUncheckedUpdateManyWithoutNpiProviderNestedInput.schema.ts",
     "schemas/objects/AppointmentProcedureUncheckedUpdateManyWithoutNpiProviderNestedInput.schema.ts",
+    "schemas/objects/AppointmentUncheckedUpdateManyWithoutNpiProviderNestedInput.schema.ts",
     "schemas/objects/AppointmentCreateNestedOneWithoutProceduresInput.schema.ts",
     "schemas/objects/PatientCreateNestedOneWithoutProceduresInput.schema.ts",
     "schemas/objects/NpiProviderCreateNestedOneWithoutAppointmentProceduresInput.schema.ts",
@@ -1001,7 +1008,6 @@
     "schemas/objects/AppointmentUpdateOneRequiredWithoutProceduresNestedInput.schema.ts",
     "schemas/objects/PatientUpdateOneRequiredWithoutProceduresNestedInput.schema.ts",
     "schemas/objects/NpiProviderUpdateOneWithoutAppointmentProceduresNestedInput.schema.ts",
-    "schemas/objects/NullableIntFieldUpdateOperationsInput.schema.ts",
     "schemas/objects/PatientCreateNestedOneWithoutClaimsInput.schema.ts",
     "schemas/objects/AppointmentCreateNestedOneWithoutClaimsInput.schema.ts",
     "schemas/objects/UserCreateNestedOneWithoutClaimsInput.schema.ts",
@@ -1165,10 +1171,10 @@
     "schemas/objects/NestedStringNullableWithAggregatesFilter.schema.ts",
     "schemas/objects/NestedEnumPatientStatusWithAggregatesFilter.schema.ts",
     "schemas/objects/NestedDateTimeWithAggregatesFilter.schema.ts",
-    "schemas/objects/NestedDecimalNullableFilter.schema.ts",
-    "schemas/objects/NestedEnumProcedureSourceFilter.schema.ts",
     "schemas/objects/NestedIntNullableWithAggregatesFilter.schema.ts",
     "schemas/objects/NestedFloatNullableFilter.schema.ts",
+    "schemas/objects/NestedDecimalNullableFilter.schema.ts",
+    "schemas/objects/NestedEnumProcedureSourceFilter.schema.ts",
     "schemas/objects/NestedDecimalNullableWithAggregatesFilter.schema.ts",
     "schemas/objects/NestedEnumProcedureSourceWithAggregatesFilter.schema.ts",
     "schemas/objects/NestedEnumMissingTeethStatusFilter.schema.ts",
@@ -1459,6 +1465,9 @@
     "schemas/objects/StaffCreateWithoutAppointmentsInput.schema.ts",
     "schemas/objects/StaffUncheckedCreateWithoutAppointmentsInput.schema.ts",
     "schemas/objects/StaffCreateOrConnectWithoutAppointmentsInput.schema.ts",
+    "schemas/objects/NpiProviderCreateWithoutAppointmentsInput.schema.ts",
+    "schemas/objects/NpiProviderUncheckedCreateWithoutAppointmentsInput.schema.ts",
+    "schemas/objects/NpiProviderCreateOrConnectWithoutAppointmentsInput.schema.ts",
     "schemas/objects/AppointmentProcedureCreateWithoutAppointmentInput.schema.ts",
     "schemas/objects/AppointmentProcedureUncheckedCreateWithoutAppointmentInput.schema.ts",
     "schemas/objects/AppointmentProcedureCreateOrConnectWithoutAppointmentInput.schema.ts",
@@ -1483,6 +1492,10 @@
     "schemas/objects/StaffUpdateToOneWithWhereWithoutAppointmentsInput.schema.ts",
     "schemas/objects/StaffUpdateWithoutAppointmentsInput.schema.ts",
     "schemas/objects/StaffUncheckedUpdateWithoutAppointmentsInput.schema.ts",
+    "schemas/objects/NpiProviderUpsertWithoutAppointmentsInput.schema.ts",
+    "schemas/objects/NpiProviderUpdateToOneWithWhereWithoutAppointmentsInput.schema.ts",
+    "schemas/objects/NpiProviderUpdateWithoutAppointmentsInput.schema.ts",
+    "schemas/objects/NpiProviderUncheckedUpdateWithoutAppointmentsInput.schema.ts",
     "schemas/objects/AppointmentProcedureUpsertWithWhereUniqueWithoutAppointmentInput.schema.ts",
     "schemas/objects/AppointmentProcedureUpdateWithWhereUniqueWithoutAppointmentInput.schema.ts",
     "schemas/objects/AppointmentProcedureUpdateManyWithWhereWithoutAppointmentInput.schema.ts",
@@ -1540,6 +1553,10 @@
     "schemas/objects/AppointmentProcedureUncheckedCreateWithoutNpiProviderInput.schema.ts",
     "schemas/objects/AppointmentProcedureCreateOrConnectWithoutNpiProviderInput.schema.ts",
     "schemas/objects/AppointmentProcedureCreateManyNpiProviderInputEnvelope.schema.ts",
+    "schemas/objects/AppointmentCreateWithoutNpiProviderInput.schema.ts",
+    "schemas/objects/AppointmentUncheckedCreateWithoutNpiProviderInput.schema.ts",
+    "schemas/objects/AppointmentCreateOrConnectWithoutNpiProviderInput.schema.ts",
+    "schemas/objects/AppointmentCreateManyNpiProviderInputEnvelope.schema.ts",
     "schemas/objects/UserUpsertWithoutNpiProvidersInput.schema.ts",
     "schemas/objects/UserUpdateToOneWithWhereWithoutNpiProvidersInput.schema.ts",
     "schemas/objects/UserUpdateWithoutNpiProvidersInput.schema.ts",
@@ -1557,6 +1574,9 @@
     "schemas/objects/AppointmentProcedureUpsertWithWhereUniqueWithoutNpiProviderInput.schema.ts",
     "schemas/objects/AppointmentProcedureUpdateWithWhereUniqueWithoutNpiProviderInput.schema.ts",
     "schemas/objects/AppointmentProcedureUpdateManyWithWhereWithoutNpiProviderInput.schema.ts",
+    "schemas/objects/AppointmentUpsertWithWhereUniqueWithoutNpiProviderInput.schema.ts",
+    "schemas/objects/AppointmentUpdateWithWhereUniqueWithoutNpiProviderInput.schema.ts",
+    "schemas/objects/AppointmentUpdateManyWithWhereWithoutNpiProviderInput.schema.ts",
     "schemas/objects/AppointmentCreateWithoutProceduresInput.schema.ts",
     "schemas/objects/AppointmentUncheckedCreateWithoutProceduresInput.schema.ts",
     "schemas/objects/AppointmentCreateOrConnectWithoutProceduresInput.schema.ts",
@@ -2093,6 +2113,7 @@
     "schemas/objects/PaymentCreateManyNpiProviderInput.schema.ts",
     "schemas/objects/CommissionBatchCreateManyNpiProviderInput.schema.ts",
     "schemas/objects/AppointmentProcedureCreateManyNpiProviderInput.schema.ts",
+    "schemas/objects/AppointmentCreateManyNpiProviderInput.schema.ts",
     "schemas/objects/ClaimUpdateWithoutNpiProviderInput.schema.ts",
     "schemas/objects/ClaimUncheckedUpdateWithoutNpiProviderInput.schema.ts",
     "schemas/objects/ClaimUncheckedUpdateManyWithoutNpiProviderInput.schema.ts",
@@ -2105,6 +2126,9 @@
     "schemas/objects/AppointmentProcedureUpdateWithoutNpiProviderInput.schema.ts",
     "schemas/objects/AppointmentProcedureUncheckedUpdateWithoutNpiProviderInput.schema.ts",
     "schemas/objects/AppointmentProcedureUncheckedUpdateManyWithoutNpiProviderInput.schema.ts",
+    "schemas/objects/AppointmentUpdateWithoutNpiProviderInput.schema.ts",
+    "schemas/objects/AppointmentUncheckedUpdateWithoutNpiProviderInput.schema.ts",
+    "schemas/objects/AppointmentUncheckedUpdateManyWithoutNpiProviderInput.schema.ts",
     "schemas/objects/ServiceLineCreateManyClaimInput.schema.ts",
     "schemas/objects/ClaimFileCreateManyClaimInput.schema.ts",
     "schemas/objects/ServiceLineUpdateWithoutClaimInput.schema.ts",
@@ -2380,6 +2404,7 @@
     "schemas/objects/NpiProviderCountOutputTypeCountPaymentsArgs.schema.ts",
     "schemas/objects/NpiProviderCountOutputTypeCountCommissionBatchesArgs.schema.ts",
     "schemas/objects/NpiProviderCountOutputTypeCountAppointmentProceduresArgs.schema.ts",
+    "schemas/objects/NpiProviderCountOutputTypeCountAppointmentsArgs.schema.ts",
     "schemas/objects/ClaimCountOutputTypeArgs.schema.ts",
     "schemas/objects/ClaimCountOutputTypeCountServiceLinesArgs.schema.ts",
     "schemas/objects/ClaimCountOutputTypeCountClaimFilesArgs.schema.ts",

packages/db/shared/helpers/decimal-helpers.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"decimal-helpers.d.ts","sourceRoot":"","sources":["decimal-helpers.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,CAAC,MAAM,KAAK,CAAC;AAEzB,OAAO,EAAE,MAAM,EAAE,MAAM,wBAAwB,CAAC;AAMhD,eAAO,MAAM,mBAAmB,EAAE,CAAC,CAAC,OAAO,CAAC,MAAM,CAAC,aAAa,CAM9D,CAAC;AAGH,eAAO,MAAM,oBAAoB,QAAuE,CAAC;AAEzG,eAAO,MAAM,mBAAmB,GAC9B,IAAI,IAAI,GAAG,MAAM,GAAG,MAAM,GAAG,MAAM,CAAC,aAAa,KAChD,CAAC,IAAI,MAAM,GAAG,MAAM,GAAG,MAAM,CAAC,aAiBhC,CAAC"}
+{"version":3,"file":"decimal-helpers.d.ts","sourceRoot":"","sources":["decimal-helpers.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,CAAC,MAAM,KAAK,CAAC;AAEzB,OAAO,KAAK,EAAE,MAAM,EAAE,MAAM,wBAAwB,CAAC;AAOrD,eAAO,MAAM,mBAAmB,EAAE,CAAC,CAAC,OAAO,CAAC,MAAM,CAAC,aAAa,CAM9D,CAAC;AAGH,eAAO,MAAM,oBAAoB,QAAuE,CAAC;AAEzG,eAAO,MAAM,mBAAmB,GAC9B,IAAI,IAAI,GAAG,MAAM,GAAG,MAAM,GAAG,MAAM,CAAC,aAAa,KAChD,CAAC,IAAI,MAAM,GAAG,MAAM,GAAG,MAAM,CAAC,aAiBhC,CAAC"}

packages/db/shared/helpers/decimal-helpers.js

@@ -38,7 +38,6 @@ var __importDefault = (this && this.__importDefault) || function (mod) {
 Object.defineProperty(exports, "__esModule", { value: true });
 exports.isValidDecimalInput = exports.DECIMAL_STRING_REGEX = exports.DecimalJSLikeSchema = void 0;
 const z = __importStar(require("zod"));
-const prisma_1 = require("../../generated/prisma");
 const decimal_js_1 = __importDefault(require("decimal.js"));
 // DECIMAL HELPERS
 //------------------------------------------------------
@@ -56,7 +55,7 @@ const isValidDecimalInput = (v) => {
         return false;
     return (
     // Explicit instance checks first
-    v instanceof prisma_1.Prisma.Decimal ||
+    v instanceof decimal_js_1.default ||
         // If Decimal.js is present and imported by the generator, this symbol exists at runtime
         // eslint-disable-next-line @typescript-eslint/ban-ts-comment
         // @ts-ignore - Decimal may be undefined when not installed; codegen controls the import

packages/db/shared/helpers/decimal-helpers.ts

@@ -1,7 +1,8 @@
 import * as z from 'zod';
 
-import { Prisma } from '../../generated/prisma';
+import type { Prisma } from '../../generated/prisma';
-import Decimal from 'decimal.js';
+
+import Decimal from "decimal.js";
 
 // DECIMAL HELPERS
 //------------------------------------------------------
@@ -23,7 +24,7 @@ export const isValidDecimalInput = (
   if (v === undefined || v === null) return false;
   return (
     // Explicit instance checks first
-    v instanceof Prisma.Decimal ||
+    v instanceof Decimal ||
     // If Decimal.js is present and imported by the generator, this symbol exists at runtime
     // eslint-disable-next-line @typescript-eslint/ban-ts-comment
     // @ts-ignore - Decimal may be undefined when not installed; codegen controls the import

packages/db/shared/schemas/aggregateLabRxTemplate.schema.js

@@ -0,0 +1,47 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
+    Object.defineProperty(o, "default", { enumerable: true, value: v });
+}) : function(o, v) {
+    o["default"] = v;
+});
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.LabRxTemplateAggregateZodSchema = exports.LabRxTemplateAggregateSchema = void 0;
+const z = __importStar(require("zod"));
+const LabRxTemplateOrderByWithRelationInput_schema_1 = require("./objects/LabRxTemplateOrderByWithRelationInput.schema");
+const LabRxTemplateWhereInput_schema_1 = require("./objects/LabRxTemplateWhereInput.schema");
+const LabRxTemplateWhereUniqueInput_schema_1 = require("./objects/LabRxTemplateWhereUniqueInput.schema");
+const LabRxTemplateCountAggregateInput_schema_1 = require("./objects/LabRxTemplateCountAggregateInput.schema");
+const LabRxTemplateMinAggregateInput_schema_1 = require("./objects/LabRxTemplateMinAggregateInput.schema");
+const LabRxTemplateMaxAggregateInput_schema_1 = require("./objects/LabRxTemplateMaxAggregateInput.schema");
+const LabRxTemplateAvgAggregateInput_schema_1 = require("./objects/LabRxTemplateAvgAggregateInput.schema");
+const LabRxTemplateSumAggregateInput_schema_1 = require("./objects/LabRxTemplateSumAggregateInput.schema");
+exports.LabRxTemplateAggregateSchema = z.object({ orderBy: z.union([LabRxTemplateOrderByWithRelationInput_schema_1.LabRxTemplateOrderByWithRelationInputObjectSchema, LabRxTemplateOrderByWithRelationInput_schema_1.LabRxTemplateOrderByWithRelationInputObjectSchema.array()]).optional(), where: LabRxTemplateWhereInput_schema_1.LabRxTemplateWhereInputObjectSchema.optional(), cursor: LabRxTemplateWhereUniqueInput_schema_1.LabRxTemplateWhereUniqueInputObjectSchema.optional(), take: z.number().optional(), skip: z.number().optional(), _count: z.union([z.literal(true), LabRxTemplateCountAggregateInput_schema_1.LabRxTemplateCountAggregateInputObjectSchema]).optional(), _min: LabRxTemplateMinAggregateInput_schema_1.LabRxTemplateMinAggregateInputObjectSchema.optional(), _max: LabRxTemplateMaxAggregateInput_schema_1.LabRxTemplateMaxAggregateInputObjectSchema.optional(), _avg: LabRxTemplateAvgAggregateInput_schema_1.LabRxTemplateAvgAggregateInputObjectSchema.optional(), _sum: LabRxTemplateSumAggregateInput_schema_1.LabRxTemplateSumAggregateInputObjectSchema.optional() }).strict();
+exports.LabRxTemplateAggregateZodSchema = z.object({ orderBy: z.union([LabRxTemplateOrderByWithRelationInput_schema_1.LabRxTemplateOrderByWithRelationInputObjectSchema, LabRxTemplateOrderByWithRelationInput_schema_1.LabRxTemplateOrderByWithRelationInputObjectSchema.array()]).optional(), where: LabRxTemplateWhereInput_schema_1.LabRxTemplateWhereInputObjectSchema.optional(), cursor: LabRxTemplateWhereUniqueInput_schema_1.LabRxTemplateWhereUniqueInputObjectSchema.optional(), take: z.number().optional(), skip: z.number().optional(), _count: z.union([z.literal(true), LabRxTemplateCountAggregateInput_schema_1.LabRxTemplateCountAggregateInputObjectSchema]).optional(), _min: LabRxTemplateMinAggregateInput_schema_1.LabRxTemplateMinAggregateInputObjectSchema.optional(), _max: LabRxTemplateMaxAggregateInput_schema_1.LabRxTemplateMaxAggregateInputObjectSchema.optional(), _avg: LabRxTemplateAvgAggregateInput_schema_1.LabRxTemplateAvgAggregateInputObjectSchema.optional(), _sum: LabRxTemplateSumAggregateInput_schema_1.LabRxTemplateSumAggregateInputObjectSchema.optional() }).strict();

packages/db/shared/schemas/aggregateSeleniumSettings.schema.js

@@ -0,0 +1,47 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
+    Object.defineProperty(o, "default", { enumerable: true, value: v });
+}) : function(o, v) {
+    o["default"] = v;
+});
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.SeleniumSettingsAggregateZodSchema = exports.SeleniumSettingsAggregateSchema = void 0;
+const z = __importStar(require("zod"));
+const SeleniumSettingsOrderByWithRelationInput_schema_1 = require("./objects/SeleniumSettingsOrderByWithRelationInput.schema");
+const SeleniumSettingsWhereInput_schema_1 = require("./objects/SeleniumSettingsWhereInput.schema");
+const SeleniumSettingsWhereUniqueInput_schema_1 = require("./objects/SeleniumSettingsWhereUniqueInput.schema");
+const SeleniumSettingsCountAggregateInput_schema_1 = require("./objects/SeleniumSettingsCountAggregateInput.schema");
+const SeleniumSettingsMinAggregateInput_schema_1 = require("./objects/SeleniumSettingsMinAggregateInput.schema");
+const SeleniumSettingsMaxAggregateInput_schema_1 = require("./objects/SeleniumSettingsMaxAggregateInput.schema");
+const SeleniumSettingsAvgAggregateInput_schema_1 = require("./objects/SeleniumSettingsAvgAggregateInput.schema");
+const SeleniumSettingsSumAggregateInput_schema_1 = require("./objects/SeleniumSettingsSumAggregateInput.schema");
+exports.SeleniumSettingsAggregateSchema = z.object({ orderBy: z.union([SeleniumSettingsOrderByWithRelationInput_schema_1.SeleniumSettingsOrderByWithRelationInputObjectSchema, SeleniumSettingsOrderByWithRelationInput_schema_1.SeleniumSettingsOrderByWithRelationInputObjectSchema.array()]).optional(), where: SeleniumSettingsWhereInput_schema_1.SeleniumSettingsWhereInputObjectSchema.optional(), cursor: SeleniumSettingsWhereUniqueInput_schema_1.SeleniumSettingsWhereUniqueInputObjectSchema.optional(), take: z.number().optional(), skip: z.number().optional(), _count: z.union([z.literal(true), SeleniumSettingsCountAggregateInput_schema_1.SeleniumSettingsCountAggregateInputObjectSchema]).optional(), _min: SeleniumSettingsMinAggregateInput_schema_1.SeleniumSettingsMinAggregateInputObjectSchema.optional(), _max: SeleniumSettingsMaxAggregateInput_schema_1.SeleniumSettingsMaxAggregateInputObjectSchema.optional(), _avg: SeleniumSettingsAvgAggregateInput_schema_1.SeleniumSettingsAvgAggregateInputObjectSchema.optional(), _sum: SeleniumSettingsSumAggregateInput_schema_1.SeleniumSettingsSumAggregateInputObjectSchema.optional() }).strict();
+exports.SeleniumSettingsAggregateZodSchema = z.object({ orderBy: z.union([SeleniumSettingsOrderByWithRelationInput_schema_1.SeleniumSettingsOrderByWithRelationInputObjectSchema, SeleniumSettingsOrderByWithRelationInput_schema_1.SeleniumSettingsOrderByWithRelationInputObjectSchema.array()]).optional(), where: SeleniumSettingsWhereInput_schema_1.SeleniumSettingsWhereInputObjectSchema.optional(), cursor: SeleniumSettingsWhereUniqueInput_schema_1.SeleniumSettingsWhereUniqueInputObjectSchema.optional(), take: z.number().optional(), skip: z.number().optional(), _count: z.union([z.literal(true), SeleniumSettingsCountAggregateInput_schema_1.SeleniumSettingsCountAggregateInputObjectSchema]).optional(), _min: SeleniumSettingsMinAggregateInput_schema_1.SeleniumSettingsMinAggregateInputObjectSchema.optional(), _max: SeleniumSettingsMaxAggregateInput_schema_1.SeleniumSettingsMaxAggregateInputObjectSchema.optional(), _avg: SeleniumSettingsAvgAggregateInput_schema_1.SeleniumSettingsAvgAggregateInputObjectSchema.optional(), _sum: SeleniumSettingsSumAggregateInput_schema_1.SeleniumSettingsSumAggregateInputObjectSchema.optional() }).strict();

packages/db/shared/schemas/countLabRxTemplate.schema.js

@@ -0,0 +1,43 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
+    Object.defineProperty(o, "default", { enumerable: true, value: v });
+}) : function(o, v) {
+    o["default"] = v;
+});
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.LabRxTemplateCountZodSchema = exports.LabRxTemplateCountSchema = void 0;
+const z = __importStar(require("zod"));
+const LabRxTemplateOrderByWithRelationInput_schema_1 = require("./objects/LabRxTemplateOrderByWithRelationInput.schema");
+const LabRxTemplateWhereInput_schema_1 = require("./objects/LabRxTemplateWhereInput.schema");
+const LabRxTemplateWhereUniqueInput_schema_1 = require("./objects/LabRxTemplateWhereUniqueInput.schema");
+const LabRxTemplateCountAggregateInput_schema_1 = require("./objects/LabRxTemplateCountAggregateInput.schema");
+exports.LabRxTemplateCountSchema = z.object({ orderBy: z.union([LabRxTemplateOrderByWithRelationInput_schema_1.LabRxTemplateOrderByWithRelationInputObjectSchema, LabRxTemplateOrderByWithRelationInput_schema_1.LabRxTemplateOrderByWithRelationInputObjectSchema.array()]).optional(), where: LabRxTemplateWhereInput_schema_1.LabRxTemplateWhereInputObjectSchema.optional(), cursor: LabRxTemplateWhereUniqueInput_schema_1.LabRxTemplateWhereUniqueInputObjectSchema.optional(), take: z.number().optional(), skip: z.number().optional(), select: z.union([z.literal(true), LabRxTemplateCountAggregateInput_schema_1.LabRxTemplateCountAggregateInputObjectSchema]).optional() }).strict();
+exports.LabRxTemplateCountZodSchema = z.object({ orderBy: z.union([LabRxTemplateOrderByWithRelationInput_schema_1.LabRxTemplateOrderByWithRelationInputObjectSchema, LabRxTemplateOrderByWithRelationInput_schema_1.LabRxTemplateOrderByWithRelationInputObjectSchema.array()]).optional(), where: LabRxTemplateWhereInput_schema_1.LabRxTemplateWhereInputObjectSchema.optional(), cursor: LabRxTemplateWhereUniqueInput_schema_1.LabRxTemplateWhereUniqueInputObjectSchema.optional(), take: z.number().optional(), skip: z.number().optional(), select: z.union([z.literal(true), LabRxTemplateCountAggregateInput_schema_1.LabRxTemplateCountAggregateInputObjectSchema]).optional() }).strict();

packages/db/shared/schemas/countSeleniumSettings.schema.js

@@ -0,0 +1,43 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
+    Object.defineProperty(o, "default", { enumerable: true, value: v });
+}) : function(o, v) {
+    o["default"] = v;
+});
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.SeleniumSettingsCountZodSchema = exports.SeleniumSettingsCountSchema = void 0;
+const z = __importStar(require("zod"));
+const SeleniumSettingsOrderByWithRelationInput_schema_1 = require("./objects/SeleniumSettingsOrderByWithRelationInput.schema");
+const SeleniumSettingsWhereInput_schema_1 = require("./objects/SeleniumSettingsWhereInput.schema");
+const SeleniumSettingsWhereUniqueInput_schema_1 = require("./objects/SeleniumSettingsWhereUniqueInput.schema");
+const SeleniumSettingsCountAggregateInput_schema_1 = require("./objects/SeleniumSettingsCountAggregateInput.schema");
+exports.SeleniumSettingsCountSchema = z.object({ orderBy: z.union([SeleniumSettingsOrderByWithRelationInput_schema_1.SeleniumSettingsOrderByWithRelationInputObjectSchema, SeleniumSettingsOrderByWithRelationInput_schema_1.SeleniumSettingsOrderByWithRelationInputObjectSchema.array()]).optional(), where: SeleniumSettingsWhereInput_schema_1.SeleniumSettingsWhereInputObjectSchema.optional(), cursor: SeleniumSettingsWhereUniqueInput_schema_1.SeleniumSettingsWhereUniqueInputObjectSchema.optional(), take: z.number().optional(), skip: z.number().optional(), select: z.union([z.literal(true), SeleniumSettingsCountAggregateInput_schema_1.SeleniumSettingsCountAggregateInputObjectSchema]).optional() }).strict();
+exports.SeleniumSettingsCountZodSchema = z.object({ orderBy: z.union([SeleniumSettingsOrderByWithRelationInput_schema_1.SeleniumSettingsOrderByWithRelationInputObjectSchema, SeleniumSettingsOrderByWithRelationInput_schema_1.SeleniumSettingsOrderByWithRelationInputObjectSchema.array()]).optional(), where: SeleniumSettingsWhereInput_schema_1.SeleniumSettingsWhereInputObjectSchema.optional(), cursor: SeleniumSettingsWhereUniqueInput_schema_1.SeleniumSettingsWhereUniqueInputObjectSchema.optional(), take: z.number().optional(), skip: z.number().optional(), select: z.union([z.literal(true), SeleniumSettingsCountAggregateInput_schema_1.SeleniumSettingsCountAggregateInputObjectSchema]).optional() }).strict();

packages/db/shared/schemas/createManyAndReturnLabRxTemplate.schema.js

@@ -0,0 +1,41 @@
+"use strict";
+var __createBinding = (this && this.__createBinding) || (Object.create ? (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    var desc = Object.getOwnPropertyDescriptor(m, k);
+    if (!desc || ("get" in desc ? !m.__esModule : desc.writable || desc.configurable)) {
+      desc = { enumerable: true, get: function() { return m[k]; } };
+    }
+    Object.defineProperty(o, k2, desc);
+}) : (function(o, m, k, k2) {
+    if (k2 === undefined) k2 = k;
+    o[k2] = m[k];
+}));
+var __setModuleDefault = (this && this.__setModuleDefault) || (Object.create ? (function(o, v) {
+    Object.defineProperty(o, "default", { enumerable: true, value: v });
+}) : function(o, v) {
+    o["default"] = v;
+});
+var __importStar = (this && this.__importStar) || (function () {
+    var ownKeys = function(o) {
+        ownKeys = Object.getOwnPropertyNames || function (o) {
+            var ar = [];
+            for (var k in o) if (Object.prototype.hasOwnProperty.call(o, k)) ar[ar.length] = k;
+            return ar;
+        };
+        return ownKeys(o);
+    };
+    return function (mod) {
+        if (mod && mod.__esModule) return mod;
+        var result = {};
+        if (mod != null) for (var k = ownKeys(mod), i = 0; i < k.length; i++) if (k[i] !== "default") __createBinding(result, mod, k[i]);
+        __setModuleDefault(result, mod);
+        return result;
+    };
+})();
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.LabRxTemplateCreateManyAndReturnZodSchema = exports.LabRxTemplateCreateManyAndReturnSchema = void 0;
+const z = __importStar(require("zod"));
+const LabRxTemplateSelect_schema_1 = require("./objects/LabRxTemplateSelect.schema");
+const LabRxTemplateCreateManyInput_schema_1 = require("./objects/LabRxTemplateCreateManyInput.schema");
+exports.LabRxTemplateCreateManyAndReturnSchema = z.object({ select: LabRxTemplateSelect_schema_1.LabRxTemplateSelectObjectSchema.optional(), data: z.union([LabRxTemplateCreateManyInput_schema_1.LabRxTemplateCreateManyInputObjectSchema, z.array(LabRxTemplateCreateManyInput_schema_1.LabRxTemplateCreateManyInputObjectSchema)]), skipDuplicates: z.boolean().optional() }).strict();
+exports.LabRxTemplateCreateManyAndReturnZodSchema = z.object({ select: LabRxTemplateSelect_schema_1.LabRxTemplateSelectObjectSchema.optional(), data: z.union([LabRxTemplateCreateManyInput_schema_1.LabRxTemplateCreateManyInputObjectSchema, z.array(LabRxTemplateCreateManyInput_schema_1.LabRxTemplateCreateManyInputObjectSchema)]), skipDuplicates: z.boolean().optional() }).strict();