feat: enhance new-patient AI chat flow with full scheduling and eligibility
- Add 3-message intro (self-intro → empathetic ack → new/existing question) via single TwiML response to guarantee delivery order - Detect reschedule intent from first message; look up existing appointment date - New patient flow: ask insurance type → MassHealth consent → member ID + DOB → Selenium eligibility check - Post-eligibility: active → ask appointment date/time with office-hours validation; inactive → ask other insurance or collect contact info - Date/time collection mirrors reschedule flow: check office day open, ask time, validate against office hours - Auto-create appointment in schedule for known patients on confirmation; use first available staff member - Add openPhoneReply toggle (Settings → AI Chat) to respond to any number at any time - Add 5-minute inactivity timeout: reset conversation to initial stage and clear pending state - Normalize MassHealth DOB to zero-padded MM/DD/YYYY before Selenium submission - Expand isExistingPatient classifier to recognize "old patient", "old", "previous", "prior" - Existing patient confirmation message now acknowledges patient type before asking about insurance Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
This commit is contained in:
Gitead
@@ -8,11 +8,17 @@ export type ConversationStage =
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| "new_patient_greeted"
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| "asked_new_or_existing"
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| "asked_new_patient_insurance"
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| "asked_new_or_reschedule"
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| "asked_insurance_type"
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| "asked_masshealth_check_consent"
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| "asked_existing_insurance"
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| "asked_appointment_time"
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| "awaiting_masshealth_info"
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| "asked_appointment_preference"
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| "asked_self_pay"
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| "asked_other_insurance_after_inactive"
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| "collecting_contact_info"
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| "asked_new_appt_time_for_date"
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| "asked_reschedule_confirm"
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| "asked_reschedule_preference"
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| "asked_reschedule_asap"
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@@ -43,19 +43,19 @@ function isNewPatient(text: string): boolean {
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}
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function isExistingPatient(text: string): boolean {
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return /existing|been there|have been|already|before|i have been|returning|came before|i was there/i.test(text);
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return /existing|old patient|old\b|been there|have been|already|before|i have been|returning|came before|i was there|previous|prior|past patient/i.test(text);
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}
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function hasMassHealth(text: string): boolean {
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return /masshealth|mass health|medicaid|masscare/i.test(text);
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}
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function hasOtherInsurance(text: string): boolean {
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return /blue cross|delta dental|cigna|aetna|united|metlife|guardian|humana|tufts|harvard pilgrim|bmchp|yes|i have|my insurance|i do/i.test(text);
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function hasInsurance(text: string): boolean {
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return /yes|i have|my insurance|i do|have insurance|insured/i.test(text);
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}
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function hasNoInsurance(text: string): boolean {
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return /no insurance|uninsured|self.pay|self pay|i don't|don't have|no i don't|i have no/i.test(text);
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return /no insurance|uninsured|self.pay|self pay|i don't|don't have|no i don't|i have no|no,? i|not insured/i.test(text);
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}
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function sameInsurance(text: string): boolean {
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@@ -66,6 +66,14 @@ function changedInsurance(text: string): boolean {
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return /no|changed|different|new insurance|switched|lost|expired/i.test(text);
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}
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function saysYes(text: string): boolean {
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return /\byes\b|yeah|yep|sure|ok\b|okay|of course|absolutely|please|si\b|sí|oui|wi\b|نعم|好的/i.test(text);
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}
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function saysNo(text: string): boolean {
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return /\bno\b|nope|nah|not really|i don't|don't|no i|لا|非|no,/i.test(text);
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}
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// ── LLM reply helper ──────────────────────────────────────────────────────────
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async function llmReply(
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@@ -88,7 +96,6 @@ async function llmReply(
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// ── Graph nodes ───────────────────────────────────────────────────────────────
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// Classify intent based on current stage
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function classifyNode(state: GraphStateType) {
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const text = state.message.toLowerCase();
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const stage = state.stage as ConversationStage;
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@@ -97,22 +104,43 @@ function classifyNode(state: GraphStateType) {
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if (stage === "new_patient_greeted") {
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intent = wantsAppointment(text) ? "wants_appointment" : "other";
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} else if (stage === "asked_new_or_existing") {
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if (isNewPatient(text)) intent = "new_patient";
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if (isNewPatient(text)) intent = "new_patient";
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else if (isExistingPatient(text)) intent = "existing_patient";
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} else if (stage === "asked_new_patient_insurance") {
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if (hasMassHealth(text)) intent = "masshealth";
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else if (hasNoInsurance(text)) intent = "no_insurance";
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else if (hasOtherInsurance(text)) intent = "other_insurance";
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else if (hasInsurance(text)) intent = "has_insurance";
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} else if (stage === "asked_insurance_type") {
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if (hasMassHealth(text)) intent = "masshealth";
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else intent = "other_insurance";
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} else if (stage === "asked_masshealth_check_consent") {
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if (saysYes(text)) intent = "yes";
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else intent = "no";
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} else if (stage === "asked_existing_insurance") {
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if (sameInsurance(text)) intent = "same_insurance";
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else if (changedInsurance(text)) intent = "changed_insurance";
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} else if (stage === "asked_appointment_time") {
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intent = "appointment_time";
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} else if (stage === "asked_appointment_preference") {
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intent = "appointment_preference_reply";
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} else if (stage === "asked_self_pay") {
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intent = "self_pay_reply";
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} else if (stage === "asked_other_insurance_after_inactive") {
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if (saysYes(text) && !saysNo(text)) intent = "yes";
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else if (saysNo(text)) intent = "no";
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} else if (stage === "collecting_contact_info") {
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intent = "contact_info_received";
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}
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return { intent };
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@@ -122,14 +150,40 @@ function routeNode(state: GraphStateType): string {
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const stage = state.stage as ConversationStage;
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const intent = state.intent;
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if (stage === "new_patient_greeted") return intent === "wants_appointment" ? "ask_new_or_existing" : "transfer";
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if (stage === "asked_new_or_existing") return intent === "new_patient" ? "ask_new_patient_insurance" : intent === "existing_patient" ? "ask_existing_insurance" : "transfer";
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if (stage === "asked_new_patient_insurance") return intent === "masshealth" ? "ask_masshealth_info" : intent === "no_insurance" ? "ask_appointment_time" : "transfer";
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if (stage === "asked_existing_insurance") return intent === "same_insurance" ? "ask_appointment_time" : "transfer";
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if (stage === "new_patient_greeted")
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return intent === "wants_appointment" ? "ask_new_or_existing" : "transfer";
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if (stage === "asked_new_or_existing")
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return intent === "new_patient" ? "ask_new_patient_insurance"
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: intent === "existing_patient" ? "ask_existing_insurance"
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: "transfer";
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if (stage === "asked_new_patient_insurance")
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return intent === "masshealth" ? "ask_masshealth_check_consent"
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: intent === "no_insurance" ? "ask_appointment_time"
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: intent === "has_insurance" ? "ask_insurance_type"
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: "transfer";
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if (stage === "asked_insurance_type")
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return intent === "masshealth" ? "ask_masshealth_check_consent" : "ask_appointment_time";
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if (stage === "asked_masshealth_check_consent")
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return intent === "yes" ? "ask_masshealth_info" : "ask_appointment_time";
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if (stage === "asked_existing_insurance")
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return intent === "same_insurance" ? "ask_appointment_time" : "transfer";
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if (stage === "asked_appointment_time") return "acknowledge_appointment_time";
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if (stage === "asked_appointment_preference") return "handle_appointment_preference";
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if (stage === "asked_self_pay") return "handle_self_pay";
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if (stage === "asked_other_insurance_after_inactive")
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return intent === "yes" ? "transfer"
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: intent === "no" ? "ask_contact_info"
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: "transfer";
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if (stage === "collecting_contact_info") return "acknowledge_contact_info";
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return "transfer";
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}
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@@ -187,30 +241,56 @@ async function askNewPatientInsuranceNode(state: GraphStateType, config: any) {
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return { reply, nextStage: "asked_new_patient_insurance" };
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}
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async function askExistingInsuranceNode(state: GraphStateType, config: any) {
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async function askInsuranceTypeNode(state: GraphStateType, config: any) {
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const lang = state.language || "English";
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const apiKey: string | undefined = config?.configurable?.apiKey;
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const fallbacks: Record<string, string> = {
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English: "Do you still have the same insurance?",
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Spanish: "¿Sigue teniendo el mismo seguro?",
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Portuguese: "Você ainda tem o mesmo plano?",
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Mandarin: "您还有相同的保险吗？",
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Cantonese: "您仍然有相同的保險嗎？",
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Arabic: "هل لا تزال تمتلك نفس التأمين؟",
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"Haitian Creole": "Èske ou toujou gen menm asirans lan?",
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English: "What kind of insurance do you have?",
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Spanish: "¿Qué tipo de seguro tiene?",
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Portuguese: "Que tipo de plano de saúde você tem?",
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Mandarin: "您有什么类型的保险？",
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Cantonese: "您有什麼類型的保險？",
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Arabic: "ما نوع التأمين الذي لديك؟",
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"Haitian Creole": "Ki kalite asirans ou genyen?",
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};
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const fallback = fallbacks[lang] ?? fallbacks["English"]!;
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const reply = apiKey
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? await llmReply(
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`You are a friendly dental office AI assistant. Ask the existing patient in ${lang} if they still have the same dental insurance on file. One sentence, no formatting.`,
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`Existing patient confirmed. Ask about insurance.`,
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`You are a friendly dental office AI assistant. The patient confirmed they have insurance. Ask them in ${lang} what kind of insurance they have. One sentence, no formatting.`,
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`Patient has insurance. Ask what kind.`,
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fallback, apiKey
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)
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: fallback;
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return { reply, nextStage: "asked_existing_insurance" };
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return { reply, nextStage: "asked_insurance_type" };
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}
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async function askMassHealthCheckConsentNode(state: GraphStateType, config: any) {
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const lang = state.language || "English";
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const apiKey: string | undefined = config?.configurable?.apiKey;
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const fallbacks: Record<string, string> = {
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English: "Do you want to check your MassHealth insurance now?",
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Spanish: "¿Desea verificar su seguro MassHealth ahora?",
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Portuguese: "Você gostaria de verificar sua cobertura MassHealth agora?",
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Mandarin: "您想现在查询您的MassHealth保险吗？",
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Cantonese: "您想現在查詢您的MassHealth保險嗎？",
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Arabic: "هل تريد التحقق من تأمين MassHealth الخاص بك الآن؟",
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"Haitian Creole": "Èske ou vle verifye asirans MassHealth ou kounye a?",
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};
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const fallback = fallbacks[lang] ?? fallbacks["English"]!;
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const reply = apiKey
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? await llmReply(
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`You are a friendly dental office AI assistant. The patient has MassHealth insurance. Ask them in ${lang} if they would like to check their MassHealth coverage right now. One sentence, no formatting.`,
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`Patient has MassHealth. Ask if they want to check it now.`,
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fallback, apiKey
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)
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: fallback;
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return { reply, nextStage: "asked_masshealth_check_consent" };
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}
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async function askMassHealthInfoNode(state: GraphStateType, config: any) {
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@@ -218,20 +298,20 @@ async function askMassHealthInfoNode(state: GraphStateType, config: any) {
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const apiKey: string | undefined = config?.configurable?.apiKey;
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const fallbacks: Record<string, string> = {
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English: "I can check your MassHealth coverage! Please text me your Member ID and date of birth.",
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Spanish: "¡Puedo verificar su cobertura de MassHealth! Por favor envíeme su número de miembro y fecha de nacimiento.",
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Portuguese: "Posso verificar sua cobertura MassHealth! Por favor envie seu número de membro e data de nascimento.",
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Mandarin: "我可以查看您的MassHealth保险！请发送您的会员ID和出生日期。",
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Cantonese: "我可以查核您的MassHealth保險！請傳送您的會員ID和出生日期。",
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Arabic: "يمكنني التحقق من تغطية MassHealth الخاصة بك! من فضلك أرسل لي رقم العضوية وتاريخ الميلاد.",
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"Haitian Creole": "Mwen ka verifye asirans MassHealth ou! Tanpri voye ID manm ou ak dat nesans ou.",
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English: "Please send me your MassHealth Member ID and date of birth so I can check your coverage.",
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Spanish: "Por favor envíeme su número de miembro de MassHealth y su fecha de nacimiento para verificar su cobertura.",
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Portuguese: "Por favor envie seu número de membro MassHealth e data de nascimento para verificar sua cobertura.",
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Mandarin: "请发送您的MassHealth会员ID和出生日期，以便我查询您的保险。",
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Cantonese: "請傳送您的MassHealth會員ID和出生日期，以便我查詢您的保險。",
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Arabic: "من فضلك أرسل لي رقم عضوية MassHealth وتاريخ ميلادك حتى أتحقق من تغطيتك.",
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"Haitian Creole": "Tanpri voye ID manm MassHealth ou ak dat nesans ou pou mwen ka verifye kouvèti ou.",
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};
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const fallback = fallbacks[lang] ?? fallbacks["English"]!;
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const reply = apiKey
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? await llmReply(
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`You are a friendly dental office AI assistant. The patient has MassHealth. Tell them in ${lang} that you can check their coverage and ask them to send their Member ID and date of birth. 1-2 sentences, no formatting.`,
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`Patient has MassHealth. Ask for member ID and DOB.`,
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`You are a friendly dental office AI assistant. The patient wants to check their MassHealth coverage. Ask them in ${lang} to provide their MassHealth Member ID and date of birth. 1-2 sentences, no formatting.`,
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`Patient agreed to MassHealth check. Ask for member ID and DOB.`,
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fallback, apiKey
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)
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: fallback;
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@@ -239,16 +319,42 @@ async function askMassHealthInfoNode(state: GraphStateType, config: any) {
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return { reply, nextStage: "awaiting_masshealth_info" };
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}
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async function askExistingInsuranceNode(state: GraphStateType, config: any) {
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const lang = state.language || "English";
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const apiKey: string | undefined = config?.configurable?.apiKey;
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const fallbacks: Record<string, string> = {
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English: "Got it — you are an existing patient! Do you still have the same insurance on file?",
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Spanish: "¡Entendido — usted es un paciente existente! ¿Sigue teniendo el mismo seguro registrado?",
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Portuguese: "Entendido — você é um paciente existente! Você ainda tem o mesmo plano registrado?",
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Mandarin: "好的——您是现有患者！您还有相同的保险记录吗？",
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Cantonese: "好的——您是現有病人！您仍然有相同的保險記錄嗎？",
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Arabic: "حسناً — أنت مريض حالي! هل لا تزال تمتلك نفس التأمين المسجل لدينا؟",
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"Haitian Creole": "Konprann — ou se yon pasyan egzistan! Èske ou toujou gen menm asirans nou gen anrejistreman?",
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};
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const fallback = fallbacks[lang] ?? fallbacks["English"]!;
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const reply = apiKey
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? await llmReply(
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`You are a friendly dental office AI assistant. The patient confirmed they are an existing patient. In ${lang}, acknowledge that they are an existing patient and then ask if they still have the same dental insurance on file. 1-2 sentences, no formatting.`,
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`Existing patient confirmed. Acknowledge and ask about insurance.`,
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fallback, apiKey
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)
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: fallback;
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return { reply, nextStage: "asked_existing_insurance" };
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}
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async function askAppointmentTimeNode(state: GraphStateType, config: any) {
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const lang = state.language || "English";
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const apiKey: string | undefined = config?.configurable?.apiKey;
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const fallbacks: Record<string, string> = {
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English: "When would you like to make an appointment?",
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Spanish: "¿Cuándo le gustaría hacer una cita?",
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Portuguese: "Quando você gostaria de agendar uma consulta?",
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Mandarin: "您想什么时候预约？",
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Cantonese: "您想幾時預約？",
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English: "When would you like to come in for your appointment?",
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Spanish: "¿Cuándo le gustaría venir para su cita?",
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Portuguese: "Quando você gostaria de agendar sua consulta?",
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Mandarin: "您想什么时候来预约？",
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Cantonese: "您想幾時來預約？",
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Arabic: "متى تريد تحديد موعد؟",
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"Haitian Creole": "Ki lè ou ta renmen fè yon randevou?",
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};
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@@ -256,7 +362,7 @@ async function askAppointmentTimeNode(state: GraphStateType, config: any) {
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const reply = apiKey
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? await llmReply(
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`You are a friendly dental office AI assistant. Ask the patient in ${lang} when they would like to schedule their appointment. One sentence, no formatting.`,
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`You are a friendly dental office AI assistant. Ask the patient in ${lang} what date and time they would prefer for their appointment. One sentence, no formatting.`,
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`Ask when to schedule.`,
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fallback, apiKey
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)
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@@ -291,8 +397,6 @@ async function acknowledgeAppointmentTimeNode(state: GraphStateType, config: any
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return { reply, nextStage: "done" };
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}
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// ── Post-Selenium: appointment preference (MassHealth ACTIVE) ─────────────────
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async function handleAppointmentPreferenceNode(state: GraphStateType, config: any) {
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const lang = state.language || "English";
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const apiKey: string | undefined = config?.configurable?.apiKey;
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@@ -319,14 +423,11 @@ async function handleAppointmentPreferenceNode(state: GraphStateType, config: an
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return { reply, nextStage: "asked_appointment_time" };
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}
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// ── Post-Selenium: self-pay offer (MassHealth INACTIVE) ───────────────────────
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async function handleSelfPayNode(state: GraphStateType, config: any) {
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const lang = state.language || "English";
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const apiKey: string | undefined = config?.configurable?.apiKey;
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const text = state.message.toLowerCase();
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// Classify yes/no for self-pay
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const acceptsSelfPay = /yes|sure|ok|okay|yep|yeah|sí|si|claro|sim|confirmado|好的|نعم|wi|oke/i.test(text);
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const declinesSelfPay = /no|nope|can't|won't|not interested|no puedo|não|لا|pa ka/i.test(text);
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@@ -372,10 +473,61 @@ async function handleSelfPayNode(state: GraphStateType, config: any) {
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return { reply, nextStage: "asked_appointment_time" };
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}
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// Ambiguous — transfer to staff
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return { reply: transferMsg(lang), nextStage: "done" };
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}
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||||
async function askContactInfoNode(state: GraphStateType, config: any) {
|
||||
const lang = state.language || "English";
|
||||
const apiKey: string | undefined = config?.configurable?.apiKey;
|
||||
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: "Please leave your name and phone number. Our receptionist will contact you as soon as possible.",
|
||||
Spanish: "Por favor déjenos su nombre y número de teléfono. Nuestra recepcionista se comunicará con usted lo antes posible.",
|
||||
Portuguese: "Por favor deixe seu nome e número de telefone. Nossa recepcionista entrará em contato o mais breve possível.",
|
||||
Mandarin: "请留下您的姓名和电话号码，我们的前台将尽快与您联系。",
|
||||
Cantonese: "請留下您的姓名和電話號碼，我們的接待員將盡快與您聯絡。",
|
||||
Arabic: "يرجى ترك اسمك ورقم هاتفك. ستتواصل معك موظفة الاستقبال في أقرب وقت ممكن.",
|
||||
"Haitian Creole": "Tanpri kite non ou ak nimewo telefòn ou. Resepsyonis nou an pral kontakte ou pi vit posib.",
|
||||
};
|
||||
const fallback = fallbacks[lang] ?? fallbacks["English"]!;
|
||||
|
||||
const reply = apiKey
|
||||
? await llmReply(
|
||||
`You are a friendly dental office AI assistant. The patient's MassHealth is inactive and they have no other insurance. In ${lang}, politely ask them to leave their name and phone number so the receptionist can contact them. 1-2 sentences, no formatting.`,
|
||||
`MassHealth inactive, no other insurance. Ask for name and phone.`,
|
||||
fallback, apiKey
|
||||
)
|
||||
: fallback;
|
||||
|
||||
return { reply, nextStage: "collecting_contact_info" };
|
||||
}
|
||||
|
||||
async function acknowledgeContactInfoNode(state: GraphStateType, config: any) {
|
||||
const lang = state.language || "English";
|
||||
const apiKey: string | undefined = config?.configurable?.apiKey;
|
||||
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: "Thank you! Our receptionist will reach out to you shortly.",
|
||||
Spanish: "¡Gracias! Nuestra recepcionista se pondrá en contacto con usted en breve.",
|
||||
Portuguese: "Obrigado! Nossa recepcionista entrará em contato com você em breve.",
|
||||
Mandarin: "谢谢！我们的前台将很快与您联系。",
|
||||
Cantonese: "多謝！我們的接待員將很快與您聯絡。",
|
||||
Arabic: "شكراً! ستتواصل معك موظفة الاستقبال قريباً.",
|
||||
"Haitian Creole": "Mèsi! Resepsyonis nou an pral kontakte ou byento.",
|
||||
};
|
||||
const fallback = fallbacks[lang] ?? fallbacks["English"]!;
|
||||
|
||||
const reply = apiKey
|
||||
? await llmReply(
|
||||
`You are a friendly dental office AI assistant. The patient has left their contact information. Thank them in ${lang} and let them know the receptionist will reach out soon. 1-2 sentences, no formatting.`,
|
||||
`Patient provided contact info. Acknowledge.`,
|
||||
fallback, apiKey
|
||||
)
|
||||
: fallback;
|
||||
|
||||
return { reply, nextStage: "done" };
|
||||
}
|
||||
|
||||
function transferNode(state: GraphStateType) {
|
||||
const lang = state.language || "English";
|
||||
return { reply: state.generalFallback || transferMsg(lang), nextStage: "done" };
|
||||
@@ -387,33 +539,45 @@ const graph = new StateGraph(GraphState)
|
||||
.addNode("classify", classifyNode)
|
||||
.addNode("ask_new_or_existing", askNewOrExistingNode)
|
||||
.addNode("ask_new_patient_insurance", askNewPatientInsuranceNode)
|
||||
.addNode("ask_existing_insurance", askExistingInsuranceNode)
|
||||
.addNode("ask_insurance_type", askInsuranceTypeNode)
|
||||
.addNode("ask_masshealth_check_consent", askMassHealthCheckConsentNode)
|
||||
.addNode("ask_masshealth_info", askMassHealthInfoNode)
|
||||
.addNode("ask_existing_insurance", askExistingInsuranceNode)
|
||||
.addNode("ask_appointment_time", askAppointmentTimeNode)
|
||||
.addNode("acknowledge_appointment_time", acknowledgeAppointmentTimeNode)
|
||||
.addNode("handle_appointment_preference",handleAppointmentPreferenceNode)
|
||||
.addNode("handle_self_pay", handleSelfPayNode)
|
||||
.addNode("ask_contact_info", askContactInfoNode)
|
||||
.addNode("acknowledge_contact_info", acknowledgeContactInfoNode)
|
||||
.addNode("transfer", transferNode)
|
||||
.addEdge(START, "classify")
|
||||
.addConditionalEdges("classify", routeNode, {
|
||||
ask_new_or_existing: "ask_new_or_existing",
|
||||
ask_new_patient_insurance: "ask_new_patient_insurance",
|
||||
ask_existing_insurance: "ask_existing_insurance",
|
||||
ask_insurance_type: "ask_insurance_type",
|
||||
ask_masshealth_check_consent: "ask_masshealth_check_consent",
|
||||
ask_masshealth_info: "ask_masshealth_info",
|
||||
ask_existing_insurance: "ask_existing_insurance",
|
||||
ask_appointment_time: "ask_appointment_time",
|
||||
acknowledge_appointment_time: "acknowledge_appointment_time",
|
||||
handle_appointment_preference: "handle_appointment_preference",
|
||||
handle_self_pay: "handle_self_pay",
|
||||
ask_contact_info: "ask_contact_info",
|
||||
acknowledge_contact_info: "acknowledge_contact_info",
|
||||
transfer: "transfer",
|
||||
})
|
||||
.addEdge("ask_new_or_existing", END)
|
||||
.addEdge("ask_new_patient_insurance", END)
|
||||
.addEdge("ask_existing_insurance", END)
|
||||
.addEdge("ask_insurance_type", END)
|
||||
.addEdge("ask_masshealth_check_consent", END)
|
||||
.addEdge("ask_masshealth_info", END)
|
||||
.addEdge("ask_existing_insurance", END)
|
||||
.addEdge("ask_appointment_time", END)
|
||||
.addEdge("acknowledge_appointment_time", END)
|
||||
.addEdge("handle_appointment_preference", END)
|
||||
.addEdge("handle_self_pay", END)
|
||||
.addEdge("ask_contact_info", END)
|
||||
.addEdge("acknowledge_contact_info", END)
|
||||
.addEdge("transfer", END)
|
||||
.compile();
|
||||
|
||||
|
||||
@@ -58,7 +58,7 @@ function getNextWeekDateObjects() {
|
||||
}
|
||||
|
||||
/** Format "HH:MM" (24-h) → "H:MM am/pm" */
|
||||
function timeLabel(hhmm: string): string {
|
||||
export function timeLabel(hhmm: string): string {
|
||||
const [h, m] = hhmm.split(":").map(Number);
|
||||
const h12 = (h! % 12) || 12;
|
||||
const ampm = (h! >= 12) ? "pm" : "am";
|
||||
@@ -80,7 +80,7 @@ function messageHasTime(msg: string): boolean {
|
||||
* Parse only a date (no time) from a message like "5/18" or "next Monday".
|
||||
* Returns a UTC-midnight Date and a date-only display label, or null.
|
||||
*/
|
||||
async function parseDateOnlyFromMessage(
|
||||
export async function parseDateOnlyFromMessage(
|
||||
message: string,
|
||||
apiKey: string,
|
||||
): Promise<{ date: Date; dateLabel: string } | null> {
|
||||
@@ -249,7 +249,7 @@ Rules:
|
||||
* Returns true if the given date+time is within the office's configured hours.
|
||||
* Falls back to true (unrestricted) if no hours are configured.
|
||||
*/
|
||||
async function isWithinOfficeHours(
|
||||
export async function isWithinOfficeHours(
|
||||
date: Date,
|
||||
time: string,
|
||||
userId: number,
|
||||
@@ -285,7 +285,7 @@ async function isWithinOfficeHours(
|
||||
* Returns whether the office is open at all on a given date (day-level check).
|
||||
* Also returns the display day name (e.g. "Sunday") for use in error messages.
|
||||
*/
|
||||
async function isOfficeDayOpen(
|
||||
export async function isOfficeDayOpen(
|
||||
date: Date,
|
||||
userId: number,
|
||||
): Promise<{ open: boolean; displayDay: string }> {
|
||||
@@ -319,7 +319,7 @@ async function isOfficeDayOpen(
|
||||
* e.g. "9:00 am – 12:00 pm and 1:00 pm – 5:00 pm".
|
||||
* Returns null if no hours are configured or the day is closed.
|
||||
*/
|
||||
async function getOfficeHoursDisplay(date: Date, userId: number): Promise<string | null> {
|
||||
export async function getOfficeHoursDisplay(date: Date, userId: number): Promise<string | null> {
|
||||
try {
|
||||
const record = await storage.getOfficeHours(userId);
|
||||
if (!record?.data) return null;
|
||||
@@ -387,7 +387,7 @@ async function isSlotAvailable(
|
||||
|
||||
// ── Time parsing (legacy) ─────────────────────────────────────────────────────
|
||||
|
||||
async function parseTime(message: string, apiKey: string): Promise<string | null> {
|
||||
export async function parseTime(message: string, apiKey: string): Promise<string | null> {
|
||||
const t = message.toLowerCase();
|
||||
if (/\bmorning\b|mañana|manhã|上午|صباح|maten/i.test(t)) return "09:00";
|
||||
if (/\bafternoon\b|tarde|après-midi|下午|مساء|aprèmidi/i.test(t)) return "13:00";
|
||||
|
||||
@@ -12,7 +12,11 @@ router.get("/settings", async (req: Request, res: Response): Promise<any> => {
|
||||
const settings = await storage.getAiSettings(userId);
|
||||
if (!settings) return res.status(200).json(null);
|
||||
|
||||
return res.status(200).json({ id: settings.id, apiKey: settings.apiKey });
|
||||
return res.status(200).json({
|
||||
id: settings.id,
|
||||
apiKey: settings.apiKey,
|
||||
openPhoneReply: settings.openPhoneReply ?? false,
|
||||
});
|
||||
} catch (err) {
|
||||
return res.status(500).json({ error: "Failed to fetch AI settings", details: String(err) });
|
||||
}
|
||||
@@ -36,6 +40,37 @@ router.put("/settings", async (req: Request, res: Response): Promise<any> => {
|
||||
}
|
||||
});
|
||||
|
||||
// GET /api/ai/advanced-settings
|
||||
router.get("/advanced-settings", async (req: Request, res: Response): Promise<any> => {
|
||||
try {
|
||||
const userId = req.user?.id;
|
||||
if (!userId) return res.status(401).json({ message: "Unauthorized" });
|
||||
|
||||
const openPhoneReply = await storage.getOpenPhoneReply(userId);
|
||||
return res.status(200).json({ openPhoneReply });
|
||||
} catch (err) {
|
||||
return res.status(500).json({ error: "Failed to fetch advanced settings", details: String(err) });
|
||||
}
|
||||
});
|
||||
|
||||
// PUT /api/ai/advanced-settings
|
||||
router.put("/advanced-settings", async (req: Request, res: Response): Promise<any> => {
|
||||
try {
|
||||
const userId = req.user?.id;
|
||||
if (!userId) return res.status(401).json({ message: "Unauthorized" });
|
||||
|
||||
const { openPhoneReply } = req.body;
|
||||
if (typeof openPhoneReply !== "boolean") {
|
||||
return res.status(400).json({ message: "openPhoneReply must be a boolean" });
|
||||
}
|
||||
|
||||
await storage.setOpenPhoneReply(userId, openPhoneReply);
|
||||
return res.status(200).json({ openPhoneReply });
|
||||
} catch (err) {
|
||||
return res.status(500).json({ error: "Failed to save advanced settings", details: String(err) });
|
||||
}
|
||||
});
|
||||
|
||||
// GET /api/ai/chat-templates
|
||||
router.get("/chat-templates", async (req: Request, res: Response): Promise<any> => {
|
||||
try {
|
||||
|
||||
@@ -4,12 +4,21 @@ import { storage } from "../storage";
|
||||
import { prisma as db } from "@repo/db/client";
|
||||
import { runReminderGraph } from "../ai/reminder-graph";
|
||||
import { runNewPatientStep } from "../ai/new-patient-graph";
|
||||
import { runRescheduleStep } from "../ai/reschedule-graph";
|
||||
import {
|
||||
runRescheduleStep,
|
||||
parseDateOnlyFromMessage,
|
||||
parseTime,
|
||||
isOfficeDayOpen,
|
||||
isWithinOfficeHours,
|
||||
getOfficeHoursDisplay,
|
||||
timeLabel,
|
||||
} from "../ai/reschedule-graph";
|
||||
import { ChatGoogleGenerativeAI } from "@langchain/google-genai";
|
||||
import { runEligibilityProcessor } from "../queue/processors/eligibilityProcessor";
|
||||
import {
|
||||
getHandoff, getAfterHoursHandoff,
|
||||
getStage, setStage,
|
||||
setPendingReschedule, getPendingReschedule, clearPendingReschedule,
|
||||
type ConversationStage,
|
||||
} from "../ai/aiHandoffStore";
|
||||
|
||||
@@ -23,6 +32,12 @@ function escapeXml(text: string): string {
|
||||
.replace(/"/g, """).replace(/'/g, "'");
|
||||
}
|
||||
|
||||
/** Send multiple SMS messages in guaranteed order via a single TwiML response. */
|
||||
function twimlMessages(...texts: string[]): string {
|
||||
const body = texts.map(t => `<Message>${escapeXml(t)}</Message>`).join("");
|
||||
return `<?xml version="1.0" encoding="UTF-8"?><Response>${body}</Response>`;
|
||||
}
|
||||
|
||||
function twimlReply(text: string): string {
|
||||
return `<?xml version="1.0" encoding="UTF-8"?><Response><Message>${escapeXml(text)}</Message></Response>`;
|
||||
}
|
||||
@@ -81,6 +96,17 @@ async function saveOutbound(patientId: number, body: string): Promise<void> {
|
||||
* Extract MassHealth Member ID and date of birth from a free-text SMS.
|
||||
* Tries regex first, falls back to LLM extraction.
|
||||
*/
|
||||
/** Normalize a DOB string to zero-padded MM/DD/YYYY required by MassHealth. */
|
||||
function normalizeDob(raw: string): string {
|
||||
const parts = raw.split(/[\/\-\.]/);
|
||||
if (parts.length !== 3) return raw;
|
||||
const [m, d, y] = parts;
|
||||
const mm = String(parseInt(m!, 10)).padStart(2, "0");
|
||||
const dd = String(parseInt(d!, 10)).padStart(2, "0");
|
||||
const yyyy = y!.length === 2 ? `20${y}` : y!;
|
||||
return `${mm}/${dd}/${yyyy}`;
|
||||
}
|
||||
|
||||
async function parseMassHealthInfo(
|
||||
message: string,
|
||||
apiKey: string
|
||||
@@ -92,7 +118,7 @@ async function parseMassHealthInfo(
|
||||
if (idMatch && dobMatch) {
|
||||
const [, m, d, y] = dobMatch;
|
||||
const year = y!.length === 2 ? `20${y}` : y;
|
||||
return { memberId: idMatch[1]!, dob: `${m}/${d}/${year}` };
|
||||
return { memberId: idMatch[1]!, dob: normalizeDob(`${m}/${d}/${year}`) };
|
||||
}
|
||||
|
||||
// Fall back to LLM structured extraction
|
||||
@@ -109,7 +135,8 @@ async function parseMassHealthInfo(
|
||||
]);
|
||||
const raw = String(res.content).replace(/```json|```/g, "").trim();
|
||||
const json = JSON.parse(raw);
|
||||
return { memberId: json.memberId ?? null, dob: json.dob ?? null };
|
||||
const dob = json.dob ? normalizeDob(String(json.dob)) : null;
|
||||
return { memberId: json.memberId ?? null, dob };
|
||||
} catch {
|
||||
return { memberId: null, dob: null };
|
||||
}
|
||||
@@ -156,31 +183,29 @@ async function runMassHealthCheckAndNotify(
|
||||
const lang = patient.preferredLanguage || "English";
|
||||
const active = updated?.status === "ACTIVE";
|
||||
|
||||
// ── ACTIVE: existing patient → simple scheduling; new patient → preference ─
|
||||
const activeMessagesExisting: Record<string, string> = {
|
||||
English: "Great news! Your MassHealth coverage is active. When would you like to come in for your appointment?",
|
||||
Spanish: "¡Buenas noticias! Su cobertura de MassHealth está activa. ¿Cuándo le gustaría venir para su cita?",
|
||||
Portuguese: "Ótimas notícias! Sua cobertura MassHealth está ativa. Quando gostaria de vir para sua consulta?",
|
||||
Mandarin: "好消息！您的MassHealth保险有效。您想什么时候来预约？",
|
||||
Cantonese: "好消息！您的MassHealth保險有效。您想幾時來預約？",
|
||||
Arabic: "أخبار رائعة! تغطيتك من MassHealth نشطة. متى تودّ الحضور لموعدك؟",
|
||||
"Haitian Creole": "Bon nouvèl! Asirans MassHealth ou aktif. Ki lè ou ta renmen vini pou randevou ou?",
|
||||
// ── ACTIVE ────────────────────────────────────────────────────────────────
|
||||
const activeMessages: Record<string, string> = {
|
||||
English: "Great news! Your MassHealth coverage is active. We can schedule an appointment for you! What date and time would you prefer?",
|
||||
Spanish: "¡Buenas noticias! Su cobertura de MassHealth está activa. ¡Podemos programar una cita para usted! ¿Qué fecha y hora prefiere?",
|
||||
Portuguese: "Ótimas notícias! Sua cobertura MassHealth está ativa. Podemos agendar uma consulta para você! Qual data e horário prefere?",
|
||||
Mandarin: "好消息！您的MassHealth保险有效。我们可以为您安排预约！您希望什么日期和时间？",
|
||||
Cantonese: "好消息！您的MassHealth保險有效。我們可以為您安排預約！您希望什麼日期和時間？",
|
||||
Arabic: "أخبار رائعة! تغطيتك من MassHealth نشطة. يمكننا تحديد موعد لك! ما التاريخ والوقت المفضل لديك؟",
|
||||
"Haitian Creole": "Bon nouvèl! Asirans MassHealth ou aktif. Nou ka planifye yon randevou pou ou! Ki dat ak lè ou prefere?",
|
||||
};
|
||||
|
||||
const activeMessagesNew: Record<string, string> = {
|
||||
English: "Great news! Your MassHealth coverage is active. When would you like to come in? Are you looking for a routine check-up and teeth cleaning, or do you have a tooth problem or pain?",
|
||||
Spanish: "¡Buenas noticias! Su cobertura de MassHealth está activa. ¿Cuándo le gustaría venir? ¿Busca una revisión rutinaria y limpieza dental, o tiene algún problema dental o dolor?",
|
||||
Portuguese: "Ótimas notícias! Sua cobertura MassHealth está ativa. Quando gostaria de vir? Você busca uma consulta de rotina e limpeza, ou tem algum problema dentário ou dor?",
|
||||
Mandarin: "好消息！您的MassHealth保险有效。您想什么时候来？您是想做常规检查和洗牙，还是您有牙齿问题或疼痛？",
|
||||
Cantonese: "好消息！您的MassHealth保險有效。您想幾時來？您是想做例行檢查和洗牙，還是您有牙齒問題或疼痛？",
|
||||
Arabic: "أخبار رائعة! تغطيتك من MassHealth نشطة. متى تودّ الحضور؟ هل تبحث عن فحص روتيني وتنظيف أسنان، أم أن لديك مشكلة في الأسنان أو ألماً؟",
|
||||
"Haitian Creole": "Bon nouvèl! Asirans MassHealth ou aktif. Ki lè ou ta renmen vini? Èske ou ap chèche yon egzamen woutin ak netwayaj dan, oswa ou gen pwoblèm dan oswa doulè?",
|
||||
// ── INACTIVE: new patient → ask other insurance; existing → ask self-pay ──
|
||||
const inactiveMessagesNew: Record<string, string> = {
|
||||
English: "Unfortunately, your MassHealth coverage appears to be inactive. Do you have any other insurance?",
|
||||
Spanish: "Lamentablemente, su cobertura de MassHealth parece estar inactiva. ¿Tiene algún otro seguro?",
|
||||
Portuguese: "Infelizmente, sua cobertura MassHealth parece estar inativa. Você tem algum outro plano de saúde?",
|
||||
Mandarin: "很遗憾，您的MassHealth保险似乎无效。您还有其他保险吗？",
|
||||
Cantonese: "很遺憾，您的MassHealth保險似乎無效。您還有其他保險嗎？",
|
||||
Arabic: "للأسف، تغطيتك من MassHealth تبدو غير نشطة. هل لديك أي تأمين آخر؟",
|
||||
"Haitian Creole": "Malerezman, kouvèti MassHealth ou parèt inaktif. Èske ou gen yon lòt asirans?",
|
||||
};
|
||||
|
||||
const activeMessages = isExistingPatient ? activeMessagesExisting : activeMessagesNew;
|
||||
|
||||
// ── INACTIVE: offer self-pay examination ────────────────────────────
|
||||
const inactiveMessages: Record<string, string> = {
|
||||
const inactiveMessagesExisting: Record<string, string> = {
|
||||
English: "We checked your MassHealth coverage. Unfortunately the plan appears inactive or could not be verified. Would you still like to schedule an examination appointment as a self-pay patient?",
|
||||
Spanish: "Verificamos su cobertura de MassHealth. Lamentablemente el plan aparece inactivo o no pudo ser verificado. ¿Le gustaría programar una cita de examen como paciente de pago particular?",
|
||||
Portuguese: "Verificamos sua cobertura MassHealth. Infelizmente o plano parece inativo ou não pôde ser verificado. Gostaria de agendar uma consulta de exame como paciente particular?",
|
||||
@@ -191,12 +216,16 @@ async function runMassHealthCheckAndNotify(
|
||||
};
|
||||
|
||||
const resultText = active
|
||||
? (activeMessages[lang] ?? activeMessages["English"]!)
|
||||
: (inactiveMessages[lang] ?? inactiveMessages["English"]!);
|
||||
? (activeMessages[lang] ?? activeMessages["English"]!)
|
||||
: isExistingPatient
|
||||
? (inactiveMessagesExisting[lang] ?? inactiveMessagesExisting["English"]!)
|
||||
: (inactiveMessagesNew[lang] ?? inactiveMessagesNew["English"]!);
|
||||
|
||||
const nextStage: ConversationStage = active
|
||||
? (isExistingPatient ? "asked_appointment_time" : "asked_appointment_preference")
|
||||
: "asked_self_pay";
|
||||
? "asked_appointment_time"
|
||||
: isExistingPatient
|
||||
? "asked_self_pay"
|
||||
: "asked_other_insurance_after_inactive";
|
||||
|
||||
// Send follow-up question via Twilio
|
||||
const client = twilio(twilioSettings.accountSid, twilioSettings.authToken);
|
||||
@@ -215,11 +244,64 @@ async function runMassHealthCheckAndNotify(
|
||||
}
|
||||
}
|
||||
|
||||
// ── Empathetic one-liner (instant keyword-based, no API latency) ─────────────
|
||||
|
||||
function getEmpatheticAck(message: string, language: string): string {
|
||||
const hasPain = /pain|hurt|ache|toothache|emergency|urgent|asap|bleeding|broke|crack|fell out|swollen|infection|abscess/i.test(message);
|
||||
|
||||
const painMsgs: Record<string, string> = {
|
||||
English: "Sorry to hear that! We are here to help you.",
|
||||
Spanish: "¡Lo sentimos! Estamos aquí para ayudarle.",
|
||||
Portuguese: "Lamentamos isso! Estamos aqui para ajudá-lo.",
|
||||
Mandarin: "很遗憾听到这个消息！我们在这里帮助您。",
|
||||
Cantonese: "很遺憾聽到這個消息！我們在這裡幫助您。",
|
||||
Arabic: "آسف لسماع ذلك! نحن هنا لمساعدتك.",
|
||||
"Haitian Creole": "Nou regrèt tande sa! Nou la pou ede ou.",
|
||||
};
|
||||
const normalMsgs: Record<string, string> = {
|
||||
English: "No problem!",
|
||||
Spanish: "¡Sin problema!",
|
||||
Portuguese: "Sem problema!",
|
||||
Mandarin: "没问题！",
|
||||
Cantonese: "沒問題！",
|
||||
Arabic: "لا مشكلة!",
|
||||
"Haitian Creole": "Pa gen pwoblèm!",
|
||||
};
|
||||
|
||||
return hasPain
|
||||
? (painMsgs[language] ?? painMsgs["English"]!)
|
||||
: (normalMsgs[language] ?? normalMsgs["English"]!);
|
||||
}
|
||||
|
||||
// ── "New appointment or reschedule?" prompt (multilingual) ────────────────────
|
||||
|
||||
const NEW_OR_RESCHEDULE_Q: Record<string, string> = {
|
||||
English: "Just to confirm — would you like to make a new appointment, or would you like to reschedule your current appointment?",
|
||||
Spanish: "Solo para confirmar — ¿desea hacer una nueva cita o reprogramar su cita actual?",
|
||||
Portuguese: "Só para confirmar — você gostaria de marcar uma nova consulta ou reagendar sua consulta atual?",
|
||||
Mandarin: "请问您是想预约新的就诊，还是想更改现有预约？",
|
||||
Cantonese: "請問您是想預約新的就診，還是想更改現有預約？",
|
||||
Arabic: "فقط للتأكيد — هل تريد تحديد موعد جديد أم تعديل موعدك الحالي؟",
|
||||
"Haitian Creole": "Jis pou konfime — èske ou ta renmen pran yon nouvo randevou, oswa èske ou ta renmen reprogramè randevou aktyèl ou?",
|
||||
};
|
||||
|
||||
// ── POST /api/twilio/webhook/sms ──────────────────────────────────────────────
|
||||
|
||||
const CONVO_TIMEOUT_MS = 5 * 60 * 1000; // 5 minutes
|
||||
|
||||
// In-memory conversation state for unknown phone numbers (no patient record yet).
|
||||
// Keyed by normalized "From" number.
|
||||
const unknownPhoneConvos = new Map<string, {
|
||||
userId: number;
|
||||
stage: ConversationStage;
|
||||
language: string;
|
||||
lastActivityAt: Date;
|
||||
pendingApptDate?: { date: Date; dateLabel: string };
|
||||
}>();
|
||||
|
||||
router.post("/webhook/sms", async (req: Request, res: Response): Promise<any> => {
|
||||
try {
|
||||
const { From, Body, MessageSid } = req.body;
|
||||
const { From, To, Body, MessageSid } = req.body;
|
||||
|
||||
const normalizedFrom = (From || "").replace(/\D/g, "");
|
||||
const allPatients = await db.patient.findMany({
|
||||
@@ -230,6 +312,262 @@ router.post("/webhook/sms", async (req: Request, res: Response): Promise<any> =>
|
||||
);
|
||||
|
||||
if (!patient) {
|
||||
// Unknown number — look up office by the Twilio "To" number
|
||||
const normalizedTo = (To || "").replace(/\D/g, "");
|
||||
const twilioRow = await db.twilioSettings.findFirst({
|
||||
where: { phoneNumber: { contains: normalizedTo.slice(-10) } },
|
||||
select: { userId: true },
|
||||
});
|
||||
if (!twilioRow) {
|
||||
res.set("Content-Type", "text/xml");
|
||||
return res.send(empty());
|
||||
}
|
||||
|
||||
const userId = twilioRow.userId;
|
||||
const openPhoneReply = await storage.getOpenPhoneReply(userId);
|
||||
if (!openPhoneReply) {
|
||||
res.set("Content-Type", "text/xml");
|
||||
return res.send(empty());
|
||||
}
|
||||
|
||||
// Fetch required context for this office
|
||||
const aiSettings = await storage.getAiSettings(userId);
|
||||
if (!aiSettings?.apiKey) {
|
||||
res.set("Content-Type", "text/xml");
|
||||
return res.send(empty());
|
||||
}
|
||||
|
||||
const chatTemplates = await storage.getAiChatTemplates(userId);
|
||||
const officeContact = await storage.getOfficeContact(userId);
|
||||
const officeName = (officeContact as any)?.officeName?.trim() || "";
|
||||
const convo = unknownPhoneConvos.get(normalizedFrom);
|
||||
let stage = convo?.stage ?? "initial";
|
||||
const language = convo?.language ?? "English";
|
||||
|
||||
// Reset conversation if idle for more than 5 minutes
|
||||
if (
|
||||
stage !== "initial" && stage !== "done" &&
|
||||
convo?.lastActivityAt &&
|
||||
Date.now() - convo.lastActivityAt.getTime() > CONVO_TIMEOUT_MS
|
||||
) {
|
||||
stage = "initial";
|
||||
unknownPhoneConvos.set(normalizedFrom, { userId, stage: "initial", language, lastActivityAt: new Date() });
|
||||
}
|
||||
|
||||
const replyUnknown = (
|
||||
text: string,
|
||||
nextStage: ConversationStage,
|
||||
pendingApptDate?: { date: Date; dateLabel: string },
|
||||
) => {
|
||||
unknownPhoneConvos.set(normalizedFrom, {
|
||||
userId, stage: nextStage, language,
|
||||
lastActivityAt: new Date(),
|
||||
...(pendingApptDate ? { pendingApptDate } : { pendingApptDate: convo?.pendingApptDate }),
|
||||
});
|
||||
res.set("Content-Type", "text/xml");
|
||||
return res.send(twimlReply(text));
|
||||
};
|
||||
|
||||
if (stage === "initial" || stage === "done") {
|
||||
// MSG 1: AI intro
|
||||
const rawGreeting = chatTemplates.newPatientGreeting ||
|
||||
`Hi! My name is Lisa, the dedicated AI assistant at {officeName}. I can help you schedule an appointment, check your insurance, and answer general questions 24/7.`;
|
||||
const introText = applyOfficeName(rawGreeting, officeName);
|
||||
|
||||
// MSG 2: Empathetic acknowledgment
|
||||
const empatheticText = getEmpatheticAck(Body, language);
|
||||
|
||||
// MSG 3: Detect intent from first message
|
||||
const isReschedule = /reschedule|rescheduler|change.*appoint|modify.*appoint|move.*appoint|reprogramar|reagendar|cambiar|mudar/i.test(Body);
|
||||
let msg3Unk: string;
|
||||
let nextStage3Unk: ConversationStage;
|
||||
|
||||
if (isReschedule) {
|
||||
const notFoundMsgs: Record<string, string> = {
|
||||
English: "I couldn't find an appointment associated with your number. Please leave your name and a good callback number and our receptionist will assist you as soon as possible.",
|
||||
Spanish: "No encontré una cita asociada a su número. Por favor deje su nombre y un número de contacto y nuestra recepcionista le atenderá lo antes posible.",
|
||||
Portuguese: "Não encontrei uma consulta associada ao seu número. Por favor deixe seu nome e um número de contato e nossa recepcionista lhe atenderá o mais breve possível.",
|
||||
Mandarin: "我找不到与您号码关联的预约。请留下您的姓名和联系电话，我们的前台将尽快与您联系。",
|
||||
Cantonese: "我找不到與您號碼關聯的預約。請留下您的姓名和聯絡電話，我們的接待員將盡快與您聯絡。",
|
||||
Arabic: "لم أجد موعداً مرتبطاً برقمك. يرجى ترك اسمك ورقم هاتف للتواصل وسيساعدك موظف الاستقبال في أقرب وقت.",
|
||||
"Haitian Creole": "Mwen pa jwenn yon randevou ki asosye ak nimewo ou. Tanpri kite non ou ak yon nimewo pou rele epi resepsyonis nou an pral ede ou pi vit posib.",
|
||||
};
|
||||
msg3Unk = notFoundMsgs[language] ?? notFoundMsgs["English"]!;
|
||||
nextStage3Unk = "collecting_contact_info";
|
||||
} else {
|
||||
const newOrExistingMsgs: Record<string, string> = {
|
||||
English: "Can you please tell me if you are a new or existing patient?",
|
||||
Spanish: "¿Puede decirme si es usted un paciente nuevo o existente?",
|
||||
Portuguese: "Pode me dizer se você é um paciente novo ou existente?",
|
||||
Mandarin: "请问您是新患者还是现有患者？",
|
||||
Cantonese: "請問您是新病人還是現有病人？",
|
||||
Arabic: "هل يمكنك إخباري إذا كنت مريضاً جديداً أم حالياً؟",
|
||||
"Haitian Creole": "Èske ou ka di mwen si ou se yon nouvo pasyan oswa yon pasyan egzistan?",
|
||||
};
|
||||
msg3Unk = newOrExistingMsgs[language] ?? newOrExistingMsgs["English"]!;
|
||||
nextStage3Unk = "asked_new_or_existing";
|
||||
}
|
||||
|
||||
// Update store then send all 3 in one TwiML response (guaranteed order)
|
||||
unknownPhoneConvos.set(normalizedFrom, {
|
||||
userId, stage: nextStage3Unk, language, lastActivityAt: new Date(),
|
||||
});
|
||||
res.set("Content-Type", "text/xml");
|
||||
return res.send(twimlMessages(introText, empatheticText, msg3Unk));
|
||||
}
|
||||
|
||||
// ── Unknown: asked_new_or_reschedule (fallback for in-progress conversations) ──
|
||||
if (stage === "asked_new_or_reschedule") {
|
||||
const isReschedule = /reschedule|rescheduler|change|modify|move|reprogramar|reagendar|cambiar|mudar/i.test(Body);
|
||||
if (isReschedule) {
|
||||
const notFoundMsgs: Record<string, string> = {
|
||||
English: "I couldn't find an appointment associated with your number. Please leave your name and a good callback number and our receptionist will assist you as soon as possible.",
|
||||
Spanish: "No encontré una cita asociada a su número. Por favor deje su nombre y un número de contacto y nuestra recepcionista le atenderá lo antes posible.",
|
||||
Portuguese: "Não encontrei uma consulta associada ao seu número. Por favor deixe seu nome e um número de contato e nossa recepcionista lhe atenderá o mais breve possível.",
|
||||
Mandarin: "我找不到与您号码关联的预约。请留下您的姓名和联系电话，我们的前台将尽快与您联系。",
|
||||
Cantonese: "我找不到與您號碼關聯的預約。請留下您的姓名和聯絡電話，我們的接待員將盡快與您聯絡。",
|
||||
Arabic: "لم أجد موعداً مرتبطاً برقمك. يرجى ترك اسمك ورقم هاتف للتواصل وسيساعدك موظف الاستقبال في أقرب وقت.",
|
||||
"Haitian Creole": "Mwen pa jwenn yon randevou ki asosye ak nimewo ou. Tanpri kite non ou ak yon nimewo pou rele epi resepsyonis nou an pral ede ou pi vit posib.",
|
||||
};
|
||||
return replyUnknown(notFoundMsgs[language] ?? notFoundMsgs["English"]!, "collecting_contact_info");
|
||||
}
|
||||
const newOrExistingMsgs: Record<string, string> = {
|
||||
English: "Can you please tell me if you are a new or existing patient?",
|
||||
Spanish: "¿Puede decirme si es usted un paciente nuevo o existente?",
|
||||
Portuguese: "Pode me dizer se você é um paciente novo ou existente?",
|
||||
Mandarin: "请问您是新患者还是现有患者？",
|
||||
Cantonese: "請問您是新病人還是現有病人？",
|
||||
Arabic: "هل يمكنك إخباري إذا كنت مريضاً جديداً أم حالياً؟",
|
||||
"Haitian Creole": "Èske ou ka di mwen si ou se yon nouvo pasyan oswa yon pasyan egzistan?",
|
||||
};
|
||||
return replyUnknown(newOrExistingMsgs[language] ?? newOrExistingMsgs["English"]!, "asked_new_or_existing");
|
||||
}
|
||||
|
||||
// ── Unknown: asked_appointment_time → parse date, check office hours ──
|
||||
if (stage === "asked_appointment_time") {
|
||||
const parsedDate = await parseDateOnlyFromMessage(Body, aiSettings.apiKey);
|
||||
if (!parsedDate) {
|
||||
const msgs: Record<string, string> = {
|
||||
English: "I didn't catch that. What day would you prefer? For example: 'May 28', 'next Monday', or '5/28'.",
|
||||
Spanish: "No entendí. ¿Qué día prefiere? Por ejemplo: '28 de mayo', 'próximo lunes' o '28/5'.",
|
||||
Portuguese: "Não entendi. Que dia você prefere? Por exemplo: '28 de maio', 'próxima segunda' ou '28/5'.",
|
||||
Mandarin: "我没听清。您希望哪天？例如：'5月28日'、'下周一'或'5/28'。",
|
||||
Cantonese: "我沒聽清。您希望哪天？例如：'5月28日'、'下週一'或'5/28'。",
|
||||
Arabic: "لم أفهم. ما اليوم الذي تفضله؟ مثلاً: '28 مايو' أو '5/28'.",
|
||||
"Haitian Creole": "Mwen pa konprann. Ki jou ou prefere? Pa egzanp: '28 me', 'Lendi pwochèn', oswa '5/28'.",
|
||||
};
|
||||
return replyUnknown(msgs[language] ?? msgs["English"]!, "asked_appointment_time");
|
||||
}
|
||||
const { date, dateLabel } = parsedDate;
|
||||
const dayCheck = await isOfficeDayOpen(date, userId);
|
||||
if (!dayCheck.open) {
|
||||
const msgs: Record<string, string> = {
|
||||
English: `Our office is closed on ${dateLabel} (${dayCheck.displayDay}). Can you please choose another day?`,
|
||||
Spanish: `Nuestra oficina está cerrada el ${dateLabel} (${dayCheck.displayDay}). ¿Puede elegir otro día?`,
|
||||
Portuguese: `Nosso consultório está fechado em ${dateLabel} (${dayCheck.displayDay}). Pode escolher outro dia?`,
|
||||
Mandarin: `我们诊所在 ${dateLabel}（${dayCheck.displayDay}）不开放。请您选择另一天好吗？`,
|
||||
Cantonese: `我們診所在 ${dateLabel}（${dayCheck.displayDay}）不開放。請您選擇另一天好嗎？`,
|
||||
Arabic: `مكتبنا مغلق في ${dateLabel} (${dayCheck.displayDay}). هل يمكنك اختيار يوم آخر؟`,
|
||||
"Haitian Creole": `Biwo nou fèmen nan ${dateLabel} (${dayCheck.displayDay}). Tanpri chwazi yon lòt jou?`,
|
||||
};
|
||||
return replyUnknown(msgs[language] ?? msgs["English"]!, "asked_appointment_time");
|
||||
}
|
||||
const askTimeMsgs: Record<string, string> = {
|
||||
English: `What time do you prefer on ${dateLabel}?`,
|
||||
Spanish: `¿A qué hora prefiere el ${dateLabel}?`,
|
||||
Portuguese: `Que horário você prefere em ${dateLabel}?`,
|
||||
Mandarin: `您希望在 ${dateLabel} 几点？`,
|
||||
Cantonese: `您希望在 ${dateLabel} 幾點？`,
|
||||
Arabic: `ما الوقت الذي تفضله في ${dateLabel}؟`,
|
||||
"Haitian Creole": `Ki lè ou prefere nan ${dateLabel}?`,
|
||||
};
|
||||
return replyUnknown(
|
||||
askTimeMsgs[language] ?? askTimeMsgs["English"]!,
|
||||
"asked_new_appt_time_for_date",
|
||||
{ date, dateLabel },
|
||||
);
|
||||
}
|
||||
|
||||
// ── Unknown: asked_new_appt_time_for_date → parse time, check hours ───
|
||||
if (stage === "asked_new_appt_time_for_date") {
|
||||
const pendingApptDate = convo?.pendingApptDate;
|
||||
if (!pendingApptDate) {
|
||||
return replyUnknown(
|
||||
"I lost track of the date. What day would you prefer?",
|
||||
"asked_appointment_time",
|
||||
);
|
||||
}
|
||||
const startTime = await parseTime(Body, aiSettings.apiKey);
|
||||
if (!startTime) {
|
||||
const msgs: Record<string, string> = {
|
||||
English: `I didn't catch the time. What time do you prefer on ${pendingApptDate.dateLabel}? For example: '10am' or '2pm'.`,
|
||||
Spanish: `No entendí la hora. ¿Qué hora prefiere el ${pendingApptDate.dateLabel}? Por ejemplo: '10am' o '2pm'.`,
|
||||
Portuguese: `Não entendi o horário. Que hora você prefere em ${pendingApptDate.dateLabel}? Por exemplo: '10h' ou '14h'.`,
|
||||
Mandarin: `我没听清时间。您在 ${pendingApptDate.dateLabel} 几点？例如：上午10点或下午2点。`,
|
||||
Cantonese: `我沒聽清時間。您在 ${pendingApptDate.dateLabel} 幾點？例如：上午10點或下午2點。`,
|
||||
Arabic: `لم أفهم الوقت. ما الوقت الذي تفضله في ${pendingApptDate.dateLabel}؟ مثلاً: 10 صباحاً أو 2 مساءً.`,
|
||||
"Haitian Creole": `Mwen pa konprann lè a. Ki lè ou prefere nan ${pendingApptDate.dateLabel}? Pa egzanp: 10am oswa 2pm.`,
|
||||
};
|
||||
return replyUnknown(msgs[language] ?? msgs["English"]!, "asked_new_appt_time_for_date");
|
||||
}
|
||||
const withinHours = await isWithinOfficeHours(pendingApptDate.date, startTime, userId);
|
||||
if (!withinHours) {
|
||||
const hoursDisplay = await getOfficeHoursDisplay(pendingApptDate.date, userId);
|
||||
const timeLbl = timeLabel(startTime);
|
||||
const msgs: Record<string, string> = {
|
||||
English: hoursDisplay
|
||||
? `Our office is not available at ${timeLbl} on ${pendingApptDate.dateLabel}. Our hours are ${hoursDisplay}. What other time do you prefer?`
|
||||
: `Our office is not available at ${timeLbl} on ${pendingApptDate.dateLabel}. What other time do you prefer?`,
|
||||
Spanish: hoursDisplay
|
||||
? `Nuestra oficina no está disponible a las ${timeLbl} el ${pendingApptDate.dateLabel}. Nuestro horario es ${hoursDisplay}. ¿Qué otro horario prefiere?`
|
||||
: `Nuestra oficina no está disponible a las ${timeLbl} el ${pendingApptDate.dateLabel}. ¿Qué otro horario prefiere?`,
|
||||
Portuguese: hoursDisplay
|
||||
? `Nosso consultório não está disponível às ${timeLbl} em ${pendingApptDate.dateLabel}. Nosso horário é ${hoursDisplay}. Que outro horário você prefere?`
|
||||
: `Nosso consultório não está disponível às ${timeLbl} em ${pendingApptDate.dateLabel}. Que outro horário você prefere?`,
|
||||
Mandarin: hoursDisplay
|
||||
? `我们诊所在 ${pendingApptDate.dateLabel} ${timeLbl} 不开放。工作时间是 ${hoursDisplay}。您希望改什么时间？`
|
||||
: `我们诊所在 ${pendingApptDate.dateLabel} ${timeLbl} 不开放。您希望改什么时间？`,
|
||||
Cantonese: hoursDisplay
|
||||
? `我們診所在 ${pendingApptDate.dateLabel} ${timeLbl} 不開放。工作時間是 ${hoursDisplay}。您希望改什麼時間？`
|
||||
: `我們診所在 ${pendingApptDate.dateLabel} ${timeLbl} 不開放。您希望改什麼時間？`,
|
||||
Arabic: hoursDisplay
|
||||
? `مكتبنا غير متاح في ${timeLbl} يوم ${pendingApptDate.dateLabel}. ساعات العمل: ${hoursDisplay}. ما وقت آخر تفضله؟`
|
||||
: `مكتبنا غير متاح في ${timeLbl} يوم ${pendingApptDate.dateLabel}. ما وقت آخر تفضله؟`,
|
||||
"Haitian Creole": hoursDisplay
|
||||
? `Biwo nou pa disponib a ${timeLbl} nan ${pendingApptDate.dateLabel}. Orè nou se ${hoursDisplay}. Ki lòt lè ou prefere?`
|
||||
: `Biwo nou pa disponib a ${timeLbl} nan ${pendingApptDate.dateLabel}. Ki lòt lè ou prefere?`,
|
||||
};
|
||||
return replyUnknown(msgs[language] ?? msgs["English"]!, "asked_new_appt_time_for_date");
|
||||
}
|
||||
const apptLabel = `${pendingApptDate.dateLabel} at ${timeLabel(startTime)}`;
|
||||
const confirmMsgs: Record<string, string> = {
|
||||
English: `Thank you! Your preferred appointment is ${apptLabel}. Our receptionist will confirm the details with you shortly.`,
|
||||
Spanish: `¡Gracias! Su cita preferida es el ${apptLabel}. Nuestra recepcionista confirmará los detalles con usted en breve.`,
|
||||
Portuguese: `Obrigado! Sua consulta preferida é em ${apptLabel}. Nossa recepcionista confirmará os detalhes em breve.`,
|
||||
Mandarin: `谢谢！您的预约时间为 ${apptLabel}。我们的前台将很快与您确认详情。`,
|
||||
Cantonese: `多謝！您的預約時間為 ${apptLabel}。我們的接待員將很快與您確認詳情。`,
|
||||
Arabic: `شكراً! موعدك المفضل هو ${apptLabel}. ستتواصل معك موظفة الاستقبال قريباً لتأكيد التفاصيل.`,
|
||||
"Haitian Creole": `Mèsi! Randevou ou a se ${apptLabel}. Resepsyonis nou an pral konfime detay yo ak ou byento.`,
|
||||
};
|
||||
return replyUnknown(confirmMsgs[language] ?? confirmMsgs["English"]!, "done");
|
||||
}
|
||||
|
||||
// Multi-step new patient stages for unknown numbers
|
||||
const unknownNewPatientStages: ConversationStage[] = [
|
||||
"new_patient_greeted", "asked_new_or_existing",
|
||||
"asked_new_patient_insurance", "asked_insurance_type",
|
||||
"asked_masshealth_check_consent", "asked_existing_insurance",
|
||||
"asked_appointment_preference",
|
||||
"asked_self_pay", "asked_other_insurance_after_inactive",
|
||||
"collecting_contact_info",
|
||||
];
|
||||
if (unknownNewPatientStages.includes(stage)) {
|
||||
const { reply: aiReply, nextStage } = await runNewPatientStep(
|
||||
Body, stage, language, aiSettings.apiKey, chatTemplates.generalFallback
|
||||
);
|
||||
return replyUnknown(aiReply, nextStage);
|
||||
}
|
||||
|
||||
res.set("Content-Type", "text/xml");
|
||||
return res.send(empty());
|
||||
}
|
||||
@@ -252,9 +590,22 @@ router.post("/webhook/sms", async (req: Request, res: Response): Promise<any> =>
|
||||
return res.send(empty());
|
||||
}
|
||||
|
||||
const language = patient.preferredLanguage || "English";
|
||||
const stage = await getStage(patient.userId, patient.id);
|
||||
const language = patient.preferredLanguage || "English";
|
||||
let stage = await getStage(patient.userId, patient.id);
|
||||
const chatTemplates = await storage.getAiChatTemplates(patient.userId);
|
||||
|
||||
// Reset conversation if idle for more than 5 minutes
|
||||
if (stage !== "initial" && stage !== "done") {
|
||||
const convRow = await db.patientConversation.findUnique({
|
||||
where: { patientId: patient.id },
|
||||
select: { updatedAt: true },
|
||||
});
|
||||
if (convRow?.updatedAt && Date.now() - convRow.updatedAt.getTime() > CONVO_TIMEOUT_MS) {
|
||||
clearPendingReschedule(patient.userId, patient.id);
|
||||
await setStage(patient.userId, patient.id, "initial");
|
||||
stage = "initial";
|
||||
}
|
||||
}
|
||||
const officeContact = await storage.getOfficeContact(patient.userId);
|
||||
const officeName = (officeContact as any)?.officeName?.trim() || "";
|
||||
|
||||
@@ -454,12 +805,200 @@ router.post("/webhook/sms", async (req: Request, res: Response): Promise<any> =>
|
||||
// Not MassHealth or said NO — fall through to normal graph handling
|
||||
}
|
||||
|
||||
// ── Stage: asked_new_or_reschedule ────────────────────────────────────
|
||||
if (stage === "asked_new_or_reschedule") {
|
||||
const isReschedule = /reschedule|rescheduler|change|modify|move|different|reprogramar|reagendar|cambiar|mudar|\b2\b/i.test(Body);
|
||||
const isNew = /new.*appoint|make.*appoint|book.*appoint|new patient|first.*time|nueva cita|nova consulta|\b1\b/i.test(Body);
|
||||
|
||||
if (isReschedule) {
|
||||
const apptDatetime = await getAppointmentDatetime(patient.id);
|
||||
if (apptDatetime) {
|
||||
const foundMsgs: Record<string, string> = {
|
||||
English: `Ok. Just to confirm, your current appointment is on ${apptDatetime}. When would you like to reschedule?`,
|
||||
Spanish: `De acuerdo. Solo para confirmar, su cita actual es el ${apptDatetime}. ¿Cuándo le gustaría reprogramarla?`,
|
||||
Portuguese: `Ok. Só para confirmar, sua consulta atual é em ${apptDatetime}. Quando você gostaria de reagendar?`,
|
||||
Mandarin: `好的。请确认一下，您当前的预约是 ${apptDatetime}。您想重新安排到什么时候？`,
|
||||
Cantonese: `好的。請確認一下，您目前的預約是 ${apptDatetime}。您想重新安排到什麼時候？`,
|
||||
Arabic: `حسناً. فقط للتأكيد، موعدك الحالي في ${apptDatetime}. متى تريد إعادة الجدولة؟`,
|
||||
"Haitian Creole": `Oke. Jis pou konfime, randevou aktyèl ou a se ${apptDatetime}. Ki lè ou ta renmen reprogramè?`,
|
||||
};
|
||||
return reply(foundMsgs[language] ?? foundMsgs["English"]!, "asked_reschedule_datetime");
|
||||
} else {
|
||||
const notFoundMsgs: Record<string, string> = {
|
||||
English: "Ok. I could not find your current appointment. Please tell me when you'd like to reschedule and our receptionist will contact you as soon as possible.",
|
||||
Spanish: "De acuerdo. No pude encontrar su cita actual. Por favor díganos cuándo le gustaría reprogramar y nuestra recepcionista le contactará lo antes posible.",
|
||||
Portuguese: "Ok. Não consegui encontrar sua consulta atual. Por favor diga-nos quando você gostaria de reagendar e nossa recepcionista entrará em contato o mais breve possível.",
|
||||
Mandarin: "好的。我找不到您当前的预约。请告诉我您希望重新安排的时间，我们的前台将尽快与您联系。",
|
||||
Cantonese: "好的。我找不到您目前的預約。請告訴我您希望重新安排的時間，我們的接待員將盡快與您聯絡。",
|
||||
Arabic: "حسناً. لم أجد موعدك الحالي. يرجى إخبارنا بالوقت الذي تريد إعادة الجدولة إليه وسيتصل بك موظف الاستقبال في أقرب وقت ممكن.",
|
||||
"Haitian Creole": "Oke. Mwen pa t jwenn randevou aktyèl ou. Tanpri di nou ki lè ou ta renmen reprogramè epi resepsyonis nou an pral kontakte ou pi vit posib.",
|
||||
};
|
||||
return reply(notFoundMsgs[language] ?? notFoundMsgs["English"]!, "done");
|
||||
}
|
||||
}
|
||||
|
||||
// "new appointment" or ambiguous → ask new/existing patient
|
||||
const newApptMsgs: Record<string, string> = {
|
||||
English: "No problem! To get started, are you an existing patient or a new patient?",
|
||||
Spanish: "¡Sin problema! Para comenzar, ¿es usted un paciente existente o un paciente nuevo?",
|
||||
Portuguese: "Sem problema! Para começar, você é um paciente existente ou um novo paciente?",
|
||||
Mandarin: "没问题！请问您是现有患者还是新患者？",
|
||||
Cantonese: "沒問題！請問您是現有病人還是新病人？",
|
||||
Arabic: "لا مشكلة! للبدء، هل أنت مريض حالي أم مريض جديد؟",
|
||||
"Haitian Creole": "Pa gen pwoblèm! Pou kòmanse, èske ou se yon pasyan egzistan oswa yon nouvo pasyan?",
|
||||
};
|
||||
return reply(newApptMsgs[language] ?? newApptMsgs["English"]!, "asked_new_or_existing");
|
||||
}
|
||||
|
||||
// ── Stage: asked_appointment_time → parse date, check office hours ───
|
||||
if (stage === "asked_appointment_time") {
|
||||
const parsedDate = await parseDateOnlyFromMessage(Body, aiSettings.apiKey);
|
||||
if (!parsedDate) {
|
||||
const msgs: Record<string, string> = {
|
||||
English: "I didn't catch that. What day would you prefer? For example: 'May 28', 'next Monday', or '5/28'.",
|
||||
Spanish: "No entendí. ¿Qué día prefiere? Por ejemplo: '28 de mayo', 'próximo lunes' o '28/5'.",
|
||||
Portuguese: "Não entendi. Que dia você prefere? Por exemplo: '28 de maio', 'próxima segunda' ou '28/5'.",
|
||||
Mandarin: "我没听清。您希望哪天？例如：'5月28日'、'下周一'或'5/28'。",
|
||||
Cantonese: "我沒聽清。您希望哪天？例如：'5月28日'、'下週一'或'5/28'。",
|
||||
Arabic: "لم أفهم. ما اليوم الذي تفضله؟ مثلاً: '28 مايو' أو '5/28'.",
|
||||
"Haitian Creole": "Mwen pa konprann. Ki jou ou prefere? Pa egzanp: '28 me', 'Lendi pwochèn', oswa '5/28'.",
|
||||
};
|
||||
return reply(msgs[language] ?? msgs["English"]!, "asked_appointment_time");
|
||||
}
|
||||
const { date, dateLabel } = parsedDate;
|
||||
const dayCheck = await isOfficeDayOpen(date, patient.userId);
|
||||
if (!dayCheck.open) {
|
||||
const msgs: Record<string, string> = {
|
||||
English: `Our office is closed on ${dateLabel} (${dayCheck.displayDay}). Can you please choose another day?`,
|
||||
Spanish: `Nuestra oficina está cerrada el ${dateLabel} (${dayCheck.displayDay}). ¿Puede elegir otro día?`,
|
||||
Portuguese: `Nosso consultório está fechado em ${dateLabel} (${dayCheck.displayDay}). Pode escolher outro dia?`,
|
||||
Mandarin: `我们诊所在 ${dateLabel}（${dayCheck.displayDay}）不开放。请您选择另一天好吗？`,
|
||||
Cantonese: `我們診所在 ${dateLabel}（${dayCheck.displayDay}）不開放。請您選擇另一天好嗎？`,
|
||||
Arabic: `مكتبنا مغلق في ${dateLabel} (${dayCheck.displayDay}). هل يمكنك اختيار يوم آخر؟`,
|
||||
"Haitian Creole": `Biwo nou fèmen nan ${dateLabel} (${dayCheck.displayDay}). Tanpri chwazi yon lòt jou?`,
|
||||
};
|
||||
return reply(msgs[language] ?? msgs["English"]!, "asked_appointment_time");
|
||||
}
|
||||
// Day is open — save pending date and ask for preferred time
|
||||
setPendingReschedule(patient.userId, patient.id, { newDate: date, dayLabel: dateLabel });
|
||||
const askTimeMsgs: Record<string, string> = {
|
||||
English: `What time do you prefer on ${dateLabel}?`,
|
||||
Spanish: `¿A qué hora prefiere el ${dateLabel}?`,
|
||||
Portuguese: `Que horário você prefere em ${dateLabel}?`,
|
||||
Mandarin: `您希望在 ${dateLabel} 几点？`,
|
||||
Cantonese: `您希望在 ${dateLabel} 幾點？`,
|
||||
Arabic: `ما الوقت الذي تفضله في ${dateLabel}؟`,
|
||||
"Haitian Creole": `Ki lè ou prefere nan ${dateLabel}?`,
|
||||
};
|
||||
return reply(askTimeMsgs[language] ?? askTimeMsgs["English"]!, "asked_new_appt_time_for_date");
|
||||
}
|
||||
|
||||
// ── Stage: asked_new_appt_time_for_date → parse time, check hours ────
|
||||
if (stage === "asked_new_appt_time_for_date") {
|
||||
const pending = getPendingReschedule(patient.userId, patient.id);
|
||||
if (!pending) {
|
||||
return reply("I lost track of the date. What day would you prefer?", "asked_appointment_time");
|
||||
}
|
||||
const startTime = await parseTime(Body, aiSettings.apiKey);
|
||||
if (!startTime) {
|
||||
const msgs: Record<string, string> = {
|
||||
English: `I didn't catch the time. What time do you prefer on ${pending.dayLabel}? For example: '10am' or '2pm'.`,
|
||||
Spanish: `No entendí la hora. ¿Qué hora prefiere el ${pending.dayLabel}? Por ejemplo: '10am' o '2pm'.`,
|
||||
Portuguese: `Não entendi o horário. Que hora você prefere em ${pending.dayLabel}? Por exemplo: '10h' ou '14h'.`,
|
||||
Mandarin: `我没听清时间。您在 ${pending.dayLabel} 几点？例如：上午10点或下午2点。`,
|
||||
Cantonese: `我沒聽清時間。您在 ${pending.dayLabel} 幾點？例如：上午10點或下午2點。`,
|
||||
Arabic: `لم أفهم الوقت. ما الوقت الذي تفضله في ${pending.dayLabel}؟ مثلاً: 10 صباحاً أو 2 مساءً.`,
|
||||
"Haitian Creole": `Mwen pa konprann lè a. Ki lè ou prefere nan ${pending.dayLabel}? Pa egzanp: 10am oswa 2pm.`,
|
||||
};
|
||||
return reply(msgs[language] ?? msgs["English"]!, "asked_new_appt_time_for_date");
|
||||
}
|
||||
const withinHours = await isWithinOfficeHours(pending.newDate, startTime, patient.userId);
|
||||
if (!withinHours) {
|
||||
const hoursDisplay = await getOfficeHoursDisplay(pending.newDate, patient.userId);
|
||||
const timeLbl = timeLabel(startTime);
|
||||
const msgs: Record<string, string> = {
|
||||
English: hoursDisplay
|
||||
? `Our office is not available at ${timeLbl} on ${pending.dayLabel}. Our hours are ${hoursDisplay}. What other time do you prefer?`
|
||||
: `Our office is not available at ${timeLbl} on ${pending.dayLabel}. What other time do you prefer?`,
|
||||
Spanish: hoursDisplay
|
||||
? `Nuestra oficina no está disponible a las ${timeLbl} el ${pending.dayLabel}. Nuestro horario es ${hoursDisplay}. ¿Qué otro horario prefiere?`
|
||||
: `Nuestra oficina no está disponible a las ${timeLbl} el ${pending.dayLabel}. ¿Qué otro horario prefiere?`,
|
||||
Portuguese: hoursDisplay
|
||||
? `Nosso consultório não está disponível às ${timeLbl} em ${pending.dayLabel}. Nosso horário é ${hoursDisplay}. Que outro horário você prefere?`
|
||||
: `Nosso consultório não está disponível às ${timeLbl} em ${pending.dayLabel}. Que outro horário você prefere?`,
|
||||
Mandarin: hoursDisplay
|
||||
? `我们诊所在 ${pending.dayLabel} ${timeLbl} 不开放。工作时间是 ${hoursDisplay}。您希望改什么时间？`
|
||||
: `我们诊所在 ${pending.dayLabel} ${timeLbl} 不开放。您希望改什么时间？`,
|
||||
Cantonese: hoursDisplay
|
||||
? `我們診所在 ${pending.dayLabel} ${timeLbl} 不開放。工作時間是 ${hoursDisplay}。您希望改什麼時間？`
|
||||
: `我們診所在 ${pending.dayLabel} ${timeLbl} 不開放。您希望改什麼時間？`,
|
||||
Arabic: hoursDisplay
|
||||
? `مكتبنا غير متاح في ${timeLbl} يوم ${pending.dayLabel}. ساعات العمل: ${hoursDisplay}. ما وقت آخر تفضله؟`
|
||||
: `مكتبنا غير متاح في ${timeLbl} يوم ${pending.dayLabel}. ما وقت آخر تفضله؟`,
|
||||
"Haitian Creole": hoursDisplay
|
||||
? `Biwo nou pa disponib a ${timeLbl} nan ${pending.dayLabel}. Orè nou se ${hoursDisplay}. Ki lòt lè ou prefere?`
|
||||
: `Biwo nou pa disponib a ${timeLbl} nan ${pending.dayLabel}. Ki lòt lè ou prefere?`,
|
||||
};
|
||||
return reply(msgs[language] ?? msgs["English"]!, "asked_new_appt_time_for_date");
|
||||
}
|
||||
clearPendingReschedule(patient.userId, patient.id);
|
||||
const apptLabel = `${pending.dayLabel} at ${timeLabel(startTime)}`;
|
||||
|
||||
// Calculate end time (60-minute default slot)
|
||||
const [nh, nm] = startTime.split(":").map(Number);
|
||||
const endTotal = nh! * 60 + nm! + 60;
|
||||
const endTime = `${String(Math.floor(endTotal / 60)).padStart(2, "0")}:${String(endTotal % 60).padStart(2, "0")}`;
|
||||
|
||||
// Look up patient name + find first staff for this office
|
||||
const [patientRecord, firstStaff] = await Promise.all([
|
||||
db.patient.findUnique({
|
||||
where: { id: patient.id },
|
||||
select: { firstName: true, lastName: true },
|
||||
}),
|
||||
db.staff.findFirst({
|
||||
where: { userId: patient.userId },
|
||||
orderBy: { id: "asc" },
|
||||
}),
|
||||
]);
|
||||
|
||||
// Create the appointment if a staff member exists
|
||||
if (firstStaff) {
|
||||
try {
|
||||
await storage.createAppointment({
|
||||
patientId: patient.id,
|
||||
userId: patient.userId,
|
||||
staffId: firstStaff.id,
|
||||
title: `AI Scheduled - ${(patientRecord?.firstName ?? "") + " " + (patientRecord?.lastName ?? "")}`.trim(),
|
||||
date: pending.newDate,
|
||||
startTime,
|
||||
endTime,
|
||||
type: "checkup",
|
||||
status: "scheduled",
|
||||
movedByAi: true,
|
||||
} as any);
|
||||
} catch { /* silent — message still sent, staff can create manually */ }
|
||||
}
|
||||
|
||||
const confirmMsgs: Record<string, string> = {
|
||||
English: `Thank you! Your preferred appointment at ${apptLabel} was scheduled. Our receptionist will confirm it with you shortly.`,
|
||||
Spanish: `¡Gracias! Su cita preferida el ${apptLabel} fue programada. Nuestra recepcionista lo confirmará con usted en breve.`,
|
||||
Portuguese: `Obrigado! Sua consulta preferida em ${apptLabel} foi agendada. Nossa recepcionista confirmará com você em breve.`,
|
||||
Mandarin: `谢谢！您在 ${apptLabel} 的预约已安排。我们的前台将很快与您确认。`,
|
||||
Cantonese: `多謝！您在 ${apptLabel} 的預約已安排。我們的接待員將很快與您確認。`,
|
||||
Arabic: `شكراً! تم جدولة موعدك في ${apptLabel}. ستتواصل معك موظفة الاستقبال قريباً لتأكيده.`,
|
||||
"Haitian Creole": `Mèsi! Randevou ou a nan ${apptLabel} pwograme. Resepsyonis nou an pral konfime li ak ou byento.`,
|
||||
};
|
||||
return reply(confirmMsgs[language] ?? confirmMsgs["English"]!, "done");
|
||||
}
|
||||
|
||||
// ── Stage: new_patient_greeted + multi-step new patient stages ────────
|
||||
const newPatientStages: ConversationStage[] = [
|
||||
"new_patient_greeted", "asked_new_or_existing",
|
||||
"asked_new_patient_insurance", "asked_existing_insurance",
|
||||
"asked_appointment_time",
|
||||
"asked_appointment_preference", "asked_self_pay",
|
||||
"asked_new_patient_insurance", "asked_insurance_type",
|
||||
"asked_masshealth_check_consent", "asked_existing_insurance",
|
||||
"asked_appointment_preference",
|
||||
"asked_self_pay", "asked_other_insurance_after_inactive",
|
||||
"collecting_contact_info",
|
||||
];
|
||||
if (newPatientStages.includes(stage)) {
|
||||
const { reply: aiReply, nextStage } = await runNewPatientStep(
|
||||
@@ -518,17 +1057,78 @@ router.post("/webhook/sms", async (req: Request, res: Response): Promise<any> =>
|
||||
}
|
||||
}
|
||||
|
||||
// ── Stage: initial (no active conversation) ───────────────────────────
|
||||
// Check after-hours: if enabled and currently outside office hours → start new-patient flow
|
||||
// ── Stage: initial / done (patient texts in fresh) ───────────────────
|
||||
if (stage === "initial" || stage === "done") {
|
||||
const openPhoneReply = await storage.getOpenPhoneReply(patient.userId);
|
||||
const afterHoursEnabled = await getAfterHoursHandoff(patient.userId);
|
||||
const outsideHours = await isAfterHours(patient.userId);
|
||||
|
||||
if (afterHoursEnabled && outsideHours) {
|
||||
if (openPhoneReply || (afterHoursEnabled && outsideHours)) {
|
||||
// MSG 1: AI self-introduction
|
||||
const rawGreeting = chatTemplates.newPatientGreeting ||
|
||||
`Hi! My name is Lisa, the dedicated AI assistant at {officeName}. I can help you schedule an appointment, check your insurance, and answer general questions 24/7. How can I help you today?`;
|
||||
`Hi! My name is Lisa, the dedicated AI assistant at {officeName}. I can help you schedule an appointment, check your insurance, and answer general questions 24/7.`;
|
||||
const introText = applyOfficeName(rawGreeting, officeName);
|
||||
|
||||
return reply(applyOfficeName(rawGreeting, officeName), "new_patient_greeted");
|
||||
// MSG 2: Empathetic acknowledgment of the patient's message
|
||||
const empatheticText = getEmpatheticAck(Body, language);
|
||||
|
||||
// MSG 3: Detect reschedule vs new appointment from initial text
|
||||
const isRescheduleIntent = /reschedule|rescheduler|change.*appoint|modify.*appoint|move.*appoint|reprogramar|reagendar|cambiar|mudar/i.test(Body);
|
||||
|
||||
let msg3: string;
|
||||
let nextStage3: ConversationStage;
|
||||
|
||||
if (isRescheduleIntent) {
|
||||
const apptDatetime = await getAppointmentDatetime(patient.id);
|
||||
if (apptDatetime) {
|
||||
const foundMsgs: Record<string, string> = {
|
||||
English: `Ok. Just to confirm, your current appointment is on ${apptDatetime}. When would you like to reschedule?`,
|
||||
Spanish: `De acuerdo. Solo para confirmar, su cita actual es el ${apptDatetime}. ¿Cuándo le gustaría reprogramarla?`,
|
||||
Portuguese: `Ok. Só para confirmar, sua consulta atual é em ${apptDatetime}. Quando você gostaria de reagendar?`,
|
||||
Mandarin: `好的。请确认一下，您当前的预约是 ${apptDatetime}。您想重新安排到什么时候？`,
|
||||
Cantonese: `好的。請確認一下，您目前的預約是 ${apptDatetime}。您想重新安排到什麼時候？`,
|
||||
Arabic: `حسناً. فقط للتأكيد، موعدك الحالي في ${apptDatetime}. متى تريد إعادة الجدولة؟`,
|
||||
"Haitian Creole": `Oke. Jis pou konfime, randevou aktyèl ou a se ${apptDatetime}. Ki lè ou ta renmen reprogramè?`,
|
||||
};
|
||||
msg3 = foundMsgs[language] ?? foundMsgs["English"]!;
|
||||
nextStage3 = "asked_reschedule_datetime";
|
||||
} else {
|
||||
const notFoundMsgs: Record<string, string> = {
|
||||
English: "Ok. I could not find your current appointment. Please tell me when you'd like to reschedule and our receptionist will contact you as soon as possible.",
|
||||
Spanish: "De acuerdo. No pude encontrar su cita actual. Por favor díganos cuándo le gustaría reprogramar y nuestra recepcionista le contactará lo antes posible.",
|
||||
Portuguese: "Ok. Não consegui encontrar sua consulta atual. Por favor, diga-nos quando você gostaria de reagendar e nossa recepcionista entrará em contato o mais breve possível.",
|
||||
Mandarin: "好的。我找不到您当前的预约。请告诉我您希望重新安排的时间，我们的前台将尽快与您联系。",
|
||||
Cantonese: "好的。我找不到您目前的預約。請告訴我您希望重新安排的時間，我們的接待員將盡快與您聯絡。",
|
||||
Arabic: "حسناً. لم أجد موعدك الحالي. يرجى إخبارنا بالوقت الذي تريد إعادة الجدولة إليه وسيتصل بك موظف الاستقبال في أقرب وقت ممكن.",
|
||||
"Haitian Creole": "Oke. Mwen pa t jwenn randevou aktyèl ou. Tanpri di nou ki lè ou ta renmen reprogramè epi resepsyonis nou an pral kontakte ou pi vit posib.",
|
||||
};
|
||||
msg3 = notFoundMsgs[language] ?? notFoundMsgs["English"]!;
|
||||
nextStage3 = "done";
|
||||
}
|
||||
} else {
|
||||
// New appointment (or any other intent) → ask new or existing patient
|
||||
const newOrExistingMsgs: Record<string, string> = {
|
||||
English: "Can you please tell me if you are a new or existing patient?",
|
||||
Spanish: "¿Puede decirme si es usted un paciente nuevo o existente?",
|
||||
Portuguese: "Pode me dizer se você é um paciente novo ou existente?",
|
||||
Mandarin: "请问您是新患者还是现有患者？",
|
||||
Cantonese: "請問您是新病人還是現有病人？",
|
||||
Arabic: "هل يمكنك إخباري إذا كنت مريضاً جديداً أم حالياً؟",
|
||||
"Haitian Creole": "Èske ou ka di mwen si ou se yon nouvo pasyan oswa yon pasyan egzistan?",
|
||||
};
|
||||
msg3 = newOrExistingMsgs[language] ?? newOrExistingMsgs["English"]!;
|
||||
nextStage3 = "asked_new_or_existing";
|
||||
}
|
||||
|
||||
// Save all 3 outbound messages and set stage
|
||||
await saveOutbound(patient.id, introText);
|
||||
await saveOutbound(patient.id, empatheticText);
|
||||
await saveOutbound(patient.id, msg3);
|
||||
await setStage(patient.userId, patient.id, nextStage3);
|
||||
|
||||
// Send all 3 in one TwiML response — Twilio guarantees delivery order
|
||||
res.set("Content-Type", "text/xml");
|
||||
return res.send(twimlMessages(introText, empatheticText, msg3));
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
@@ -12,4 +12,17 @@ export const aiSettingsStorage = {
|
||||
create: { userId, apiKey },
|
||||
});
|
||||
},
|
||||
|
||||
async getOpenPhoneReply(userId: number): Promise<boolean> {
|
||||
const row = await db.aiSettings.findUnique({ where: { userId } });
|
||||
return row?.openPhoneReply ?? false;
|
||||
},
|
||||
|
||||
async setOpenPhoneReply(userId: number, enabled: boolean): Promise<void> {
|
||||
await db.aiSettings.upsert({
|
||||
where: { userId },
|
||||
update: { openPhoneReply: enabled },
|
||||
create: { userId, apiKey: "", openPhoneReply: enabled },
|
||||
});
|
||||
},
|
||||
};
|
||||
|
||||
@@ -3,9 +3,10 @@ import { useQuery, useMutation } from "@tanstack/react-query";
|
||||
import { Card, CardContent } from "@/components/ui/card";
|
||||
import { Button } from "@/components/ui/button";
|
||||
import { Textarea } from "@/components/ui/textarea";
|
||||
import { Switch } from "@/components/ui/switch";
|
||||
import { useToast } from "@/hooks/use-toast";
|
||||
import { apiRequest, queryClient } from "@/lib/queryClient";
|
||||
import { Bot, CalendarCheck, UserPlus, MessageCircle, Info, GitFork, MessageSquare, Trash2, Plus } from "lucide-react";
|
||||
import { Bot, CalendarCheck, UserPlus, MessageCircle, Info, GitFork, MessageSquare, Trash2, Plus, Zap } from "lucide-react";
|
||||
import { Tabs, TabsList, TabsTrigger, TabsContent } from "@/components/ui/tabs";
|
||||
|
||||
// ─── Types ────────────────────────────────────────────────────────────────────
|
||||
@@ -546,6 +547,39 @@ export function AiChatSettingsCard() {
|
||||
const [generalFallback, setGeneralFallback] = useState(DEFAULTS.generalFallback);
|
||||
const initialized = useRef(false);
|
||||
|
||||
const [openPhoneReply, setOpenPhoneReply] = useState(false);
|
||||
|
||||
const { data: advancedSettings } = useQuery<{ openPhoneReply: boolean }>({
|
||||
queryKey: ["/api/ai/advanced-settings"],
|
||||
queryFn: async () => {
|
||||
const res = await apiRequest("GET", "/api/ai/advanced-settings");
|
||||
if (!res.ok) return { openPhoneReply: false };
|
||||
return res.json();
|
||||
},
|
||||
staleTime: Infinity,
|
||||
refetchOnWindowFocus: false,
|
||||
});
|
||||
|
||||
useEffect(() => {
|
||||
if (advancedSettings) setOpenPhoneReply(advancedSettings.openPhoneReply ?? false);
|
||||
}, [advancedSettings]);
|
||||
|
||||
const openPhoneReplyMutation = useMutation({
|
||||
mutationFn: async (enabled: boolean) => {
|
||||
const res = await apiRequest("PUT", "/api/ai/advanced-settings", { openPhoneReply: enabled });
|
||||
if (!res.ok) throw new Error("Failed to save");
|
||||
return res.json();
|
||||
},
|
||||
onSuccess: (data) => {
|
||||
setOpenPhoneReply(data.openPhoneReply);
|
||||
queryClient.invalidateQueries({ queryKey: ["/api/ai/advanced-settings"] });
|
||||
toast({ title: data.openPhoneReply ? "Open reply enabled" : "Open reply disabled" });
|
||||
},
|
||||
onError: () => {
|
||||
toast({ title: "Error", description: "Failed to save setting.", variant: "destructive" });
|
||||
},
|
||||
});
|
||||
|
||||
// ── SMS template list ──────────────────────────────────────────
|
||||
const [smsTemplates, setSmsTemplates] = useState<SmsTemplate[]>([]);
|
||||
const smsInitialized = useRef(false);
|
||||
@@ -698,6 +732,29 @@ export function AiChatSettingsCard() {
|
||||
return (
|
||||
<div className="space-y-6">
|
||||
|
||||
{/* ── Advanced: Open Phone Reply toggle ───────────────────── */}
|
||||
<Card>
|
||||
<CardContent className="py-6">
|
||||
<div className="flex items-center justify-between gap-4">
|
||||
<div className="flex items-start gap-3">
|
||||
<Zap className="h-5 w-5 text-primary mt-0.5 flex-shrink-0" />
|
||||
<div>
|
||||
<p className="text-sm font-semibold leading-snug">Respond to any phone number at any time</p>
|
||||
<p className="text-xs text-muted-foreground mt-0.5">
|
||||
When enabled, the AI will reply to all incoming texts — including unknown numbers not yet in your patient list — 24/7 regardless of office hours. When disabled, the AI only responds during after-hours.
|
||||
</p>
|
||||
</div>
|
||||
</div>
|
||||
<Switch
|
||||
checked={openPhoneReply}
|
||||
disabled={openPhoneReplyMutation.isPending}
|
||||
onCheckedChange={(val) => openPhoneReplyMutation.mutate(val)}
|
||||
className="flex-shrink-0"
|
||||
/>
|
||||
</div>
|
||||
</CardContent>
|
||||
</Card>
|
||||
|
||||
{/* ── Section 0: SMS Templates ─────────────────────────────── */}
|
||||
<Card>
|
||||
<CardContent className="py-6 space-y-5">
|
||||
|
||||
Reference in New Issue
Block a user