feat: AI SMS reminder flow with two-message intro, smart reschedule with availability checks
- Reminder flow: send AI self-introduction as message 1 (Twilio REST API), intent response as message 2 (TwiML) so intro always arrives first - LangGraph reminder graph: classify yes/no/other from patient reply; 'no' now asks 'When would you like to reschedule?' directly - Reschedule flow: new asked_reschedule_datetime stage replaces multi-step ASAP/next-week flow - Date-only reply (e.g. '5/18'): ask for time separately, then confirm - Date+time reply (e.g. '5/18 at 10am'): go straight to confirmation - new asked_reschedule_time_for_date and asked_reschedule_confirm_datetime stages - Date/time parsing: regex handles M/D and am/pm formats first; falls back to Gemini for natural language - Day-level office hours check: if requested day is closed (e.g. Sunday), reply 'Our office is closed on [date]. Choose another day?' - Time-level office hours check: if requested time is outside working hours (e.g. 12pm during lunch), reply with actual hours (e.g. '9:00 am – 12:00 pm and 1:00 pm – 5:00 pm') - Slot availability check: verifies no conflicting appointment for same staff member - After appointment confirmed: patient thank-you reply triggers warm closing with upcoming appointment time - Schedule page: office hours summary bar above grid showing today's configured hours with link to settings Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
This commit is contained in:
Gitead
co-authored by
Claude Sonnet 4.6
Claude Sonnet 4.6
parent
585b448b6e
commit
1ff843bc79
@@ -17,7 +17,10 @@ export type ConversationStage =
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| "asked_reschedule_preference"
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| "asked_reschedule_asap"
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| "asked_reschedule_next_week"
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| "asked_reschedule_time";
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| "asked_reschedule_time"
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| "asked_reschedule_datetime"
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| "asked_reschedule_time_for_date"
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| "asked_reschedule_confirm_datetime";
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// ── Conversation stage + AI handoff per patient (DB-persisted) ────────────────
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@@ -77,6 +80,7 @@ export async function startRescheduleConversation(userId: number, patientId: num
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interface PendingReschedule {
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newDate: Date;
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dayLabel: string;
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startTime?: string; // "HH:MM" — set when full datetime was parsed together
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}
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const pendingRescheduleStore = new Map<string, PendingReschedule>();
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@@ -19,7 +19,7 @@ function classifyNode(state: GraphStateType) {
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const text = state.message.toLowerCase().trim();
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const yesPatterns = /\b(yes|yeah|yep|yup|sure|ok|okay|confirmed|confirm|will be there|sounds good|see you|great|perfect|absolutely|definitely|sí|si|claro|por supuesto|confirmo|de acuerdo|seguro|estaré|sim|confirmado|com certeza|好的|确认|可以|好|明白|نعم|حسنا|موافق|wi|dakò|oke)\b/;
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const noPatterns = /\b(no|nope|can't|cannot|won't|not available|unavailable|cancel|reschedule|busy|sorry|unable|not coming|not going|no puedo|no podré|cancelar|reprogramar|ocupado|lo siento|não posso|não vou|reagendar|占线|无法|取消|لا|لا أستطيع|إلغاء|pa kapab|pa ka)\b/;
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const noPatterns = /\b(no|nope|can't|cannot|won't|not available|unavailable|cancel|reschedule|busy|sorry|unable|not coming|not going|no puedo|no podré|cancelar|reprogramar|ocupado|lo siento|não posso|não vou|reagendar|占线|无法|取消|لا|لا أستطيع|إلغاء|pa kapab|pa ka|can not make|cannot make|not make|make it)\b/;
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if (yesPatterns.test(text)) return { intent: "yes" };
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if (noPatterns.test(text)) return { intent: "no" };
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@@ -51,13 +51,13 @@ function buildConfirmFallback(lang: string, apptDatetime: string): string {
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// ── Reschedule fallbacks ──────────────────────────────────────────────────────
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const RESCHEDULE_FALLBACKS: Record<string, string> = {
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English: "It is understandable! Would you like to reschedule?",
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Spanish: "¡Lo entendemos! ¿Le gustaría reprogramar su cita?",
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Portuguese: "Entendemos! Gostaria de reagendar a sua consulta?",
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Mandarin: "我们理解！您想重新安排预约吗？",
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Cantonese: "我們理解！您想重新安排預約嗎？",
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Arabic: "نتفهم ذلك! هل تود إعادة جدولة موعدك؟",
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"Haitian Creole": "Nou konprann! Èske ou ta renmen repwograme randevou ou?",
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English: "It is understandable! When would you like to reschedule?",
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Spanish: "¡Lo entendemos! ¿Cuándo le gustaría reprogramar su cita?",
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Portuguese: "Entendemos! Quando gostaria de reagendar a sua consulta?",
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Mandarin: "我们理解！您想什么时候重新安排预约？",
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Cantonese: "我們理解！您想幾時重新安排預約？",
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Arabic: "نتفهم ذلك! متى تود إعادة جدولة موعدك؟",
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"Haitian Creole": "Nou konprann! Ki lè ou ta renmen repwograme randevou ou?",
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};
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// ── New-appointment fallbacks (other intent, appointment keywords detected) ───
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@@ -101,7 +101,7 @@ async function confirmNode(state: GraphStateType, config: any) {
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{
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role: "system",
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content:
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`You are a friendly dental office assistant. Write a short, warm SMS reply (1-2 sentences max) thanking the patient for confirming their appointment and reminding them of the date and time.${apptClause} You MUST reply in ${lang} regardless of the language the patient used. Do not add any formatting or extra text.`,
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`You are a friendly dental office assistant. Write a short, warm SMS reply (1-2 sentences max) thanking the patient for confirming their appointment and reminding them of the date and time.${apptClause} You MUST reply in ${lang}. Do not add any formatting or extra text.`,
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},
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{ role: "user", content: `Patient replied: "${state.message}"` },
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]);
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@@ -124,7 +124,7 @@ async function rescheduleNode(state: GraphStateType, config: any) {
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{
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role: "system",
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content:
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`You are a friendly dental office assistant. The patient cannot make their appointment. Write a short, empathetic SMS reply (1 sentence max) that says it is understandable and asks if they would like to reschedule. You MUST reply in ${lang} regardless of the language the patient used. Do not add any formatting or extra text.`,
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`You are a friendly dental office assistant. The patient cannot make their appointment. Write a short, empathetic SMS reply (1-2 sentences max) acknowledging they can't make it and asking when they would like to reschedule. You MUST reply in ${lang}. Do not add any formatting or extra text.`,
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},
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{ role: "user", content: `Patient replied: "${state.message}"` },
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]);
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@@ -149,7 +149,7 @@ async function otherNode(state: GraphStateType, config: any) {
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const response = await llm.invoke([
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{
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role: "system",
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content: `You are a friendly dental office AI assistant named Lisa. The patient wants to schedule an appointment. Ask them in ${lang} whether they are a new patient or an existing patient. One sentence, no formatting.`,
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content: `You are a friendly dental office AI assistant. The patient wants to schedule an appointment. Ask them in ${lang} whether they are a new patient or an existing patient. One sentence, no formatting.`,
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},
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{ role: "user", content: `Patient said: "${state.message}"` },
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]);
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@@ -166,7 +166,7 @@ async function otherNode(state: GraphStateType, config: any) {
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const response = await llm.invoke([
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{
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role: "system",
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content: `You are a friendly dental office AI assistant named Lisa. Respond helpfully to the patient's message in ${lang}. Keep it to 1-2 sentences, no formatting. For non-dental questions, let them know our office staff can assist.`,
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content: `You are a friendly dental office AI assistant. Respond helpfully to the patient's message in ${lang}. Keep it to 1-2 sentences, no formatting. For non-dental questions, let them know our office staff can assist.`,
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},
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{ role: "user", content: `Patient said: "${state.message}"` },
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]);
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@@ -20,18 +20,6 @@ function formattedDate(d: Date): string {
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return `${DAYS[d.getDay()]}, ${MONTHS[d.getMonth()]} ${d.getDate()}`;
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}
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/** Get the day-of-week (0=Sun…6=Sat) of the patient's next scheduled appointment. */
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async function getAppointmentDow(patientId: number): Promise<number> {
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const today = new Date(); today.setHours(0, 0, 0, 0);
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const appt = await db.appointment.findFirst({
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where: { patientId, status: "scheduled", date: { gte: today } },
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orderBy: { date: "asc" },
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select: { date: true },
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});
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if (!appt) return -1;
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return new Date(appt.date).getUTCDay();
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}
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function getTomorrow(): string {
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const t = new Date();
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t.setDate(t.getDate() + 1);
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@@ -41,7 +29,6 @@ function getTomorrow(): string {
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function getNextWeekDays(): { mon: string; tue: string; wed: string } {
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const today = new Date();
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const dow = today.getDay();
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// Days until next Monday (always at least 1 day away, never 0)
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const daysToMon = (8 - dow) % 7 || 7;
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const mon = new Date(today); mon.setDate(today.getDate() + daysToMon);
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const tue = new Date(mon); tue.setDate(mon.getDate() + 1);
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@@ -49,8 +36,6 @@ function getNextWeekDays(): { mon: string; tue: string; wed: string } {
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return { mon: formattedDate(mon), tue: formattedDate(tue), wed: formattedDate(wed) };
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}
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// ── Date objects for rescheduling ─────────────────────────────────────────────
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function getTomorrowDate(): { date: Date; label: string } {
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const d = new Date();
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d.setDate(d.getDate() + 1);
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@@ -58,11 +43,10 @@ function getTomorrowDate(): { date: Date; label: string } {
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return { date: d, label: formattedDate(new Date(d.getTime() + d.getTimezoneOffset() * 60000)) };
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}
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function getNextWeekDateObjects(): { mon: { date: Date; label: string }; tue: { date: Date; label: string }; wed: { date: Date; label: string } } {
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function getNextWeekDateObjects() {
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const today = new Date();
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const dow = today.getDay();
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const daysToMon = (8 - dow) % 7 || 7;
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const mkDate = (offset: number) => {
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const d = new Date(today);
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d.setDate(today.getDate() + offset);
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@@ -73,40 +57,359 @@ function getNextWeekDateObjects(): { mon: { date: Date; label: string }; tue: {
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return { mon: mkDate(daysToMon), tue: mkDate(daysToMon + 1), wed: mkDate(daysToMon + 2) };
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}
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// ── Time parsing ──────────────────────────────────────────────────────────────
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/** Format "HH:MM" (24-h) → "H:MM am/pm" */
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function timeLabel(hhmm: string): string {
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const [h, m] = hhmm.split(":").map(Number);
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const h12 = (h! % 12) || 12;
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const ampm = (h! >= 12) ? "pm" : "am";
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return `${h12}:${String(m!).padStart(2, "0")} ${ampm}`;
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}
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// ── Datetime helpers ─────────────────────────────────────────────────────────
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/** Returns true if the message contains an explicit time (not just a date). */
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function messageHasTime(msg: string): boolean {
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return (
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/\b\d{1,2}(?::\d{2})?\s*(?:am|pm)\b/i.test(msg) ||
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/\b([01]?\d|2[0-3]):[0-5]\d\b/.test(msg) ||
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/\b(morning|afternoon|evening|mañana|tarde|manhã|上午|下午|صباح|مساء|maten|aprèmidi)\b/i.test(msg)
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);
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}
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/**
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* Parse only a date (no time) from a message like "5/18" or "next Monday".
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* Returns a UTC-midnight Date and a date-only display label, or null.
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*/
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async function parseDateOnlyFromMessage(
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message: string,
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apiKey: string,
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): Promise<{ date: Date; dateLabel: string } | null> {
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const now = new Date();
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const todayStr = now.toLocaleDateString("en-CA");
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// Regex: M/D, M-D, MM/DD patterns
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const slashMatch = message.match(/\b(\d{1,2})[\/\-](\d{1,2})(?:[\/\-](\d{2,4}))?\b/);
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if (slashMatch) {
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const mo = parseInt(slashMatch[1]!);
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const dy = parseInt(slashMatch[2]!);
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let yr = slashMatch[3]
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? (slashMatch[3].length === 2 ? 2000 + parseInt(slashMatch[3]) : parseInt(slashMatch[3]))
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: now.getFullYear();
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const candidate = new Date(`${yr}-${String(mo).padStart(2,"0")}-${String(dy).padStart(2,"0")}T00:00:00`);
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if (candidate <= now) yr += 1;
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const dateStr = `${yr}-${String(mo).padStart(2,"0")}-${String(dy).padStart(2,"0")}`;
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const parsedDate = new Date(dateStr + "T00:00:00.000Z");
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if (!isNaN(parsedDate.getTime())) {
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const local = new Date(dateStr + "T00:00:00");
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const dateLabel = `${DAYS[local.getDay()]!}, ${MONTHS[local.getMonth()]!} ${local.getDate()}`;
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return { date: parsedDate, dateLabel };
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}
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}
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// Gemini fallback for "next Monday", "Tuesday", etc.
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try {
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const llm = new ChatGoogleGenerativeAI({ model: "gemini-1.5-flash", apiKey });
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const res = await llm.invoke([
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{
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role: "system",
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content:
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`Today is ${todayStr}. Extract only the date from the patient message.
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Return ONLY raw JSON: {"date":"YYYY-MM-DD"}
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- date must be a future date after ${todayStr}.
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- For relative names like "Monday" or "next Tuesday", use the next upcoming calendar date.
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- If no valid future date found, return {"date":null}.`,
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},
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{ role: "user", content: message },
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]);
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const jsonMatch = String(res.content).match(/\{[\s\S]*?"date"[\s\S]*?\}/);
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if (!jsonMatch) return null;
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const json = JSON.parse(jsonMatch[0]);
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if (!json.date || json.date === "null") return null;
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const dateStr = String(json.date).trim();
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const parsedDate = new Date(dateStr + "T00:00:00.000Z");
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if (isNaN(parsedDate.getTime())) return null;
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const local = new Date(dateStr + "T00:00:00");
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const dateLabel = `${DAYS[local.getDay()]!}, ${MONTHS[local.getMonth()]!} ${local.getDate()}`;
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return { date: parsedDate, dateLabel };
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} catch {
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return null;
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}
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}
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// ── Datetime parsing ──────────────────────────────────────────────────────────
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/**
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* Parse a natural-language date + time preference from a patient SMS.
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* Returns a future Date (UTC midnight), a 24-h startTime string, and a display label.
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*/
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async function parseDatetimeFromMessage(
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message: string,
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apiKey: string,
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): Promise<{ date: Date; startTime: string; displayLabel: string } | null> {
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const now = new Date();
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const todayStr = now.toLocaleDateString("en-CA"); // YYYY-MM-DD local
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// ── Step 1: regex pre-processing for common formats ───────────────────────
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// Extract time (handles "10am", "10:30am", "2 pm", "14:00", "morning", "afternoon")
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let preTime: string | null = null;
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const ampmMatch = message.match(/\b(\d{1,2})(?::(\d{2}))?\s*(am|pm)\b/i);
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if (ampmMatch) {
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let h = parseInt(ampmMatch[1]!);
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const m = ampmMatch[2] ? parseInt(ampmMatch[2]) : 0;
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const period = ampmMatch[3]!.toLowerCase();
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if (period === "pm" && h < 12) h += 12;
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if (period === "am" && h === 12) h = 0;
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preTime = `${String(h).padStart(2,"0")}:${String(m).padStart(2,"0")}`;
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} else if (/\bmorning\b/i.test(message)) preTime = "09:00";
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else if (/\bafternoon\b/i.test(message)) preTime = "13:00";
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// Extract date for M/D, M-D, MM/DD, MM-DD, M/D/YYYY patterns
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let preDate: string | null = null;
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const slashMatch = message.match(/\b(\d{1,2})[\/\-](\d{1,2})(?:[\/\-](\d{2,4}))?\b/);
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if (slashMatch) {
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const mo = parseInt(slashMatch[1]!);
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const dy = parseInt(slashMatch[2]!);
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let yr = slashMatch[3]
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? (slashMatch[3].length === 2 ? 2000 + parseInt(slashMatch[3]) : parseInt(slashMatch[3]))
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: now.getFullYear();
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// If the resulting date is in the past, assume next year
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const candidate = new Date(`${yr}-${String(mo).padStart(2,"0")}-${String(dy).padStart(2,"0")}T00:00:00`);
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if (candidate <= now) yr += 1;
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preDate = `${yr}-${String(mo).padStart(2,"0")}-${String(dy).padStart(2,"0")}`;
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}
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// If regex resolved both date and time, return immediately — no AI call needed
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if (preDate && preTime) {
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const parsedDate = new Date(preDate + "T00:00:00.000Z");
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if (!isNaN(parsedDate.getTime())) {
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const localDate = new Date(preDate + "T00:00:00");
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const displayLabel = `${DAYS[localDate.getDay()]!}, ${MONTHS[localDate.getMonth()]!} ${localDate.getDate()} at ${timeLabel(preTime)}`;
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return { date: parsedDate, startTime: preTime, displayLabel };
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}
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}
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// ── Step 2: fall back to Google AI for natural language ───────────────────
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try {
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const llm = new ChatGoogleGenerativeAI({ model: "gemini-1.5-flash", apiKey });
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const res = await llm.invoke([
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{
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role: "system",
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content:
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`Today is ${todayStr}. Extract the preferred appointment date and time from the patient's message.
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Return ONLY a raw JSON object — no markdown, no code block, no explanation:
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{"date":"YYYY-MM-DD","time":"HH:MM"}
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Rules:
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- date must be a future date after ${todayStr}, in YYYY-MM-DD format.
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- time must be 24-hour HH:MM format. "morning" → "09:00", "afternoon" → "13:00".
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- For relative names like "Monday" or "next Tuesday", use the next upcoming calendar date.
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- If no time is mentioned, use "09:00".
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- If no valid future date can be found, return {"date":null,"time":null}.`,
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},
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{ role: "user", content: message },
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]);
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// Robustly extract the JSON object from any wrapping text Gemini might add
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const raw = String(res.content);
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const jsonMatch = raw.match(/\{[\s\S]*?"date"[\s\S]*?\}/);
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if (!jsonMatch) return null;
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const json = JSON.parse(jsonMatch[0]);
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if (!json.date || json.date === "null") return null;
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// Normalise date to YYYY-MM-DD
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const dateStr = String(json.date).trim();
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const parsedDate = new Date(dateStr + "T00:00:00.000Z");
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if (isNaN(parsedDate.getTime())) return null;
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// Normalise time: accept "HH:MM", "H:MM", or "HH:MM AM/PM"
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let startTime = preTime ?? "09:00"; // use regex-extracted time if available
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if (!preTime && typeof json.time === "string") {
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const rawTime = json.time.trim();
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const t24 = rawTime.match(/^(\d{1,2}):(\d{2})(?:\s*(am|pm))?$/i);
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if (t24) {
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let h = parseInt(t24[1]!);
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const m = parseInt(t24[2]!);
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const per = t24[3]?.toLowerCase();
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if (per === "pm" && h < 12) h += 12;
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if (per === "am" && h === 12) h = 0;
|
||||
startTime = `${String(h).padStart(2,"0")}:${String(m).padStart(2,"0")}`;
|
||||
}
|
||||
}
|
||||
|
||||
const localDate = new Date(dateStr + "T00:00:00");
|
||||
const displayLabel = `${DAYS[localDate.getDay()]!}, ${MONTHS[localDate.getMonth()]!} ${localDate.getDate()} at ${timeLabel(startTime)}`;
|
||||
return { date: parsedDate, startTime, displayLabel };
|
||||
} catch {
|
||||
return null;
|
||||
}
|
||||
}
|
||||
|
||||
// ── Availability checks ───────────────────────────────────────────────────────
|
||||
|
||||
/**
|
||||
* Returns true if the given date+time is within the office's configured hours.
|
||||
* Falls back to true (unrestricted) if no hours are configured.
|
||||
*/
|
||||
async function isWithinOfficeHours(
|
||||
date: Date,
|
||||
time: string,
|
||||
userId: number,
|
||||
): Promise<boolean> {
|
||||
try {
|
||||
const record = await storage.getOfficeHours(userId);
|
||||
if (!record?.data) return true;
|
||||
|
||||
const data = record.data as any;
|
||||
const dayNames = ["sunday","monday","tuesday","wednesday","thursday","friday","saturday"] as const;
|
||||
const dayName = dayNames[date.getUTCDay()]!;
|
||||
|
||||
// Override dates: all slots are open
|
||||
const ymd = date.toISOString().split("T")[0]!;
|
||||
if ((data.overrideDates as string[] | undefined)?.includes(ymd)) return true;
|
||||
|
||||
// Check both doctors' and hygienists' hours — if within either, it's valid
|
||||
for (const group of [data.doctors, data.hygienists]) {
|
||||
const slot = group?.[dayName];
|
||||
if (!slot?.enabled) continue;
|
||||
if (
|
||||
(time >= slot.amStart && time <= slot.amEnd) ||
|
||||
(time >= slot.pmStart && time <= slot.pmEnd)
|
||||
) return true;
|
||||
}
|
||||
return false;
|
||||
} catch {
|
||||
return true;
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Returns whether the office is open at all on a given date (day-level check).
|
||||
* Also returns the display day name (e.g. "Sunday") for use in error messages.
|
||||
*/
|
||||
async function isOfficeDayOpen(
|
||||
date: Date,
|
||||
userId: number,
|
||||
): Promise<{ open: boolean; displayDay: string }> {
|
||||
const displayDays = ["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"];
|
||||
const displayDay = displayDays[date.getUTCDay()]!;
|
||||
try {
|
||||
const record = await storage.getOfficeHours(userId);
|
||||
if (!record?.data) return { open: true, displayDay };
|
||||
|
||||
const data = record.data as any;
|
||||
const dayKeys = ["sunday","monday","tuesday","wednesday","thursday","friday","saturday"] as const;
|
||||
const dayKey = dayKeys[date.getUTCDay()]!;
|
||||
|
||||
// Override date — office is fully open
|
||||
const ymd = date.toISOString().split("T")[0]!;
|
||||
if ((data.overrideDates as string[] | undefined)?.includes(ymd)) return { open: true, displayDay };
|
||||
|
||||
// Open if at least one group (doctors or hygienists) has the day enabled
|
||||
const doctorDay = data.doctors?.[dayKey];
|
||||
const hygDay = data.hygienists?.[dayKey];
|
||||
if (doctorDay?.enabled || hygDay?.enabled) return { open: true, displayDay };
|
||||
|
||||
return { open: false, displayDay };
|
||||
} catch {
|
||||
return { open: true, displayDay };
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Returns the office hours for a given day as a human-readable string,
|
||||
* e.g. "9:00 am – 12:00 pm and 1:00 pm – 5:00 pm".
|
||||
* Returns null if no hours are configured or the day is closed.
|
||||
*/
|
||||
async function getOfficeHoursDisplay(date: Date, userId: number): Promise<string | null> {
|
||||
try {
|
||||
const record = await storage.getOfficeHours(userId);
|
||||
if (!record?.data) return null;
|
||||
|
||||
const data = record.data as any;
|
||||
const dayKeys = ["sunday","monday","tuesday","wednesday","thursday","friday","saturday"] as const;
|
||||
const dayKey = dayKeys[date.getUTCDay()]!;
|
||||
|
||||
for (const group of [data.doctors, data.hygienists]) {
|
||||
const slot = group?.[dayKey];
|
||||
if (!slot?.enabled) continue;
|
||||
return `${timeLabel(slot.amStart)} – ${timeLabel(slot.amEnd)} and ${timeLabel(slot.pmStart)} – ${timeLabel(slot.pmEnd)}`;
|
||||
}
|
||||
return null;
|
||||
} catch {
|
||||
return null;
|
||||
}
|
||||
}
|
||||
|
||||
/**
|
||||
* Returns true if no existing appointment for the patient's staff conflicts with
|
||||
* the new date+startTime.
|
||||
*/
|
||||
async function isSlotAvailable(
|
||||
patientId: number,
|
||||
newDate: Date,
|
||||
newStartTime: string,
|
||||
): Promise<boolean> {
|
||||
try {
|
||||
const today = new Date(); today.setHours(0, 0, 0, 0);
|
||||
const current = await db.appointment.findFirst({
|
||||
where: { patientId, status: "scheduled", date: { gte: today } },
|
||||
orderBy: { date: "asc" },
|
||||
select: { staffId: true, startTime: true, endTime: true },
|
||||
});
|
||||
if (!current) return true;
|
||||
|
||||
// Compute new end time preserving original appointment duration
|
||||
const [sh, sm] = current.startTime.split(":").map(Number);
|
||||
const [eh, em] = current.endTime.split(":").map(Number);
|
||||
const durationMin = (eh! * 60 + em!) - (sh! * 60 + sm!);
|
||||
const [nh, nm] = newStartTime.split(":").map(Number);
|
||||
const endTotal = nh! * 60 + nm! + durationMin;
|
||||
const newEndTime = `${String(Math.floor(endTotal / 60)).padStart(2,"0")}:${String(endTotal % 60).padStart(2,"0")}`;
|
||||
|
||||
// Check for overlapping appointments for the same staff member on that day
|
||||
const conflicts = await db.appointment.findMany({
|
||||
where: {
|
||||
staffId: current.staffId,
|
||||
date: newDate,
|
||||
status: { not: "cancelled" },
|
||||
patientId: { not: patientId }, // exclude the patient's own appointment
|
||||
},
|
||||
select: { startTime: true, endTime: true },
|
||||
});
|
||||
|
||||
for (const c of conflicts) {
|
||||
if (newStartTime < c.endTime && newEndTime > c.startTime) return false;
|
||||
}
|
||||
return true;
|
||||
} catch {
|
||||
return true;
|
||||
}
|
||||
}
|
||||
|
||||
// ── Time parsing (legacy) ─────────────────────────────────────────────────────
|
||||
|
||||
/** Parse patient's time preference into 24-h "HH:MM" string or null. */
|
||||
async function parseTime(message: string, apiKey: string): Promise<string | null> {
|
||||
const t = message.toLowerCase();
|
||||
|
||||
// Keyword shortcuts
|
||||
if (/\bmorning\b|mañana|manhã|上午|صباح|maten/i.test(t)) return "09:00";
|
||||
if (/\bafternoon\b|tarde|après-midi|下午|مساء|aprèmidi/i.test(t)) return "13:00";
|
||||
|
||||
// Numeric patterns: "10am", "10:30", "2pm", "14:00"
|
||||
const ampm = t.match(/\b(\d{1,2})(?::(\d{2}))?\s*(am|pm)\b/);
|
||||
const clock = t.match(/\b([01]?\d|2[0-3]):([0-5]\d)\b/);
|
||||
|
||||
if (ampm) {
|
||||
let h = parseInt(ampm[1]!);
|
||||
const m = ampm[2] ? parseInt(ampm[2]) : 0;
|
||||
if (ampm[3] === "pm" && h < 12) h += 12;
|
||||
if (ampm[3] === "am" && h === 12) h = 0;
|
||||
return `${String(h).padStart(2, "0")}:${String(m).padStart(2, "0")}`;
|
||||
return `${String(h).padStart(2,"0")}:${String(m).padStart(2,"0")}`;
|
||||
}
|
||||
if (clock) return clock[0]!;
|
||||
|
||||
// LLM fallback
|
||||
try {
|
||||
const llm = new ChatGoogleGenerativeAI({ model: "gemini-1.5-flash", apiKey });
|
||||
const res = await llm.invoke([
|
||||
{ role: "system", content: 'Extract the time from the message. Return ONLY a 24-hour time in "HH:MM" format (e.g., "10:00", "14:30"). If no time is mentioned, return "null".' },
|
||||
{ role: "system", content: 'Extract the time from the message. Return ONLY a 24-hour time in "HH:MM" format. If no time is mentioned, return "null".' },
|
||||
{ role: "user", content: message },
|
||||
]);
|
||||
const raw = String(res.content).trim();
|
||||
if (/^([01]?\d|2[0-3]):[0-5]\d$/.test(raw)) return raw;
|
||||
} catch { /* fall through */ }
|
||||
|
||||
return null;
|
||||
}
|
||||
|
||||
@@ -115,8 +418,8 @@ async function parseTime(message: string, apiKey: string): Promise<string | null
|
||||
async function moveAppointment(
|
||||
patientId: number,
|
||||
newDate: Date,
|
||||
newStartTime: string, // "HH:MM"
|
||||
): Promise<string> {
|
||||
newStartTime: string,
|
||||
): Promise<"ok" | "no_appointment"> {
|
||||
const today = new Date(); today.setHours(0, 0, 0, 0);
|
||||
const appt = await db.appointment.findFirst({
|
||||
where: { patientId, status: "scheduled", date: { gte: today } },
|
||||
@@ -124,13 +427,12 @@ async function moveAppointment(
|
||||
});
|
||||
if (!appt) return "no_appointment";
|
||||
|
||||
// Preserve original duration
|
||||
const [sh, sm] = appt.startTime.split(":").map(Number);
|
||||
const [eh, em] = appt.endTime.split(":").map(Number);
|
||||
const durationMin = (eh! * 60 + em!) - (sh! * 60 + sm!);
|
||||
const [nh, nm] = newStartTime.split(":").map(Number);
|
||||
const endTotalMin = nh! * 60 + nm! + durationMin;
|
||||
const newEndTime = `${String(Math.floor(endTotalMin / 60)).padStart(2, "0")}:${String(endTotalMin % 60).padStart(2, "0")}`;
|
||||
const endTotal = nh! * 60 + nm! + durationMin;
|
||||
const newEndTime = `${String(Math.floor(endTotal / 60)).padStart(2,"0")}:${String(endTotal % 60).padStart(2,"0")}`;
|
||||
|
||||
await storage.updateAppointment(appt.id, {
|
||||
date: newDate,
|
||||
@@ -202,7 +504,319 @@ export async function runRescheduleStep(
|
||||
const t = message.toLowerCase();
|
||||
const tx = TRANSFER[lang] ?? TRANSFER["English"]!;
|
||||
|
||||
// ── asked_reschedule_confirm: patient answered "Would you like to reschedule?" ──
|
||||
// ── asked_reschedule_datetime ─────────────────────────────────────────────
|
||||
// Patient provides date/time preference.
|
||||
// If only a date is given, ask for the time. If both are given, ask to confirm.
|
||||
if (stage === "asked_reschedule_datetime") {
|
||||
const hasTime = messageHasTime(message);
|
||||
|
||||
if (!hasTime) {
|
||||
// Try to parse date only
|
||||
const parsedDate = await parseDateOnlyFromMessage(message, apiKey);
|
||||
if (!parsedDate) {
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: "I didn't catch that. What day would you prefer? For example: 'Monday', 'next Tuesday', or '5/18'.",
|
||||
Spanish: "No entendí. ¿Qué día prefiere? Por ejemplo: 'lunes', 'próximo martes' o '18/5'.",
|
||||
Portuguese: "Não entendi. Que dia você prefere? Por exemplo: 'Segunda', 'próxima terça' ou '18/5'.",
|
||||
Mandarin: "我没听清。您希望哪天？例如：'星期一'、'下周二'或'5月18日'。",
|
||||
Cantonese: "我沒聽清。您希望哪天？例如：'星期一'、'下週二'或'5月18日'。",
|
||||
Arabic: "لم أفهم. ما اليوم الذي تفضله؟ مثلاً: 'الاثنين' أو '18/5'.",
|
||||
"Haitian Creole": "Mwen pa konprann. Ki jou ou prefere? Pa egzanp: 'Lendi', 'Madi pwochèn', oswa '5/18'.",
|
||||
};
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_datetime" };
|
||||
}
|
||||
|
||||
// Date found — check that the office is actually open that day
|
||||
const { date, dateLabel } = parsedDate;
|
||||
const dayCheck = await isOfficeDayOpen(date, userId);
|
||||
if (!dayCheck.open) {
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `Our office is closed on ${dateLabel} (${dayCheck.displayDay}). Can you please choose another day?`,
|
||||
Spanish: `Nuestra oficina está cerrada el ${dateLabel} (${dayCheck.displayDay}). ¿Puede elegir otro día?`,
|
||||
Portuguese: `Nosso consultório está fechado em ${dateLabel} (${dayCheck.displayDay}). Pode escolher outro dia?`,
|
||||
Mandarin: `我们诊所在 ${dateLabel}（${dayCheck.displayDay}）不开放。请您选择另一天好吗？`,
|
||||
Cantonese: `我們診所在 ${dateLabel}（${dayCheck.displayDay}）不開放。請您選擇另一天好嗎？`,
|
||||
Arabic: `مكتبنا مغلق في ${dateLabel} (${dayCheck.displayDay}). هل يمكنك اختيار يوم آخر؟`,
|
||||
"Haitian Creole": `Biwo nou fèmen nan ${dateLabel} (${dayCheck.displayDay}). Tanpri chwazi yon lòt jou?`,
|
||||
};
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_datetime" };
|
||||
}
|
||||
|
||||
// Day is open — save date and ask for time
|
||||
setPendingReschedule(userId, patientId, { newDate: date, dayLabel: dateLabel });
|
||||
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `What time do you prefer on ${dateLabel}?`,
|
||||
Spanish: `¿A qué hora prefiere el ${dateLabel}?`,
|
||||
Portuguese: `Que horário você prefere em ${dateLabel}?`,
|
||||
Mandarin: `您希望在 ${dateLabel} 几点？`,
|
||||
Cantonese: `您希望在 ${dateLabel} 幾點？`,
|
||||
Arabic: `ما الوقت الذي تفضله في ${dateLabel}؟`,
|
||||
"Haitian Creole": `Ki lè ou prefere nan ${dateLabel}?`,
|
||||
};
|
||||
const askTimeReply = await llmReply(
|
||||
`You are a friendly dental office assistant. The patient wants to reschedule to ${dateLabel} but hasn't given a time. Ask them in ${lang} what time they prefer on that day. 1 sentence, no formatting.`,
|
||||
`Patient wants ${dateLabel} but gave no time.`,
|
||||
fallbacks[lang] ?? fallbacks["English"]!,
|
||||
apiKey,
|
||||
);
|
||||
return { reply: askTimeReply, nextStage: "asked_reschedule_time_for_date" };
|
||||
}
|
||||
|
||||
// Both date and time present — parse the full datetime
|
||||
const parsed = await parseDatetimeFromMessage(message, apiKey);
|
||||
if (!parsed) {
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: "I didn't catch that. What day and time would you prefer? For example: 'Monday at 10am' or '5/18 at 2pm'.",
|
||||
Spanish: "No entendí. ¿Qué día y hora prefiere? Por ejemplo: 'lunes a las 10am' o '18/5 a las 2pm'.",
|
||||
Portuguese: "Não entendi. Que dia e horário você prefere? Por exemplo: 'Segunda às 10h' ou '18/5 às 14h'.",
|
||||
Mandarin: "我没听清。您希望哪天几点？例如：'星期一上午10点'或'5月18日下午2点'。",
|
||||
Cantonese: "我沒聽清。您希望哪天幾點？例如：'星期一上午10點'或'5月18日下午2點'。",
|
||||
Arabic: "لم أفهم. ما اليوم والوقت الذي تفضله؟ مثلاً: 'الاثنين الساعة 10 صباحاً'.",
|
||||
"Haitian Creole": "Mwen pa konprann. Ki jou ak ki lè ou prefere? Pa egzanp: 'Lendi 10am' oswa '5/18 2pm'.",
|
||||
};
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_datetime" };
|
||||
}
|
||||
|
||||
const { date, startTime, displayLabel } = parsed;
|
||||
|
||||
// Check the office is open on that day before confirming
|
||||
const dayCheck2 = await isOfficeDayOpen(date, userId);
|
||||
if (!dayCheck2.open) {
|
||||
// Extract a date-only label for the message (strip the "at HH:MM" part)
|
||||
const datePart = displayLabel.split(" at ")[0] ?? displayLabel;
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `Our office is closed on ${datePart} (${dayCheck2.displayDay}). Can you please choose another day?`,
|
||||
Spanish: `Nuestra oficina está cerrada el ${datePart} (${dayCheck2.displayDay}). ¿Puede elegir otro día?`,
|
||||
Portuguese: `Nosso consultório está fechado em ${datePart} (${dayCheck2.displayDay}). Pode escolher outro dia?`,
|
||||
Mandarin: `我们诊所在 ${datePart}（${dayCheck2.displayDay}）不开放。请您选择另一天好吗？`,
|
||||
Cantonese: `我們診所在 ${datePart}（${dayCheck2.displayDay}）不開放。請您選擇另一天好嗎？`,
|
||||
Arabic: `مكتبنا مغلق في ${datePart} (${dayCheck2.displayDay}). هل يمكنك اختيار يوم آخر؟`,
|
||||
"Haitian Creole": `Biwo nou fèmen nan ${datePart} (${dayCheck2.displayDay}). Tanpri chwazi yon lòt jou?`,
|
||||
};
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_datetime" };
|
||||
}
|
||||
|
||||
setPendingReschedule(userId, patientId, { newDate: date, dayLabel: displayLabel, startTime });
|
||||
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `Just to confirm — do you prefer ${displayLabel}?`,
|
||||
Spanish: `Solo para confirmar — ¿prefiere el ${displayLabel}?`,
|
||||
Portuguese: `Só para confirmar — você prefere ${displayLabel}?`,
|
||||
Mandarin: `确认一下——您希望的时间是 ${displayLabel} 吗？`,
|
||||
Cantonese: `確認一下——您希望的時間是 ${displayLabel} 嗎？`,
|
||||
Arabic: `فقط للتأكيد — هل تفضل ${displayLabel}؟`,
|
||||
"Haitian Creole": `Jis pou konfime — èske ou prefere ${displayLabel}?`,
|
||||
};
|
||||
const confirmReply = await llmReply(
|
||||
`You are a friendly dental office AI assistant. The patient mentioned a date/time preference that you interpreted as "${displayLabel}". Ask them in ${lang} to confirm: "Do you mean ${displayLabel}?" 1 sentence, natural and friendly. No formatting.`,
|
||||
`Patient said: "${message}"`,
|
||||
fallbacks[lang] ?? fallbacks["English"]!,
|
||||
apiKey,
|
||||
);
|
||||
return { reply: confirmReply, nextStage: "asked_reschedule_confirm_datetime" };
|
||||
}
|
||||
|
||||
// ── asked_reschedule_time_for_date ────────────────────────────────────────
|
||||
// Patient was asked "What time do you prefer on [date]?" and now replies with a time.
|
||||
if (stage === "asked_reschedule_time_for_date") {
|
||||
const pending = getPendingReschedule(userId, patientId);
|
||||
if (!pending) {
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: "Sorry, I lost track. What day and time would you prefer?",
|
||||
Spanish: "Lo siento, perdí el hilo. ¿Qué día y hora prefiere?",
|
||||
Portuguese: "Desculpe, perdi o fio. Que dia e horário você prefere?",
|
||||
Mandarin: "抱歉，我失去了之前的信息。您希望哪天几点？",
|
||||
Cantonese: "抱歉，我失去了之前的資訊。您希望哪天幾點？",
|
||||
Arabic: "عذراً، فقدت المعلومات السابقة. ما اليوم والوقت الذي تفضله؟",
|
||||
"Haitian Creole": "Regrèt, mwen pèdi trak. Ki jou ak ki lè ou prefere?",
|
||||
};
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_datetime" };
|
||||
}
|
||||
|
||||
// Parse the time from the patient's reply
|
||||
const startTime = await parseTime(message, apiKey);
|
||||
if (!startTime) {
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `I didn't catch the time. What time would you prefer on ${pending.dayLabel}? For example: '10am', '2pm', or '1:30pm'.`,
|
||||
Spanish: `No entendí la hora. ¿Qué hora prefiere el ${pending.dayLabel}? Por ejemplo: '10am', '2pm' o '1:30pm'.`,
|
||||
Portuguese: `Não entendi o horário. Que hora você prefere em ${pending.dayLabel}? Por exemplo: '10h', '14h' ou '13:30'.`,
|
||||
Mandarin: `我没听清时间。您在 ${pending.dayLabel} 几点？例如：上午10点、下午2点或下午1:30。`,
|
||||
Cantonese: `我沒聽清時間。您在 ${pending.dayLabel} 幾點？例如：上午10點、下午2點或下午1:30。`,
|
||||
Arabic: `لم أفهم الوقت. ما الوقت الذي تفضله في ${pending.dayLabel}؟ مثلاً: 10 صباحاً أو 2 مساءً.`,
|
||||
"Haitian Creole": `Mwen pa konprann lè a. Ki lè ou prefere nan ${pending.dayLabel}? Pa egzanp: 10am, 2pm, oswa 1:30pm.`,
|
||||
};
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_time_for_date" };
|
||||
}
|
||||
|
||||
// Check that the requested time is within the office's working hours
|
||||
const withinHours = await isWithinOfficeHours(pending.newDate, startTime, userId);
|
||||
if (!withinHours) {
|
||||
const hoursDisplay = await getOfficeHoursDisplay(pending.newDate, userId);
|
||||
const timeLbl = timeLabel(startTime);
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: hoursDisplay
|
||||
? `Our office is not available at ${timeLbl} on ${pending.dayLabel}. Our hours are ${hoursDisplay}. What other time do you prefer?`
|
||||
: `Our office is not available at ${timeLbl} on ${pending.dayLabel}. What other time do you prefer?`,
|
||||
Spanish: hoursDisplay
|
||||
? `Nuestra oficina no está disponible a las ${timeLbl} el ${pending.dayLabel}. Nuestro horario es ${hoursDisplay}. ¿Qué otro horario prefiere?`
|
||||
: `Nuestra oficina no está disponible a las ${timeLbl} el ${pending.dayLabel}. ¿Qué otro horario prefiere?`,
|
||||
Portuguese: hoursDisplay
|
||||
? `Nosso consultório não está disponível às ${timeLbl} em ${pending.dayLabel}. Nosso horário é ${hoursDisplay}. Que outro horário você prefere?`
|
||||
: `Nosso consultório não está disponível às ${timeLbl} em ${pending.dayLabel}. Que outro horário você prefere?`,
|
||||
Mandarin: hoursDisplay
|
||||
? `我们诊所在 ${pending.dayLabel} ${timeLbl} 不开放。我们的工作时间是 ${hoursDisplay}。您希望改什么时间？`
|
||||
: `我们诊所在 ${pending.dayLabel} ${timeLbl} 不开放。您希望改什么时间？`,
|
||||
Cantonese: hoursDisplay
|
||||
? `我們診所在 ${pending.dayLabel} ${timeLbl} 不開放。我們的工作時間是 ${hoursDisplay}。您希望改什麼時間？`
|
||||
: `我們診所在 ${pending.dayLabel} ${timeLbl} 不開放。您希望改什麼時間？`,
|
||||
Arabic: hoursDisplay
|
||||
? `مكتبنا غير متاح في ${timeLbl} يوم ${pending.dayLabel}. ساعات العمل: ${hoursDisplay}. ما وقت آخر تفضله؟`
|
||||
: `مكتبنا غير متاح في ${timeLbl} يوم ${pending.dayLabel}. ما وقت آخر تفضله؟`,
|
||||
"Haitian Creole": hoursDisplay
|
||||
? `Biwo nou pa disponib a ${timeLbl} nan ${pending.dayLabel}. Orè nou se ${hoursDisplay}. Ki lòt lè ou prefere?`
|
||||
: `Biwo nou pa disponib a ${timeLbl} nan ${pending.dayLabel}. Ki lòt lè ou prefere?`,
|
||||
};
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_time_for_date" };
|
||||
}
|
||||
|
||||
// Time is valid — build the full display label and ask for confirmation
|
||||
const fullLabel = `${pending.dayLabel} at ${timeLabel(startTime)}`;
|
||||
setPendingReschedule(userId, patientId, { newDate: pending.newDate, dayLabel: fullLabel, startTime });
|
||||
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `Just to confirm — do you prefer ${fullLabel}?`,
|
||||
Spanish: `Solo para confirmar — ¿prefiere el ${fullLabel}?`,
|
||||
Portuguese: `Só para confirmar — você prefere ${fullLabel}?`,
|
||||
Mandarin: `确认一下——您希望的时间是 ${fullLabel} 吗？`,
|
||||
Cantonese: `確認一下——您希望的時間是 ${fullLabel} 嗎？`,
|
||||
Arabic: `فقط للتأكيد — هل تفضل ${fullLabel}؟`,
|
||||
"Haitian Creole": `Jis pou konfime — èske ou prefere ${fullLabel}?`,
|
||||
};
|
||||
const confirmReply = await llmReply(
|
||||
`You are a friendly dental office AI assistant. The patient wants ${fullLabel}. Ask them in ${lang} to confirm: "Do you mean ${fullLabel}?" 1 sentence, natural and friendly. No formatting.`,
|
||||
`Patient said: "${message}"`,
|
||||
fallbacks[lang] ?? fallbacks["English"]!,
|
||||
apiKey,
|
||||
);
|
||||
return { reply: confirmReply, nextStage: "asked_reschedule_confirm_datetime" };
|
||||
}
|
||||
|
||||
// ── asked_reschedule_confirm_datetime ─────────────────────────────────────
|
||||
// Patient confirms (yes) or corrects (no) the parsed date/time.
|
||||
if (stage === "asked_reschedule_confirm_datetime") {
|
||||
const pending = getPendingReschedule(userId, patientId);
|
||||
|
||||
if (!pending) {
|
||||
// State lost — ask again from scratch
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: "Sorry, I lost track. What day and time would you prefer?",
|
||||
Spanish: "Lo siento, perdí el hilo. ¿Qué día y hora prefiere?",
|
||||
Portuguese: "Desculpe, perdi o fio. Que dia e horário você prefere?",
|
||||
Mandarin: "抱歉，我失去了之前的信息。您希望哪天几点？",
|
||||
Cantonese: "抱歉，我失去了之前的資訊。您希望哪天幾點？",
|
||||
Arabic: "عذراً، فقدت المعلومات السابقة. ما اليوم والوقت الذي تفضله؟",
|
||||
"Haitian Creole": "Regrèt, mwen pèdi trak. Ki jou ak ki lè ou prefere?",
|
||||
};
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_datetime" };
|
||||
}
|
||||
|
||||
// Patient said NO / wants to change
|
||||
if (no(t)) {
|
||||
clearPendingReschedule(userId, patientId);
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: "No problem! What day and time would you prefer? For example: 'Monday at 10am' or '5/18 at 2pm'.",
|
||||
Spanish: "¡Sin problema! ¿Qué día y hora prefiere? Por ejemplo: 'lunes a las 10am'.",
|
||||
Portuguese: "Sem problema! Que dia e horário você prefere? Por exemplo: 'Segunda às 10h'.",
|
||||
Mandarin: "没关系！您希望哪天几点？例如：'星期一上午10点'。",
|
||||
Cantonese: "沒問題！您希望哪天幾點？例如：'星期一上午10點'。",
|
||||
Arabic: "لا بأس! ما اليوم والوقت الذي تفضله؟ مثلاً: 'الاثنين الساعة 10 صباحاً'.",
|
||||
"Haitian Creole": "Pa gen pwoblèm! Ki jou ak ki lè ou prefere? Pa egzanp: 'Lendi 10am'.",
|
||||
};
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_datetime" };
|
||||
}
|
||||
|
||||
// Patient said YES — proceed with availability check
|
||||
const { newDate: date, startTime: pendingTime, dayLabel: displayLabel } = pending;
|
||||
const startTime = pendingTime ?? "09:00";
|
||||
clearPendingReschedule(userId, patientId);
|
||||
|
||||
// Check office hours — include actual hours in the message so patient knows what's available
|
||||
const withinHours = await isWithinOfficeHours(date, startTime, userId);
|
||||
if (!withinHours) {
|
||||
const hoursDisplay = await getOfficeHoursDisplay(date, userId);
|
||||
const timeLbl = timeLabel(startTime);
|
||||
// Extract date portion for the message (strip "at HH:MM" if present)
|
||||
const datePart = displayLabel.split(" at ")[0] ?? displayLabel;
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: hoursDisplay
|
||||
? `Our office is not available at ${timeLbl} on ${datePart}. Our hours are ${hoursDisplay}. What other time do you prefer?`
|
||||
: `Our office is not available at ${timeLbl} on ${datePart}. What other time do you prefer?`,
|
||||
Spanish: hoursDisplay
|
||||
? `Nuestra oficina no está disponible a las ${timeLbl} el ${datePart}. Nuestro horario es ${hoursDisplay}. ¿Qué otro horario prefiere?`
|
||||
: `Nuestra oficina no está disponible a las ${timeLbl} el ${datePart}. ¿Qué otro horario prefiere?`,
|
||||
Portuguese: hoursDisplay
|
||||
? `Nosso consultório não está disponível às ${timeLbl} em ${datePart}. Nosso horário é ${hoursDisplay}. Que outro horário você prefere?`
|
||||
: `Nosso consultório não está disponível às ${timeLbl} em ${datePart}. Que outro horário você prefere?`,
|
||||
Mandarin: hoursDisplay
|
||||
? `我们诊所在 ${datePart} ${timeLbl} 不开放。我们的工作时间是 ${hoursDisplay}。您希望改什么时间？`
|
||||
: `我们诊所在 ${datePart} ${timeLbl} 不开放。您希望改什么时间？`,
|
||||
Cantonese: hoursDisplay
|
||||
? `我們診所在 ${datePart} ${timeLbl} 不開放。我們的工作時間是 ${hoursDisplay}。您希望改什麼時間？`
|
||||
: `我們診所在 ${datePart} ${timeLbl} 不開放。您希望改什麼時間？`,
|
||||
Arabic: hoursDisplay
|
||||
? `مكتبنا غير متاح في ${timeLbl} يوم ${datePart}. ساعات العمل: ${hoursDisplay}. ما وقت آخر تفضله؟`
|
||||
: `مكتبنا غير متاح في ${timeLbl} يوم ${datePart}. ما وقت آخر تفضله؟`,
|
||||
"Haitian Creole": hoursDisplay
|
||||
? `Biwo nou pa disponib a ${timeLbl} nan ${datePart}. Orè nou se ${hoursDisplay}. Ki lòt lè ou prefere?`
|
||||
: `Biwo nou pa disponib a ${timeLbl} nan ${datePart}. Ki lòt lè ou prefere?`,
|
||||
};
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_datetime" };
|
||||
}
|
||||
|
||||
// Check slot availability
|
||||
const available = await isSlotAvailable(patientId, date, startTime);
|
||||
if (!available) {
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `Sorry, ${displayLabel} is not available. What other time do you prefer?`,
|
||||
Spanish: `Lo sentimos, ${displayLabel} no está disponible. ¿Qué otro horario prefiere?`,
|
||||
Portuguese: `Infelizmente ${displayLabel} não está disponível. Que outro horário você prefere?`,
|
||||
Mandarin: `抱歉，${displayLabel} 该时间段不可用。您有其他偏好的时间吗？`,
|
||||
Cantonese: `抱歉，${displayLabel} 該時間段不可用。您有其他偏好的時間嗎？`,
|
||||
Arabic: `عذراً، ${displayLabel} غير متاح. ما وقت آخر تفضله؟`,
|
||||
"Haitian Creole": `Regrèt, ${displayLabel} pa disponib. Ki lòt lè ou prefere?`,
|
||||
};
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_datetime" };
|
||||
}
|
||||
|
||||
// Move the appointment
|
||||
const result = await moveAppointment(patientId, date, startTime);
|
||||
|
||||
if (result === "no_appointment") {
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `I wasn't able to find your appointment to update. Our dental receptionist will contact you to confirm ${displayLabel}.`,
|
||||
Spanish: `No encontré su cita. El personal le contactará para confirmar el ${displayLabel}.`,
|
||||
Portuguese: `Não encontrei sua consulta. Nossa equipe confirmará ${displayLabel}.`,
|
||||
Mandarin: `我找不到您的预约进行更新。我们的工作人员将联系您确认${displayLabel}。`,
|
||||
Cantonese: `我找不到您的預約進行更新。我們的工作人員將聯絡您確認${displayLabel}。`,
|
||||
Arabic: `لم أجد موعدك لتحديثه. سيتصل بك موظفونا لتأكيد ${displayLabel}.`,
|
||||
"Haitian Creole": `Mwen pa jwenn randevou ou. Anplwaye nou yo pral kontakte ou pou konfime ${displayLabel}.`,
|
||||
};
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "done" };
|
||||
}
|
||||
|
||||
// Success — confirm to patient
|
||||
const fallback = `Your appointment is moved to ${displayLabel}. Our dental receptionist will confirm it with you tomorrow.`;
|
||||
const reply = await llmReply(
|
||||
`You are a friendly dental office AI assistant. The patient's appointment has been successfully moved to ${displayLabel}. Write a warm confirmation message in ${lang}: tell them the appointment is moved to ${displayLabel}, and that our dental receptionist will confirm it with them tomorrow. 2 sentences max, no formatting.`,
|
||||
`Appointment rescheduled to ${displayLabel}.`,
|
||||
fallback,
|
||||
apiKey,
|
||||
);
|
||||
return { reply, nextStage: "done" };
|
||||
}
|
||||
|
||||
// ── asked_reschedule_confirm: patient answered the reschedule question ────
|
||||
if (stage === "asked_reschedule_confirm") {
|
||||
if (no(t)) {
|
||||
const fallbacks: Record<string, string> = {
|
||||
@@ -217,52 +831,28 @@ export async function runRescheduleStep(
|
||||
const fallback = fallbacks[lang] ?? fallbacks["English"]!;
|
||||
const reply = await llmReply(
|
||||
`You are a friendly dental office assistant. The patient does not want to reschedule. Write a warm, brief closing message in ${lang}. 1 sentence, no formatting.`,
|
||||
`Patient said: "${message}"`, fallback, apiKey
|
||||
`Patient said: "${message}"`, fallback, apiKey,
|
||||
);
|
||||
return { reply, nextStage: "done" };
|
||||
}
|
||||
|
||||
// Patient confirmed they want to reschedule — move straight to datetime request
|
||||
if (yes(t)) {
|
||||
// Check if original appointment was Mon–Thu (days 1–4)
|
||||
const dow = await getAppointmentDow(patientId);
|
||||
const isMonToThu = dow >= 1 && dow <= 4;
|
||||
|
||||
if (isMonToThu) {
|
||||
// Offer ASAP or next week
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: "Would you like to reschedule as soon as possible, or would you prefer next week?",
|
||||
Spanish: "¿Le gustaría reprogramar lo antes posible, o prefiere la semana que viene?",
|
||||
Portuguese: "Gostaria de reagendar o mais rápido possível, ou prefere a semana que vem?",
|
||||
Mandarin: "您想尽快重新安排预约，还是下周更方便？",
|
||||
Cantonese: "您想盡快重新安排預約，還是下週更方便？",
|
||||
Arabic: "هل تفضل إعادة الجدولة في أقرب وقت ممكن، أم تفضل الأسبوع القادم؟",
|
||||
"Haitian Creole": "Èske ou ta renmen repwograme pi vit posib, oswa ou prefere semèn pwochèn?",
|
||||
English: "What day and time would you like? For example: 'Monday at 10am' or 'next Tuesday afternoon'.",
|
||||
Spanish: "¿Qué día y hora prefiere? Por ejemplo: 'lunes a las 10am' o 'martes por la tarde'.",
|
||||
Portuguese: "Que dia e horário você prefere? Por exemplo: 'Segunda às 10h' ou 'terça de tarde'.",
|
||||
Mandarin: "您希望哪天几点？例如：'星期一上午10点'或'下周二下午'。",
|
||||
Cantonese: "您希望哪天幾點？例如：'星期一上午10點'或'下週二下午'。",
|
||||
Arabic: "ما اليوم والوقت الذي تفضله؟ مثلاً: 'الاثنين الساعة 10 صباحاً' أو 'الثلاثاء بعد الظهر'.",
|
||||
"Haitian Creole": "Ki jou ak ki lè ou prefere? Pa egzanp: 'Lendi 10am' oswa 'Madi apremidi'.",
|
||||
};
|
||||
const fallback = fallbacks[lang] ?? fallbacks["English"]!;
|
||||
const reply = await llmReply(
|
||||
`You are a friendly dental office assistant. The patient wants to reschedule. Their original appointment was on a weekday. Ask in ${lang} whether they prefer to reschedule as soon as possible or next week. 1 sentence, no formatting.`,
|
||||
`Patient said: "${message}"`, fallback, apiKey
|
||||
`You are a friendly dental office assistant. The patient wants to reschedule. Ask them in ${lang} what day and time they prefer. Give 1-2 examples like "Monday at 10am" or "next Tuesday afternoon". 1-2 sentences, no formatting.`,
|
||||
`Patient wants to reschedule.`, fallback, apiKey,
|
||||
);
|
||||
return { reply, nextStage: "asked_reschedule_preference" };
|
||||
} else {
|
||||
// Original appointment was Fri/Sat/Sun — go straight to next week
|
||||
const { mon, tue, wed } = getNextWeekDays();
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `I can schedule you for next week. Would ${mon}, ${tue}, or ${wed} work for you?`,
|
||||
Spanish: `Puedo programarle para la semana que viene. ¿Le vendría bien el ${mon}, ${tue} o el ${wed}?`,
|
||||
Portuguese: `Posso agendá-lo para a semana que vem. ${mon}, ${tue} ou ${wed} seria bom para você?`,
|
||||
Mandarin: `我可以安排您在下周预约。${mon}、${tue} 或 ${wed} 方便吗？`,
|
||||
Cantonese: `我可以安排您在下週預約。${mon}、${tue} 或 ${wed} 方便嗎？`,
|
||||
Arabic: `يمكنني جدولتك للأسبوع القادم. هل ${mon} أو ${tue} أو ${wed} مناسب لك؟`,
|
||||
"Haitian Creole": `Mwen ka pwograme ou pou semèn pwochèn. ${mon}, ${tue}, oswa ${wed} ka travay pou ou?`,
|
||||
};
|
||||
const fallback = fallbacks[lang] ?? fallbacks["English"]!;
|
||||
const reply = await llmReply(
|
||||
`You are a friendly dental office assistant. Offer the patient next week's Monday (${mon}), Tuesday (${tue}), or Wednesday (${wed}) in ${lang}. 1-2 sentences, no formatting.`,
|
||||
`Patient wants to reschedule.`, fallback, apiKey
|
||||
);
|
||||
return { reply, nextStage: "asked_reschedule_next_week" };
|
||||
}
|
||||
return { reply, nextStage: "asked_reschedule_datetime" };
|
||||
}
|
||||
|
||||
return { reply: tx, nextStage: "done" };
|
||||
@@ -284,7 +874,7 @@ export async function runRescheduleStep(
|
||||
const fallback = fallbacks[lang] ?? fallbacks["English"]!;
|
||||
const reply = await llmReply(
|
||||
`You are a friendly dental office assistant. Ask the patient in ${lang} if they can come in tomorrow, ${tomorrow}. 1 sentence, no formatting.`,
|
||||
`Patient wants to reschedule ASAP.`, fallback, apiKey
|
||||
`Patient wants to reschedule ASAP.`, fallback, apiKey,
|
||||
);
|
||||
return { reply, nextStage: "asked_reschedule_asap" };
|
||||
}
|
||||
@@ -294,16 +884,16 @@ export async function runRescheduleStep(
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `I can schedule you for next week. Would ${mon}, ${tue}, or ${wed} work for you?`,
|
||||
Spanish: `Puedo programarle para la semana que viene. ¿Le vendría bien el ${mon}, ${tue} o el ${wed}?`,
|
||||
Portuguese: `Posso agendá-lo para a semana que vem. ${mon}, ${tue} ou ${wed} seria bom para você?`,
|
||||
Portuguese: `Posso agendá-lo para a semana que vem. ${mon}, ${tue} ou ${wed} seria bom?`,
|
||||
Mandarin: `我可以安排您在下周预约。${mon}、${tue} 或 ${wed} 方便吗？`,
|
||||
Cantonese: `我可以安排您在下週預約。${mon}、${tue} 或 ${wed} 方便嗎？`,
|
||||
Arabic: `يمكنني جدولتك للأسبوع القادم. هل ${mon} أو ${tue} أو ${wed} مناسب لك؟`,
|
||||
"Haitian Creole": `Mwen ka pwograme ou pou semèn pwochèn. ${mon}, ${tue}, oswa ${wed} ka travay pou ou?`,
|
||||
"Haitian Creole": `Mwen ka pwograme ou pou semèn pwochèn. ${mon}, ${tue}, oswa ${wed} ka travay?`,
|
||||
};
|
||||
const fallback = fallbacks[lang] ?? fallbacks["English"]!;
|
||||
const reply = await llmReply(
|
||||
`You are a friendly dental office assistant. Offer next week's Monday (${mon}), Tuesday (${tue}), or Wednesday (${wed}) in ${lang}. 1-2 sentences, no formatting.`,
|
||||
`Patient prefers next week.`, fallback, apiKey
|
||||
`Patient prefers next week.`, fallback, apiKey,
|
||||
);
|
||||
return { reply, nextStage: "asked_reschedule_next_week" };
|
||||
}
|
||||
@@ -316,7 +906,6 @@ export async function runRescheduleStep(
|
||||
if (yes(t)) {
|
||||
const { date, label } = getTomorrowDate();
|
||||
setPendingReschedule(userId, patientId, { newDate: date, dayLabel: label });
|
||||
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `${label} it is! Would you prefer morning (9am–12pm) or afternoon (1pm–5pm)?`,
|
||||
Spanish: `¡${label} perfecto! ¿Prefiere la mañana (9am–12pm) o la tarde (1pm–5pm)?`,
|
||||
@@ -329,31 +918,28 @@ export async function runRescheduleStep(
|
||||
const fallback = fallbacks[lang] ?? fallbacks["English"]!;
|
||||
const reply = await llmReply(
|
||||
`You are a friendly dental office assistant. The patient confirmed ${label}. Ask in ${lang} whether they prefer morning (9am-12pm) or afternoon (1pm-5pm). 1 sentence, no formatting.`,
|
||||
`Patient confirmed tomorrow.`, fallback, apiKey
|
||||
`Patient confirmed tomorrow.`, fallback, apiKey,
|
||||
);
|
||||
return { reply, nextStage: "asked_reschedule_time" };
|
||||
}
|
||||
|
||||
if (no(t)) {
|
||||
// Can't make tomorrow — offer next week instead
|
||||
const { mon, tue, wed } = getNextWeekDays();
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `No problem! What about next week? Would ${mon}, ${tue}, or ${wed} work for you?`,
|
||||
Spanish: `¡Sin problema! ¿Qué le parece la semana que viene? ¿Le vendría bien el ${mon}, ${tue} o el ${wed}?`,
|
||||
Portuguese: `Sem problema! E na semana que vem? ${mon}, ${tue} ou ${wed} seria bom?`,
|
||||
English: `No problem! What about next week? Would ${mon}, ${tue}, or ${wed} work?`,
|
||||
Spanish: `¡Sin problema! ¿Qué le parece la semana que viene? ¿El ${mon}, ${tue} o el ${wed}?`,
|
||||
Portuguese: `Sem problema! E na semana que vem? ${mon}, ${tue} ou ${wed}?`,
|
||||
Mandarin: `没关系！下周怎么样？${mon}、${tue} 或 ${wed} 方便吗？`,
|
||||
Cantonese: `沒問題！下週怎麼樣？${mon}、${tue} 或 ${wed} 方便嗎？`,
|
||||
Arabic: `لا بأس! ماذا عن الأسبوع القادم؟ هل ${mon} أو ${tue} أو ${wed} يناسبك؟`,
|
||||
"Haitian Creole": `Pa gen pwoblèm! Ki sa ki dire semèn pwochèn? ${mon}, ${tue}, oswa ${wed} ka travay?`,
|
||||
Arabic: `لا بأس! ماذا عن الأسبوع القادم؟ ${mon} أو ${tue} أو ${wed}؟`,
|
||||
"Haitian Creole": `Pa gen pwoblèm! Semèn pwochèn? ${mon}, ${tue}, oswa ${wed}?`,
|
||||
};
|
||||
const fallback = fallbacks[lang] ?? fallbacks["English"]!;
|
||||
const reply = await llmReply(
|
||||
`You are a friendly dental office assistant. The patient cannot come tomorrow. Offer next week: ${mon}, ${tue}, or ${wed} in ${lang}. 1-2 sentences, no formatting.`,
|
||||
`Patient can't come tomorrow.`, fallback, apiKey
|
||||
`Patient can't come tomorrow.`, fallback, apiKey,
|
||||
);
|
||||
return { reply, nextStage: "asked_reschedule_next_week" };
|
||||
}
|
||||
|
||||
return { reply: tx, nextStage: "done" };
|
||||
}
|
||||
|
||||
@@ -367,7 +953,6 @@ export async function runRescheduleStep(
|
||||
|
||||
if (chosen) {
|
||||
setPendingReschedule(userId, patientId, { newDate: chosen.date, dayLabel: chosen.label });
|
||||
|
||||
const day = chosen.label;
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `${day} works! Would you prefer morning (9am–12pm) or afternoon (1pm–5pm)?`,
|
||||
@@ -381,12 +966,11 @@ export async function runRescheduleStep(
|
||||
const fallback = fallbacks[lang] ?? fallbacks["English"]!;
|
||||
const reply = await llmReply(
|
||||
`You are a friendly dental office assistant. The patient chose ${day}. Ask in ${lang} whether they prefer morning (9am-12pm) or afternoon (1pm-5pm). 1 sentence, no formatting.`,
|
||||
`Patient chose ${day}.`, fallback, apiKey
|
||||
`Patient chose ${day}.`, fallback, apiKey,
|
||||
);
|
||||
return { reply, nextStage: "asked_reschedule_time" };
|
||||
}
|
||||
|
||||
// Day not clearly detected — ask again with the specific options
|
||||
const { mon, tue, wed } = getNextWeekDays();
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `Which day works best — ${mon}, ${tue}, or ${wed}?`,
|
||||
@@ -394,26 +978,19 @@ export async function runRescheduleStep(
|
||||
Portuguese: `Qual dia é melhor — ${mon}, ${tue} ou ${wed}?`,
|
||||
Mandarin: `哪天最方便——${mon}、${tue} 还是 ${wed}？`,
|
||||
Cantonese: `哪天最方便——${mon}、${tue} 還是 ${wed}？`,
|
||||
Arabic: `أي يوم هو الأفضل لك — ${mon} أو ${tue} أو ${wed}؟`,
|
||||
Arabic: `أي يوم هو الأفضل — ${mon} أو ${tue} أو ${wed}؟`,
|
||||
"Haitian Creole": `Ki jou ki pi bon — ${mon}, ${tue}, oswa ${wed}?`,
|
||||
};
|
||||
const fallback = fallbacks[lang] ?? fallbacks["English"]!;
|
||||
return { reply: fallback, nextStage: "asked_reschedule_next_week" };
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_next_week" };
|
||||
}
|
||||
|
||||
// ── asked_reschedule_time: patient picked morning / afternoon / specific time ──
|
||||
if (stage === "asked_reschedule_time") {
|
||||
const pending = getPendingReschedule(userId, patientId);
|
||||
|
||||
if (!pending) {
|
||||
// Edge case: lost state — fall back gracefully
|
||||
return { reply: tx, nextStage: "done" };
|
||||
}
|
||||
if (!pending) return { reply: tx, nextStage: "done" };
|
||||
|
||||
const startTime = await parseTime(message, apiKey);
|
||||
|
||||
if (!startTime) {
|
||||
// Couldn't parse time — ask again
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: "I didn't catch the time. Would you prefer morning (9am–12pm) or afternoon (1pm–5pm)?",
|
||||
Spanish: "No entendí la hora. ¿Prefiere la mañana (9am–12pm) o la tarde (1pm–5pm)?",
|
||||
@@ -426,43 +1003,28 @@ export async function runRescheduleStep(
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_time" };
|
||||
}
|
||||
|
||||
// Update the appointment in the database
|
||||
const updateResult = await moveAppointment(patientId, pending.newDate, startTime);
|
||||
clearPendingReschedule(userId, patientId);
|
||||
|
||||
const [h, m] = startTime.split(":").map(Number);
|
||||
const h12 = h! % 12 || 12;
|
||||
const ampm = h! >= 12 ? "pm" : "am";
|
||||
const timeLabel = `${h12}:${String(m!).padStart(2, "0")} ${ampm}`;
|
||||
const apptLabel = `${pending.dayLabel} at ${timeLabel}`;
|
||||
const apptLabel = `${pending.dayLabel} at ${timeLabel(startTime)}`;
|
||||
|
||||
if (updateResult === "no_appointment") {
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `I couldn't find your appointment to update. Our staff will contact you to confirm ${apptLabel}.`,
|
||||
Spanish: `No encontré su cita para actualizar. El personal le contactará para confirmar el ${apptLabel}.`,
|
||||
Portuguese: `Não encontrei sua consulta para atualizar. Nossa equipe entrará em contato para confirmar ${apptLabel}.`,
|
||||
Portuguese: `Não encontrei sua consulta. Nossa equipe entrará em contato para confirmar ${apptLabel}.`,
|
||||
Mandarin: `我找不到您的预约进行更新。我们的工作人员将联系您确认${apptLabel}。`,
|
||||
Cantonese: `我找不到您的預約進行更新。我們的工作人員將聯絡您確認${apptLabel}。`,
|
||||
Arabic: `لم أجد موعدك لتحديثه. سيتصل بك موظفونا لتأكيد ${apptLabel}.`,
|
||||
"Haitian Creole": `Mwen pa jwenn randevou ou pou mete ajou. Anplwaye nou yo pral kontakte ou pou konfime ${apptLabel}.`,
|
||||
"Haitian Creole": `Mwen pa jwenn randevou ou. Anplwaye nou yo pral kontakte ou pou konfime ${apptLabel}.`,
|
||||
};
|
||||
return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "done" };
|
||||
}
|
||||
|
||||
// Success
|
||||
const fallbacks: Record<string, string> = {
|
||||
English: `Your appointment has been moved to ${apptLabel}. See you then!`,
|
||||
Spanish: `Su cita ha sido cambiada al ${apptLabel}. ¡Hasta entonces!`,
|
||||
Portuguese: `Sua consulta foi remarcada para ${apptLabel}. Até lá!`,
|
||||
Mandarin: `您的预约已更改为${apptLabel}。到时见！`,
|
||||
Cantonese: `您的預約已更改為${apptLabel}。到時見！`,
|
||||
Arabic: `تم تغيير موعدك إلى ${apptLabel}. نراك قريباً!`,
|
||||
"Haitian Creole": `Randevou ou a deplase ale nan ${apptLabel}. N'ap wè ou lè sa a!`,
|
||||
};
|
||||
const fallback = fallbacks[lang] ?? fallbacks["English"]!;
|
||||
const fallback = `Your appointment has been moved to ${apptLabel}. Our dental receptionist will confirm it with you tomorrow.`;
|
||||
const reply = await llmReply(
|
||||
`You are a friendly dental office assistant. The patient's appointment has been successfully rescheduled to ${apptLabel}. Confirm in ${lang} with enthusiasm. 1 sentence, no formatting.`,
|
||||
`Appointment moved to ${apptLabel}.`, fallback, apiKey
|
||||
`You are a friendly dental office assistant. The patient's appointment has been rescheduled to ${apptLabel}. Confirm in ${lang}: say the appointment is moved to ${apptLabel} and that our dental receptionist will confirm it with them tomorrow. 2 sentences, no formatting.`,
|
||||
`Appointment moved to ${apptLabel}.`, fallback, apiKey,
|
||||
);
|
||||
return { reply, nextStage: "done" };
|
||||
}
|
||||
|
||||
@@ -266,12 +266,39 @@ router.post("/webhook/sms", async (req: Request, res: Response): Promise<any> =>
|
||||
return res.send(twimlReply(text));
|
||||
};
|
||||
|
||||
// ── Stage: reminder_initial → send reminder greeting ─────────────────
|
||||
// ── Stage: reminder_initial → two messages: 1) AI intro, 2) intent response ──
|
||||
if (stage === "reminder_initial") {
|
||||
const rawGreeting = chatTemplates.reminderGreeting ||
|
||||
`Hi! My name is Lisa, the dedicated AI assistant at {officeName}. I can confirm or reschedule your appointment and answer general questions 24/7. I will reply your message at any time you need.`;
|
||||
`Hi! My name is Lisa, the dedicated AI assistant at {officeName}. I can confirm or reschedule your appointment and answer general questions 24/7.`;
|
||||
const introText = applyOfficeName(rawGreeting, officeName);
|
||||
|
||||
return reply(applyOfficeName(rawGreeting, officeName), "greeted");
|
||||
// Use Google AI (LangGraph) to read the patient's reply and classify yes/no
|
||||
const apptDatetime = await getAppointmentDatetime(patient.id);
|
||||
const { reply: intentReply, intent } = await runReminderGraph(
|
||||
Body, aiSettings.apiKey, language, apptDatetime,
|
||||
chatTemplates.rescheduleGreeting, chatTemplates.generalFallback
|
||||
);
|
||||
|
||||
if (intentReply) {
|
||||
let nextStage: ConversationStage;
|
||||
if (intent === "no") nextStage = "asked_reschedule_datetime";
|
||||
else if (intent === "wants_appointment") nextStage = "asked_new_or_existing";
|
||||
else nextStage = "done";
|
||||
|
||||
// Send message 1 (AI intro) via REST API — queued FIRST in Twilio so it arrives first
|
||||
const twilioSettings = await storage.getTwilioSettings(patient.userId);
|
||||
if (twilioSettings) {
|
||||
const client = twilio(twilioSettings.accountSid, twilioSettings.authToken);
|
||||
await client.messages.create({ body: introText, from: twilioSettings.phoneNumber, to: From });
|
||||
await saveOutbound(patient.id, introText);
|
||||
}
|
||||
|
||||
// Send message 2 (yes/no response) via TwiML — queued SECOND
|
||||
return reply(intentReply, nextStage);
|
||||
}
|
||||
|
||||
// No clear intent detected — send only the intro and wait for next reply
|
||||
return reply(introText, "greeted");
|
||||
}
|
||||
|
||||
// ── Stage: greeted → classify yes/no for appointment reminder ────────
|
||||
@@ -283,7 +310,7 @@ router.post("/webhook/sms", async (req: Request, res: Response): Promise<any> =>
|
||||
);
|
||||
if (aiReply) {
|
||||
let nextStage: ConversationStage;
|
||||
if (intent === "no") nextStage = "asked_reschedule_confirm";
|
||||
if (intent === "no") nextStage = "asked_reschedule_datetime";
|
||||
else if (intent === "wants_appointment") nextStage = "asked_new_or_existing";
|
||||
else nextStage = "done";
|
||||
return reply(aiReply, nextStage);
|
||||
@@ -294,7 +321,8 @@ router.post("/webhook/sms", async (req: Request, res: Response): Promise<any> =>
|
||||
const rescheduleStages: ConversationStage[] = [
|
||||
"asked_reschedule_confirm", "asked_reschedule_preference",
|
||||
"asked_reschedule_asap", "asked_reschedule_next_week",
|
||||
"asked_reschedule_time",
|
||||
"asked_reschedule_time", "asked_reschedule_datetime",
|
||||
"asked_reschedule_time_for_date", "asked_reschedule_confirm_datetime",
|
||||
];
|
||||
if (rescheduleStages.includes(stage)) {
|
||||
const { reply: aiReply, nextStage } = await runRescheduleStep(
|
||||
@@ -412,6 +440,56 @@ router.post("/webhook/sms", async (req: Request, res: Response): Promise<any> =>
|
||||
return reply(aiReply, nextStage);
|
||||
}
|
||||
|
||||
// ── Stage: done → closing thank-you reply ────────────────────────────
|
||||
// When the patient sends a thank-you / acknowledgement after the conversation
|
||||
// is complete, reply warmly with their upcoming appointment time.
|
||||
if (stage === "done") {
|
||||
const isThanks = /\b(thank|thanks|thank you|ty|ok|okay|great|perfect|sounds good|got it|understood|alright|appreciate|wonderful|excellent|awesome|cool|nice|good)\b/i.test(Body);
|
||||
if (isThanks) {
|
||||
const apptDatetime = await getAppointmentDatetime(patient.id);
|
||||
const CLOSING: Record<string, string> = {
|
||||
English: apptDatetime
|
||||
? `Thank you for choosing our office! We look forward to seeing you on ${apptDatetime}.`
|
||||
: `Thank you for choosing our office! We look forward to seeing you soon.`,
|
||||
Spanish: apptDatetime
|
||||
? `¡Gracias por elegirnos! Le esperamos el ${apptDatetime}.`
|
||||
: `¡Gracias por elegirnos! Le esperamos pronto.`,
|
||||
Portuguese: apptDatetime
|
||||
? `Obrigado por nos escolher! Aguardamos sua visita em ${apptDatetime}.`
|
||||
: `Obrigado por nos escolher! Aguardamos sua visita em breve.`,
|
||||
Mandarin: apptDatetime
|
||||
? `感谢您选择我们！期待在 ${apptDatetime} 见到您。`
|
||||
: `感谢您选择我们！期待很快见到您。`,
|
||||
Cantonese: apptDatetime
|
||||
? `感謝您選擇我們！期待在 ${apptDatetime} 見到您。`
|
||||
: `感謝您選擇我們！期待很快見到您。`,
|
||||
Arabic: apptDatetime
|
||||
? `شكراً لاختيارك عيادتنا! نتطلع إلى رؤيتك في ${apptDatetime}.`
|
||||
: `شكراً لاختيارك عيادتنا! نتطلع إلى رؤيتك قريباً.`,
|
||||
"Haitian Creole": apptDatetime
|
||||
? `Mèsi dèske ou chwazi nou! N'ap tann ou ${apptDatetime}.`
|
||||
: `Mèsi dèske ou chwazi nou! N'ap tann ou byento.`,
|
||||
};
|
||||
const fallback = CLOSING[language] ?? CLOSING["English"]!;
|
||||
if (aiSettings?.apiKey && apptDatetime) {
|
||||
try {
|
||||
const { ChatGoogleGenerativeAI } = await import("@langchain/google-genai");
|
||||
const llm = new ChatGoogleGenerativeAI({ model: "gemini-1.5-flash", apiKey: aiSettings.apiKey });
|
||||
const res = await llm.invoke([
|
||||
{
|
||||
role: "system",
|
||||
content: `You are a friendly dental office AI assistant. The patient just said "${Body}" after completing a conversation. Reply warmly in ${language}, thanking them for choosing the office and reminding them of their upcoming appointment on ${apptDatetime}. 1-2 sentences, no formatting.`,
|
||||
},
|
||||
{ role: "user", content: Body },
|
||||
]);
|
||||
const aiMsg = String(res.content).trim();
|
||||
if (aiMsg) return reply(aiMsg, "done");
|
||||
} catch { /* fall through to fallback */ }
|
||||
}
|
||||
return reply(fallback, "done");
|
||||
}
|
||||
}
|
||||
|
||||
// ── Stage: initial (no active conversation) ───────────────────────────
|
||||
// Check after-hours: if enabled and currently outside office hours → start new-patient flow
|
||||
if (stage === "initial" || stage === "done") {
|
||||
|
||||
@@ -27,6 +27,8 @@ import {
|
||||
Stethoscope,
|
||||
Download,
|
||||
MessageSquare,
|
||||
Clock,
|
||||
ExternalLink,
|
||||
} from "lucide-react";
|
||||
import { useToast } from "@/hooks/use-toast";
|
||||
import { Calendar } from "@/components/ui/calendar";
|
||||
@@ -1681,6 +1683,53 @@ export default function AppointmentsPage() {
|
||||
</div>
|
||||
</div>
|
||||
|
||||
{/* Office Hours Summary */}
|
||||
{(() => {
|
||||
const dayNames = ["sunday","monday","tuesday","wednesday","thursday","friday","saturday"] as const;
|
||||
const dayName = dayNames[selectedDate.getDay()]!;
|
||||
const fmt = (t: string) => {
|
||||
const [hh, mm] = t.split(":").map(Number);
|
||||
const period = (hh ?? 0) >= 12 ? "PM" : "AM";
|
||||
const h12 = (hh ?? 0) > 12 ? (hh ?? 0) - 12 : (hh ?? 0) === 0 ? 12 : (hh ?? 0);
|
||||
return `${h12}:${String(mm ?? 0).padStart(2,"0")} ${period}`;
|
||||
};
|
||||
const doctorHours = officeHours?.doctors?.[dayName];
|
||||
const hygHours = officeHours?.hygienists?.[dayName];
|
||||
const isOverride = officeHours?.overrideDates?.includes(selectedDate.toLocaleDateString("en-CA"));
|
||||
|
||||
return (
|
||||
<div className="px-4 pb-3 flex items-center gap-4 flex-wrap text-xs text-gray-500 border-b">
|
||||
<div className="flex items-center gap-1.5 font-medium text-gray-700">
|
||||
<Clock className="h-3.5 w-3.5 text-teal-600" />
|
||||
<span>Office Hours</span>
|
||||
<button onClick={() => setLocation("/settings/officehours")} className="ml-1 text-teal-600 hover:text-teal-700" title="Edit office hours">
|
||||
<ExternalLink className="h-3 w-3" />
|
||||
</button>
|
||||
</div>
|
||||
{!officeHours ? (
|
||||
<span className="italic text-gray-400">Not configured — <button onClick={() => setLocation("/settings/officehours")} className="text-teal-600 underline">set up office hours</button></span>
|
||||
) : isOverride ? (
|
||||
<span className="text-teal-600 font-medium">Override active — all slots open today</span>
|
||||
) : (
|
||||
<>
|
||||
<span>
|
||||
<span className="font-medium text-gray-600">Doctors (A–C):</span>{" "}
|
||||
{doctorHours?.enabled
|
||||
? `${fmt(doctorHours.amStart)}–${fmt(doctorHours.amEnd)}, ${fmt(doctorHours.pmStart)}–${fmt(doctorHours.pmEnd)}`
|
||||
: <span className="text-gray-400">Closed</span>}
|
||||
</span>
|
||||
<span>
|
||||
<span className="font-medium text-gray-600">Hygienists (D–F):</span>{" "}
|
||||
{hygHours?.enabled
|
||||
? `${fmt(hygHours.amStart)}–${fmt(hygHours.amEnd)}, ${fmt(hygHours.pmStart)}–${fmt(hygHours.pmEnd)}`
|
||||
: <span className="text-gray-400">Closed</span>}
|
||||
</span>
|
||||
</>
|
||||
)}
|
||||
</div>
|
||||
);
|
||||
})()}
|
||||
|
||||
{/* Schedule Grid with Drag and Drop */}
|
||||
<DndProvider backend={HTML5Backend}>
|
||||
<div className="overflow-x-auto">
|
||||
|
||||
Reference in New Issue
Block a user