diff --git a/apps/Frontend/src/pages/insurance-status-page.tsx b/apps/Frontend/src/pages/insurance-status-page.tsx
index 86b5a32c..5cb9a8c4 100755
--- a/apps/Frontend/src/pages/insurance-status-page.tsx
+++ b/apps/Frontend/src/pages/insurance-status-page.tsx
@@ -842,12 +842,13 @@ export default function InsuranceStatusPage() {
       const patient = await lookupRes.json();
       if (!patient?.id) return;
 
-      // The eligibility check that just ran saved the result to patient.status — only book
-      // the appointment when insurance came back ACTIVE.
-      if (patient.status !== "ACTIVE") {
+      // The eligibility check that just ran saved the result to patient.status — only skip
+      // booking when insurance came back explicitly INACTIVE. ACTIVE and UNKNOWN (e.g. a
+      // scrape that couldn't confirm status but didn't find an ineligible record) still book.
+      if (patient.status === "INACTIVE") {
         toast({
           title: "No appointment created",
-          description: `${patient.firstName ?? ""} ${patient.lastName ?? ""} insurance is ${patient.status === "INACTIVE" ? "inactive" : "not active"} — please add manually if needed.`.trim(),
+          description: `${patient.firstName ?? ""} ${patient.lastName ?? ""} insurance is inactive — please add manually if needed.`.trim(),
           variant: "destructive",
         });
         return;