feat: add Twilio SMS/call integration with settings, templates, and conversation history

apps/Backend/src/routes/twilio-webhooks.ts

@@ -0,0 +1,107 @@
+import express, { Request, Response } from "express";
+import { storage } from "../storage";
+import { prisma as db } from "@repo/db/client";
+
+const router = express.Router();
+
+// POST /api/twilio/webhook/sms  (Twilio posts inbound SMS here — no auth)
+router.post("/webhook/sms", async (req: Request, res: Response): Promise<any> => {
+  try {
+    const { From, Body, MessageSid } = req.body;
+
+    const normalizedFrom = (From || "").replace(/\D/g, "");
+    const allPatients = await db.patient.findMany({ select: { id: true, phone: true } });
+    const patient = allPatients.find(
+      (p: { id: number; phone: string | null }) => p.phone && p.phone.replace(/\D/g, "") === normalizedFrom
+    );
+
+    if (patient) {
+      await storage.createCommunication({
+        patientId: patient.id,
+        channel: "sms",
+        direction: "inbound",
+        status: "delivered",
+        body: Body,
+        twilioSid: MessageSid,
+      });
+    }
+
+    res.set("Content-Type", "text/xml");
+    return res.send("<Response></Response>");
+  } catch (err) {
+    res.set("Content-Type", "text/xml");
+    return res.send("<Response></Response>");
+  }
+});
+
+// POST /api/twilio/webhook/voice  (Twilio posts here when someone calls — no auth)
+router.post("/webhook/voice", async (req: Request, res: Response): Promise<any> => {
+  try {
+    const { From, CallSid } = req.body;
+
+    const normalizedFrom = (From || "").replace(/\D/g, "");
+    const allPatients = await db.patient.findMany({ select: { id: true, phone: true, userId: true } });
+    const patient = allPatients.find(
+      (p: { id: number; phone: string | null; userId: number }) => p.phone && p.phone.replace(/\D/g, "") === normalizedFrom
+    );
+
+    let greeting = "Thank you for calling. Please leave a message after the beep and we will get back to you shortly.";
+    if (patient) {
+      const settings = await storage.getTwilioSettings(patient.userId);
+      if (settings?.greetingMessage?.trim()) {
+        greeting = settings.greetingMessage.trim();
+      }
+    }
+
+    if (patient) {
+      await storage.createCommunication({
+        patientId: patient.id,
+        channel: "voice",
+        direction: "inbound",
+        status: "completed",
+        body: "(Inbound call — voicemail below)",
+        twilioSid: CallSid,
+      });
+    }
+
+    const recordingCallbackUrl = `${process.env.BASE_URL || "https://communitydentistsoflowell.mydentalofficemanagement.com"}/api/twilio/webhook/voice-recording`;
+
+    const twiml = `<?xml version="1.0" encoding="UTF-8"?>
+<Response>
+  <Say voice="alice">${greeting}</Say>
+  <Record maxLength="120" action="${recordingCallbackUrl}" transcribeCallback="${recordingCallbackUrl}" playBeep="true"/>
+  <Say voice="alice">We did not receive a recording. Goodbye.</Say>
+</Response>`;
+
+    res.set("Content-Type", "text/xml");
+    return res.send(twiml);
+  } catch (err) {
+    res.set("Content-Type", "text/xml");
+    return res.send(`<?xml version="1.0" encoding="UTF-8"?><Response><Say>Thank you for calling. Please try again later.</Say></Response>`);
+  }
+});
+
+// POST /api/twilio/webhook/voice-recording  (Twilio posts recording URL here — no auth)
+router.post("/webhook/voice-recording", async (req: Request, res: Response): Promise<any> => {
+  try {
+    const { CallSid, RecordingUrl } = req.body;
+
+    if (RecordingUrl && CallSid) {
+      const comm = await db.communication.findFirst({ where: { twilioSid: CallSid } });
+      if (comm) {
+        await db.communication.update({
+          where: { id: comm.id },
+          data: { body: `Voicemail: ${RecordingUrl}.mp3` },
+        });
+      }
+    }
+
+    res.set("Content-Type", "text/xml");
+    return res.send("<Response></Response>");
+  } catch (err) {
+    res.set("Content-Type", "text/xml");
+    return res.send("<Response></Response>");
+  }
+});
+
+export default router;