diff --git a/apps/Backend/src/queue/processors/bcbsMaEligibilityProcessor.ts b/apps/Backend/src/queue/processors/bcbsMaEligibilityProcessor.ts
index 812657eb..99128d9c 100644
--- a/apps/Backend/src/queue/processors/bcbsMaEligibilityProcessor.ts
+++ b/apps/Backend/src/queue/processors/bcbsMaEligibilityProcessor.ts
@@ -53,32 +53,15 @@ async function processBcbsMaResult(
   let createdPdfFileId: number | null = null;
 
   try {
-    // Resolve patient name
-    const rawName =
-      typeof seleniumResult?.patientName === "string" ? seleniumResult.patientName.trim() : null;
-
-    let firstName: string;
-    let lastName: string;
-
-    if (rawName) {
-      if (rawName.includes(",")) {
-        const [last, ...firstParts] = rawName.split(",").map((s: string) => s.trim());
-        lastName = last || formLastName || "";
-        firstName = firstParts.join(" ").trim() || formFirstName || "";
-      } else {
-        const parsed = splitName(rawName);
-        if (!parsed.lastName) {
-          lastName = parsed.firstName || formLastName || "";
-          firstName = formFirstName || "";
-        } else {
-          firstName = parsed.firstName || formFirstName || "";
-          lastName = parsed.lastName || formLastName || "";
-        }
-      }
-    } else {
-      firstName = formFirstName ?? "";
-      lastName = formLastName ?? "";
-    }
+    // Prefer names extracted from the BCBS MA results page (Demographic Information section)
+    const firstName: string =
+      (typeof seleniumResult?.firstName === "string" && seleniumResult.firstName.trim())
+        ? seleniumResult.firstName.trim()
+        : (formFirstName ?? "");
+    const lastName: string =
+      (typeof seleniumResult?.lastName === "string" && seleniumResult.lastName.trim())
+        ? seleniumResult.lastName.trim()
+        : (formLastName ?? "");
 
     await createOrUpdatePatientByInsuranceId({ insuranceId, firstName, lastName, dob: formDob, userId });
 
diff --git a/apps/Frontend/src/components/insurance-status/bcbs-ma-button-modal.tsx b/apps/Frontend/src/components/insurance-status/bcbs-ma-button-modal.tsx
index eac35c5b..5a362758 100644
--- a/apps/Frontend/src/components/insurance-status/bcbs-ma-button-modal.tsx
+++ b/apps/Frontend/src/components/insurance-status/bcbs-ma-button-modal.tsx
@@ -265,7 +265,7 @@ export function BcbsMaEligibilityButton({
     <>
       <Button
         className="w-full"
-        variant="outline"
+        variant="default"
         disabled={isFormIncomplete || isStarting}
         onClick={handleStart}
       >
diff --git a/apps/SeleniumService/selenium_BCBS_MA_eligibilityCheckWorker.py b/apps/SeleniumService/selenium_BCBS_MA_eligibilityCheckWorker.py
index fa8126a2..68277833 100644
--- a/apps/SeleniumService/selenium_BCBS_MA_eligibilityCheckWorker.py
+++ b/apps/SeleniumService/selenium_BCBS_MA_eligibilityCheckWorker.py
@@ -307,8 +307,16 @@ class AutomationBCBSMAEligibilityCheck:
           7. Click Submit → wait for results page → PDF
         """
         from selenium.webdriver.support.ui import Select
+        from selenium.webdriver.common.action_chains import ActionChains
+        from selenium.webdriver.common.keys import Keys
 
         try:
+            # New Eligibility Request opens in a new tab — switch to the latest one
+            self._wait(10).until(lambda d: len(d.window_handles) >= 2)
+            self.driver.switch_to.window(self.driver.window_handles[-1])
+            print(f"[BCBS MA step2] Switched to tab ({len(self.driver.window_handles)} open): {self.driver.current_url[:70]}")
+            time.sleep(2)
+
             print("[BCBS MA step2] Filling Eligibility Identifier form...")
 
             # 1. Enter provider NPI
@@ -362,9 +370,6 @@ class AutomationBCBSMAEligibilityCheck:
             print(f"[BCBS MA step2] Member ID entered: {self.member_id}")
 
             # 6. Date of birth — id="subscriberDateOfBirth", placeholder="mm/dd/yyyy"
-            from selenium.webdriver.common.action_chains import ActionChains
-            from selenium.webdriver.common.keys import Keys
-
             dob_formatted = self._dob_mmddyyyy()
             dob_input = self._wait(10).until(
                 EC.presence_of_element_located((By.ID, "subscriberDateOfBirth"))
@@ -409,7 +414,7 @@ class AutomationBCBSMAEligibilityCheck:
             except Exception as e:
                 print(f"[BCBS MA step2] Expand All not found or failed: {e}")
 
-            # Extract eligibility status
+            # Extract eligibility status and patient name from live page text
             page_text = self.driver.find_element(By.TAG_NAME, "body").text
             text_lower = page_text.lower()
             if "not eligible" in text_lower or "inactive" in text_lower or "terminated" in text_lower:
@@ -419,8 +424,43 @@ class AutomationBCBSMAEligibilityCheck:
             else:
                 eligibility = "Unknown"
 
-            patient_name = f"{self.first_name} {self.last_name}".strip()
-            print(f"[BCBS MA step2] Eligibility: {eligibility}")
+            # Extract first/last name from DOM — scope to "Patient Information" column only
+            # to avoid picking up the duplicate values in the Subscriber Information column.
+            first_name = self.first_name
+            last_name = self.last_name
+            try:
+                # Find the "Patient Information" header, then search within its parent container
+                patient_section = self.driver.find_element(By.XPATH,
+                    "//*[normalize-space(text())='Patient Information']/ancestor::*[3]"
+                )
+                section_text = patient_section.text
+                print(f"[BCBS MA step2] Patient section text:\n{section_text[:300]}")
+
+                lines = section_text.split("\n")
+                capturing_last = False
+                for line in lines:
+                    stripped = line.strip()
+                    if "First Name:" in stripped and not first_name:
+                        val = stripped.split("First Name:", 1)[1].strip()
+                        val = val.split("Middle Name:")[0].split("Last Name:")[0].strip()
+                        if val:
+                            first_name = val
+                    elif "Last Name:" in stripped and not last_name:
+                        val = stripped.split("Last Name:", 1)[1].strip()
+                        val = val.split("SSN:")[0].split("Date of Birth:")[0].split("Member ID:")[0].strip()
+                        if val:
+                            last_name = val
+                        capturing_last = True
+                    elif capturing_last:
+                        if stripped and ":" not in stripped and stripped == stripped.upper():
+                            last_name += " " + stripped
+                        capturing_last = False
+                    if first_name and last_name and not capturing_last:
+                        break
+
+                print(f"[BCBS MA step2] Extracted — First: '{first_name}', Last: '{last_name}'")
+            except Exception as e:
+                print(f"[BCBS MA step2] Name extraction failed: {e}")
 
             # PDF the results page via CDP
             pdf_base64 = ""
@@ -447,10 +487,16 @@ class AutomationBCBSMAEligibilityCheck:
             except Exception as e:
                 print(f"[BCBS MA step2] PDF generation failed: {e}")
 
+
+            patient_name = f"{first_name} {last_name}".strip()
+            print(f"[BCBS MA step2] Eligibility: {eligibility}, Patient: {patient_name}")
+
             return {
                 "status": "success",
                 "eligibility": eligibility,
                 "patientName": patient_name,
+                "firstName": first_name,
+                "lastName": last_name,
                 "memberId": self.member_id,
                 "insurerName": "BCBS MA",
                 "pdfBase64": pdf_base64,