feat: reschedule-by-office batch SMS, AI follow-up toggle, date-shortcut fix, combined flow diagram
- Add Reschedule for Column button on schedule page with AI follow-up toggle (default on)
- Add POST /api/twilio/send-reschedule-batch — sends Reschedule by Office template, starts AI reschedule conversation per patient
- Add {officePhone} (office call-in number) and {twilioPhone} (SMS number) variable replacement in both batch endpoints
- Fix broken variable names in Reschedule by Office template ({office phone number) → {officePhone}, {Twilio phone number} → {twilioPhone})
- Fix reschedule-graph: when patient replies with date in same message as YES/NO (e.g. "ok, 5/18"), AI now checks day open and asks for time instead of asking "what day and time?"
- Fix twilio-webhooks: same date-shortcut logic for reminder flow — "no, 5/18" skips "when to reschedule?" and goes straight to day check
- Update LangGraph SVG: rename to Reminder & Reschedule Flow, combine both entry points (Reminder SMS + Reschedule SMS) into one diagram with date-shortcut annotations
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
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Gitead
@@ -837,8 +837,84 @@ export async function runRescheduleStep(
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return { reply, nextStage: "done" };
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}
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// Patient confirmed they want to reschedule — move straight to datetime request
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// Patient confirmed they want to reschedule.
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// First check if they already included a date (and optionally time) in the same message.
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if (yes(t)) {
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const hasTime = messageHasTime(message);
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if (hasTime) {
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// Try to parse full datetime from the message
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const parsed = await parseDatetimeFromMessage(message, apiKey);
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if (parsed) {
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const { date, startTime, displayLabel } = parsed;
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const dayCheck = await isOfficeDayOpen(date, userId);
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if (!dayCheck.open) {
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const datePart = displayLabel.split(" at ")[0] ?? displayLabel;
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const fallbacks: Record<string, string> = {
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English: `Our office is closed on ${datePart} (${dayCheck.displayDay}). Can you please choose another day?`,
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Spanish: `Nuestra oficina está cerrada el ${datePart} (${dayCheck.displayDay}). ¿Puede elegir otro día?`,
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Portuguese: `Nosso consultório está fechado em ${datePart} (${dayCheck.displayDay}). Pode escolher outro dia?`,
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Mandarin: `我们诊所在 ${datePart}（${dayCheck.displayDay}）不开放。请您选择另一天好吗？`,
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Cantonese: `我們診所在 ${datePart}（${dayCheck.displayDay}）不開放。請您選擇另一天好嗎？`,
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Arabic: `مكتبنا مغلق في ${datePart} (${dayCheck.displayDay}). هل يمكنك اختيار يوم آخر؟`,
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"Haitian Creole": `Biwo nou fèmen nan ${datePart} (${dayCheck.displayDay}). Tanpri chwazi yon lòt jou?`,
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};
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return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_datetime" };
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}
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setPendingReschedule(userId, patientId, { newDate: date, dayLabel: displayLabel, startTime });
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const fallbacks: Record<string, string> = {
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English: `Just to confirm — do you prefer ${displayLabel}?`,
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Spanish: `Solo para confirmar — ¿prefiere el ${displayLabel}?`,
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Portuguese: `Só para confirmar — você prefere ${displayLabel}?`,
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Mandarin: `确认一下——您希望的时间是 ${displayLabel} 吗？`,
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Cantonese: `確認一下——您希望的時間是 ${displayLabel} 嗎？`,
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Arabic: `فقط للتأكيد — هل تفضل ${displayLabel}؟`,
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"Haitian Creole": `Jis pou konfime — èske ou prefere ${displayLabel}?`,
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};
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const confirmReply = await llmReply(
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`You are a friendly dental office AI assistant. The patient mentioned a date/time that you interpreted as "${displayLabel}". Ask them in ${lang} to confirm. 1 sentence, natural and friendly. No formatting.`,
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`Patient said: "${message}"`, fallbacks[lang] ?? fallbacks["English"]!, apiKey,
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);
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return { reply: confirmReply, nextStage: "asked_reschedule_confirm_datetime" };
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}
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}
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// Try to parse a date-only from the message
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const parsedDate = await parseDateOnlyFromMessage(message, apiKey);
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if (parsedDate) {
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const { date, dateLabel } = parsedDate;
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const dayCheck = await isOfficeDayOpen(date, userId);
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if (!dayCheck.open) {
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const fallbacks: Record<string, string> = {
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English: `Our office is closed on ${dateLabel} (${dayCheck.displayDay}). Can you please choose another day?`,
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Spanish: `Nuestra oficina está cerrada el ${dateLabel} (${dayCheck.displayDay}). ¿Puede elegir otro día?`,
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Portuguese: `Nosso consultório está fechado em ${dateLabel} (${dayCheck.displayDay}). Pode escolher outro dia?`,
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Mandarin: `我们诊所在 ${dateLabel}（${dayCheck.displayDay}）不开放。请您选择另一天好吗？`,
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Cantonese: `我們診所在 ${dateLabel}（${dayCheck.displayDay}）不開放。請您選擇另一天好嗎？`,
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Arabic: `مكتبنا مغلق في ${dateLabel} (${dayCheck.displayDay}). هل يمكنك اختيار يوم آخر؟`,
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"Haitian Creole": `Biwo nou fèmen nan ${dateLabel} (${dayCheck.displayDay}). Tanpri chwazi yon lòt jou?`,
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};
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return { reply: fallbacks[lang] ?? fallbacks["English"]!, nextStage: "asked_reschedule_datetime" };
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}
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// Day is open — save and ask for time
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setPendingReschedule(userId, patientId, { newDate: date, dayLabel: dateLabel });
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const fallbacks: Record<string, string> = {
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English: `What time do you prefer on ${dateLabel}?`,
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Spanish: `¿A qué hora prefiere el ${dateLabel}?`,
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Portuguese: `Que horário você prefere em ${dateLabel}?`,
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Mandarin: `您希望在 ${dateLabel} 几点？`,
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Cantonese: `您希望在 ${dateLabel} 幾點？`,
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Arabic: `ما الوقت الذي تفضله في ${dateLabel}؟`,
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"Haitian Creole": `Ki lè ou prefere nan ${dateLabel}?`,
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};
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const askTimeReply = await llmReply(
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`You are a friendly dental office assistant. The patient wants ${dateLabel}. Ask them in ${lang} what time they prefer on that day. 1 sentence, no formatting.`,
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`Patient wants ${dateLabel} but gave no time.`, fallbacks[lang] ?? fallbacks["English"]!, apiKey,
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);
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return { reply: askTimeReply, nextStage: "asked_reschedule_time_for_date" };
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}
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// No date found — ask for day and time
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const fallbacks: Record<string, string> = {
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English: "What day and time would you like? For example: 'Monday at 10am' or 'next Tuesday afternoon'.",
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Spanish: "¿Qué día y hora prefiere? Por ejemplo: 'lunes a las 10am' o 'martes por la tarde'.",
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