fix: AI recall-call flow, speech-to-text time parsing, and stale conversation state
- Reset conversation stage to a fresh start on every new voice call (recall and reminder alike), and on every hangup/timeout/goodbye, so an abandoned or completed call never leaves a patient stuck mid-flow for their next call or text. - Add a staleness check to the SMS flow: after a long idle gap, check whether the patient's reply still reads as a continuation before resuming the stored stage, falling back to a friendly "it's been a while" re-greeting when unsure. - Fix parseTime() to handle Twilio's speech-to-text output, which renders "pm"/"am" with periods and often drops the colon in a spoken time (e.g. "100 p.m." -> 1:00 PM) — this was silently failing and causing the AI to loop asking for a time it had already been given. - Extend the voice Gather timeout so the AI doesn't hang up on a patient who just needs a few seconds to respond. - Reword the recall-call opening line and rework the post-"yes" prompt to ask for day and time together. - Fix rclone WebDAV server to serve only the backups folder instead of the entire backend app directory (was exposing .env and source). Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
This commit is contained in:
@@ -53,7 +53,7 @@ const CALL_DEFAULTS = {
|
||||
newPatientGreeting: "No problem, let's get you set up.",
|
||||
generalFallback: "Sure, how can I help?",
|
||||
recallGreeting:
|
||||
"Hi {firstName}, this is Lisa from {officeName}. We wanted to check in — you're due for a routine exam and cleaning, which most insurance plans cover at no cost. Would you like to schedule one?",
|
||||
"Hi {firstName}, this is Lisa from {officeName}. We wanted to check in — you're due for a routine exam and cleaning. Would you like to make an appointment because your insurance covers it?",
|
||||
};
|
||||
|
||||
const DEFAULT_SMS_TEMPLATES = [
|
||||
|
||||
Reference in New Issue
Block a user